{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":33552,"path":"it-service-management/service-level-management/c_SLAConditionRules.md","title":"SLA condition rules","bundle":null,"doc_type":null,"release":"australia","body":"\n# SLA condition rules\n\nSLA condition rules control how the different conditions you define in an SLA definition are combined to determine whether an SLA should attach, pause, complete, reattach, or cancel.\n\nThe way that the conditions in an SLA definition are interpreted, to control transitions in state, can be varied using SLA Condition Rules. SLA Condition Rules are defined globally, and can be overridden for specific SLA definitions.\n\n**SLAConditionBase** is the default set of SLA condition rules.\n\nNavigate to **Service Level Management** > **Administration** > **SLA Condition Rules** to see a list of SLA condition records.\n\n-   **[SLAConditionBase script](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/r_SLAConditionBase.md)**  \nThe SLAConditionBase script include implements the default SLA transitions.\n-   **[SLAConditionSimple script](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/r_SLAConditionSimple.md)**  \nThe SLAConditionSimple script include provides an example modification of default SLA condition processing.\n\n**Parent Topic:**[Service Level Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/service-level-management-reference.md)\n\n"}}