{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":31559,"path":"it-operations-management/service-reliability-management/sr-create-on-call-schedule.md","title":"Create an SRM on-call schedule","bundle":null,"doc_type":null,"release":"australia","body":"\n# Create an SRM on-call schedule\n\nSet up an on-call schedule to make sure that someone is available to respond to incidents and critical alerts.\n\n## Before you begin\n\nBefore creating an on-call schedule, a team must exist in Service Reliability Management \\(SRM\\). The Alert table \\[em\\_alert\\] must also be added to the Trigger Rule Table Config list. See [Add an SRM team](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-create-team.md) and [Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/add-alert-table-oncall.md) for more information.\n\nRole required: srm\\_manager, srm\\_responder, or srm\\_admin\n\n## About this task\n\nShifts in SRM let you define variable time periods for your shift-based workforce. Create shifts for particular dates and times when you need coverage, and assign them to team members.\n\n## Procedure\n\n1.  Navigate to **Workspaces** > **Service Operations Workspace** > **Teams \\(\\[Omitted image \"icon-sr-teams.png\"\\] Alt text: Teams icon\\)**.\n\n2.  On the Teams page, select your team.\n\n3.  Select the **Schedule** tab and then select **Create shift**.\n\n4.  In the Create new dialog, select either **Create new** or **Use template**.\n\n    Your system admin can create predefined templates for you to use to create shifts.\n\n5.  Fill in the fields.\n\n    For more information on the field descriptions, see [Create a shift form in Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-create-shift-form.md).\n\n6.  Select **Create shift**.\n\n\n-   **[Set on-call team preferences in SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-set-on-call-prefs.md)**  \nSet on-call preferences for team members to increase the efficiency of your business operations.\n\n**Parent Topic:**[Working with SRM teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-work-teams.md)\n\n"}}