{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":34173,"path":"it-service-management/walk-up-experience/badge-scan-walkup-onsite.md","title":"Badge Reader Integration for Walk-up Experience","bundle":null,"doc_type":null,"release":"australia","body":"\n# Badge Reader Integration for Walk-up Experience\n\nImprove Walk-up Experience user satisfaction by using the Badge Reader Integration application at your on-site walk-up queue locations. Walk-up Experience users can scan an employee badge to check in to a queue, rather than entering credentials.\n\n## Badge Reader Integration for Walk-up Experience on-site queue locations\n\nBadge Reader Integration is a pre-built, domain-separated, base-system application. The application enables your Walk-up Experience users to simply scan an employee badge to join an on-site walk-up queue. Scanning a badge eliminates the need for users to look up a name or email to join a queue. Administrators can easily configure the badge scanning integration for use with Walk-up Experience.\n\nBy providing an enhanced, easier, and faster Walk-up Experience check-in process, the use of on-site walk-up location queues can increase and overall user satisfaction can improve. Users receive an on-screen confirmation and an audio alert after a successful check-in to a walk-up queue.\n\nThe Badge scanning integration requires activation of the Badge Reader Integration plugin \\(com.snc.badge\\_reader\\). The plugin enables applications, such as Walk-up Experience, to integrate with badge reader hardware. Badge Reader Integration administration requires the Badge Admin role \\(sn\\_badge.badge\\_admin\\).\n\n**Note:** Badge Reader Integration is not an authentication mechanism.\n\n## Walk-up Experience Badge Reader Integration components\n\nThe badge reader hardware and integration client are physically located at a walk-up queue location. The Badge Reader Integration application provides a generic, reusable REST API used by the badge integration clients. Walk-up Experience uses the Badge Reader Integration application as a soft dependency.\n\nWalk-up Experience implementers install the badge reader hardware on a new computer at each on-site walk-up queue location. The hardware replaces any existing tablets used for on-site check-in.\n\nThe following are important associated components.\n\n|Component|Description|\n|---------|-----------|\n|Badge number|Employee badge number.|\n|Facility code|Unique facility or site code encoded into each card that identifies the organization.|\n|Human Interface Device \\(HID\\)|Protocol for interfacing with user interface devices via USB.|\n|Physical Access Control Services \\(PACS\\)|Method used to protect the security of a physical environment by setting authorization and authentication rules.|\n|Badge reader client|Client for the badge reader. Acceptable platforms include macOS and Linux.|\n|Badge reader plugin|The Badge Reader Integration plugin \\(com.snc.badge\\_reader\\) is at no additional cost.|\n\n## Badge Reader Integration modules\n\nBadge admins can access several application modules.\n\n<table id=\"table_olh_thh_yjb\"><thead><tr><th>\n\nModule\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nBadge Readers\n\n</td><td>\n\nConfiguration module for defining and activating your badge reader devices.\n\n</td></tr><tr><td>\n\nBadge Event Handlers\n\n</td><td>\n\nConfiguration module for defining what action to take when a badge is scanned by a badge reader device.\n\n The script entered is the code executed when a badge is scanned.\n\n These records are typically delivered as part of the application-specific badge reader integrations.\n\n</td></tr><tr><td>\n\nUser Badges\n\n</td><td>\n\nConfiguration module for associating users with user badges.\n\n Configuration requires associating a sys\\_user with a unique badge number and facility code.\n\n</td></tr><tr><td>\n\nBadge Scan Logs\n\n</td><td>\n\nView-only module to monitor badge reader error events.\n\n</td></tr><tr><td>\n\nUser Badge Configuration\n\n</td><td>\n\nConfiguration module for defining the table from where the user ID and badge ID mapping information is retrieved.\n\n</td></tr></tbody>\n</table>## Badge Reader Integration security\n\nThe Badge Reader Integration application is not an authentication mechanism. It provides a quicker, more convenient way for users to check into a walk-up queue. It is meant for use within the existing security perimeter at the facility. The application does not integrate with existing access control software at the facility.\n\n## Badge Scanner Integration scan logs\n\nYou can view the Badge Scanner Integration scan logs and fix the errors to connect to the badge reader. For more information, see [View Badge Scanner Integration scan logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/view-badge-read-integ-scan-logs.md).\n\n-   **[Activate Badge Reader Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/activate-badge-reader-integration.md)**  \nYou can activate the Badge Reader Integration plugin \\(com.snc.badge\\_reader\\) if you have the Badge sn\\_badge.badge\\_admin role.\n-   **[Walk-up Experience Badge Reader Integration setup and configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-badge-read-integ-config.md)**  \nBadge Reader Integration set up and configuration enables your on-site Walk-up Experience users to scan a badge to quickly check into the queue.\n\n**Parent Topic:**[Configuring Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-experience-configuration.md)\n\n"}}