{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":31904,"path":"it-service-management/coaching/cf-identify-learning-content.md","title":"Identify and add course items for a virtual coach","bundle":null,"doc_type":null,"release":"australia","body":"\n# Identify and add course items for a virtual coach\n\nDefine filters and add course items for automated virtual coaching. When a coaching assessment is triggered, the course items are automatically attached to the assessment.\n\n## Before you begin\n\nRole required: sn\\_coaching.admin\n\n## About this task\n\nTypical assigned course item content includes micro trainings, best practices, tips, knowledge articles, videos, and community links.\n\n## Procedure\n\n1.  Navigate to **Coaching** &gt; **Virtual Coach** &gt; **All** and click **New** to create a record.\n\n2.  Fill in the fields on the form.\n\n<table id=\"table_v1s_sfr_kwb\"><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nTable\n\n</td><td>\n\nThe table from which a coaching opportunity is generating assessments.\n\n</td></tr><tr><td>\n\nCourse Items\n\n</td><td>\n\nCourse items you want to associate with the virtual coaching record. This could include a message, a link, a video, or source code.**Note:** The course items are automatically attached to the coaching assessment when the conditions in the virtual coaching record are met.\n\nYou can also access course items by navigating to **Coaching** &gt; **Course items**.\n\n</td></tr><tr><td>\n\nAdvanced\n\n</td><td>\n\nEnable to set advanced conditions. See [Scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_Script.md) for more information on scripting.\n\n</td></tr><tr><td>\n\nCondition\n\n</td><td>\n\nSet filter conditions that trigger virtual coaching.\n\n</td></tr><tr><td>\n\nAutofill fields\n\n</td><td>\n\nSet one or more fields and the value for each value that you want to automatically populate.\n\n</td></tr></tbody>\n</table>\n## Coaching admin sets up learning content\n\n<table id=\"table_oz3_qlb_gfb\"><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nNumber\n\n</td><td>\n\nCVC0000106\n\n</td></tr><tr><td>\n\nShort Description\n\n</td><td>\n\nVirtual Coach for the Incident Process\n\n</td></tr><tr><td>\n\nTable\n\n</td><td>\n\nIncident \\[Incident\\]\n\n</td></tr><tr><td>\n\nCourse Items\n\n</td><td>\n\nCore Java\n\n</td></tr><tr><td>\n\nActive\n\n</td><td>\n\nSelected\n\n</td></tr><tr><td>\n\nAdvanced\n\n</td><td>\n\nCleared\n\n</td></tr><tr><td>\n\nCondition\n\n</td><td>\n\n-   Assigned to changes\n-   Configuration item is empty\n\n</td></tr><tr><td>\n\nAutofill fields\n\n</td><td>\n\n-   State Resolved\n-   Performance rating N/A\n\n</td></tr></tbody>\n</table>|Field|Value|\n|-----|-----|\n|Number|CR0000106|\n|Title|Increase customer satisfaction by solving issues faster|\n|Active|Selected|\n|Category|Customer Experience|\n|Content|Watch this video to increase customer satisfaction by solving issues faster.|\n\n**Parent Topic:**[Configuring Coaching](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/coaching/cf-configuring-coaching.md)\n\n**Related topics**  \n\n\n[Coaching field descriptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/coaching/cf-coaching-field-descriptions.md)\n\n"}}