{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":31362,"path":"it-operations-management/service-mapping/mapping-services-tuxedo.md","title":"Mapping application services containing Oracle Tuxedo platform","bundle":null,"doc_type":null,"release":"australia","body":"\n# Mapping application services containing Oracle Tuxedo platform\n\nService Mapping can discover application services containing Oracle Tuxedo platform and its components.\n\n## Discovered components\n\n<table id=\"table_b3m_1dn_2gb\"><thead><tr><th>\n\nName\n\n</th><th>\n\nPlatform\n\n</th><th>\n\nVersion\n\n</th><th>\n\nProtocol\n\n</th><th>\n\nDiscovery type\n\n</th><th>\n\nPattern \\(or probe if indicated\\)\n\n</th></tr></thead><tbody><tr id=\"TuxedoSupportedComponents\"><td>\n\nOracle Tuxedo\n\n</td><td>\n\nWindows\n\n UNIX\n\n</td><td>\n\n10.x, 11.x, 12.x\n\n</td><td>\n\nWMI\n\n WinRM\n\n SSH\n\n</td><td>\n\nHorizontal and top-down\n\n</td><td>\n\nTuxedo\n\n</td></tr><tr id=\"TuxedoPortalSupportedComponents\"><td>\n\nOracle Tuxedo Portal\n\n</td><td>\n\nWindows\n\n UNIX\n\n</td><td>\n\n10.x, 11.x, 12.x\n\n</td><td>\n\nWMI\n\n WinRM\n\n SSH\n\n</td><td>\n\nHorizontal and top-down\n\n</td><td>\n\nTuxedo Portal pattern\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Map a single application service using classic Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/t_DefineNewBusinessService.md)\n\n## Map application services containing Oracle Tuxedo platform\n\nMap an application service containing an Oracle Tuxedo platform and verify that Service Mapping discovered all Tuxedo components correctly.\n\n### Before you begin\n\n-   On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n-   \\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n-   \\(If hosted on Unix\\) Provide a user with the elevated rights for running commands described in [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\nRole required: service\\_mapping\\_admin\n\n### Procedure\n\n1.  Create a service instance.\n\n    1.  Navigate to **All** &gt; **Service Mapping** &gt; **Service Instances**.\n\n    2.  Select **New**.\n\n        The **Discoverable by Service Mapping** option is selected by default.\n\n    3.  In the **Name** field, enter a descriptive name for the service instance.\n\n2.  Define the entry point for this application service:\n\n    1.  Select the **Other Application** tile.\n\n    2.  Select `TCP Endpoint` from the list.\n\n    3.  Define the entry point as follows:\n\n        -   A host of the server that hosts the Tuxedo process.\n        -   A port on this server that the Tuxedo process opens.\n    4.  Click **Add**.\n\n    5.  Click **Save**.\n\n3.  Click **Additional Info** on the left and clear the **Traffic based discovery** check box.\n\n4.  Click **Update**.\n\n5.  Verify that the mapping result is satisfactory:\n\n    1.  Click **View Map** and wait until the mapping is complete.\n\n        It may take a few minutes.\n\n    2.  Review the application service map.\n\n\nIf the mapping result is not as you expected, perform basic troubleshooting.\n\n|Symptom|Cause|Solution|\n|-------|-----|--------|\n|Service Mapping fails to discover the Tuxedo CI. The discovery log displays the message that states that the credentials are insufficient for running the command including \"permissions.tmadadmin -v\".|The provided user does not have elevated permissions for running this command.|Make sure that you provided a user with permissions to run [commands requiring elevated rights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).|\n|Service Mapping fails to discover the Tuxedo CI. The discovery log displays the message that states that the user cannot run the tux.env script.|The provided user does not have the permissions to run the tux.env script.|Make sure that you provided a user with permissions to run the tux.env script.|\n\n"}}