{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":38124,"path":"platform-administration/admin-center/ac-ab6.md","title":"Operationalize workforce effectiveness and processes blueprint","bundle":null,"doc_type":null,"release":"australia","body":"\n# Operationalize workforce effectiveness and processes blueprint\n\nSelect this adoption blueprint to increase the effectiveness and efficiency of your workforce processes.\n\n**Note:** The applications recommended within a blueprint may include, but aren’t limited to, the following applications. Factors like entitlements and other instance dependencies can cause the number of recommended applications to vary.\n\n\n
\n\nTrack\n\n\n\nRecommended applications\n\n\n\nDescription\n\n\n\nRoles installed\n\n\n\nAdditional resources\n\n
\n\nEnhance the experience\n\n\n\n[Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-application-landing-page.md)\n\n\n\nUse Advanced Work Assignment to automatically assign work items to your qualified agents, based on their availability, capacity, and optionally, skills.\n\n\n\n[Roles installed with Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-roles.md)\n\n\n\n[Advanced Work Assignment \\(AWA\\) overview \\(video\\)](https://www.youtube.com/watch?v=tIskSHya9PU&t=1s)\n\n
\n\nEnhance the experience\n\n\n\n[Agent Forecast](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/define-number-of-agents-configurable-wfo-itsm.md)\n\n\n\nSet the minimum or maximum number of agents required per hour so that you always have the desired staffing coverage.\n\n\n\nsn\\_agent\\_forecast\\_admin\n\n\n\n[Agent Forecast overview \\(video\\)](https://www.youtube.com/watch?v=wO2M3g0bNXE&t=12s)\n\n
\n\nOptimize the functionality\n\n\n\n\n\n\n\nUse Coaching to monitor the performance of your team and coach your employees to improve their skill set.\n\n\n\nRoles installed with Coaching\n\n\n\nCoaching support\n\n
\n\nBuild a foundation\n\n\n\n[Continual Improvement Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cim-landing-page.md)\n\n\n\nUse Continual Improvement Management to request improvement opportunities, and implement phases and tasks to meet performance goals, track progress, and measure success.\n\n\n\n[Roles installed with Continual Improvement Management \\(CIM\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cim-roles.md)\n\n\n\n[Continual Improvement Management \\(CIM\\) support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cim-domain-separation.md)\n\n
\n\nAdd advanced features\n\n\n\nProcess Mining content pack\n\n\n\nUse ITSM Process Mining to quickly analyze and optimize your business processes.\n\n\n\nsm\\_cim\\_requestor or admin\n\n\n\n- [Process Mining success story](https://www.servicenow.com/blogs/2023/why-process-mining-is-game-changer.html)\n- [ITSM Process Mining Content Pack overview \\(video\\)](https://www.youtube.com/watch?v=zPsZyuxL0sU&t=2s)\n\n
\n\nBuild a foundation\n\n\n\n[Skill Determination](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/add-skills-automatic-itsm-manager-workspace-configurable-workspace.md)\n\n\n\nDefine conditions for incidents or interactions and add skills required for those conditions using skill determination rules.\n\n\n\nskill\\_admin or admin\n\n\n\n[Skill Determination overview \\(video\\)](https://www.youtube.com/watch?v=8b1SoYVlQa8&t=9s)\n\n
\n\nEnhance the experience\n\n\n\n[Skills Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/skills-management.md)\n\n\n\nUse Skills Management to associate skills with individual users or groups and assign them to tasks or projects. You can also assess the skills needed for your organization, identify gaps, and implement effective plans for hiring or training of your teams.\n\n\n\n[Roles installed with Skills Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/skills-management.md)\n\n\n\n[Skills Management \\(ServiceNow Community\\)](https://www.servicenow.com/community/itsm-blog/servicenow-skills-management-a-better-way-to-manage-your/ba-p/2294739)\n\n
\n\nAdd advanced features\n\n\n\n[Getting started with Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/getting-started-workforce-optimization-itsm.md)\n\n\n\nUse Workforce Optimization for ITSM to manage and maintain the productivity of your workforce from a single location.\n\n\n\n[Roles installed with Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/configurable-itsm-manager-workspace-reference.md)\n\n\n\n[Workforce Optimization for ITSM overview \\(video\\)](https://www.youtube.com/watch?v=MD_JsQSwI5k&t=1s)\n\n
**Parent Topic:**[Select your adoption blueprint](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/admin-center/ac-select-business-objective.md)\n\n"}}