| \n\nAdmin configurations\n\n |
| \n\nAI Search Configuration Agent\n\n | \n\nConfigures AI Search for ServiceNow internal tables by defining internal search sources, search profiles, and table mappings through conversation.\n\n |
| \n\nAI Search XCC Agent\n\n | \n\nConfigures external content connectors for AI Search for public websites \\(for example, Zoom, Apple Support, and Okta\\) and SharePoint repositories.The agent guides with connector discovery that aligns with user requirements, authentication, content scope, crawl scheduling, search profile mapping, and error recovery.\n\n |
| \n\nGroup and roles assignment agent\n\n | \n\nProvides user access through group-based associations. Creates a user group, manages users in a group, assigns roles to a group, and adds users to a role.\n\n |
| \n\nIA Operational Data Workflow Agent\n\n | \n\nEnables a streamlined data import process for operational data, that is, user groups, locations, users, and departments by creating data sources, import sets, and transform maps.\n\n |
| \n\nSSO Configuration Agent\n\n | \n\nConfigures Single Sign-On \\(SSO\\) authentication for SSO providers such as Microsoft Azure and Okta using SAML and OpenID Connect \\(OIDC\\) protocols for ServiceNow instances.It collects and validates identity provider details, creates authentication configurations, and guides a user through review, testing, and activation to ensure an accurate SSO setup experience.\n\n |
| \n\nEmployee configurations\n\n |
| \n\nImplementation Plan Manager Agent\n\n | \n\nConfigures surveys to create, send, and collect responses that improve the user experience.\n\n |
| \n\nFulfiller configurations\n\n |
| \n\nImplementation Plan Manager Agent\n\n | \n\nConfigures the following fulfiller forms and views:- Incident list\n- Catalog task list\n- Requested item list\n- Incident form layout\n- Catalog task form layout\n- Requested item form layout\n\n |
| \n\nIncident routing configuration agent\n\n | \n\nManages assignment rules that determine how an incident is routed to appropriate teams.The following capabilities are available:\n\n- Helps create, modify, and deactivate assignment rules for incident routing\n- Helps activate business rules and assignment rules in the base system\n- Generates AI-powered recommendations for rules\n\n |
| \n\nIncident Category Configuration AI Agent\n\n | \n\nConfigures incident categories and subcategories.It recommends industry-specific categories, supports bulk import via an Excel or CSV file, and provides a preview of changes before committing. It also supports editing categories in the base system.\n\n**Note:** You can download the template for bulk import, add the required details, and import it.\n\n |
| \n\nNotification Agent\n\n | \n\nCreates and edits email notification records.\n\n |
| \n\nSLA Management AI Agent\n\n | \n\nConfigures Service Level Agreement \\(SLA\\) definitions of the SLA type for an incident.\n\n |
| \n\nChange Forms Configuration Agent\n\n | \n\nConfigures the change forms that IT fulfiller staff use to create and manage changes.\n\n |
| \n\nChange Lists Configuration Agent\n\n | \n\nConfigures which columns appear in the change lists for the IT fulfiller staff\n\n |
| \n\nChange Team Role Configuration Agent\n\n | \n\nConfigures team roles in Change Management to assign the right people to the right roles in Change Management.**Note:** You can use a document upload flow as an alternative to the traditional form-based approach to configure team roles using AI, with support for PDF, DOCX, XLSX, and CSV file formats.\n\n |
| \n\nChange Risk Configuration Agent\n\n | \n\nConfigures risk assessment questions, scoring thresholds, and risk levels so that Change Management can automatically evaluate the risk of a proposed change and route it to the appropriate approval workflow\n\n |
| \n\nCAB Configuration Agent\n\n | \n\nConfigures the change advisory board \\(CAB\\) to define who reviews and approves significant changes before they are implemented.**Note:** You can use a document upload flow as an alternative to the traditional form-based approach to configure CAB setup using AI, with support for PDF, DOCX, XLSX, and CSV file formats.\n\n |
| \n\nChange Models Configuration Agent\n\n | \n\nConfigures the change models that control how Normal, Standard, Emergency, and Change Registration changes are processed in Simplified Change Management.\n\n |
| \n\nChange Schedule Configuration Agent\n\n | \n\nConfigures blackout and maintenance schedules for Change Management to control when changes are permitted or blocked across your organization.\n\n |
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