{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":26172,"path":"it-asset-management/software-asset-management/sam-installed-components.md","title":"Components installed with Software Asset Management Professional","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with Software Asset Management Professional\n\nRoles, plugins, and scheduled jobs are installed with the activation of the Software Asset Management Professional application. Demo data is available with this application.\n\n## Scheduled jobs installed\n\nTo view the list of scheduled jobs installed with the Software Asset Management Professional application, navigate to your ServiceNow instance, select **All**, and enter `Scheduled jobs` in the application navigator. On the Scheduled jobs page, select the Show/hide filter and in the condition builder, enter the filter condition, `Name starts with SAM`.\n\n## Roles installed\n\nThe following roles are installed with the Software Asset Management Professional application.\n\n<table id=\"table_iwq_3xg_l1c\"><thead><tr><th>\n\nRole name\n\n</th><th>\n\nDescription\n\n</th><th>\n\nContains roles\n\n</th></tr></thead><tbody><tr><td>\n\nSoftware Asset Management administrator \\[sam\\_admin\\]\n\n</td><td>\n\nGranular admin role that has full access to the Software Asset Management application. This role is required to import entitlements, manage reclamation rules, run reconciliation, create custom products and pattern normalization rules, set up Content Service, and other administrative features.\n\n</td><td>\n\n-   sam\\_user\n-   sam\\_spend\\_import\n-   asset\n-   model\\_manager\n-   contract\\_manager\n\n **Note:** The sam\\_spend\\_import role is installed with Software Spend Detection. The it\\_demand\\_user role is no longer automatically installed with [PPM Standard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/c_ProjectPortfolioSuiteWithFinancials.md).\n\n</td></tr><tr><td>\n\nSoftware Asset Management user \\[sam\\_user\\]\n\n</td><td>\n\nThis role has access to all Software Asset Management features except administrative. If Software Spend Detection is installed, this role has access to all Software Spend Detection features except financial transaction data import and Content Service setup.\n\n</td><td>\n\n-   pa\\_viewer\n-   cmdb\\_read\n-   report\\_user\n-   sn\\_remote\\_dir\\_sync.reader\n\n</td></tr><tr><td>\n\nSoftware Asset Management developer \\[sam\\_developer\\]\n\n</td><td>\n\nWrites scripts on the platform, comparable to the script-writing privileges granted to a sys\\_admin. Users with this role must be trained ServiceNow administrators.\n\n</td><td>\n\nsam\\_admin\n\n</td></tr><tr><td>\n\nSaaS License Management integration administrator\\[sam\\_integrator\\]\n\n</td><td>\n\nGranular admin role required to create and manage SaaS integration profiles.\n\n</td><td>\n\n-   sam\\_user\n-   connection\\_admin\n-   flow\\_operator\n\n</td></tr><tr><td>\n\nSoftware Spend Detection import user \\[sam\\_spend\\_import\\]\n\n</td><td>\n\nRole required to import financial transaction data into Software Spend Detection. Users with this role have access to all Software Spend Detection features except Content Service setup. Users with this role cannot view Software Asset Management without being granted additional roles.\n\n</td><td>\n\npa\\_viewer\n\n</td></tr></tbody>\n</table>## Plugins installed\n\nThe following plugins are installed with the Software Asset Management Professional application.\n\n<table id=\"table_jdd_jj1_x2b\"><thead><tr><th>\n\nPlugin\n\n</th><th>\n\nLocation\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nActivate all Software Asset Management Professional plugins including Software Asset Workspace com.sn\\_samp\\_master\\_ws\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nRequires subscription. Provides the capability to normalize software discovery information, reconcile entitlements with installs, and reclaiming unused software. Provides additional capabilities to reconcile publisher products. Loads the following plugin and store application in one step:-   Software Asset Management Professional \\(com.sn\\_samp\\_master\\) plugin\n-   Software Asset Workspace \\(sn\\_sam\\_workspace\\) store application.\n\n</td></tr><tr><td>\n\nActivate all Software Asset Management Professional plugins\\(com.sn\\_samp\\_master\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nThis plugin is for releases prior to Australia. Loads the following Software Asset Management Professional plugins in one step:\n\n -   Software Asset Management Professional \\(com.snc.samp\\) plugin\n-   All publisher pack add-on plugins\n-   Software Asset Management UI Components \\(com.sn\\_samp\\_workbench\\)\n\n **Note:** To enable SaaS License Management, you must request the Software Asset Management — SaaS License Management \\(sn\\_sam\\_saas\\_int\\) plugin separately from the ServiceNow Store. See [Request SaaS License Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/saas-license-management/request-saas-license-management.md) for information on how to request and activate this plugin.\n\n</td></tr><tr><td>\n\nIntegration — Microsoft SCCM 2012 v2 Software Usage\\(com.snc.samp\\_usage\\_sccm\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nRequired to gather software usage data from Microsoft SCCM \\(System Center Configuration Manager\\) 2012 v2.Automatically activates the Integration — Microsoft SCCM 2012 v2 \\(com.snc.integration.sccm2012v2\\) plugin if not already active.\n\n **Important:** This plugin will be deprecated in the Tokyo release. If you are integrating with SCCM for the first time, request and install the Service Graph connector for Microsoft SCCM application from the [ServiceNow Store](https://store.servicenow.com/) instead. If you have already activated this plugin on your ServiceNow instance, use the Migration Readiness Tool for Service Graph Connector for SCCM store application to prepare your instance for migration to the Service Graph connector. See [Service Graph connector for Microsoft SCCM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/cmdb-integration-sccm.md) for more information on the Service Graph connector.\n\n</td></tr><tr><td>\n\nIntegration — Microsoft SCCM 2016 Software Usage\\(com.snc.samp.usage\\_sccm\\_2016\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nRequired to gather software usage data from Microsoft SCCM \\(System Center Configuration Manager\\) 2016.Automatically activates the Integration — Microsoft SCCM 2016 \\(com.snc.integration.sccm2016\\) plugin if not already active.\n\n **Important:** This plugin will be deprecated in the Tokyo release. If you are integrating with SCCM for the first time, request and install the Service Graph connector for Microsoft SCCM application from the [ServiceNow Store](https://store.servicenow.com/) instead. If you have already activated this plugin on your ServiceNow instance, use the Migration Readiness Tool for Service Graph Connector for SCCM store application to prepare your instance for migration to the Service Graph connector. See [Service Graph connector for Microsoft SCCM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/cmdb-integration-sccm.md) for more information on the Service Graph connector.\n\n</td></tr><tr><td>\n\nOrchestration — Client Software Distribution\\(com.snc.orchestration.client\\_sf\\_distribution\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nRequired to activate ServiceNow® Orchestration application, which enables install and uninstall functionality of software on devices.**Note:** Users who purchase the Software Asset Management Professional \\(com.snc.samp\\) plugin are licensed for software uninstall functionality only, also called software reclamation. Additional licensing is required for software install functionality.\n\n</td></tr><tr><td>\n\nSoftware Asset Management — SaaS License Management\\(sn\\_sam\\_saas\\_int\\)\n\n</td><td>\n\nServiceNow Store\n\n See [Request SaaS License Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/saas-license-management/request-saas-license-management.md) for information on how to request and activate this plugin from the ServiceNow Store.\n\n</td><td>\n\nRequires the Software Asset Management Professional \\(com.snc.samp\\) plugin. Provides integrations to manage licenses for SaaS products.\n\n</td></tr><tr><td>\n\nSoftware Asset Management — Spend Detection \\(com.sn\\_sam\\_spend\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nRequires the Software Asset Management Professional \\(com.snc.samp\\) plugin. Provides core capabilities to detect software spend from financial transaction data.\n\n</td></tr><tr><td>\n\nFile Signature Normalization \\(com.snc.file\\_signature\\_normalization\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nRequired to normalize discovered file signatures while creating installed software records. This plugin also gets activated with File-based Discovery.\n\n</td></tr><tr><td>\n\nMobile Employee Experience My Asset \\(com.glide.mobile-employee.myassets\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nProvides the capabilities needed for end users to view assigned assets on a mobile device and to create incidents to request service for these assets.\n\n</td></tr><tr><td>\n\nIT Asset Management Mobile\\(com.sn\\_itam\\_mobile\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nProvides the capabilities for receiving personnel to receive purchased assets on a mobile device.\n\n</td></tr><tr><td class=\"sub-head\" id=\"pub-pack\" colspan=\"3\">\n\nPublisher pack add-on plugins\n\n</td></tr><tr><td>\n\nSoftware Asset Management Professional for Adobe \\(com.sn\\_samp\\_adobe\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nProvides additional capabilities to reconcile Adobe subscription software.\n\n</td></tr><tr><td>\n\nSoftware Asset Management Professional for Citrix \\(com.sn\\_samp\\_citrix\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nProvides additional capabilities to reconcile Citrix software, such as Virtual Applications and Virtual Desktop.\n\n</td></tr><tr><td>\n\nSoftware Asset Management Professional for IBM \\(com.sn\\_samp\\_ibm\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nProvides additional capabilities to reconcile IBM products using PVU and RVU license metrics.\n\n This plugin also provides additional capabilities to reconcile Red Hat Enterprise Linux software, such as Red Hat Enterprise Linux Server and Red Hat Enterprise Linux for Virtual Datacenters.\n\n</td></tr><tr><td>\n\nSoftware Asset Management Professional for Microsoft \\(com.snc.samp.microsoft\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nProvides additional capabilities to reconcile Microsoft software such as Microsoft SQL Server.\n\n</td></tr><tr><td>\n\nSoftware Asset Management Professional for Oracle \\(com.snc.samp.oracle\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nProvides additional capabilities to reconcile Oracle software, such as Oracle Database.\n\n</td></tr><tr><td>\n\nSoftware Asset Management Professional for SAP \\(com.sn\\_samp\\_sap\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nProvides additional capabilities to reconcile SAP named user compliance and optimization.\n\n</td></tr><tr><td>\n\nSoftware Asset Management Professional for VMware \\(com.sn\\_samp\\_vmware\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nProvides additional capabilities to reconcile VMware software, such as vCenter and vSphere.\n\n</td></tr><tr><td>\n\nSoftware Asset Management Professional for Engineering Applications \\(com.sn\\_samp\\_eng\\_app\\)\n\n</td><td>\n\nNow Support Service Portal\n\n</td><td>\n\nRequires the Software Asset Management Professional \\(com.snc.samp\\) plugin. Provides additional capabilities to reconcile engineering applications such as AutoCAD.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Software Asset Management references](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/references.md)\n\n"}}