{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":34242,"path":"it-service-management/walk-up-experience/walkup-routing-tasks-to-skilled-agents.md","title":"Route walk-up tasks to skilled agents","bundle":null,"doc_type":null,"release":"australia","body":"\n# Route walk-up tasks to skilled agents\n\nUse business rules to automatically route walk-up tasks to the agents based on their skill set.\n\n## Before you begin\n\nSet up metadata in **All Skills**, **Group Skills**, and **User Skills**tables before configuring walk-up locations for skill-based routing. For more information, [Configuring Skills Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configuring-skills-management.md).\n\nRole required: admin\n\n## Procedure\n\n1.  Navigate to **All** > **Walk-up Experience** > **Administration** > **Walk-up Locations**.\n\n2.  Select the location to add skills of the agents.\n\n3.  In the related list, select **Reasons for Visit**.\n\n4.  Select a reason to associate the skills.\n\n5.  On the **Walk-up Skills for Reasons** related list, select **New**.\n\n6.  On the form, fill in the fields.\n\n    |Fields|Description|\n    |------|-----------|\n    |Active|Option to make the skill active.|\n    |Skill|Skill required for the selected walk-up reason.|\n    |Mandatory|Option to make the skill mandatory. If the skill is set as mandatory, the walk-up task will not be routed to any agent who does not have that particular skill.|\n    |Walk-up Reason|Reason for which a requester needs help.|\n\n7.  Select **Submit**\n\n\n**Parent Topic:**[Configure skill-based routing in Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-skill-based-routing.md)\n\n"}}