{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":40233,"path":"platform-administration/user-administration/roles-summary.md","title":"All ServiceNow roles","bundle":null,"doc_type":null,"release":"australia","body":"\n# All ServiceNow roles\n\nUse this filterable table to review a complete list of roles used in ServiceNow instances. The table includes important details for all base system roles as well as any roles added by installed plugins.\n\n\n
\n\nProduct\n\n\n\nRoles\n\n
\n\n[AWA](https://www.servicenow.com/docs/access?context=roles_awa&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nAWA administrator \\[awa\\_admin\\]\n\nAWA agent \\[awa\\_agent\\]\n\nAWA integration user \\[awa\\_integration\\_user\\]\n\nAWA manager \\[awa\\_manager\\]\n\n
\n\n[Customer Service Management](https://www.servicenow.com/docs/access?context=roles_customerservicemanagement&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nService management agent \\[sn\\_esm\\_agent\\]\n\nService management partner \\[sn\\_esm\\_partner\\]\n\nService management user admin \\[sn\\_esm\\_user\\_admin\\]\n\nService management admin \\[sn\\_esm\\_admin\\]\n\nService management user \\[sn\\_esm\\_user\\]\n\nService management partner admin \\[sn\\_esm\\_partner\\_admin\\]\n\nRole for REST APIs related to CSM web services \\[csm\\_ws\\_integration\\]\n\nCustomer service agent \\[sn\\_customerservice\\_agent\\]\n\nCustomer service manager \\[sn\\_customerservice\\_manager\\]\n\nConsumer service agent \\[sn\\_customerservice.consumer\\_agent\\]\n\nCustomer \\[sn\\_customerservice.customer\\]\n\nCustomer administrator \\[sn\\_customerservice.customer\\_admin\\]\n\nCustomer case manager \\[sn\\_customerservice.customer\\_case\\_manager\\]\n\nPartner \\[sn\\_customerservice.partner\\]\n\nPartner administrator \\[sn\\_customerservice.partner\\_admin\\]\n\nConsumer \\[sn\\_customerservice.consumersn\\_customerservice.consumer\\]\n\nRecipients list user \\[sn\\_publications\\_recipients\\_list\\_user\\]\n\n
\n\n[Data Management](https://www.servicenow.com/docs/access?context=roles_datamanagement&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nData Management tools admin \\[data\\_mgt\\_tools\\_admin\\]\n\n
\n\n[Document Intelligence](https://www.servicenow.com/docs/access?context=roles_documentintelligence&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nDocIntel Admin \\[sn\\_docintel.admin\\]\n\nDocIntel Viewer \\[sn\\_docintel.viewer\\]\n\nDocIntel Extraction Agent \\[sn\\_docintel.extraction\\_agent\\]\n\nDocIntel Creation Agent \\[sn\\_docintel.creation\\_agent\\]\n\nDocIntel Manager \\[sn\\_docintel.manager\\]\n\n
\n\n[Document Services](https://www.servicenow.com/docs/access?context=roles_documentservices&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nAdministrator \\[platform\\_document\\_management\\_admin\\]\n\n
\n\n[Hermes Messaging Service](https://www.servicenow.com/docs/access?context=roles_hermesmessagingservice&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nHermes Messaging Service administrator \\[hermes\\_admin\\]\n\nKafka administrator \\[kafka\\_admin\\]\n\nKafka namespace administrator \\[kafka\\_namespace\\_admin\\]\n\n
\n\n[IDR](https://www.servicenow.com/docs/access?context=roles_idr&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nIDR administrator \\[idr\\_admin\\]\n\nIDR read \\[idr\\_read\\]\n\nIDR rest \\[idr\\_rest\\]\n\n
\n\n[Knowledge Management](https://www.servicenow.com/docs/access?context=roles_knowledgemanagement&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nKnowledge \\[knowledge\\]\n\nKnowledge manager \\[knowledge\\_manager\\]\n\nKnowledge administrator \\[knowledge\\_admin\\]\n\nKnowledge domain expert \\[knowledge\\_domain\\_expert\\]\n\nAdministrator \\[admin\\]\n\nKnowledge group manager \\[knowledge\\_group\\_manager\\]\n\nKnowledge group member \\[knowledge\\_group\\_member\\]\n\nKCS candidate \\[kcs\\_candidate\\]\n\nKCS contributor \\[kcs\\_contributor\\]\n\nKCS publisher \\[kcs\\_publisher\\]\n\n
\n\n[MetricBase](https://www.servicenow.com/docs/access?context=roles_metricbase&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nMetricBase administrator \\[clotho\\_admin\\]\n\nMetricBase plus reader \\[mbplus\\_reader\\]\n\nMetricBase plus writer \\[mbplus\\_writer\\]\n\nMetricBase REST accumulate \\[clotho\\_rest\\_accumulate\\]\n\nMetricBase REST put \\[clotho\\_rest\\_put\\]\n\n
\n\n[Predictive Intelligence](https://www.servicenow.com/docs/access?context=roles_predictiveintelligence&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nML Admin \\[ml\\_admin\\]\n\nML Labeler \\[ml\\_labeler\\]\n\nML Report User \\[ml\\_report\\_user\\]\n\n
\n\n[Reporting](https://www.servicenow.com/docs/access?context=roles_reporting&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nReport user \\[report\\_user\\]\n\nReport scheduler \\[report\\_scheduler\\]\n\nGroup report user \\[report\\_group\\]\n\nGlobal report user \\[report\\_global\\]\n\nReport administrator \\[report\\_admin\\]\n\nReport description administrator \\[report\\_description\\_admin\\]\n\n
\n\n[Service Catalog](https://www.servicenow.com/docs/access?context=roles_servicecatalog&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nAdministrator \\[admin\\]\n\nCatalog administrator \\[catalog\\_admin\\]\n\nCatalog manager \\[catalog\\_manager\\]\n\nCatalog editor \\[catalog\\_editor\\]\n\nCatalog builder editor \\[catalog\\_builder\\_editor\\]\n\n
\n\n[Service Portal](https://www.servicenow.com/docs/access?context=roles_serviceportal&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nService Portal administrator \\[sp\\_admin\\]\n\nAnnouncements administrator \\[announcement\\_admin\\]\n\nPortal analytics administrator \\[portal\\_analytics\\_admin\\]\n\nPortal analytics viewer \\[portal\\_analytics\\_viewer\\]\n\n
\n\n[Task Intelligence](https://www.servicenow.com/docs/access?context=roles_taskintelligence&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nTask Intelligence Admin \\[tia\\_admin\\]\n\nTask Intelligence User \\[tia\\_user\\]\n\nTask Intelligence Analyst \\[tia\\_analyst\\]\n\n
\n\n[Virtual Agent](https://www.servicenow.com/docs/access?context=roles_virtualagent&version=australia&pubname=australia-roles-by-product&ft:locale=en-US)\n\n\n\nServiceNow Otto for Creator \\[now.assist.creator\\]\n\nIssue auto resolution administrator \\[iar\\_admin\\]\n\nChat survey administrator \\[chat\\_survey\\_admin\\]\n\nWorkflow Studio \\[action\\_designer\\]\n\nEVAM administrator \\[evam\\_admin\\]\n\nVirtual Agent branding \\[va\\_branding\\]\n\nActivity subscriptions administrator \\[actsub\\_admin\\]\n\nFlow designer \\[flow\\_designer\\]\n\nAutomated testing framework designer \\[atf\\_test\\_designer\\]\n\nNLU Administrator \\[nlu\\_admin\\]\n\nExternal application installation administrator \\[external\\_app\\_install\\_admin\\]\n\nAutomated Customer Experiences \\(ACE\\) user \\[sn\\_ace.ace\\_user\\]\n\nConversational Interfaces guided setup administrator \\[sn\\_ci\\_gs\\_content.ci\\_guided\\_setup\\_admin\\]\n\nLocalization requestor \\[localization\\_requestor\\]\n\nSelf-service manager \\[sn\\_ssa\\_core.self\\_service\\_manager\\]\n\nImage administrator \\[image\\_admin\\]\n\nSearch application administrator \\[search\\_application\\_admin\\]\n\nChat analytics administrator \\[chat\\_analytics\\_admin\\]\n\nLocalization requestor \\[localization\\_requestor\\]\n\nLocalization fulfiller \\[localization\\_fulfiller\\]\n\nLocalization editor \\[localization\\_editor\\]\n\nVirtual Agent admin \\[virtual\\_agent\\_admin\\]\n\nVirtual Agent administrator \\[virtual\\_agent\\_admin\\]\n\nChat analytics administrator \\[chat\\_analytics\\_admin\\]\n\nUI builder administrator \\[ui\\_builder\\_admin\\]\n\nChat analytics viewer \\[chat\\_analytics\\_viewer\\]\n\n
**Parent Topic:**[Managing roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/user-administration/ua-creating-roles.md)\n\n"}}