{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":39193,"path":"platform-administration/r_BaselineEmailNotifications.md","title":"Baseline email notifications","bundle":null,"doc_type":null,"release":"australia","body":"\n# Baseline email notifications\n\nThe baseline system provides several email notifications.\n\nSome events listed in this table do not appear in a business rule and are fired by other conditions in the platform. Some events are hardcoded and are not user configurable.\n\n**Note:** The below table list is not an exhaustive list. Products can create their own notifications.\n\n\n
\n\nEmail notification\n\n\n\nDescription\n\n\n\nTriggering event\n\n\n\nBusiness Rule Controlling Event\n\n
\n\nAppointment Invite\n\n\n\nType: Meeting Invitation\n\n Adds a meeting invitation to the recipient’s calendar by sending an iCalendar formatted email\n\n\n\nitil\\_appointment.inserted\n\n\n\nGlobal business rule\n\n
\n\nAppointment Update\n\n\n\nType: Meeting Invitation\n\n Updates an existing meeting in the recipient’s calendar by sending an iCalendar formatted email\n\n\n\nitil\\_appointment.updated\n\n\n\nGlobal business rule\n\n
\n\nApproval Rejected\n\n\n\nType: EMAIL\n\n A task-based approval has been rejected – includes the approver’s name.\n\n\n\napproval.rejected\n\n\n\napprover events\n\n
\n\nApproval Rejected by Other\n\n\n\nType: EMAIL\n\n A task-based approval has been rejected – includes the approver’s name.\n\n\n\napproval.rejected.by.other\n\n\n\napproval events\n\n
\n\nApproval Request\n\n\n\nType: EMAIL\n\n Sends an email for the recipient to reply with an approval decision. In the approval email, the recipient selects a link that builds the appropriate reply email. These emails come only from task-based approvals.\n\n\n\napproval.inserted\n\n\n\napprover changes\n\n
\n\nCatalog Approval Rejected\n\n\n\nType: EMAIL\n\n A catalog request has been rejected – includes the approver’s name.\n\n\n\nrequest.approval.rejected\n\n\n\napproval events\n\n
\n\nCatalog Approval Request\n\n\n\nType: EMAIL\n\n A catalog request for which you were an approver has been cancelled.\n\n\n\nrequest.approval.cancelled\n\n\n\napprover changes\n\n
\n\nCatalog Approval Request\n\n\n\nType: EMAIL\n\n A catalog request for which you are an approver has been made.\n\n\n\nrequest.approval.inserted\n\n\n\napproval events\n\n
\n\nCertificate Expired\n\n\n\nType: EMAIL\n\n Notification that the X.509 certificate has expired.\n\n\n\ncertificate.expired\n\n\n\ncertificate events\n\n
\n\nCertificate Expiring\n\n\n\nType: EMAIL\n\n Notification that the X.509 certificate is expiring in N days.\n\n\n\ncertificate.expiring\n\n\n\ncertificate events\n\n
\n\nChange approved\n\n\n\nType: EMAIL\n\n A change request has been approved.\n\n\n\nchange.approved\n\n\n\nChange events and task events\n\n
\n\nChange assigned to me\n\n\n\nType: EMAIL\n\n A change request has been assigned to you.\n\n\n\nchange.assigned\n\n\n\nChange events\n\n
\n\nChange assigned to my group\n\n\n\nType: EMAIL\n\n A change request has been assigned to your group.\n\n\n\nchange.assigned.to.group\n\n\n\nChange events\n\n
\n\nChange commented \\(to assignee\\)\n\n\n\nType: EMAIL\n\n A comment has been added to a change request. The person assigned to the change request receives an email notification.\n\n\n\nchange.commented\n\n\n\nChange events\n\n
\n\nChange commented \\(unassigned\\)\n\n\n\nType: EMAIL\n\n A comment has been added to a change request. The assignment group assigned to the change request receives an email notification.\n\n\n\nchange.commented\n\n\n\nChange events\n\n
\n\nChange Notification\n\n\n\nType: EMAIL\n\n Notification of a change in the fields label in a form.\n\n\n\nlabel.notify\n\n\n\n \n\n
\n\nChange rejected\n\n\n\nType: EMAIL\n\n A change request has been rejected.\n\n\n\nchange.rejected\n\n\n\nChange events and task events\n\n
\n\nChange Task worknoted \\(unassigned\\)\n\n\n\nType: EMAIL\n\n A work note has been added to a change task. The assignment group assigned to the change task receives an email notification.\n\n\n\nchange\\_task.worknoted\n\n\n\nChange task events\n\n
\n\nChange Task worknoted \\(to assignee\\)\n\n\n\nType: EMAIL\n\n A work note has been added to a change task. The person assigned to the change task receives an email notification.\n\n\n\nchange\\_task.worknoted\n\n\n\nChange task events\n\n
\n\nChange Task assigned to my group\n\n\n\nType: EMAIL\n\n A change task has been assigned to your group.\n\n\n\nchange\\_task.assigned.to.group\n\n\n\nChange task events\n\n
\n\nChange Task assigned to me\n\n\n\nType: EMAIL\n\n A change task has been assigned to you.\n\n\n\nchange\\_task.assigned\n\n\n\nChange task events\n\n
\n\nChange worknoted \\(to assignee\\)\n\n\n\nType: EMAIL\n\n A work note has been added to a change request. The person assigned to the change request receives an email notification.\n\n\n\nchange.worknoted\n\n\n\nChange events\n\n
\n\nChange worknoted \\(unassigned\\)\n\n\n\nType: EMAIL\n\n A work note has been added to a change request. The assignment group assigned to the change request receives an email notification.\n\n\n\nchange.worknoted\n\n\n\nChange events\n\n
\n\nEmail assigned to\n\n\n\nType: EMAIL\n\n An incident has been assigned to you \\(the recipient of the email\\).\n\n\n\nincident.assigned\n\n\n\nincident.events\n\n
\n\nEmail assigned to \\(sc\\_task\\)\n\n\n\nType: EMAIL\n\n A task has been assigned to you \\(the recipient of the email\\).\n\n **Note:** This email notification was used for the legacy Delivery Plan system of email notifications. In order to use this email notification with a workflow, the **work\\_start** field needs to be set by the workflow using a Set Value activity.\n\n\n\nsc\\_task.assigned.to.user\n\n\n\nsc\\_task\\_events\n\n
\n\nEmail assigned To Group\n\n\n\nType: EMAIL\n\n An incident has been assigned to an assignment group of which you are a member \\(the recipient of the email\\).\n\n\n\nincident.assigned.to.group\n\n\n\nincident events\n\n
\n\nEmail assigned to group \\(sc\\_task\\)\n\n\n\nType: EMAIL\n\n A Service Catalog task has been assigned to an assignment group of which you are a member \\(the recipient of the email\\).\n\n\n\nsc\\_task.assigned.to.group\n\n\n\nsc\\_task\\_events\n\n
\n\nIncident Closed\n\n\n\nType: EMAIL\n\n An incident opened by you \\(the recipient of the email\\), has been closed.\n\n\n\nincident.updated\n\n\n\nincident events\n\n
\n\nIncident Commented\n\n\n\nType: EMAIL\n\n An incident opened by you \\(the recipient of the email\\) has had comments added. This notification uses a template for an employee self-service \\(ESS\\) user.\n\n\n\nincident.commented\n\n\n\nincident events\n\n
\n\nIncident Commented\n\n\n\nType: EMAIL\n\n An incident assigned to you \\(the recipient of the email\\) has had comments added. This notification uses a template for an ITIL user.\n\n\n\nincident.commented\n\n\n\nincident events\n\n
\n\nIncident Opened\n\n\n\nType: EMAIL\n\n An incident has been opened for you \\(the recipient of the email\\) by someone else. This notification uses a template for an employee self-service \\(ESS\\) user.\n\n\n\nincident.inserted\n\n\n\nincident events\n\n
\n\nIncident Opened & Unassigned\n\n\n\nType: EMAIL\n\n An incident has been opened and is unassigned. This notification uses a template for an ITIL user.\n\n\n\nincident.inserted\n\n\n\nincident events\n\n
\n\nIncident Resolved\n\n\n\nType: EMAIL\n\n An incident opened by you has been resolved, and feedback is required to determine if the incident should be closed.\n\n\n\nincident.updated\n\n\n\nincident events\n\n
\n\nKnowledge Closed Created\n\n\n\nType: EMAIL\n\n A contributor’s submission to the Knowledge Base was accepted and an article was created.\n\n\n\nkb.submission.closed\\_created\n\n\n\nKB event\n\n
\n\nKnowledge Closed Duplicate\n\n\n\nType: EMAIL\n\n A contributor’s submission to the Knowledge Base was determined to be a duplicate, and no article was created.\n\n\n\nkb.submission.closed\\_duplicate\n\n\n\nKB event\n\n
\n\nKnowledge Closed Invalid\n\n\n\nType: EMAIL\n\n A contributor’s submission to the Knowledge Base was determined to be invalid \\(unusable\\).\n\n\n\nkb.submission.closed\\_invalid\n\n\n\nKB event\n\n
\n\nNotify Change Calendar\n\n\n\nType: Meeting Invitation\n\n Notifies the recipients of the schedule for a change request and exports the schedule to the Microsoft Outlook calendar. The email is in the format of iCalendar formatted email.\n\n\n\nchange.calendar.notify\n\n\n\nchange events\n\n
\n\nNotify Change Calendar Remove\n\n\n\nType: Meeting Invitation\n\n Notifies the recipients that a scheduled change has been closed or assigned to someone else and removes the entry from the Microsoft Outlook calendar. The email is in the format of iCalendar formatted email.\n\n\n\nchange.calendar.notify.remove\n\n\n\nchange events\n\n
\n\nProblem Task assigned to me\n\n\n\nType: EMAIL\n\n A problem task has been assigned to you.\n\n\n\nproblem\\_task.assigned\n\n\n\nProblem task events\n\n
\n\nProblem Task assigned to my group\n\n\n\nType: EMAIL\n\n A problem task has been assigned to your group.\n\n\n\nproblem\\_task.assigned.to.group\n\n\n\nProblem task events\n\n
\n\nProblem Task worknoted \\(to assignee\\)\n\n\n\nType: EMAIL\n\n A work note has been added to a problem task. The person assigned to the problem task receives an email notification.\n\n\n\nproblem\\_task.worknoted\n\n\n\nProblem task events\n\n
\n\nProblem Task worknoted \\(unassigned\\)\n\n\n\nType: EMAIL\n\n A work note has been added to a problem task. The assignment group assigned to the problem task receives an email notification.\n\n\n\nproblem\\_task.worknoted\n\n\n\nProblem task events\n\n
\n\nProblem worknoted \\(to assignee\\)\n\n\n\nType: EMAIL\n\n A work note has been added to a problem. The person assigned to the problem receives an email notification.\n\n\n\nproblem.worknoted\n\n\n\nProblem events\n\n
\n\nProblem worknoted \\(unassigned\\)\n\n\n\nType: EMAIL\n\n A work note has been added to a problem. The assignment group assigned to the problem receives an email notification.\n\n\n\nproblem.worknoted\n\n\n\nProblem events\n\n
\n\nReminder Insert\n\n\n\nType: Meeting Invitation\n\n Creates a calendar reminder regarding an open task. The email is in the format of iCalendar formatted email.\n\n\n\nreminder.notify\n\n\n\n \n\n
\n\nReminder Insert\n\n\n\nType: Meeting Invitation\n\n A task has been closed or deleted. This notification removes the task reminder from Outlook. The email is in the format of iCalendar formatted email.\n\n\n\nreminder.notify.delete\n\n\n\n \n\n
\n\nReminder Insert Email\n\n\n\nType: EMAIL\n\n Sends the recipient a reminder email about a specific task.\n\n\n\nreminder.notify.email\n\n\n\n \n\n
\n\nRequest Approved\n\n\n\nType: EMAIL\n\n A Service Catalog request, opened by the recipient, has been approved.\n\n\n\nsc\\_request.approved\n\n\n\nsc\\_request events\n\n
\n\nRequest Assigned\n\n\n\nType: EMAIL\n\n A Service Catalog request has been assigned to the recipient.\n\n\n\nsc\\_request.assigned\n\n\n\nsc\\_request events\n\n
\n\nRequest Completed\n\n\n\nType: EMAIL\n\n A Service Catalog request, opened by the recipient, has been completed.\n\n\n\nsc\\_request.updated\n\n\n\nsc\\_request events\n\n
\n\nRequest Item Assigned\n\n\n\nType: EMAIL\n\n An item requested from the Service Catalog has been assigned to you.\n\n\n\nsc\\_req\\_item.assigned\n\n\n\nsc\\_request events\n\n
\n\nRequest Item Delivery\n\n\n\nType: EMAIL\n\n An item requested from the Service Catalog by the recipient is being delivered.\n\n\n\nsc\\_req\\_item.delivery\n\n\n\nsc\\_request events\n\n
\n\nRequest Opened on Behalf\n\n\n\nType: EMAIL\n\n A Service Catalog request has been opened on behalf of the recipient.\n\n\n\nsc\\_request.requested\\_for\n\n\n\nsc\\_request events\n\n
\n\nReset Password\n\n\n\nType: EMAIL\n\n The recipient’s password has been reset as requested.\n\n\n\nreset.password\n\n\n\n \n\n
\n\nScheduled Import Completed\n\n\n\nType: EMAIL\n\n A scheduled import set has completed.\n\n\n\nscheduled\\_import\\_set.completed\n\n\n\n \n\n
\n\nSystem Upgraded\n\n\n\nType: EMAIL\n\n The recipient’s system has been upgraded.\n\n\n\nsystem.upgraded\n\n\n\n \n\n
\n\nTask approved\n\n\n\nType: EMAIL\n\n An ITIL task has been approved.\n\n\n\ntask.approved\n\n\n\nChange events and task events\n\n
\n\nText Index Completed\n\n\n\nType: EMAIL\n\n A scheduled system index has completed.\n\n\n\ntext\\_index.complete\n\n\n\n \n\n
\n\nUnscheduled Change\n\n\n\nType: EMAIL\n\n A named configuration item has changed, and no active change request exists.\n\n\n\ncmdb.unscheduled.change\n\n\n\n \n\n
**Note:**\n\n**Parent Topic:**[Create an email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/t_CreateANotification.md)\n\n"}}