{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":33627,"path":"it-service-management/service-operations-workspace/additional-roles-sow-admin.md","title":"Additional roles for SOW admin","bundle":null,"doc_type":null,"release":"australia","body":"\n# Additional roles for SOW admin\n\nYou can add various user roles to Service Operations Workspace \\(SOW\\) Admin role to perform SOW configurations.\n\n<table id=\"table_qkn_j4g_1cc\"><thead><tr><th>\n\nRole\n\n</th><th>\n\nDescription\n\n</th><th>\n\nInherited roles\n\n</th></tr></thead><tbody><tr><td>\n\nsn\\_admin\\_center.read\\_only\n\n</td><td>\n\nProvides configuration access to the adoption blueprint section of the Overview and Learning page in SOW Admin Center.\n\n</td><td>\n\nNone\n\n</td></tr><tr><td>\n\nscript\\_include\\_admin\n\n</td><td>\n\nProvides configuration access to the following sections of the Landing Page in SOW Admin Center:-   Greetings\n-   Tier1 - Upcoming tasks\n-   Tier2 - Upcoming tasks\n\n</td><td>\n\nteamdev\\_code\\_reviewer\n\n</td></tr><tr><td>\n\nui\\_builder\\_admin\n\n</td><td>\n\nProvides configuration access to the following pages in SOW Admin Center:-   List configurations - Collapsed lists section in the landing page\n-   UX App Route section in the Contextual side panel configurations page\n-   Set display count to improve list loading section in the SOW Properties page\n-   Overview - tab visibility for tier 1 agents - Toggle button in the Incident record page\n-   Overview tab section in the Problem record page\n-   Overview tab section in the Change record page\n\n</td><td>\n\n \n\n</td></tr><tr><td>\n\npersonalize\n\n</td><td>\n\nProvides configuration access to following sections of the incident record page in SOW Admin Center:-   Overview - Summary\n-   Overview - Impact\n-   Overview - Cause\n-   Overview - Resolution\n-   Details - Record\n-   Details - New Record\n\n</td><td>\n\n \n\n</td></tr><tr><td>\n\nform\\_admin\n\n</td><td>\n\nProvides configuration access to following pages in SOW Admin Center:-   Overview - Summary section in the Incident record page\n-   Overview - Impact section in the Incident record page\n-   Overview - Cause section in the Incident record page\n-   Overview - Resolution section in the Incident record page\n-   List configurations - List view configurations in the Landing page\n\n</td><td>\n\n \n\n</td></tr><tr><td>\n\npersonalize\\_form\n\n</td><td>\n\nProvides configuration access to the following pages in SOW Admin Center:-   Section fields in the Problem record page\n-   Details tab in the Problem record page\n-   Details tab in the Problem task record page\n-   Section fields in the Change record page\n-   Details tab in the Change record page\n-   Details tab in the Change task record page\n-   List configurations - List view configurations in the Landing page\n\n</td><td>\n\n \n\n</td></tr><tr><td>\n\ndashboard\\_admin\n\n</td><td>\n\nProvides configuration access to the following sections of the Landing page in the SOW Admin Center:-   Tier1 - Donut configurations\n-   Tier2 - Donut configurations\n\n</td><td>\n\n \n\n</td></tr><tr><td>\n\nevam\\_admin\n\n</td><td>\n\nProvides configuration access to the following sections of the Landing page in the SOW Admin Center:-   Tier1 - Announcements\n-   Tier2 - Announcements\n\n</td><td>\n\n \n\n</td></tr><tr><td>\n\nuser\\_criteria\\_admin or user\\_admin\n\n</td><td>\n\nProvides configuration access to the Overview - tab visibility for tier 1 agents - Configure button section of the Incident record page in SOW Admin Center.\n\n</td><td>\n\n \n\n</td></tr><tr><td>\n\nsn\\_templated\\_snip.template\\_snippet\\_writer\n\n</td><td>\n\nProvides configuration access to the Response templates section of the Incident record page in SOW Admin Center.\n\n</td><td>\n\n \n\n</td></tr><tr><td>\n\nIncident Manager \\[incident\\_manager\\]\n\n\\(Existing role with added responsibilities\\)\n\n</td><td>\n\n-   Manages incident properties and major incident trigger rules.\n-   Can create and edit Communication Plan Definitions.\n\n</td><td>\n\nitil\n\n</td></tr><tr><td>\n\nproblem\\_manager\n\n</td><td>\n\nResponsible for the overall Problem Management process and can configure Problem Management settings in the SOW Admin Center. Also, act as a problem coordinator.\n\n</td><td>\n\nproblem\\_coordinator\n\n</td></tr><tr><td>\n\nchange\\_manager\n\n</td><td>\n\nProvides access to configurations related to Change Management in SOW Admin Center.\n\n</td><td>\n\n-   sn\\_sttrm\\_attribute\\_read\n-   sn\\_sttrm\\_condition\\_read\n-   sn\\_chg\\_soc.change\\_soc\\_admin\n-   personalize\\_decision\\_table\\_input\n-   sn\\_sow\\_admin.sow\\_admin\\_center\\_user\n-   itil\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Service Operations Workspace for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/sow-reference.md)\n\n**Related topics**  \n\n\n[Terminology in Service Operations Workspace for ITSM]()\n\n[Version compatibility between Service Operations Workspace for ITSM and Service Operations Workspace ITOM]()\n\n[Service Operations Workspace for ITSM data model]()\n\n[Components installed with Service Operations Workspace ITSM Applications]()\n\n"}}