{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":31896,"path":"it-service-management/coaching/cf-coaching-troubleshooting.md","title":"Resolve Coaching issues","bundle":null,"doc_type":null,"release":"australia","body":"\n# Resolve Coaching issues\n\nResolve common issues when setting up or running Coaching.\n\n<table id=\"table_xgp_zw4_sfb\"><thead><tr><th>\n\nIssue\n\n</th><th>\n\nResolution\n\n</th></tr></thead><tbody><tr><td>\n\nError after creating a coaching opportunity:`You must create a business rule for a non-task type source table to trigger a coaching assessment. For more information, refer to http://servicenow.com/docs/?context=CSHelp:Coaching-Non-Task-Table.`\n\n</td><td>\n\nCreate a business rule to initiate the coaching process for a non-task type table. **Copy the Coaching Opportunity creator for Task business rule and modify it for tables that do not extend Task.**\n\n</td></tr><tr><td>\n\nA coaching assessment is not automatically closed after the due date has passed.\n\n</td><td>\n\nDeactivate the **Close assessments after expiration** scheduled job in **System Definition** &gt; **Scheduled Jobs**.\n\n</td></tr><tr><td>\n\nCoaching assessment is not created.\n\n</td><td>\n\nThese resolutions are applicable to a coaching assessment not being created:-   Add the trainee as a member of the trainee group.\n-   Clear the **Prevent duplicate assessment** check box if the trainee already has a coaching assessment for the same coaching opportunity.\n-   Include the trainee in the **Users who should be coached on every opportunity** list when the **Random sample \\(%\\)** is less than 100.\n\n</td></tr><tr><td>\n\nYou want to override ACLs and trainings for the Assigned Training related list on the Coaching Opportunity and Coaching Assessment forms.\n\n</td><td>\n\nImplement Coaching [extension points](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/extension-points.md):-   CoachingExtensionPoint\n-   CoachingACLExtensionPoint\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Coaching reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/coaching/cf-coaching-reference.md)\n\n**Related topics**  \n\n\n[Using extension points to extend application functionality](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/extension-points.md)\n\n[Using scripted extension points in server-side scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/scripted-extension-points.md)\n\n[Using UI extension points in server-side UI macros](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/ui-extension-points.md)\n\n[Using client extension points in client-side UI scripting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/client-extension-points.md)\n\n"}}