{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":40027,"path":"platform-administration/time-configuration/r_ClientTransactionTimings.md","title":"Client transaction timings","bundle":null,"doc_type":null,"release":"australia","body":"\n# Client transaction timings\n\nThe Client Transaction Timings plugin enhances the system logs by providing additional information about the durations of transactions taking place between the client and the server.\n\nYou can track down performance issues to their source by viewing where the time is being consumed, and how time was spent during a transaction.\n\nThis plugin requires the [Response Time Indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ResponseTimeIndicator.md) [Response Time Indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ResponseTimeIndicator.md) to be enabled, and collects information from the following browsers:\n\n-   Firefox\n-   Internet Explorer\n-   Chrome\n\n## Client Transactions Information\n\nInstalling the plugin adds the Client Transactions module to the System Logs application. It provides a list of every logged transaction between client and server within the last day:\n\n<table id=\"table_h2d_ljs_44\"><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nCreated\n\n</td><td>\n\nMoment the transaction was recorded.\n\n</td></tr><tr><td>\n\nResponse Time\n\n</td><td>\n\nNumber of ms spent by the server in fulfilling the transaction.\n\n</td></tr><tr><td>\n\nBusiness Rule Time\n\n</td><td>\n\nNumber of ms spent by business rules triggered by the transaction.\n\n</td></tr><tr><td>\n\nSQL Time\n\n</td><td>\n\nNumber of ms spent by the SQL database.\n\n</td></tr><tr><td>\n\nClient Response Time\n\n</td><td>\n\n\\(Load\\_completion\\_time\\) - \\(start\\_time\\). It is inclusive of server time.\n\n</td></tr><tr><td>\n\nClient Network Time\n\n</td><td>\n\nNumber of ms spent by the network the client is connecting through.\n\n</td></tr><tr><td>\n\nBrowser Time\n\n</td><td>\n\nNumber of ms spent by the browser during the transaction.\n\n</td></tr><tr><td>\n\nClient Script Time\n\n</td><td>\n\nThe number of ms spent executing client scripts.\n\n</td></tr><tr><td>\n\nUI Policy Time\n\n</td><td>\n\nNumber of ms spent executing ui policy.\n\n</td></tr><tr><td>\n\nType\n\n</td><td>\n\nType of transaction:-   Form\n-   List\n-   Other\n\n</td></tr><tr><td>\n\nTable\n\n</td><td>\n\nName of table that appeared. For example, incident, change\\_request.\n\n</td></tr><tr><td>\n\nView\n\n</td><td>\n\nView for this form/list.\n\n</td></tr></tbody>\n</table>## Client Detailed Information\n\nA more detailed breakdown of the client timings for all Form rendering \\(but not list rendering\\) is also tracked. To see details, drill into a particular client transaction record and observe the related list at the base of the screen.\n\n|Field|Description|\n|-----|-----------|\n|Order|Order during the load in which this operation occurred.|\n|Type|Type of operation.|\n|Name|Descriptive name of this particular operation|\n|Duration|Number of ms this operation took to complete.|\n\n-   **[Components installed with Client Transaction Timings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/time-configuration/c_InstalledComponents.md)**  \nThe Client Transaction Timings plugin installs several components.\n-   **[Timing values](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/time-configuration/r_TimingValues.md)**  \nTiming values are broken down into several sections.\n\n**Parent Topic:**[Time configuration references](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/time-configuration/reference-time-configuration.md)\n\n"}}