{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":25532,"path":"it-asset-management/hardware-asset-management/managing-standard-hw-req-ztr.md","title":"Manage hardware asset requests using the Zero Touch request flow","bundle":null,"doc_type":null,"release":"australia","body":"\n# Manage hardware asset requests using the Zero Touch request flow\n\nFulfill hardware asset requests of your employees through an external provider by using the Zero Touch request flow.\n\n## Setup required for providers\n\nThe provider must complete the following tasks to fulfill the requests received through the Zero Touch request flow:\n\n1.  [Complete the Service Exchange setup for providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/service-bridge-for-ztreq.md).\n2.  [Configure Scratchpad to send updates to your consumer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/using-scratchpad-for-provider-updates.md).\n\n**Note:** After completing the prerequisites of the Zero Touch request flow, the provider can fulfill provider tasks. For details, see [Fulfill a provider task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/fulfill-provider-task-ztr.md).\n\n## Setup required for your Service Catalog requests\n\nMake sure that you have the completed the following tasks so that your catalog requests can be fulfilled through an external provider:\n\n1.  [Complete the Service Exchange setup for your service catalog requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/service-bridge-for-ztreq.md).\n2.  [Manage Service Catalog items for the Zero Touch request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/manage-service-catalog-items-ztr.md).\n3.  [Create a provider integration profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/create-int-profile-ztr-ham.md).\n\n    **Note:** You must perform this task only if the Scratchpad update received from your provider isn't in the format required for the Zero Touch request flow. You must also [create a Script Include to transform Scratchpad updates from your provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/creating-script-include-for-provide-ztr.md).\n\n\n## Zero Touch request flow tasks for your employees\n\n1.  [Request a hardware asset through the Zero Touch request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/request-hardware-assets-ztr-catalog.md).\n2.  [Acknowledge receipt of an asset received through the Zero Touch request flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/acknowledge-ztr-asset-on-mobile.md).\n\n"}}