{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":37143,"path":"order-management/components-installed-lead-management.md","title":"Components installed with Lead Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with Lead Management\n\nSeveral types of components are installed with activation of the Lead Management plugin, including tables and user roles.\n\n## Roles installed\n\n<table id=\"table_rt5_bzl_nhc\"><thead><tr><th>\n\nRole title \\[name\\]\n\n</th><th>\n\nDescription\n\n</th><th>\n\nContains roles\n\n</th></tr></thead><tbody><tr><td>\n\nLead writer \\[sn\\_lead\\_mgmt\\_core.lead\\_writer\\]\n\n</td><td>\n\nA granular role created to give write access to Lead and Lead Line Item.\n\n</td><td>\n\nsn\\_lead\\_mgmt\\_core.lead\\_viewer\n\n</td></tr><tr><td>\n\nLead integrator \\[sn\\_lead\\_mgmt\\_core.lead\\_integrator\\]\n\n</td><td>\n\nLead integrator have access to call the REST APIs of lead.\n\n</td><td>\n\n-   sn\\_crm\\_touchpoint.touchpoint\\_writer\n-   sn\\_lead\\_mgmt\\_core.lead\\_writer\n-   sn\\_meeting\\_mgmt.meeting\\_creator\n\n</td></tr><tr><td>\n\nLead responsibility write granular \\[sn\\_lead\\_mgmt\\_core.lead\\_responsibility\\_write\\_granular\\]\n\n</td><td>\n\nProvides granular access to lead and related entities through the responsibility framework.\n\n</td><td>\n\nsn\\_lead\\_mgmt\\_core.lead\\_responsibility\\_read\\_granular\n\n</td></tr><tr><td>\n\nLead responsibility read granular \\[sn\\_lead\\_mgmt\\_core.lead\\_responsibility\\_read\\_granular\\]\n\n</td><td>\n\nProvides granular read-only access to lead and its related entities through the responsibility framework.\n\n</td><td>\n\nNone\n\n</td></tr><tr><td>\n\nLead agent \\[sn\\_lead\\_mgmt\\_core.lead\\_agent\\]\n\n</td><td>\n\nLead agent can perform CRUD operations on Lead and related tables.\n\n</td><td>\n\n-   sn\\_customerservice.csm\\_workspace\\_user\n-   sn\\_lead\\_mgmt\\_core.lead\\_writer\n-   sn\\_meeting\\_mgmt.meeting\\_creator\n-   sn\\_crm\\_touchpoint.touchpoint\\_writer\n\n</td></tr><tr><td>\n\nLead admin \\[sn\\_lead\\_mgmt\\_core.lead\\_admin\\]\n\n</td><td>\n\nAn admin role created to give create, update, read, and delete access on lead tables.\n\n</td><td>\n\n-   sn\\_crm\\_touchpoint.admin\n-   sn\\_lead\\_mgmt\\_core.lead\\_agent\n-   sn\\_lead\\_mgmt\\_core.lead\\_integrator\n\n</td></tr><tr><td>\n\nLead viewer \\[sn\\_lead\\_mgmt\\_core.lead\\_viewer\\]\n\n</td><td>\n\nA granular role created to give read access to Lead and Lead Line Item.\n\n</td><td>\n\n-   sn\\_csm\\_ctxrul\\_mgt.context\\_variable\\_viewer\n-   sn\\_prd\\_pm.product\\_catalog\\_viewer\n-   canvas\\_user\n-   sn\\_csm\\_ctxrul\\_mgt.rule\\_matrix\\_viewer\n\n</td></tr></tbody>\n</table>## Tables installed\n\n<table id=\"table_hqn_hjk_phc\"><thead><tr><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nLead Needs\n\n sn\\_lead\\_mgmt\\_lead\\_needs\n\n</td><td>\n\nSpecific requirements or expectations of a customer.\n\n</td></tr><tr><td>\n\nLead Line Item\n\n sn\\_lead\\_mgmt\\_core\\_lead\\_line\\_item\n\n</td><td>\n\nIndividual product entry within a lead.\n\n</td></tr><tr><td>\n\nLead Task\n\n sn\\_lead\\_mgmt\\_core\\_lead\\_task\n\n</td><td>\n\nA specific action or activity assigned to manage or progress a lead, such as follow-up calls, sending proposals, or scheduling meetings.\n\n</td></tr><tr><td>\n\nLead\n\n sn\\_lead\\_mgmt\\_core\\_lead\n\n</td><td>\n\nProspective customers who have expressed their interest through various channels, such as website forms, social media, or events.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Lead Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/lead-management-reference.md)\n\n"}}