{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":34444,"path":"manufacturing/mco-components-installed.md","title":"Components installed","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed\n\nSeveral types of components are installed when you install the Manufacturing Commercial Operations application. These components include user roles, tables, plugins, ServiceNow Store applications, and business rules.\n\n**Note:** The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).\n\nDemo data is available for this feature.\n\n## Roles installed\n\nThe supported use case determines the assigned user roles. For each feature, there are both roles with view-only access and roles with various levels of interactive access.\n\n\n
\n\nRole\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nsn\\_mfg\\_cmn.manufacturing\\_operations\\_admin\n\n\n\nAdministers who can access sensitive data by restricting how users acquire roles in the Manufacturing Commercial Operations applications.\n\n\n\n- sn\\_sls\\_prm\\_clm\\_mgt.bulk\\_upload\\_admin\n- sn\\_sales\\_prm\\_mgmt.sales\\_promotion\\_manager\n- sn\\_mfg\\_cmn.input\\_set\\_writer\n- sn\\_labr\\_cmn.labr\\_admin\n- sn\\_repr\\_claim\\_mgmt.claim\\_admin\n- sn\\_sls\\_prm\\_clm\\_mgt.sales\\_promotion\\_claim\n- sn\\_rcl\\_claim\\_mgmt.adminsn\\_prd\\_pm.product\\_catalog\\_admin\n- sn\\_sales\\_prm\\_mgmt.sales\\_promotion\\_admin\n- sn\\_prm.enterprise\\_partner\\_admin\n- sn\\_dealer\\_mgmt.dealer\\_admin\n- sn\\_customerservice\\_manager\n- sn\\_claim\\_cmn.claims\\_agent\n- sn\\_prm.partner\\_ui\n- sn\\_repair\\_claim\\_mgmt.repair\\_pre\\_auth\\_admin\n\n
\n\nsn\\_claim\\_cmn.claims\\_agent\n\n\n\nView, approve, recall, and reject claims.\n\n\n\n- sn\\_sales\\_prm\\_mgmt.sales\\_promotion\\_viewer\n- sn\\_prm.enterprise\\_partner\\_agent\n- sn\\_rcl\\_claim\\_mgmt.campaign.viewer\n- sn\\_customerservice\\_agent\n- sn\\_dealer\\_mgmt.dealer\\_viewer\n- sn\\_repr\\_claim\\_mgmt.navigation\\_menu\n- sn\\_prd\\_pm.product\\_catalog\\_viewer\n- sn\\_repr\\_claim\\_mgmt.claim\\_writer\n- sn\\_sls\\_prm\\_clm\\_mgt.sales\\_promotion\\_claim\\_writer\n- sn\\_mfg\\_cmn.navigation\\_menu\n- sn\\_repr\\_claim\\_mgmt.charge\\_creator\n- financial\\_mgmt\\_user\n- sn\\_repair\\_claim\\_mgmt.repair\\_pre\\_auth\\_viewer\n- sn\\_repr\\_claim\\_mgmt.pre\\_auth\\_navigation\\_menu\n\n
\n\nsn\\_dealer\\_mgmt.dealer\\_service\\_advisor\n\n\n\nCreate, view, update, and cancel repair claim cases.\n\n\n\n- sn\\_repr\\_claim\\_mgmt.claim\\_creator\n- sn\\_rcl\\_claim\\_mgmt.campaign.viewer\n- sn\\_customerservice.customer\\_case\\_manager\n- sn\\_prd\\_pm.external\\_product\\_viewer\n- sn\\_dealer\\_mgmt.dealer\\_viewer\n- sn\\_customerservice.requester\n- sn\\_prm.external\\_partner\\_associate\n- sn\\_repair\\_claim\\_mgmt.repair\\_pre\\_auth\\_admin\n- sn\\_repr\\_claim\\_mgmt.pre\\_auth\\_navigation\\_menu\n\n
\n\nsn\\_dealer\\_mgmt.dealer\\_sales\\_agent\n\n\n\nCreate, view, update, and cancel a sales promotion claim case.\n\n\n\n- sn\\_dealer\\_mgmt.dealer\\_viewer\n- sn\\_prm.external\\_partner\\_associate\n- sn\\_sls\\_prm\\_clm\\_mgt.bulk\\_upload\\_creator\n- sn\\_sales\\_prm\\_mgmt.sales\\_promotion\\_viewer\n- sn\\_sls\\_prm\\_clm\\_mgt.sales\\_promotion\\_claim\\_creator\n- sn\\_customerservice.case\\_contributor\\_creator\n- sn\\_customerservice.requester\n\n
\n\nsn\\_rcl\\_claim\\_mgmt.recall\\_manager\n\n\n\nCreate, read, and update a recall campaign claim.\n\n\n\nsn\\_rcl\\_claim\\_mgmt.campaign.creator\n\n
\n\nsn\\_sales\\_prm\\_mgmt.sales\\_promotion\\_manager\n\n\n\nCreate, read, update, and cancel a sales promotion.\n\n\n\n- sn\\_sales\\_prm\\_mgmt.sales\\_promotion\\_creator\n- sn\\_sls\\_prm\\_clm\\_mgt.sales\\_promotion\\_claim\\_viewer\n- sn\\_customerservice.csm\\_workspace\\_user\n- sn\\_mfg\\_cmn.navigation\\_menu\n\n
\n\nsn\\_dealer\\_mgmt.dealer\\_operations\\_admin\n\n\n\nCreate, read, update, or cancel all claims.\n\n\n\n- sn\\_prm.external\\_partner\\_manager\n- sn\\_sls\\_prm\\_clm\\_mgt.bulk\\_upload\\_admin\n- sn\\_dealer\\_mgmt.dealer\\_sales\\_agent\n- sn\\_dealer\\_mgmt.dealer\\_service\\_advisor\n\n
\n\nsn\\_rcl\\_claim\\_mgmt.recall\\_phase\\_owner\n\n\n\nUpdate, publish, close, and cancel a recall campaign phase or sub-phase.\n\n\n\nsn\\_rcl\\_claim\\_mgmt.campaign\\_phase.writer\n\n
\n\nsn\\_claim\\_cmn.warranty\\_specialist\n\n\n\nView, approve, return, or reject pre-authorization requests.\n\n\n\n- sn\\_customerservice\\_agentsn\\_dealer\\_mgmt.dealer\\_viewer\n- sn\\_repr\\_claim\\_mgmt.navigation\\_menu\n- sn\\_prd\\_pm.product\\_catalog\\_viewer\n- sn\\_mfg\\_cmn.navigation\\_menu\n- financial\\_mgmt\\_user\n- sn\\_repair\\_claim\\_mgmt.repair\\_pre\\_auth\\_writer\n- sn\\_repair\\_claim\\_mgmt.repair\\_pre\\_auth\\_charge\\_creator\n- sn\\_repair\\_claim\\_mgmt.claim\\_viewer\n- sn\\_repr\\_claim\\_mgmt.pre\\_auth\\_navigation\\_menu\n\n
\n\nsn\\_mfg\\_qm.admin\n\n\n\nAccess all Quality Issue Management \\(QIM\\) features, tables, and configuration.\n\n\n\n- sn\\_mfg\\_qm.product\\_quality\\_investigation\\_lead sla\\_admin\n- sn\\_mfg\\_qm.finance\\_approver\n- sn\\_mfg\\_qm.product\\_non\\_conformance\\_case\\_resolver\n\n
\n\nsn\\_mfg\\_qm.triager\n\n\n\nReview new submissions, check completeness, determine priority and severity, assign to resolvers, and update triage information.\n\n\n\n- sn\\_mfg\\_qm.prd\\_qi\\_viewer\n- sn\\_mfg\\_qm.product\\_non\\_conformance\\_submitter\n- sn\\_mfg\\_qm.prd\\_ncc\\_task\\_creator\n\n
\n\nsn\\_mfg\\_qm.resolver\n\n\n\nWork the full PNCC playbook: correction, impacted assets, containment, and closure. Create Quality Investigations.\n\n\n\n- sn\\_mfg\\_qm.prd\\_qi\\_creator\n- sn\\_rm\\_core.cause\\_action\\_creator\n- sn\\_rm\\_core.rca\\_task\\_creator\n- sn\\_customerservice.case\\_contributor\\_viewer\n- sn\\_rm\\_core.issue\\_cause\\_creator\n- sn\\_mfg\\_qm.impacted\\_asset\\_creator\n- sn\\_rm\\_core.copq\\_fin\\_req\\_creator\n- sn\\_align\\_core.apw\\_user sn\\_rm\\_core.rem\\_action\\_creator\n- sn\\_mfg\\_qm.product\\_non\\_conformance\\_case\\_triager\n- sn\\_rm\\_core.copq\\_planned\\_line\\_charge\\_creator\n- sn\\_rm\\_core.copq\\_exp\\_line\\_creator\n- sn\\_rm\\_core.correction\\_action\\_creator\n- sn\\_rm\\_core.containment\\_action\\_creator\n- sn\\_rm\\_core.rem\\_action\\_plan\\_creator personalize\\_choices\n- sn\\_rm\\_core.task\\_cause\\_association\\_creator\n- sn\\_rm\\_core.cause\\_action\\_plan\\_creator\n- sn\\_mfg\\_qm.impacted\\_asset\\_action\\_creator\n\n
\n\nsn\\_mfg\\_qm.investigation\\_member\n\n\n\nCreate, view, update, and cancel a quality investigation and related records. Sign off the investigation and move it to closure.\n\n\n\n- sn\\_rm\\_core.copq\\_exp\\_line\\_creator\n- sn\\_mfg\\_qm.impacted\\_asset\\_creator\n- sn\\_mfg\\_qm.impacted\\_asset\\_action\\_creator\n- sn\\_rm\\_core.corrective\\_action\\_creator\n- sn\\_rm\\_core.correction\\_action\\_viewer\n- sn\\_rm\\_core.rca\\_task\\_creator\n- sn\\_rm\\_core.issue\\_cause\\_creator\n- sn\\_customerservice.csm\\_workspace\\_user\n- sn\\_rm\\_core.preventive\\_action\\_creator knowledge\n- sn\\_mfg\\_qm.prd\\_qi\\_writer sn\\_mfg\\_qm.prd\\_qi\\_task\\_writer\n- sn\\_rm\\_core.rem\\_action\\_creator\n- sn\\_rm\\_core.cause\\_action\\_plan\\_creator\n- sn\\_mfg\\_qm.prd\\_ncc\\_viewer\n- sn\\_mfg\\_qm.prd\\_ncc\\_task\\_viewer\n- sn\\_rm\\_core.copq\\_planned\\_line\\_charge\\_creator\n- sn\\_align\\_core.apw\\_user\n- sn\\_rm\\_core.task\\_cause\\_association\\_creator\n- sn\\_mfg\\_qm.stakeholder\\_viewer\n- sn\\_rm\\_core.rem\\_action\\_plan\\_creator\n- sn\\_rm\\_core.cause\\_action\\_creator\n- sn\\_customerservice.case\\_contributor\\_viewer\n- sn\\_rm\\_core.containment\\_action\\_creator\n- sn\\_rm\\_core.copq\\_fin\\_req\\_creator\n\n
\n\nsn\\_mfg\\_qm.remediation\\_plan\\_approver\n\n\n\nApprove or reject remediation action plans before they are enacted.\n\n\n\n- sn\\_rm\\_core.copq\\_exp\\_line\\_creator\n- sn\\_customerservice.csm\\_workspace\\_user\n- sn\\_mfg\\_qm.prd\\_ncc\\_viewer\n- sn\\_rm\\_core.cause\\_action\\_plan\\_viewer\n- sn\\_mfg\\_qm.stakeholder\\_viewer\n- sn\\_mfg\\_qm.prd\\_qi\\_task\\_viewer\n- sn\\_install\\_base.install\\_base\\_viewer\n- sn\\_rm\\_core.cause\\_action\\_viewer\n- sn\\_rm\\_core.rca\\_task\\_viewer\n- sn\\_rm\\_core.rem\\_action\\_plan\\_viewer\n- sn\\_rm\\_core.copq\\_fin\\_req\\_viewer\n- sn\\_rm\\_core.issue\\_cause\\_viewer\n- sn\\_mfg\\_qm.prd\\_ncc\\_task\\_viewer\n- sn\\_mfg\\_qm.prd\\_qi\\_viewer\n- sn\\_mfg\\_qm.impacted\\_asset\\_action\\_viewer\n- sn\\_rm\\_core.copq\\_planned\\_line\\_charge\\_viewer\n- sn\\_mfg\\_qm.impacted\\_asset\\_viewer\n- sn\\_rm\\_core.task\\_cause\\_association\\_viewer\n\n
\n\nsn\\_mfg\\_qm.finance\\_approver\n\n\n\nApprove Cost of Poor Quality \\(COPQ\\) financial requests and expense lines.\n\n\n\n- sn\\_rm\\_core.containment\\_action\\_viewer\n- sn\\_rm\\_core.preventive\\_action\\_viewer\n- sn\\_mfg\\_qm.impacted\\_asset\\_viewer\n- sn\\_rm\\_core.copq\\_fin\\_req\\_viewer\n- sn\\_rm\\_core.rem\\_action\\_viewer\n- sn\\_rm\\_core.copq\\_planned\\_line\\_charge\\_viewer\n- sn\\_customerservice.csm\\_workspace\\_user\n- sn\\_mfg\\_qm.prd\\_ncc\\_task\\_viewer\n- sn\\_rm\\_core.corrective\\_action\\_viewer\n- sn\\_mfg\\_qm.prd\\_qi\\_task\\_viewer\n- sn\\_rm\\_core.issue\\_cause\\_viewer\n- sn\\_rm\\_core.rem\\_action\\_plan\\_viewer\n- sn\\_rm\\_core.cause\\_action\\_plan\\_viewer\n- sn\\_mfg\\_qm.impacted\\_asset\\_action\\_viewer\n- sn\\_mfg\\_qm.prd\\_qi\\_viewer\n- sn\\_rm\\_core.correction\\_action\\_viewer\n- sn\\_mfg\\_qm.stakeholder\\_viewer\n- sn\\_mfg\\_qm.prd\\_ncc\\_viewer\n- sn\\_install\\_base.install\\_base\\_viewer\n- sn\\_rm\\_core.copq\\_exp\\_line\\_viewer\n- sn\\_rm\\_core.task\\_cause\\_association\\_viewer\n- sn\\_rm\\_core.rca\\_task\\_viewer\n- sn\\_rm\\_core.cause\\_action\\_viewer\n\n
\n\nsn\\_mfg\\_qm.submitter\n\n\n\nCreate, view, update, and cancel a non-conformance case. Create a correction action and add expense lines to it.\n\n\n\n- sn\\_customerservice.case\\_contributor\\_creator\n- sn\\_dealer\\_mgmt.dealer\\_viewer\n- sn\\_customerservice.csm\\_workspace\\_user\n- sn\\_mfg\\_qm.prd\\_ncc\\_creator\n- sn\\_customerservice.service\\_organization\\_contributor\n- sn\\_rm\\_core.correction\\_action\\_creator\n- playbook.agentic\\_workflow\\_user\n- sn\\_customerservice.requester knowledge\n- sn\\_customerservice.customer\\_data\\_viewer\n- sn\\_prm.external\\_partner\\_associate\n- sn\\_mfg\\_ai\\_agents.submitter\\_ai\\_playbooks\n- sn\\_rm\\_core.copq\\_exp\\_line\\_creator\n\n
- **[Components installed with additional plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-components-installed-with-other-product-workflows.md)** \nSeveral types of components are installed when you activate the Customer Service Management and Cash to lead, applications.\n\n**Parent Topic:**[Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/manufacturing-reference.md)\n\n**Related topics** \n\n\n[Exploring Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/manufacturing-explore.md)\n\n"}}