{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":33758,"path":"it-service-management/service-operations-workspace/customize-experts-on-call-tab.md","title":"Configure the experts On-call panel for an incident","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configure the experts On-call panel for an incident\n\nConfigure the **Experts on-call** panel for an incident.\n\n## Before you begin\n\nRole required: admin\n\nTo configure the Experts On-call panel, ensure that you have added an implementation for the **sn\\_sow\\_on\\_call.ExpertsOnCallTabConfig** extension point.\n\n**Note:**\n\n-   Incident table extension point implementation is added by default. To customize it, edit the script to include **ExpertsOnCallTabConfigForIncident**.\n-   Example: If you want to display only the assignment group in the Experts On-call panel, then update the **getRecommendedFieldWatchList** in the script.\n\n## About this task\n\nTo add Experts On-call for Problem table, follow the steps:\n\n## Procedure\n\n1.  Navigate to **All** &gt; **System Extension Points** &gt; **Scripted Extension Points**.\n\n2.  Select and open the **sn\\_sow\\_on\\_call.ExpertsOnCallTabConfig** extension point.\n\n3.  Select **Create implementation** from the related links section.\n\n4.  Modify the **Script** as required:\n\n<table id=\"table_sqq_cwx_dcc\"><thead><tr><th>\n\nMethod\n\n</th><th>\n\nInputs\n\n</th><th>\n\nReturn\n\n</th></tr></thead><tbody><tr><td>\n\n**getTableName**\n\n</td><td>\n\nNone\n\n</td><td>\n\nString – Table name for which an extension point is implemented\n\n</td></tr><tr><td>\n\n**getRecommendedFieldWatchList**\n\n</td><td>\n\nNone\n\n</td><td>\n\nArray – List of fields that you want to show on the Experts On-call recommended groups panel.For example: **\\[“assignment\\_group”, “cmdb\\_ci”\\]**\n\n</td></tr><tr><td>\n\n**getRecommendedGroups**\n\n</td><td>\n\n-   recordGr – GlideRecord reference\n-   fieldWatchList – Object containing all the fields and their respective values.\n For example: **\\{ \"assignment\\_group\": &lt;assignment\\_group\\_sys\\_id&gt; \\}**\n\n</td><td>\n\nArray – List of objects containing recommended group, sys\\_id, and the respective message.For example: **\\[ \\{ : \"Recommended based on assignment group\" \\} \\]**\n\n</td></tr><tr><td>\n\n**isExpertOnCallTabSupported**\n\n</td><td>\n\nNone\n\n</td><td>\n\nBoolean – return true to enable the Expert On-call for this table.\n\n</td></tr></tbody>\n</table>5.  Select **Update**.\n\n\n**Parent Topic:**[Configuring record pages in Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/configuring-record-pages-sow-itsm.md)\n\n"}}