| \n\nMobile application\n\n | \n\nNow Mobile app, Mobile Agent app, Custom app, and Mobile Publishing\n\n | \n\nSet the application to support offline mode.**Note:** Enabling the mobile app as offline is not sufficient, as every screen and function involved must also be configured for offline use.\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nMobile Agent app: Used by employees such as technicians or support agents to view, update, and complete assigned tasks, incidents, or work orders while on the go.\n\n Now Mobile app: Used by employees to submit requests, report issues, and track the status of their tickets or service requests.\n\n |
| \n\nNavigation tab\n\n | \n\nLauncher screen / screen\n\n | \n\nThe launcher screen or screen configured for the tab must be set as available offline.\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nMobile home screen, navigation to different screens.\n\n |
| \n\nUI section\n\n | \n\nRecord UI section, icon UI section, legacy UI icon section, content UI section\n\n | \n\nFor the icon UI section and legacy icon UI section, the screen or function must be set as available offline.\n\n | \n\nn/a\n\n | \n\nRecord UI section displays only cached records.\n\n | \n\nMy tasks, recent records, quick navigation tiles.\n\n |
| \n\nRecord screen\n\n | \n\nRelated list segment, record sections segment, activity stream segment\n\n | \n\nRelated records must be cached.\n\n | \n\nn/a\n\n | \n\nLimited to cached records.\n\n | \n\nChild records, task history.\n\n |
| \n\nScreen\n\n | \n\nList screen, calendar screen\n\n | \n\nScreen must be set as available offline.\n\n | \n\nn/a\n\n | \n\nLimited to 1000 records.\n\n | \n\nScheduled tasks\n\n |
| \n\nMobile cards\n\n | \n\nUI rules\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nn/a\n\n |
| \n\nExecution\n\n | \n\nFunction instance\n\n | \n\nn/a\n\n | \n\nBy default, all button instance locations are available offline; a specific location can be inactive.\n\n | \n\nn/a\n\n | \n\nThe location of the button within the screen, for example the footer area, top menu, or a specific field.\n\n |
| \n\nExecution of operations on records while offline\n\n | \n\nAction items such as write-back actions and write-back action steps\n\n | \n\nn/a\n\n | \n\n- An offline step must be configured to support offline local database modifications that affect button conditions, displayed list records, or similar logic.\n- If an offline step is configured, an online step must also be configured to apply local database changes to the instance once the device returns online.\n\n | \n\n- Scripted write-back action step is not supported.\n- The offline step supports declarative configuration only and can modify only the record currently used as context by the write-back action.\n\n | \n\nWhen a user performs an action offline, changes are marked for later sync with the instance. To confirm these changes are immediately reflected in app workflows such as list filtering and conditional button visibility, the admin must define logic for handling insert, update, or delete operations, keeping the local database consistent with the expected flow.\n\n |
| \n\nInput form\n\n | \n\nData source\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nEnables the download of input form data for elements such as descriptive fields, input values, and values of input actions such as comments and attachments.\n\n |
| \n\nInput form\n\n | \n\nInput actions\n\n | \n\nScripted write-back action required.\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nAdd attachments, add a comment, navigate to another screen in the context of the input.\n\n |
| \n\nInput form\n\n | \n\nDescriptive element\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nUsed to provide instructions to the user on how to respond to a question when completing questionnaires.\n\n |
| \n\nInput form\n\n | \n\nString input, number input, Boolean input, date/datetime input, barcode input\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nn/a\n\n |
| \n\nInput form\n\n | \n\nAttachment input\n\n | \n\nScripted write-back action required.\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nn/a\n\n |
| \n\nInput form\n\n | \n\nAuto-fill inputs and input actions\n\n | \n\nDependent data cached.\n\n | \n\nn/a\n\n | \n\nMay fail if reference data is missing.\n\n | \n\nForms pre-populated with data downloaded from the instance.\n\n |
| \n\nInput form\n\n | \n\nSave progress\n\n | \n\nLocal save write-back action step is required.\n\n | \n\nn/a\n\n | \n\nn/a\n\n | \n\nn/a\n\n |
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