{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":36013,"path":"now-intelligence/process-mining/evaluation-pm-csm.md","title":"Process Mining evaluation project for Customer Service Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Process Mining evaluation project for Customer Service Management\n\nProcess Mining evaluation project for Customer Service Management \\(CSM\\) enables you to familiarize with improving your process with Process Mining capability.\n\nCSM customers can evaluate Process Mining with their CSM business process in their production instance.\n\n**Note:** With this new project type, you can evaluate Process Mining in your production instance with limited records using the CSM KPIs. However, you’ll be able to evaluate and try Process Mining on your own project using the sample mining feature in your sub-production instances without any other functionality restrictions. These are the two alternative and complementary ways to evaluate the Process Mining functionality without a full license.\n\nThis evaluation version works on the data that you have stored in your production instance tables. Note the following about Process Mining evaluation project for CSM:\n\n-   Allows you to access a CSM preconfigured Process Mining project configuration limited to up to 3600 records that were resolved in the last seven days. If there are more than 3600 records resolved in the last seven days, the evaluation is restricted to the first 3600 records.\n-   The default activity definitions are: State and Assignment group \\(so you can analyze State and Assignment group\\).\n-   Includes multiple automated improvement opportunities such as ping-pong, rework, and others.\n-   Includes a rule-based finding that flags cases that take longer to route than to resolve.\n-   Includes introduction videos, FAQs, Academy sessions, and use cases.\n-   Auto-retire is set to false.\n\nThe promin.pa\\_integration\\_required\\_roles is already available that would enable you to run the project. For more information, see [Process Mining properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/components-installed.md).\n\nFor more information, see [Run the Process Mining evaluation project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/run-evaluation-project.md).\n\n**Parent Topic:**[Evaluation projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/evaluate-pm.md)\n\n**Related topics**  \n\n\n[Create a dashboard with the in-line editor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/create-db-in-ac.md)\n\n[Analytics Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/performance-analytics/c_UsePerformanceAnalyticsScorecards.md)\n\n"}}