{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":37697,"path":"order-management/order-mgt-configuring.md","title":"Configuring Order Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configuring Order Management\n\nLearn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.\n\n-   **[Install Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-install-providers.md)**  \nYou can install the Order Management application \\(sn\\_ind\\_tmt\\_orm\\) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.\n-   **[Configure order enrichment flows using Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-order-enrichment.md)**  \nAssociate enrichment subflows with the product or service specifications by using the Order Enrichment Flow Policy in Decision Tables.\n-   **[Configure the customer order task policy using Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-order-task-policy.md)**  \nDefine conditions for automatic generation of order header tasks and top order line item tasks by adding rows to the Customer Order Task Policy in Decision Tables.\n-   **[Configure product order fulfillment policy using Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-product-order-fulfillment-policy.md)**  \nAssociate fulfillment subflows with the product specifications by using the Product Order Fulfillment Policy in Decision Tables for move order.\n-   **[Configure service order fulfillment policy using Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-service-order-fulfillment-policy.md)**  \nAssociate fulfillment subflows with the service specifications by using the Service Order Fulfillment Policy in Decision Tables for move order.\n-   **[Configure resource order fulfillment policy using Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-resource-order-fulfillment-policy.md)**  \nAssociate fulfillment subflows with the resource specifications by using the Resource Order Fulfillment Policy in Decision Tables for move order.\n-   **[Configure order fulfillment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-order-fulfillment.md)**  \nOrder fulfillment is the process for fulfilling customer orders by using Workflow Studio.\n-   **[Configuring Fallout Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-fallout-management.md)**  \nAs a provider, you can use Fallout Management to identify, investigate, and resolve order processing issues so that orders can continue processing through to completion.\n-   **[Configuring compatibility rules for horizontal relationships](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-compatibility-management.md)**  \nAs a provider, you can use compatibility rules to establish horizontal relationships between the specifications of multiple products, services, or resources.\n-   **[Asynchronous order processing for large customer and consumer orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/asynchronous-order-processing.md)**  \nAsynchronous order processing handles high-volume enterprise and consumer orders without waiting for immediate processing, improving system performance for communications service providers \\(CSP\\) using Order Management.\n-   **[Customize an order summarization skill in ServiceNow Otto for Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/customize-order-summarization-skill-now-assist-order-management.md)**  \nConfigure the ServiceNow Otto for Order Management application so that your order agent and fulfillment agent can use the generative AI skills in the CSM/FSM Configurable Workspace and Business Portal.\n\n**Parent Topic:**[Configuring Sales Customer Relationship Management applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-configuring.md)\n\n**Related topics**  \n\n\n[Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-order-management.md)\n\n"}}