{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":34417,"path":"manufacturing/index.md","title":"Australia Manufacturing","bundle":"mftg","doc_type":"toc","release":"australia","body":"\n# Australia Manufacturing\n\n- [Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/manufacturing-overview.md) -- The  ServiceNow Manufacturing Commercial Operations (MCO) enables you to optimize sales, support, and service operations to enhance operational efficiency, lower costs, and improve productivity.\n  - [Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/manufacturing-explore.md) -- The Manufacturing Commercial Operations helps your organization accelerate revenue, improve customer experiences, and reduce operational costs.\n    - [MCO core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/manufacturing-commercial-operations-core-features.md) -- Manufacturing Commercial Operations (MCO) enables you to manage sales promotions, recall campaigns, warranty and repair claims, and pre-authorization requests.\n      - [Sales promotion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sls-prom-clms.md) -- OEMs create sales promotions and target them to specific criteria or customers. The dealers or channel partners extend these promotions to end customers and submit reimbursement claims to the OEM.\n        - [Sales promotion campaign use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sales-promotion-campaign-use-case.md) -- Use case scenarios demonstrate when and how to use the Sales Promotion application to create and manage a promotion campaign. This example shows how to streamline promotion setup, claim processing, and dealer visibility.\n        - [Claim submission use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sales-promotion-claim-submission.md) -- Use case scenarios demonstrate when and how to use the Dealer portal application to submit a sales promotion claim. It provides practical examples of common sales promotion management situations.\n      - [Recall campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-rcl-clms.md) -- A recall process is a structured procedure launched by Original Equipment Manufacturers (OEM) to fix defects or issues in their manufactured products that are sold to the customers. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a playbook-guided experience that simplifies and standardizes claim resolution.\n        - [Recall campaign use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-recall-campaign-use-case-scenario.md) -- Use case scenarios demonstrate when and how to use the Recall Campaign application to create a recall campaign. It provides practical examples of common recall management situations.\n        - [Claim submission use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-recall-claim-submission-use-case.md) -- Use case scenarios demonstrate when and how to use the Dealer portal application to submit a recall claim. It provides practical examples of common recall management situations.\n      - [Repair claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-warranty-clms.md) -- In the Repair claims workflow, the customer approaches the dealer with issues related to one or more products. The dealer diagnoses and fixes the issue​ and raises the reimbursement for the repair work performed.\n        - [Claim submission use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-repair-claim-submission-use-case.md) -- Use case scenarios demonstrate when and how to use the Dealer portal application to submit a repair claim. It provides practical examples of common repair or warranty management situations.\n        - [Review and approval use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-repair-claim-review-and-approval-use-case.md) -- Use case scenarios demonstrate when and how to use the repair claim application to review and approve the claims. It provides practical examples of common repair or warranty management situations.\n      - [Pre-authorization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-pre-auth-request.md) -- A pre-authorization request is a process to confirm the approval before initiating activities, such as repairs, material procurement, or labor costs that are included under warranty or service agreements. This procedure confirms that all required inspections and criteria are satisfied and authorized by the Warranty Specialist. When a claim is created, approved pre-authorization requests can be used to generate claim jobs, avoiding reentering of claim details. This streamlines approval workflows and reduces processing delays.\n    - [Quality management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-quality-issue-management.md) -- Quality issue management (QIM) application enables manufacturers to capture, track, and resolve non-conformance and quality investigations using structured, end-to-end workflows.\n      - [Product non-conformance use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-product-non-conformance-use-case.md) -- Use case scenarios show how to resolve product non-conformance issues, from triage through escalation.\n      - [Product quality investigation use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-product-quality-investigation-use-case.md) -- Use case scenarios demonstrate when and how to use the Product non-conformance application to create a product quality investigation report. It provides practical examples of common product quality investigation situations.\n    - [Extended capabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/additional-features.md) -- Manufacturing Commercial Operations supports additional features to enhance the product capabilities.\n    - [MCO landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-landing-page.md) -- Use the Manufacturing Commercial Operations workspace to manage warranty claims, pre-authorizations, and campaigns. View personalized dashboards, filter records by status, and take action based on AI-suggested dispositions.\n    - [Dealer landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-dealer-portal.md) -- The dealer portal supports post-sales service for OEMs and dealers, who submit claims, manage recalls, and view real-time insights for informed decisions.\n  - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/configuring-manufacturing-foundation.md) -- Set up Manufacturing Commercial Operations to enable manufacturers to manage the end-to-end lifecycle of your manufacturing products.\n    - [Install](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/install-manufacturing-commercial-operations-core.md) -- Install the Manufacturing Commercial Operations Core application with the admin role.\n    - [Plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/manufacturing-commercial-operations-plugins.md) -- With the ServiceNow Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations.\n    - [Assign roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/assign-mco-roles.md) -- Assign roles to control access to features, capabilities, and data in the Manufacturing Commercial Operations Core application.\n      - [Granular roles and entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-granular-roles-and-entities.md) -- Module-level granular roles have been added to facilitate defining and configuring the responsibility framework. These roles enable tasks to be performed without creating custom access control lists (ACLs) on the target table when a responsibility ACL exists. This update aims to provide a more direct and declarative migration process.\n    - [Initial setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-initial-setup.md) -- Configure the basic settings and organizational structure required before using Manufacturing Commercial Operations features.\n      - [Product model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-configure-product-model.md) -- Create and activate product models for finished products, parts, and components in Manufacturing Commercial Operations (MCO).\n      - [Configure install base items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-install-base-item.md) -- Create and configure install base item records to track sold products and assets associated with customer accounts.\n      - [Assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-configure-assets.md) -- An asset is a specific product or instance that is supported for a customer.\n    - [Set up MCO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-setup.md) -- Manufacturing Commercial Operations requires initial configuration of key components before users can begin managing manufacturing operations. Configure warranty contracts, labor codes, product models, assets, install base items, and dealer relationships in the following table.\n      - [Create labor code](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/create-labor-code.md) -- Define a labor code for the different tasks or work performed by the service agents.\n      - [Modify product model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-prod-mod.md) -- Modify a product record that your company sells and supports. The product record maintains all the product information used across customer issue management, quality investigations, service requests, warranty claims, and dealer collaboration workflows.\n      - [View assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-assets.md) -- An asset is a specific product or instance that is supported for a Manufacturing Commercial Operations to manage the asset details.\n    - [Set up Dealer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-dealer-setup.md) -- Configure dealer accounts and roles to enable dealers to manage campaigns and submit claims through the dealer portal.\n      - [Create channel partner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-channel-partner.md) -- Create a channel partner to streamline and help manage the sales process of a product or a service for an enterprise.\n      - [Create internal business location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-internal-business-location.md) -- Create an internal business location to enable users and consumers to create accounts, contacts, consumers, and households.\n      - [Create dealer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-dealer.md) -- Create a dealer role to provide access to MCO capabilities and enable dealers to manage their assigned manufacturing and commercial operations activities.\n    - [Set up Sales promotion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-set-up-sls-prom.md) -- A sales promotion setup enables the manufacturers to configure the sales promotion details. It includes the promotion name, start and end date of the promotion, sales promotion type, and incentive details.\n      - [Create promotion type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/create-promotion-type.md) -- As a OEM or manufacturer, create a sales promotion type that is applicable to a specific set of promotions.\n      - [Create promotion questionnaire](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-input-set.md) -- Create a promotion questionnaire. Configure the MCO input set.\n      - [Create an MCO input attribute](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-input-attributes.md) -- Create the MCO input attributes for a sales promotion campaign.\n      - [Create a checklist template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-checklist-template.md) -- Create a checklist template. Manufacturers can use the checklist template to create checklists for verification.\n    - [MCO core implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-core-implementation.md) -- Configure the baseline settings that establish Manufacturing Commercial Operations in your instance.\n      - [Sales promotion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sales-promotion-setup.md) -- Set up sales promotions in your environment by installing the required application, configuring product models, assets, dealers, and roles, and then managing promotion campaigns and claims.\n      - [Recall campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-recall-campaign-setup.md) -- Set up a recall campaign to define corrective actions, identify impacted assets, create tracking phases, and control dealer visibility throughout the recall lifecycle.\n      - [Repair claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-set-up-repair-claim.md) -- Configure the Manufacturing repair claim system to manage product repairs, dealer submissions, and claim approvals across your OEM and dealer network.\n    - [Quality implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-quality-implementation.md) -- A product non-conformance case (PNCC) captures a reported quality issue, and a product quality investigation (PQI) analyzes its root cause for resolution.\n      - [implement-pncc](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/implement-pncc.md) -- \n    - [Configure dealer portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-configure-dealer-portal.md) -- Configure the dealer portal in MCO to enable dealers to access recalls, submit claims, and manage self-service workflows.\n  - [Integrate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-integrating-with-other-applications.md) -- Extend the capabilities of Manufacturing Commercial Operations and connect with other departments to assist with quality issue management by integrating with other applications.\n    - [DMS integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-dms-integration-overview.md) -- Integration with Dealer Management Systems (DMS) enables automatic retrieval of repair order data to streamline claim creation and processing in MCO.\n      - [Set up inbound DMS integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-configure-dms.md) -- Route dealer records, orders, and updates from the dealer management system (DMS) into the original equipment manufacturer (OEM) instance (DMS to OEM ServiceNow instance) for processing.\n      - [Set up outbound DMS integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-outbound-dms-integration.md) -- Send claims, approvals, and status updates from the OEM instance to the connected Dealer Management System (DMS).\n      - [Dealer and OEM support STAR API use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-dms-integration-use-case.md) -- Use case scenario demonstrating dealer and OEM support for warranty claims using the STAR API.\n      - [Dealer and OEM support custom API use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-dms-integration-custom-api-use-case.md) -- Use case scenario demonstrating dealer and OEM support for warranty claims using a custom API.\n    - [FSM integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-fsm-integration.md) -- Quality Issue Management (QIM) integrates with Field Service Management (FSM) to support quality actions that require on-site intervention. Non-conformance (NC) and quality issue (QI) records that require field verification, containment, or corrective repair can trigger a FSM work order directly from within QIM.\n      - [Integrate with FSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-integrate-with-fsm.md) -- Manufacturing Commercial Operations provides an integration with the Field Service Management application. This integration enables you to view work order and work order task information from a report.\n  - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/manufacturing-using.md) -- Learn how Manufacturing Commercial Operations enables you to manage the end-to-end life-cycle of your products, subscriptions, and services.\n    - [Dealer portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-use-dealer-portal.md) -- The dealer portal enables you to manage the repair, recall, and sales promotion claims.\n      - [Look up by serial number](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-lookup.md) -- Look up the serial number of the asset or claim details in the dealer portal. View the item for recall and sales promotion claims.\n      - [Submit a pre-authorization request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-submit-pre-auth-request.md) -- Confirm whether certain parts, fees, or repairs are covered under a warranty or service contract before submitting a claim.\n      - [Repair claim for the dealer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/repair-claim-dealer.md) -- The dealer portal enables the dealers to raise a claim request for the repair work that was performed for a product. The repair could have been done either under warranty or after the recall of the product.\n        - [Submit a repair claim for warranty](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-submit-repair-claim.md) -- Create a warranty claim and submit it for approval.\n      - [Sales promotion for the dealer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sales-promotion-dealer.md) -- The dealer portal enables the dealers to view the sales promotions campaign created by OEMs. Dealers can also raise a claim request on the sales promotion.\n        - [Submit a sales promotion claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sales-promotion-single-claim.md) -- As a dealer, submit a single sales promotion claim request.\n        - [Upload a bulk sales promotion claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sales-promotion-bulk-upload.md) -- Upload a template file containing multiple sales promotion claims to submit them together.\n      - [Quality issue management for the dealer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-qim-for-the-dealer.md) -- The dealer portal enables dealers to view the product non-conformance issues they requested. Dealers can also submit the product non-conformance issue reports.\n        - [Report an issue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-report-an-issue.md) -- Create an issue report for the product non-conformance.\n    - [MCO workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-agent-management.md) -- The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.\n      - [Repair claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-use-repair-claim.md) -- The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.\n        - [Create a repair claim using playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-rc-using-playbook.md) -- Create a repair claim for the products under warranty or recall using the playbook experience.\n        - [Create a repair claim manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-repair-claim.md) -- Create a repair claim for the products under warranty or recall.\n        - [View a repair claim case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-view-repair-cc.md) -- View the repair claim cases.\n        - [Reviewing and approving repair claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-approve-repair-claims.md) -- Agents portal or workspace enables you to review and approve the claims submitted by a dealer.\n      - [Recall management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-recall-management.md) -- Recall management enables the OEMs to identify and remove or replace the faulty products sold to the customers.\n        - [Create a campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-rc-my-campaigns.md) -- Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.\n        - [Importing impacted assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco_importing_impacted_assets.md) -- Recall campaign management enables you to import the impacted assets.\n        - [Campaign tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-campaign-tasks.md) -- As an OEM, plan, manage, and execute a promotional effort.\n        - [Corrective actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-corrective-actions.md) -- Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.\n          - [Corrective action charges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco_corrective_action_charges.md) -- Create correction action charges to enable the expenses incurred to address a non-conformance and implement measures to help prevent its recurrence.\n          - [Generate a part requirement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-part-requirements.md) -- Capture all the part requirements at the campaign level.\n          - [Create a parts availability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-part-availability.md) -- Track current part availability and expected availability dates for required parts.\n        - [Create an impacted asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-impacted-asset.md) -- Identify an impacted asset that must be replaced or recalled.\n        - [Recall a campaign phase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-recall-campaign-phases.md) -- Create a recall campaign for a specific geography or a dealership.\n          - [Assign an impacted asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco_assign_impacted_asset.md) -- Assign an impacted asset to the recall campaign.\n          - [Adding a phase task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-phase-task.md) -- Agents workspace enables the manufacturers to add the phase task details for the recall campaigns.\n          - [Adding a sub-phase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco_recall_campaign_phases.md) -- Create a sub-phase for a parent phase.\n          - [Assign or unassign impacted assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco_assign_unassign_impacted_assets.md) -- Create a impacted asset list and assign or unassign it to a phases or sub-phases.\n          - [Phases and sub-phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco_phases_sub-phases.md) -- Create a set of phases and sub-phase within a recall campaign to enable detailed segmentation, improving tracking, and management at each stage of the process.\n          - [Create a phase part allocation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-phase-part-allocations.md) -- Create an allocation entry for a required part.\n        - [View a campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-rc-all-campaigns.md) -- View a recall campaign using the All campaigns form.\n        - [Create My campaign phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-rc-my-campaign-phases.md) -- Display the claims assigned to the person who has logged in to the workspace.\n        - [Merge two or more phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco_merge_phases.md) -- Merge phases and sub-phases to reorganize and transfer assets.\n      - [Sales promotion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sales-promotion.md) -- Sales Promotion Management enables manufacturers to create, manage, and track promotional programs across their dealer and distributor networks. Use it to configure promotion types, define eligibility criteria, and set discount structures. Integration with dealer operations ensures promotions are visible and claimable at the point of sale.\n        - [Create a sales promotion claim using playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-sales-promotion-claim-using-playbook.md) -- Create the sales promotion claim using the guided playbook.\n        - [Sales promotion management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sls-pro-mgmt.md) -- The Agent workspace enables the OEMs to create the promotion campaign for a specific set of customers.\n          - [My promotions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-my-promotions.md) -- Agents workspace enables OEM to create the sales promotions campaigns. OEM agent can view all the sales promotion campaign created by them.\n          - [Create a checklist template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-checklist.md) -- Agents workspace enables the manufacturer to create a checklist for verification.\n            - [Create an applicable product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-applicable-prod.md) -- An applicable product specifies the products to which the sales promotion is applied.\n            - [Create a visibility criteria](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-visibility-criteria.md) -- Agents workspaces enables the manufacturers to create the visibility criteria. Manufacturer can filter the dealer name for which the target sales promotion is applicable.\n            - [Create a sales promotion claim case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-sls-promotion-cc.md) -- Create a sales promotion claim case to claim the reimbursement or discount.\n          - [View all promotions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-all-promotions.md) -- View all the promotions you created as an OEM agent.\n        - [Sales promotion claim management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sls-pro-clm-mgmt.md) -- A sales promotion claim case tracks a promotional claim from creation through approval.\n          - [Create a sales promotion claim case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-sls-pro-claim-case.md) -- Submit a sales promotion claim case to request incentive amounts for a completed sale.\n          - [View sales promotion claim cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/all-cases.md) -- View the sales promotion claim cases.\n          - [Reviewing and approving the sales promotion claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-approve-sales-promotion-claims.md) -- Agents workspace enables a claims agent to review and approve the sales promotion claims submitted by the dealer.\n            - [Approve all claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-approve-sp-claim.md) -- As an OEM claims agent, approve all the claim request raised by the dealer.\n            - [Reject a claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-reject-all-sp-claims.md) -- Reject a claims that was raised by the dealer.\n            - [Partially approve a claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-partially-approve-spclaims.md) -- Partially approve a sales promotion claim by updating the approved amount, which is less than the claimed amount.\n      - [Pre-authorization requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-agents-pre-auth-requests.md) -- Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.\n        - [Create a pre-authorization request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-agents-create-pre-auth-request.md) -- Create a pre-authorization request to check if certain parts or charges are covered under warranty or service contracts.\n        - [Pre-authorization request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-pre-auth-review.md) -- Review and approve the pre-authorization request submitted by a dealer.\n      - [Create a product non-conformance case using playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-playbook-create-non-conformance.md) -- Create a non-conformance case for the products that have issue using the playbook experience.\n      - [View a product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-view-a-product-non-conformance.md) -- Review submitted product non-conformance cases to track their status and resolution.\n      - [Product non-conformance without playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-related-lists-product-non-conformance.md) -- In the workspace, you can use the product non-conformance related list to log the case.\n        - [Create a product non-conformance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-product-non-conformance-case-task.md) -- Create a non-conformance case report for products that had an issue.\n        - [Create a root cause analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-root-cause-analysis-task.md) -- Create a root cause analysis (RCA) to identify the underlying cause of an issue and implement effective, long-term solutions.\n          - [Associating a task cause](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-task-cause-associations.md) -- Associate a cause to a RCA for the root cause analysis of the product non-conformance.\n        - [Create a correction action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-correction-actions.md) -- Create a correction actions for the non-conformance report.\n          - [Create a CoPQ expense line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-copq-expense-line.md) -- Create CoPQ (Cost of Poor Quality) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.\n          - [Impacted asset action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-impacted-asset-action.md) -- Create the list of assets that are impacted under non-conformance cases.\n        - [Create a containment action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-containment-actions.md) -- Create a containment action report to address issues for the impacted assets.\n        - [Create a work order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-work-order.md) -- When off-site work is required, create a work order to provide field service agents with the information they must fulfill the request. You can create a work order from scratch or from another existing work order.\n        - [Task SLA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-task-sla.md) -- Create one or more Service Level Agreement (SLA) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.\n        - [Create a parent-child relationship](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-relationships.md) -- Create the relationship between parent and child and assign the type of relationship.\n      - [Product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-PQI-use.md) -- The Agents workspace enables you to create and view product quality investigation cases.\n        - [Create a product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-product-quality-investigation.md) -- Create a product quality investigation report.\n        - [Create a product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-product-quality-investigation-task.md) -- Create a non-conformance case task report for products that had an issue.\n        - [Create a stakeholder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-stakeholders.md) -- Add a person who is involved in the product quality investigation as a stakeholder.\n        - [Create a corrective action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-corrective-action.md) -- Create a corrective action for the quality investigation case.\n        - [Create a preventive action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-preventive-action.md) -- Create a preventive action for product quality issue case.\n      - [Remediation action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-remediation-action-plans.md) -- The Agents workspace enables you to create and view remediation action plans.\n        - [Create a remediation action plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-create-remediation-action-plan.md) -- Create a remediation action plan for product quality investigation case.\n        - [Create a CoPQ financial request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-copq-financial-requests.md) -- Create a CoPQ financial request for remediation action plan.\n        - [Create a CoPQ planned line charge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-copq-planned-line-charge.md) -- Create a CoPQ planned line charge for CoPQ financial request.\n        - [Cause action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-cause-action-plans.md) -- Create a cause action plan for the remediation action.\n  - [Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/manufacturing-reference.md) -- Reference topics provide additional information about Manufacturing Commercial Operations.\n    - [Components installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-components-installed.md) -- Several types of components are installed when you install the Manufacturing Commercial Operations application. These components include user roles, tables, plugins, ServiceNow Store applications, and business rules.\n      - [Additional plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-components-installed-with-other-product-workflows.md) -- Several types of components are installed when you activate the Customer Service Management and Cash to lead, applications.\n    - [Data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/data-model.md) -- Learn about the Manufacturing Commercial Operations application as well as its entitlements and integrations by viewing the data model and integrations architecture diagrams. These diagrams show the relationships between the tables and roles within the application. They provide an overall picture of how the Manufacturing Commercial Operations application operates.\n      - [Dealer data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/dealer-data-model-overview.md) -- The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight.\n        - [Dealer tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/dealer-tables.md) -- This section explains the dealer tables in Manufacturing Commercial Operations.\n      - [Sales promotion campaign data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/sales-promotion-campaign-claims.md) -- A sales promotion is a marketing strategy of implementing new ideas to increase sales, raise brand awareness, and provide discounts to the customers.\n        - [Sales Promotion Campaign Claim tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/sales-promotion-campaign-claim-table.md) -- This section explains the sales promotion campaign claims tables in Manufacturing Commercial Operations.\n      - [Repair claims data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/repair-claims.md) -- The repair claims framework enables the dealer to raise a reimbursement claim request for the repair of the equipment or product that is under warranty contract.\n        - [Repair claims tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/repair-claims-tables.md) -- This section explains the repair claim tables in Manufacturing Commercial Operations.\n      - [Recall campaign data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/recall-claims.md) -- The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products.\n        - [Recall campaign tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/recall-claims-table.md) -- Recall campaign tables list the tables added or modified to support recall campaign management in Manufacturing Commercial Operations.\n      - [Quality issue management data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-quality-issue-management-data-model.md) -- The quality issue management (QIM) framework enables OEMs for documenting non-conformance, evaluating their effects on assets and customers, conducting root cause analysis, and implementing corrective, containment, and other remediation actions.\n        - [Quality issue management tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-quality-issue-management-tables.md) -- This section explains quality issue management (QIM) tables in Manufacturing Commercial Operations.\n    - [MCO Integration APIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/manufacturing-integrate.md) -- Use ServiceNow APIs to change functionality and add features in the Manufacturing Commercial Operations (MCO) solution.\n      - [Warranty Claims SOAP API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/warranty-claims-SOAP-API.md) -- The Warranty Claims SOAP API handles incoming repair orders from dealer systems and converts them into warranty claims within the Original Equipment Manufacturer (OEM)’s platform.\n    - [Repair form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/repair-form.md) -- Includes all the forms related to repair and recall.\n      - [Campaign tasks form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-campaign-tasks-form.md) -- Campaign tasks form enables you to add the recall campaign details.\n      - [Channel partner form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-cp-form.md) -- Use the fields on the channel partner form to manage and store information related to channel partners.\n      - [Corrective action form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-corrective-action-form.md) -- The corrective action form enables the OEM to address the asset issue, either by eliminating or replacing the asset.\n      - [Corrective action charges form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco_corrective_action_charges_form.md) -- Corrective action charges form include the expenses related to addressing a non-conformance like labor charges.\n      - [Claim details form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-claim-details-form.md) -- The Claim details form enables the dealer to enter the claim details for the repair work performed.\n      - [Install based item form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/install-based-item-form.md) -- An install base item refers to an application service configuration item. Each install base item references the configuration item record for the customer. If issues arise with a configuration item, customer service agents can trace which install base items that the case is affecting.\n      - [Internal business location form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-internal-business-location-form.md) -- Internal Business Location (IBL) form to store information about an internal business location. This information includes the staff members assigned to that location, cases, sold products, and install base items created for customers.\n      - [MCO input attributes form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-input-atrributes_form.md) -- MCO input attributes form.\n      - [Phase task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-phase-task-form.md) -- Phase task form enables you to add the details of the recall phase.\n      - [Recall campaign form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-recall-campaign-form.md) -- The recall campaign form provides the original equipment manufacturer (OEM) with the required information to initiate a recall campaign.\n      - [Recall campaign phase form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-recall-campaign-phases-form.md) -- The recall campaign phase form enables you to add the recall campaign phases details.\n      - [Repair claim form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/repair-claim-form.md) -- The repair claim form enables you to enter the warranty and recall claim details.\n      - [Pre-authorization form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-pre-auth-form.md) -- The pre-authorization form enables you to enter the pre-authorization details.\n      - [Pre-authorization job details form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-pre-auth-job-details-form.md) -- The pre-authorization job form enables you to enter the warranty, labor, and part details.\n    - [Sales promotion form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/sales-promotion-form.md) -- Includes all the forms related to the sales promotion.\n      - [All promotion form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-all-promotion-form.md) -- The All promotion form enables the manufacturers to enter the promotion campaign and incentive details.\n      - [My promotions form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-my-promotions-form.md) -- The My promotions form enables the manufacturers to enter the promotion campaign and incentive details.\n      - [Sales promotion bulk upload form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-sp-bulk-upload-form.md) -- Bulk sales promotion upload form.\n    - [Quality issue management form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-qim-form.md) -- Includes all the forms related to quality issue management.\n      - [Cause action plan form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-cause-action-plan-form.md) -- The Cause action plan form enables you to add the cause action details for a remediation plan.\n      - [Containment action form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-containment-actions-form.md) -- The containment action form lets you record details of products with quality issues and helps prevent their sale to new customers.\n      - [CoPQ expense line form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-copq-expense-line-form.md) -- The CoPQ expense line form enables you to enter the expense line details for product non-conformance..\n      - [CoPQ financial requests form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-copq-financial-requests-form.md) -- CoPQ financial form enables you to enter the financial requests raised for the remediation plan.\n      - [CoPQ planned line charge form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-copq-planned-line-charge-form.md) -- The CoPQ planned line charge form contains fields for defining planned costs on a CoPQ financial request.\n      - [Corrective action form for PQI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-corrective-action-form-for-pqi.md) -- The corrective action form enables you to add the details for PQI.\n      - [Correction actions form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-correction-actions-form.md) -- The Correction action form enables you to enter the correction action details for the issue.\n      - [Part requirement form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-part-requirement-form.md) -- Create a part requirement to include fields for part model, required quantity, reserved quantity, and delivery status for a work order task.\n      - [Preventive action form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-preventive-action-form.md) -- The preventive action form captures the remediation plan, cost, priority, and status details for a quality issue (QI).\n      - [Report a product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-report-a-product-non-conformance.md) -- The report a product non-conformance form enables you to add the issue details.\n      - [Product details form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-product-non-conformance-case-form.md) -- The Product non-conformance details form enables you to add the case details.\n      - [Product non-conformance case task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-product-non-conformance-case-task-form.md) -- The Product non-conformance case task form enables you to add the case task details.\n      - [Product quality investigation form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-product-quality-investigation-form.md) -- The PQI form enables you to add the investigation details.\n      - [Product quality investigation task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-product-quality-investigation-task-form.md) -- Product quality investigation task form enables you to add the investigation case task details.\n      - [Remediation action plan form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-remediation-action-plan-form.md) -- The Remediation action plan form enables you to add the remediation details.\n      - [Root cause analysis task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-root-cause-analysis-task-form.md) -- Root cause analysis task form enables you to enter the root cause of the product non-conformance.\n      - [Stakeholder form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-stakeholders-form.md) -- The stakeholders form enables you to add the stakeholder details involved in the issue.\n      - [Work order form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/work-order-form.md) -- Create and track field service work orders for on-site correction, containment, or repair activities linked to a QIM record.\n    - [General form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-general-form.md) -- General forms used in MCO.\n      - [Effectiveness form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-effectiveness-form.md) -- This form enables you to add the effectiveness information.\n      - [Discuss form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-discuss-sidebar.md) -- The Start a Sidebar discussion form enables you to start a discussion.\n      - [Notes form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-notes.md) -- Notes form enables you to add the watch list details.\n      - [Resolution information form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-resolution-information-form.md) -- This form enables you to add the report closing details.\n    - [Domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-domain-separation.md) -- Domain separation is supported for Manufacturing Commercial Operations. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including the users who can see and access data.\n    - [mco-troubleshooting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-troubleshooting.md) -- \n  - [ServiceNow Otto for MCO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/now-assist-for-MCO.md) -- Use the ServiceNow Otto for Manufacturing Commercial Operations application to create the corrective actions and charges information for the dealers.\n    - [Use agentic workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-use-agenetic-workflows.md) -- Use the MCO AI agents within an agentic workflow to extract relevant data from repair documents, enabling the generation of corrective actions and associated charges.\n      - [Execute recall campaigns faster agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-execute-recall-campaigns-faster-ai-wf.md) -- Use MCO AI agents agentic workflow to generate the corrective actions and charges for the required repair documents quickly and efficiently.\n    - [Use generative AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-use-generative-ai-skills.md) -- If you have an agent role, you can summarize the report details with the ServiceNow Otto for MCO application.\n      - [Create recall corrective actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/execute-recall-campaigns.md) -- Create recall corrective actions AI agent extracts the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges.\n      - [Plan and execute recall campaign phases and sub-phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-plan-and-execute-recall-campaign-phases-and-subphases.md) -- Plan and execute recall campaign phases and sub-phases AI agent enables product recall campaigns to generate and manage phase.\n      - [Reporting an issue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-report-an-issue_AI.md) -- Use the MCO portal to submit product non-conformance issues with AI-guided playbook workflows for duplicate detection, completeness assessment, cost tracking, and review. This improves data consistency, traceability, and efficiency.\n      - [Summarize fraudulent claim detection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-summarize-fraudulent-claim-detection.md) -- Automatically detect fraudulent claims by identifying duplicates, similar claim patterns, reused dealer images, mismatched or incomplete supporting documents, usage inconsistencies, and abnormal claim spikes.\n"}}