{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":32928,"path":"it-service-management/incident-management/t_CreateAnIncidentTemplate.md","title":"Create incident template","bundle":null,"doc_type":null,"release":"australia","body":"\n# Create incident template\n\nCreate an incident template to confirm consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately.\n\n## Before you begin\n\nRole required: admin\n\n## About this task\n\nLet us consider an example where you want to create a template to log an incident when you are denied access to the Bond Trading application.\n\n## Procedure\n\n1.  Navigate to **All** > **System Definition** > **Templates**.\n\n    You can also [Create a template from the incident form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/create-template-inci-form.md).\n\n2.  Complete the steps in [Create a template using the Template form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateATemplateUsingTheTmplForm.md) using the following information:\n\n    -   **Name**: `Bond Trading Access Denied`\n    -   **Table**: Incident \\[incident\\]\n    -   **Global**: Select the check box. The **Global** option allows any user to use the template, not just the template creator.\n        -   **User:** The user who can configure and apply this template. If specified, only that user can see the templates unless **Global** is also selected.\n        -   **Group:** The group whose members can use this template. If specified, only members of that group can see the template unless **Global** is also selected.\n\n            **Note:** If you leave **User** and **Group** empty and clear the **Global** check box, only you can see the template. To share the template with a team or user, specify a **Group** or **User**, or select the **Global** check box.\n\n    -   **Short Description**: `Bond Trading Access Denied`\n    -   **Template**: Add the following values to define the fields that are filled in when the template is used:\n        -   **\\[Category\\]: \\[Inquiry / Help\\]**\n        -   **\\[Configuration Item\\]: \\[Bond Trading\\]**\n        -   **\\[Description\\]: \\[The user was denied access to the Bond Trading application\\]**\n        -   **\\[Impact\\]: \\[2 - Medium\\]**\n        -   **\\[Urgency\\]: \\[3 - Low\\]**\n    \\[Omitted image \"incident-template.png\"\\] Alt text: Incident template to log incident when access is denied to the Bond Trading application\n\n    **Note:** Template fields only support static values. For dynamic references to other field values, you can use a client script or UI action. For example, a resolution can't automatically include the caller's name.\n\n3.  Select **Submit**.\n\n\n**Parent Topic:**[Incident templates and record producers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/incident-templates-record-producers.md)\n\n**Related topics**  \n\n\n[Create a module that uses incident template]()\n\n[Create a record producer to log incidents]()\n\n[Create a record producer using a template]()\n\n"}}