{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":37572,"path":"order-management/jeopardy-management-setup-overview.md","title":"Setting up jeopardy management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Setting up jeopardy management\n\nLearn about how to set up and configure Jeopardy Management for Order Management.\n\nDuring design time, fulfillment managers must complete the following Jeopardy Management configuration and setup steps:\n\n-   Define Fulfillment Subflows: Creates an Orchestration plan for each specification. Fulfillment managers can use demo data flow actions to ensure that order task relationships are created.\n-   Define Service Level Agreements \\(SLA\\) Definitions: SLA definitions track how much time each order task takes to complete.\n-   Build Decision Tables: Build decision tables that contain information including order task duration, jeopardy level assignment, and jeopardy enablement.\n\n## Define Fulfillment Subflows\n\nTo use Jeopardy Management, fulfillment managers must either reconfigure existing fulfillment subflows or create subflows for each specification.\n\n-   Order tasks are created up front: Subflows that are configured for jeopardy management create order tasks up front and in a Draft state.\n-   Use Create Order Planned Task flow action: In Decision Builder, use the Create New Order tasks.\n-   Create task relationships: After all the order tasks are created, fulfillment managers create order task relationships.\n-   Define fulfillment progress: After all order tasks and task relationships are created, define the fulfillment progress.\n\n## Create SLA Definitions\n\nSLA definitions and SLA Processing flows are linked to tasks in a fulfillment plan and track and report on the time jeopardy-enabled tasks take to complete. See [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-sla-definitions.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-sla-definitions.md) for more information.\n\n-   SLA Definitions: Set start condition, pause condition, cancel condition, and reset conditions according to use case.\n-   SLA Durations: Durations are specified so that tracking can be achieved when task SLA is created.\n-   SLA Processing flow should be defined: Customer can use demo data flows, which trigger jeopardy level calculation for order tasks at 50%, 75%, 100% task SLA progression.\n\n## Link Jeopardy Management to Product and Service Specifications using Decision Builder\n\nDecision tables are used to link and configure Jeopardy Management to product and service specifications in Order Management.\n\n-   Order Line Item Jeopardy Level Calculation: Returns Jeopardy Level for order line item based on delayed percentage of tasks.\n-   Order Task Jeopardy Level Calculation: Sets a task's jeopardy level based on percentage task completion.\n-   Order Task Duration Assignment Policy: Defines the order duration and task SLA definition.\n-   Order Jeopardy Enablement Policy: Defines if a specification has jeopardy enabled.\n\n**Related topics**  \n\n\n[Jeopardy Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/jeopardy-management.md)\n\n[Monitoring order jeopardy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/monitoring-jeopardy-management.md)\n\n"}}