| \n\nProblem\n\n | \n\nShort description\n\n | \n\nDescription\n\n | \n\nSteps to reproduce\n\n |
|---|---|---|---|
| \n\nNext Experience Unified Navigation\n\n PRB2015985\n\n [KB3018348](https://hi.service-now.com/kb_view.do?sysparm_article=KB3018348)\n\n | \n\nTags on task records don't conform to background color hex codes after a Zurich upgrade\n\n | \n\n \n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nPlatform Analytics Dashboard API\n\n PRB2014857\n\n | \n\nNavigation to home.do doesn't redirect to the last visited CoreUI dashboard\n\n | \n\nAn empty 'com.snc.par.dashboards.ui.preferences' user preference causes erroneous redirection to the CoreUI dashboard.\n\n | \n\n1. Have the 'com.glide.par.unified\\_analytics.enabled' system property set to true.\n2. Create a user with the dashboard\\_admin role.\n3. Create a CoreUI dashboard.\n4. Share it with the created user.\n5. Impersonate the user.\n6. Open the shared CoreUI dashboard.\n\nThis should create a user preference record: 'com.snc.pa.ui.preferences\\_dashboards', storing the sys\\_id of the last visited CoreUI dashboard.\n\n7. Navigate to: /nav\\_to.do?uri=%2Fhome.do%3F.\n\n Expected behavior: The user is redirected to the last visited CoreUI dashboard.\n\n Actual behavior: The user is redirected to the Platform Analytics dashboard overview page.\n\n |
| \n\nServer-side scripts\n\n PRB1994381\n\n [KB3006010](https://hi.service-now.com/kb_view.do?sysparm_article=KB3006010)\n\n | \n\nDiscovery node issues after upgrading to Australia\n\n | \n\nAfter upgrading to Australia, JavaScript that is running in app nodes fails to call Java functions. The following warning appears: '\\*\\*\\* WARNING \\*\\*\\* Evaluator: com.glide.script.RhinoEcmaError: undefined is not a function.' This impacts various features, including Discovery and Event Management.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nSystem Events\n\n PRB2003217\n\n | \n\nFix behavior of event processing tables during the clone operation and clean up invalid records/jobs during the clean up script\n\n | \n\nDuring cloning on Zurich instances, events processing framework tables' configurations aren't preserved, causing errors in transaction logs due to orphan records for events jobs. An orphan record occurs when a sys\\_trigger record exists for an event processing job, but the corresponding entry in the sys\\_processing\\_framework\\_job table is missing. This causes the ProcessingFrameworkJob to fail when attempting to retrieve the scheduled job context. Log example: 'ProcessingFrameworkJob SEVERE ProcessingFramework > Failed to get the schedule job context'.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2007255\n\n [KB3045151](https://hi.service-now.com/kb_view.do?sysparm_article=KB3045151)\n\n | \n\nThere is memory pressure on nodes due to high memory for the cache 'com.glide.cs.qlue.module.coma.MessageBatchingSession'\n\n | \n\nUsers with 2GB nodes may encounter memory issues that can cause the events process jobs to yield.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nProblem\n\n | \n\nShort description\n\n | \n\nDescription\n\n | \n\nSteps to reproduce\n\n |
|---|---|---|---|
| \n\nActivity Stream\n\n PRB2003313\n\n | \n\nThe @mention in the journal input does not appropriately respond to assistive technologies in workspaces\n\n | \n\nWhen using '@' in the **Comments** field to invoke the list for user selection, the screen reader does not identify it.\n\n | \n\n1. Create an account on Assistiv Labs to use NVDA and JAWS.\n2. Open a base instance.\n3. Navigate to a workspace such as Service Operations Workspace \\(SOW\\).\n4. Open any incident.\n5. Open a screen reader, such as VoiceOver and Safari or JAWS/NVDA and Chrome.\n6. Navigate to the **Comments** field.\n7. Enter '@' and a character or two for a user to invoke the drop-down list for user selection.\n\n Notice that neither screen reader identifies the pop-up, nor is there any identification of the members of the list as the user navigates it.\n\n |
| \n\nActivity Stream\n\n PRB2010203\n\n | \n\nSysUserRepo should add setWorkflow\\(false\\) when querying the sys\\_user table\n\n | \n\n \n\n | \n\n1. Add a before business rule query rule to the sys\\_user table where 'active=true'.\n2. Impersonate the user, Abraham Lincoln.\n3. Create a work note/comment from Abraham.\n4. End the impersonation.\n5. Mark Abraham as 'inactive'.\n6. Flush the Activity stream's user cache.\n7. Reload the Activity stream with Abraham's comment.\n\n Notice that the author is now Abraham's username.\n\n |
| \n\nActivity Stream\n\n PRB2018914\n\n | \n\nIn an activity stream, video controls become unusable after selecting an attached video\n\n | \n\nAfter a video file is uploaded as an attachment to a record and the page is refreshed, the video renders inside the activity stream with native HTML5 video controls \\(play/pause, scrubber, volume, fullscreen\\). However, on selecting the video element, the controls disappear and become unusable, preventing the user from playing back, scrubbing, or otherwise interacting with the video.\n\n | \n\n1. Log in to a ServiceNow instance.\n2. Open any task record that supports an activity stream and an **Attachments** field.\n3. Attach a video file to the record.\n4. Save the record.\n5. Refresh the page so the attached video renders inside the activity stream.\n6. In the activity stream, locate the entry containing the attached video.\n\nThe video element appears with native video controls \\(play/pause, scrubber, volume, fullscreen\\).\n\n7. Select the video element in the activity stream to attempt playback or interact with the controls.\n\n Expected behavior: The native video controls remain visible and interactive; the user can play, pause, scrub, adjust volume, and enter fullscreen.\n\n Actual behavior: On selection, the video controls disappear and become unusable. The video element renders but no playback controls can be interacted with.\n\n |
| \n\nActivity Stream\n\n PRB2022330\n\n | \n\nCustom **journal\\_input** field values are not displayed on Service Portal Ticket Conversational widget after Australia upgrade\n\n | \n\nAfter the Australia Upgrade, custom journal\\_input field values added to records are not displayed on the Service Portal Ticket Conversational widget.\n\n | \n\n1. Create a custom **Comment** Field , Type - journal\\_input.\n2. Make sure the user does not have read access to other base instance journal fields \\(comments/work\\_notes\\).\n3. Navigate to any incident, open any record.\n4. Add some comments in the **journal\\_input** field.\n5. Navigate to the service portal.\n6. Impersonate any non-admin user.\n\n Observe that comments are not visible.\n\n |
| \n\nActivity Stream\n\n PRB2029963\n\n | \n\nThe **Copy** button for Journal entries does not work in List Activity Stream view\n\n | \n\nContent does not get copied to the clipboard and subsequently cannot get pasted.\n\n | \n\n1. Navigate to /incident\\_list.do.\n2. Select the **Show activity stream in a flyout window** button \\(heartbeat icon at the top-right of the table\\).\n3. Find a journal tile in the activity stream, and select the **Copy journal content** button.\n4. Try pasting the copied content anywhere.\n\n Expected behavior: The content should get copied to the clipboard, and a notification saying, 'Copied to clipboard' should appear.\n\n Actual behavior: The content does not get copied to the clipboard and subsequently cannot get pasted.\n\n |
| \n\nActivity Stream\n\n PRB2033885\n\n | \n\nA new activity comment has the type as 'Field changes' instead of 'Comments'\n\n | \n\n \n\n | \n\n1. Open any incident in UI16.\n2. Post a comment.\n\n Note that the comment type \\(top right of tile\\) is 'Field changes \\[dot timestamp\\]' instead of 'Comments \\[dot timestamp\\]'.\n\n |
| \n\nAdvanced Work Assignment\n\n PRB1996219\n\n | \n\nThe END\\_WRAP\\_UP event is published twice when wrap-up is timed out\n\n | \n\nThis behavior causes 'openframe\\_wrap\\_up\\_submitted' to trigger twice, which isn't expected while users are using OpenFrame to handle wrap up with external systems.\n\n | \n\n \n\n |
| \n\nAdvanced Work Assignment\n\n PRB2007529\n\n | \n\nAlert audio continues playing after rejecting a work item\n\n | \n\nWhen an audio with a length of two minutes is mapped with Genesys and a call is initiated from an 'Available' agent, the call the audio continues to play after the user ends the call.\n\n | \n\n \n\n |
| \n\nAdvanced Work Assignment\n\n PRB2010201\n\n | \n\nThe script action 'Set logged out agent offline' creates an offline Advanced Work Assignment \\(AWA\\) presence record for non-agent users\n\n | \n\nThe script action will insert records to awa\\_agent\\_presence and awa\\_agent\\_channel\\_availability when a user without awa\\_agent role logs out.\n\n | \n\n1. Log in to the latest Zurich instance.\n2. Impersonate a user without the awa\\_agent role.\n3. Log out.\n4. Check awa\\_agent\\_presence and awa\\_agent\\_channel\\_availability.\n\n Notice that a record associated with the impersonated user was inserted.\n\n |
| \n\nAdvanced Work Assignment\n\n PRB2025053\n\n | \n\nMissing validation allows AWA queue save with floating schedule\n\n | \n\nThe queue is successfully saved even when the schedule has Timezone = Floating.\n\n | \n\nNavigate to **AWA** > **Queues**.\n\n Open an existing queue or create a new AWA Queue.\n\n In the **Schedule** field, select a schedule configured with Timezone = Floating.\n\n Select **Save**.\n\n Expected behavior: System should prevent saving the queue when the selected schedule has Timezone = Floating or show a validation error/warning indicating that floating schedules are not supported for AWA queues.\n\n Actual behavior: The queue is successfully saved even when the schedule has Timezone = Floating.\n\n |
| \n\nAdvanced Work Assignment\n\n PRB2026914\n\n | \n\nDuplicate work items when the service channel's work\\_item\\_table is a parent class of the routed record\n\n | \n\nDuplicate work items are created.\n\n | \n\n1. Configure service channel against the parent table \\(task\\).\n2. In service channel condition, the user can restrict the task type to only incident \\(optional\\).\n3. Have a live agent online with good capacity \\(>500\\).\n4. Make sure auto acceptance is on.\n5. Create 200 incidents together via BG script.\n\n Expected behavior: 200 work items created.\n\n Actual behavior: 200+ work items created \\(have duplicates\\).\n\n |
| \n\nAdvanced Work Assignment\n\n PRB2033767\n\n | \n\nEnhanced updateSegment API \\(Wrap-up\\) to support Agent Initiated Wrap-up\n\n | \n\nWhen CCaaS sends updateSegment with only configuration \\(no wrapUpCode, notes, or confirmedOn\\), the backend treats it as a full submission and closes the segment. The correct behavior is to update the wrap-up configuration reference on the open segment and return without closing it.\n\n | \n\n1. Create an active phone interaction with an assigned agent.\n2. Create a wrap-up segment via createSegment \\(external=true\\).\n3. Call updateSegment with only configuration: \\{ duration: '120', show\\_timer: true \\} — no wrap\\_up\\_code, notes, or confirmed\\_on.\n4. Notice the segment state in interaction\\_wrap\\_up\\_segment.\n\n Expected behavior: Agent should be able to submit the wrap upSegment.\n\n Actual behavior: Agent is not able to submit the wrap up.\n\n |
| \n\nAgent Chat\n\n PRB1683554\n\n | \n\nConversation tab doesn't show up during an outbound call from Amazon Connect\n\n | \n\nThe interaction pops open in agent workspace, but the conversation tab doesn't show. It only shows up on refresh or reload of the page.\n\n | \n\n1. Make an outbound call from the agent workspace using the Amazon Connect.\n2. Select the **Set Up Real Time Transcription** checkbox in the instance setup step.\n\n Observe that the interaction pops open in agent workspace, but the conversation tab does not show. It only shows up on refresh or reload of the page.\n\n |
| \n\nAgent Chat\n\n PRB2030144\n\n | \n\nIn the workspace, when a work item is in the queue but not yet accepted, the user is unable to update string fields on the open record\n\n | \n\nIn the workspace, when a work item is in the queue but not yet accepted, the user is unable to update string fields on the open record. With these two circumstances satisfied, a focus-stealing issue removing the blinking cursor after a moment begins to occur.\n\n | \n\n \n\n |
| \n\nAgent Chat\n\n PRB2033778\n\n | \n\nDynamic wrap-up timer update on UI when call ended\n\n | \n\nWrap-up dialog does not close in other tabs when submitted in one tab. The timer does not reset on config refresh.\n\n | \n\n1. Open the same active phone interaction in two browser tabs \\(Tab A and Tab B\\).\n2. Wait for the wrap-up dialog to appear in both tabs.\n3. Submit wrap-up in Tab A \\(fill in notes/code and select **Submit**\\).\n4. Observe Tab B.\n\n Expected behavior: Wrap-up dialog in Tab B closes automatically.\n\n Actual behavior: Tab B continues showing the open wrap-up dialog.\n\n |
| \n\nAgent Chat\n\n PRB2033973\n\n | \n\nAgents can close audio warning pop-ups without changing browser settings\n\n | \n\nIf the agent's browser Audio/Sound settings are set to 'Automatic\\(default\\) in chrome' and 'Automatic' in Edge, they observe an 'Audio Warning' pop-up reading as follows: 'Browser settings may block notifications in some cases. To avoid missing alerts in the future, please verify notifications are working for your browser.'.\n\n | \n\n1. Have agent chat installed.\n2. On a browser session, impersonate an agent and open SOW workspace.\n\n Notice the 'Audio Warning' pop-up.\n\n Observe that the agent can close the 'Audio Warning' pop-up and continue to work without changing the intended settings.\n\n |
| \n\nAgent Chat\n\n PRB2033982\n\n | \n\nDuplicate entries in ui\\_notification\\_inbox for workspace notifications when agent has multiple subscriptions\n\n | \n\nMultiple entries are created in ui\\_notification\\_inbox table.\n\n | \n\n1. In Agent Chat, set sys\\_prop 'glide.awa.work\\_item.notifications.enabled' to true.\n2. On one browser session, impersonate an agent and open SOW workspace.\n3. Set workspace notifications to True from the settings gear icon next to presence state.\n4. Duplicate the workspace tab to open two workspace tabs.\n5. In another session, as Abel Tuter, initiate a live agent conversation from ESC.\n\n Expected behavior: Only one entry should be created in ui\\_notification\\_inbox table for workspace notification.\n\n Actual behavior: Multiple entries are created in ui\\_notification\\_inbox table.\n\n |
| \n\nAgent Chat\n\n PRB2034807\n\n | \n\nUXF changes for inbox DOM\n\n | \n\nAssist UXF with the changes being implemented to remove inbox from the DOM when navigating away from workspace.\n\n | \n\n1. Open ServiceNow Workspace with Agent Inbox loaded.\n2. Navigate away from the workspace to another page/module.\n3. Inspect the DOM.\n\n Observe that the inbox component remains in the DOM instead of being removed on navigation.\n\n |
| \n\nAgent Chat\n\n PRB2050363\n\n | \n\nIncorrect and inconsistent heading hierarchy in ServiceNow flow\n\n | \n\nUsers who rely on screen readers to navigate via headings are unable to get an overview of the Inbox section. The lack of a clear hierarchy makes the content feel disconnected from the rest of the page, leading to confusion and increased cognitive load when trying to locate specific information.\n\n | \n\n1. Open the SOW home page.\n2. Navigate to the Inbox section using the tab key.\n3. Enable VoiceOver on macOS and use the rotor or heading shortcut to navigate.\n\nObserve that it only identifies H4 and H5.\n\n4. Enable ChromeVox on ChromeOS and try to navigate by heading using the 'H' key.\n\n Observe that ChromeVox fails to identify any headings in this section.\n\n |
| \n\nAI Agents \\(Glide Family\\)\n\n PRB2025221\n\n | \n\nCache service intermittently fails and gets calls across different keys\n\n | \n\n \n\n | \n\n \n\n |
| \n\nAI Agents \\(Glide Family\\)\n\n PRB2025859\n\n | \n\nThe OffGlideScriptObject.generateAuthorizationInfo API creates JSON Web Tokens \\(JWT\\) with current session users\n\n | \n\nThe API sn\\_cs\\_offglide.OffGlideScriptObject.generateAuthorizationInfo\\(\\) creates JWT with current user sessions, even though the userID value is passed in the request.\n\n | \n\n \n\n |
| \n\nAI Agents \\(Glide Family\\)\n\n PRB2025974\n\n | \n\nA user session is logged out when opening AI-generated interaction records\n\n | \n\nThe user session is logged out when opening AI-generated interaction records that were created/updated by the incident\\_intelligence\\_agent. The interaction record remains in the work in progress state, even though the associated conversation has been marked as faulted. The issue is specific to the in Service Operations Workspace view, as opening the same record in platform view works without issue.\n\n | \n\n \n\n |
| \n\nAI Agents \\(Glide Family\\)\n\n PRB2030410\n\n | \n\nAn instance isn't invoking DARE calls due to new properties not being allow-listed in the cache configuration's invalidation script\n\n | \n\n \n\n | \n\n1. Turn on the DARE sysprop.\n2. Open Now Assist Portal.\n3. Run the utterance 'List my incidents'.\n\n Expected behavior: The response should be received from DARE.\n\n Actual behavior: The response is coming from NextWave.\n\n |
| \n\nAI Agents \\(Glide Family\\)\n\n PRB2030948\n\n | \n\nTools using data stream actions aren't able to retrieve data in NAVA\n\n | \n\n \n\n | \n\n1. Log in to an instance with user credentials.\n2. In Service Portal, give the utterance, such as 'using smartsheet agents, look up groups stream'.\n\n Observe that the tool isn't able to retrieve data.\n\n |
| \n\nAI Agents \\(Glide Family\\)\n\n PRB2032030\n\n | \n\nAdd impersonate role to NextWave Service User and append cache/ to offglide service path\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nAI Agents \\(Glide Family\\)\n\n PRB2033732\n\n | \n\nWhenever the batch set script execution is failing on Glide, it's surfaced as a success to the central cache\n\n | \n\n \n\n | \n\n \n\n |
| \n\nAI Agents \\(Glide Family\\)\n\n PRB2034452\n\n | \n\nBatch Set Glide Script execution failure is surfaced as success to central cache\n\n | \n\nWhenever the Set Script execution fails on glide, it is surfaced as success to central cache.\n\n | \n\n \n\n |
| \n\nAI Agents \\(Glide Family\\)\n\n PRB2039170\n\n | \n\nEvict the cache client for cache invalidation after TTL expiry\n\n | \n\nAdd Impersonate role to NextWave Service User to impersonate the actual call for glide backed set operations.\n\n | \n\n \n\n |
| \n\nAI Experience Framework - Glide\n\n PRB2015095\n\n | \n\nChanges for rich\\_control\\_type are not invalidating sys\\_ux\\_widget used by the agent orchestrator \\(AO\\)\n\n | \n\nModifying the sys\\_ux\\_widget or any of its extension tables should invalidate the sys\\_ux\\_widget cache, otherwise a duplicate cache configuration will have to be created for each child table.\n\n | \n\n1. Open an instance.\n2. Use the chat for Now Assist panel \\(NAP\\) or Janus.\n3. Enter, 'Show me a date time widget'.\n4. Select an agent in the list of agents.\n\nObserve that the DateTimeSelect widget rendered does not contain the latest changes from the rich\\_control\\_type record.\n\n\n Expected behavior: Editing the rich\\_control\\_type record should change the widget rendered in the chat client.\n\n Actual behavior: The rich\\_control\\_type widget is pulled from a stale cache.\n\n |
| \n\nAI Experience Framework - Glide\n\n PRB2024769\n\n | \n\nChat gate service uses a GlideRecord query with ACL evaluation, blocking non-admin users from reading the 'Deployment channel' table\n\n | \n\nIn chat-gate-service.js \\(line 13\\), the chatEnabled check uses glideRecord\\_query to query the 'Deployment channel' table. This evaluates all ACLs for the current user, so only admin users have the necessary read access to that table. Non-admin users are blocked from fetching chatEnabled, which prevents the chat from functioning for them.\n\n | \n\n1. Log in as a non-admin user.\n2. Navigate to an AI Control Tower \\(AICT\\) page where the chat is expected to load.\n\nObserve that the chat doesn't initialize because chatEnabled can't be fetched.\n\n3. Log in as an admin user and repeat.\n\nThe chat works correctly.\n\n\n Expected behavior: ChatEnabled is fetched successfully regardless of the user role.\n\n Actual behavior: GlideRecord\\_query evaluates ACLs and denies non-admin users read access to the deployment channel table.\n\n |
| \n\nAI Experience Framework - Glide\n\n PRB2027770\n\n | \n\nRemove the 'Applicability' table \\(sys\\_aix\\_applicability\\) and move the fields **Applicable for** and **Not applicable for** glide\\_list \\(user\\_criteria\\) into a multi-theme table\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nAI Experience Framework - Glide\n\n PRB2030274\n\n | \n\nUsers without elevated privileges cannot query widgets that are category=internal\n\n | \n\n \n\n | \n\n \n\n |
| \n\nAI Experience Framework - Glide\n\n PRB2036766\n\n | \n\nExperience cache population only emits the default theme\n\n | \n\nMulti-theme \\(user-criteria\\) themes are missing from the edge cache, so targeted users get the wrong theme.\n\n | \n\n \n\n |
| \n\nAI Experience Framework - Glide\n\n PRB2039292\n\n | \n\nMove component and source\\_browser\\_code fields from sys\\_ux\\_widget to sys\\_aix\\_widget dictionary\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nAI Search \\(Glide\\)\n\n PRB1976935\n\n | \n\nThe user context's country in search request is a displayed value instead of an internal value\n\n | \n\nThis is because the **Country** field in user context uses Display Value instead of the actual Internal Value.\n\n | \n\n1. Navigate to sys\\_user, search for User ID = abel.tuter, and open the record.\n2. Update **Country Code \\(country\\)** field to 'United States'.\n3. Open ESC Default Search Profile and create a new RIR.\n 1. Trigger: User Context - Country \\(sys\\_user.country\\) is United States.\n 2. Set the appropriate Start and End Date so the RIR is valid.\n 3. Select the **Promote Document** action and promote Apple Watch \\(sc\\_cat\\_item\\).\n 4. Save and Republish the search profile.\n4. Open Search Preview, search 'spam' with the matching search application \\(base instance is ESC Default Search App\\) and user Abel Tuter.\n\n Expected behavior: 'Apple Watch' is promoted and can be seen in result list.\n\n Actual behavior: 'Apple Watch' is not promoted. Under 'Summary' tab, RIR is not applied.\n\n |
| \n\nAI Search \\(Glide\\)\n\n PRB2020989\n\n | \n\nPerformance and EVAM-related debug messages no longer appear in sys log for async GRs and Virtual Agent searches\n\n | \n\nWhen the system properties 'glide.search.performance.logger.enabled' or 'glide.search.evam.logger.enabled' are set to true, messages should appear in the sys log prefaced with '\\[SEARCH PERFORMANCE\\]' or '\\[SEARCH EVAM\\]' respectively. However, these messages no longe appear in the syslog when a conversation is part of the logging context.\n\n | \n\n1. On an instance that returned synth response in portal \\(for example, Dynamic Window setup\\):\n2. Create and set glide.search.evam.logger.enabled to true.\n3. Perform a search that returns a synthesized response in portal.\n4. Open the sys log and search for recent messages containing 'for Genius Result with table'.\n\n Expected behavior: Log entry in sys log specifying the ID of the view config that was used for each genius result.\n\n Actual behavior: No log entries for GR EVAM View Config selection.\n\n |
| \n\nAI Search \\(Glide\\)\n\n PRB2028353\n\n | \n\nDeprecate 'ServiceNow RAG \\(Deprecated\\)' resource options from NASK Tool UI drop-down list\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nAI Search \\(Glide\\)\n\n PRB2035235\n\n | \n\nGlide changes required for expanding MC-synthesized responses to other indexed sources\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nAI Search\n\n PRB1787984\n\n | \n\nThe search preview has the Service Portal Entity View Action Mapper \\(EVAM\\) configuration hardcoded\n\n | \n\n \n\n | \n\n \n\n |
| \n\nAI Search UX\n\n PRB1991431\n\n | \n\nThe right-hand side panel in Zing search is not scrollable\n\n | \n\nThe user cannot reach for sources below the screen height because the panel is not scrollable.\n\n | \n\n1. Find an instance with zing search enabled.\n2. Search for a term that returns results from many sources.\n3. Attempt to reach for sources available below the screen height.\n\n Expected behavior: The panel is scrollable and sources are reachable.\n\n Actual behavior: The right-hand side panel is not scrollable and the sources are not reachable.\n\n |
| \n\nAI Search UX\n\n PRB1998976\n\n | \n\nSearch event records don't indicate the search mode \\(keyword, hybrid, or semantic\\)\n\n | \n\nWhen a search is executed in an AIS-enabled portal with Hybrid Search enabled on the corresponding search application, the resulting sys\\_search\\_event and sys\\_search\\_signal\\_event records don't capture the search mode \\(keyword, hybrid, or semantic\\) that was used to execute the query. This makes it impossible to distinguish query types in search analytics and signal data.\n\n | \n\n1. Turn on Hybrid Search on a Search Autocomplete Configuration \\(SAC\\).\n2. Navigate to a Dynamic Window-enabled portal that uses the configured SAC.\n3. Perform a search in the portal.\n4. Open the corresponding sys\\_search\\_event and sys\\_search\\_signal\\_event records generated by the query.\n\n Observe that neither record contains any field or indicator specifying the search mode used \\(keyword, hybrid, or semantic\\).\n\n |
| \n\nAI Search UX\n\n PRB2026614\n\n | \n\nAuto-Enable Hybrid Search on Now Assist for Search Installation\n\n | \n\nWhen a new users installs the 'Now Assist for Search' plugin, the system should automatically enable Hybrid Search for all search applications configured in the instance. This ensures new users benefit from Hybrid Search by default without requiring manual configuration. The behavior applies to all new user installations going forward and shouldn't retroactively affect existing users who have already installed Now Assist for Search.\n\n | \n\n \n\n |
| \n\nAI Search UX\n\n PRB2031624\n\n | \n\nEnhanced Chat's search bar appears on portals with NextWave\n\n | \n\nNote that the NextWave omni-bar displays on the homepage as expected. However, the search bar from Enhanced Chat is also appearing on other pages unexpectedly.\n\n | \n\n \n\n |
| \n\nAI Search UX\n\n PRB2038703\n\n | \n\nInstance creation failure for com.glide.search.graphql.query.Suggestions from service portal's typeahead AIS Suggestions API\n\n | \n\nWhen soemthing is searched for in the portal's typeahead, no suggestions appear and AIS Suggestions API calls in the network tab return 'Instance creation failure for: com.glide.search.graphql.query.Suggestions', and 'DataFetchException'.\n\n | \n\n \n\n |
| \n\nAI Search UX\n\n PRB2039564\n\n | \n\nError while accessing catalog items from search after Australia upgrade\n\n | \n\nAfter upgrading to Australia, the typeahead widget for suggested results fails.\n\n | \n\n \n\n |
| \n\nAnalytics Data API\n\n PRB1974037\n\n | \n\nVisualization displays outdated dates when 'Use current date for period end' is selected\n\n | \n\nEven when the 'Use current date for period end' is selected on a time series visualization, the graph still displays older dates and not the latest dates.\n\n | \n\n1. Create a time series visualization with an indicator \\(daily frequency\\) as a data source.\n2. Ensure that scores are collected for this indicator.\n3. In the configuration, under the date range section, select the **Set absolute period** and **Use current date for period end** options.\n4. Review the visualization on different days.\n\n Expected behavior: The visualization graph should consider the current date as the period end date and generate the graph.\n\n Actual behavior: The visualization graph is still generated with the older dates \\(when the visualization is created\\) as the period end date.\n\n |
| \n\nAnalytics Data API\n\n PRB2030053\n\n | \n\nAdd a feature flag for auto cache of PA indicators\n\n | \n\nIndicators are cached automatically, leading to data discrepancies between different users.\n\n | \n\n \n\n |
| \n\nAnalytics Data API\n\n PRB2050449\n\n | \n\nNext Experience Widgets load with an 'Unable to generate chart' error\n\n | \n\nThe error reads: 'Error Unable to generate chart. Cannot invoke 'com.glide.glideobject.GlideDateTime.after\\(com.glide.glideobject.GlideDateTime\\)' because 'scoresModifiedAt' is null.'\n\n | \n\n \n\n |
| \n\nAnalytics Export API\n\n PRB1987970\n\n | \n\nPDF Export of Inline Dashboard gives a blank page with Loading word in it\n\n | \n\nExport PDF for any of the Inline dashboards is blank and shows the loading symbol only in the PDF and not the actual report of the dashboard. Also, Exporting a Dashboard stays in the 'Export request in progress' state for a very long time even on a very simple one widget dashboard.\n\n | \n\n \n\n |
| \n\nAnalytics Export API\n\n PRB2019161\n\n | \n\nThe export option is not working for sub domain dashboards\n\n | \n\nThis issue was also observed in Australia. An error occurs when attempting to export the dashboard, and an error also occurs in the logs.\n\n | \n\n1. Open an instance.\n2. Navigate to **Platform Analytics** > **Dashboards**.\n3. Create a new inline dashboard.\n4. Select **Add component**.\n5. Select **Data visualization**.\n6. Select any visualization type, such as column or bar, and configure it to show the visualizations.\n7. Navigate back to the dashboard created.\n8. Select **Export** on the dashboard.\n9. Select **Export to PowerPoint or PDF** .\n\n Notice the error, 'Export failed. Please contact your system administrator.' There is also an error is displayed in the error logs, 'ExportJobExecutor \\*\\*\\* ERROR \\*\\*\\* EXPORT\\_JOB\\_EXECUTOR: PEJ0001007 AttachmentID is null, attachment was not saved properly.'.\n\n |
| \n\nApplication Manager\n\n PRB2020279\n\n | \n\nUsers can't uninstall the 'Universal Request' application\n\n | \n\nAfter installing the 'Universal Request' plugin, it isn't possible to uninstall it. There is a message stating that it can't be uninstalled because of the dependent plugin 'Universal Request: Reporting'. When attempting to uninstall 'Universal Request: Reporting', we are not able to because 'Universal Request' needs to be uninstalled first: 'This application cannot be uninstalled because one or more applications are dependent on it. In order to uninstall this application, please uninstall the below dependent applications first'.\n\n | \n\n1. Provision an instance with the 'Universal Request' plugin installed.\n2. Navigate to the record on sys\\_store\\_app.\n3. Attempt to uninstall.\n\n See that it isn't possible.\n\n |
| \n\nApplication Manager\n\n PRB2057729\n\n [KB3140027](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3140027)\n\n | \n\nUsers can't publish custom-scoped applications after upgrading to Zurich or Australia\n\n | \n\nAfter upgrading to Zurich or Australia, users can't publish new application versions to scoped apps. Selecting the 'Publish' button on any custom applications in ServiceNow studio results in a pop-up with the error 'Alert level: Critical. Vendor information was not found, upload function is disabled for this instance'.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nApp Shells\n\n PRB2005043\n\n | \n\nSome items are hidden behind the company logo in the Next Experience navigation bar\n\n | \n\nSometimes the Next Experience navigation isn't rendered correctly. The 'All' and 'Favorites' items are displayed behind the ServiceNow logo. The issue is happening is randomly for some tests and does not have a fixed reproducible behavior. The menu items should always be rendered correctly and must be clickable.\n\n | \n\n \n\n |
| \n\nAttachments to Records\n\n PRB2018059\n\n | \n\nGlideSysAttachment. writeContentStream\\(\\) fails in the Scripted REST API in Australia\n\n | \n\nGlideSysAttachment\\(\\). writeContentStream\\(\\) fails with 'Can't find method com.glide.ui. SysAttachment. writeContentStream \\(object,string,string,com. glide.communications. GlideScriptableInputStream\\)' when called from a Scripted REST API in the Australia release. The issue is not present in Zurich.\n\n | \n\n \n\n |
| \n\nAudit History\n\n PRB2035326\n\n | \n\nEnable an audit to clearly attribute every field level data change to either a human user or an AI capability\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nAuthentication Factors\n\n PRB2026060\n\n | \n\nThe kba\\_session\\_context value is not in JSON format\n\n | \n\nThe kba\\_session\\_context value is logged in this format: '\\{q1\\_keyword=q1\\_user\\_input, q2\\_keyword=q2\\_user\\_input\\}'.\n\n | \n\n1. Create three scriptable authentication type answers.\n2. Attach them to three different questions.\n3. Log kba\\_session\\_context in these three answers, along with kba\\_auth\\_result=true.\n4. Navigate to a voice deployment.\n5. Select the three questions as a KBA auth factor.\n6. Call the voice agent.\n7. Authenticate a user.\n8. Navigate to the syslog table.\n\n Observe that the kba\\_session\\_context value for the third question is logged in this format: '\\{q1\\_keyword=q1\\_user\\_input, q2\\_keyword=q2\\_user\\_input\\}'. It should be logged in a standard json format.\n\n |
| \n\nAuthentication Factors\n\n PRB2030597\n\n | \n\nFall back to secondary identification when the primary resolves a non-sys\\_user\n\n | \n\nIn cases when the identification questions are configured to a non-sys user, then it should ask fallback questions. This isn't happening in v2 and the call is ended since the userID isn't resolved. It should fallback to the secondary identification to get the userID. In cases where both the questions lead to a non-sys\\_user, then it should fail.\n\n | \n\n1. Log in to the instance.\n2. Navigate to **All** > **Authentication Factors** > **Knowledge Based Factor** > **Questions**.\n3. Select any question with the type, 'Identification/Authentication'.\n4. For the question, create service mapping with the type set to 'Authentication'.\n5. Return to the selected question.\n6. Update the type to 'Identification only'\n\n Expected behavior: 'Identification' should not be allowed because the question is mapped to service an 'Authentication' question, which creates inconsistency.\n\n Actual behavior: The operation is successful.\n\n |
| \n\nAuthentication Factors\n\n PRB2037631\n\n | \n\nIdentification Retry does not occur after plugin upgrade\n\n | \n\nIf the identification step fails \\(first PIN entry is incorrect\\), the voice agent directly transfers to live agent which is the fallback on the assistant. It doesn't ask the user to re-enter the identification PIN again.\n\n | \n\n \n\n |
| \n\nAuthentication\n\n PRB2009727\n\n | \n\nA base instance doesn't have the tokenbased\\_auth plugin\n\n | \n\n \n\n | \n\n \n\n |
| \n\nAuthentication\n\n PRB2033124\n\n | \n\nCase-sensitive comparison is applied during knowledge-based authentication \\(KBA\\) answer matching\n\n | \n\nCase sensitiveness of KBA answer matching is controlled by the system property 'glide.auth\\_factors. kba.case\\_insensitive \\_validation'. It is by default case insensitive in previous patches, but seems to have the incorrect default value in recent tracks.\n\n | \n\n1. Set up knowledge\\_based\\_answer for a KBA Service.\n2. As an end user, try to pass answers and validate identification/authentication.\n\n Expected behavior: The user-given input should be matched case insensitively.\n\n Actual behavior: Answers are matched case sensitively.\n\n |
| \n\nAuthentication\n\n PRB2037225\n\n | \n\nThird-party access token authentication fails\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nAutomated Test Framework \\(ATF\\)\n\n PRB2031396\n\n | \n\nATF tests fail when code coverage is enabled due to onChange client scripts in a scoped app failing to execute\n\n | \n\nThe onChange client script in the scoped app does not execute.\n\n | \n\n1. Navigate to **Automated Test Framework \\(ATF\\)** > **Tests**.\n2. In the list filter, search for the test named **Scoped coverage test** and select it to open the test record.\n3. Select **Run Test**, choose a browser or open a new one, and select **Run Test** again.\n4. Let the test run to completion, then navigate back to the test.\n\n Expected behavior: The test runs to completion, and the status reads 'Success'.\n\n Actual behavior: The test fails. The onChange client script in the scoped app does not execute, and the following client error is reported: 'Script: MyScriptInclude not found in scope: global, and HTTP Processor class not found: com.glide.processors.xmlhttp.MyScriptInclude: no thrown error'.\n\n |
| \n\nCache\n\n PRB2001257\n\n | \n\nTiered Caching Journal files are deleted by a file maintenance scheduled job leading to resurrection failures for tiered caching\n\n | \n\nsyscache\\_realform entries fail to be resurrected from the tiered\\_cache\\_journal.dat file because the file has been deleted.\n\n | \n\n1. Modify the sys\\_trigger: sys\\_trigger\\_c10d485e0a0a0b170060611b99ccd00c.xml \\(Clean Temp Files\\) to call the FileMaintenance.cleanTempDir API with the current node name as a prefix \\(the first argument in the API call\\).\n2. Ensure that entries have been serialized to the journal files by navigating to any list form, closing it, and waiting to create and serialize a syscache\\_realform entry.\n3. Find the location of the journal files for the node and run: touch -mt YYYYMMDDhhmm \\(replacing the date format with a timestamp at least a day in the past\\).\n4. Run the scheduled job: Clean Temp Files \\(sys\\_trigger\\_c10d485e0a0a0b170060611b99ccd00c.xml\\).\n\n Observe that the tiered caching journal file is deleted.\n\n |
| \n\nCase and Knowledge Management for HR Service Delivery\n\n PRB2015442\n\n | \n\nSemantic configuration for HR case indexed sources are in the wrong path\n\n | \n\n \n\n | \n\n \n\n |
| \n\nCase and Knowledge Management for HR Service Delivery\n\n PRB2018011\n\n | \n\nMultiple requested RCAs from Employee Slate Core targeting 'Human Resources: Core' about the script include 'ActivityHubUtilSNC'\n\n | \n\nWhen selecting a widget, an RCA error is thrown.\n\n | \n\n1. Open the instance.\n2. Impersonate as a user.\n3. Navigate to **/aiux/employeeslate/home**.\n4. Select a widgets, such as 'Our Company'.\n\n Notice that it throws the RCA error, 'Read operation on table 'sn\\_hr\\_core\\_case\\_operations' from scope 'Employee Slate Core' was denied. The application 'Human Resources: Core' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests.'.\n\n |
| \n\nCase and Knowledge Management for HR Service Delivery\n\n PRB2024293\n\n [KB3031345](https://hi.service-now.com/kb_view.do?sysparm_article=KB3031345)\n\n | \n\nThe HR ACL script hasHRApprovalAccess fails to resolve a source table for non-task approvals\n\n | \n\nThis blocks HR agent read access on sysapproval\\_approver records for KB articles in HR knowledge bases.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nCase and Knowledge Management for HR Service Delivery\n\n PRB2027153\n\n | \n\nHR Templates not applying as expected from Flows\n\n | \n\n \n\n | \n\n \n\n |
| \n\nCase and Knowledge Management for HR Service Delivery\n\n PRB2031869\n\n | \n\nMissing RCAs for HR ZTSD flow\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nChange Management\n\n PRB2026001\n\n | \n\nAn AI-driven question and answer completer that populates both change risk assessments and dynamic schema questions with context-based, accurate answers\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nChange Management\n\n PRB2029102\n\n | \n\nManual approvers can't be added to the change and std\\_change\\_proposal due to newly enforced ACLs for related lists\n\n | \n\n \n\n | \n\n \n\n |
| \n\nCode Signing\n\n PRB2023188\n\n | \n\nSignature verification triggers for records with no signature configuration defined\n\n | \n\n \n\n | \n\n \n\n |
| \n\nCode Signing\n\n PRB2033953\n\n | \n\nLES behavior for missing client transaction fields in the syslog\\_transaction payload\n\n | \n\n \n\n | \n\n \n\n |
| \n\nCommunities\n\n PRB1487727\n\n | \n\n'Moderation Banned Keyword Filter' isn't working for keywords in other language\n\n | \n\nThe user is allowed to post content with the banned keyword if the keyword is not in English.\n\n | \n\n1. Provision an instance with the following plugins installed: customer communities, communities demo data, and I18N: Japanese Translations.\n2. As community admin, log in to the platform.\n3. Navigate to **Community** > **Moderation** > **Moderation filters**.\n4. Create a new moderation filer/use the existing filter.\n5. Add any Japanese keyword \\(こんにちは\\) in the filter.\n6. Add any English keyword \\(hello\\) in the filter.\n7. Save it.\n8. Log in to community portal as any community user1 with the preferred language set to Japanese.\n9. Try to post content with the keyword used in step 5.\n10. Log in to community portal as any community user1 with the preferred language set to English.\n11. Try to post content with the keyword used in step 6.\n\n Expected behavior: The user is prevented from using banned keywords during content posting. The appropriate message appears.\n\n Actual behavior: 'Moderation Banned Keyword Filter' doesn't work for characters in other languages. The user is allowed to post content with the banned keyword if the keyword is not in English.\n\n |
| \n\nCondition Builder in Workspace\n\n PRB2001225\n\n | \n\nThe messaging for deleting saved filters is misleading\n\n | \n\nThe confirmation dialog says 'Active will no longer be available in your saved filters. This action can't be undone.' Instead, it should be more explicit that the filter may be deleted for everyone.\n\n | \n\n1. Navigate to a list in Service Operations Workspace.\n2. Open the condition builder.\n3. Add some filters to the condition builder.\n4. In the 'Saved Filters' list, select **Save Filter**.\n5. Select **Save**.\n6. Open the 'Saved Filters' list.\n7. Select the **Trash Can** icon next to the saved filter that was just created.\n\n Expected behavior: The confirmation explicitly says that when a filter is deleted—especially one that has been shared to a group or globally—it is deleted for everyone.\n\n Actual behavior: The confirmation dialog opens and shows: 'Active will no longer be available in your saved filters. This action can't be undone'.\n\n |
| \n\nCondition Builder in Workspace\n\n PRB2011310\n\n | \n\nThe **SLA** field is read-only in a related condition when creating a list in Workspace\n\n | \n\n**The SLA** field and the operator should not become ready-only.\n\n | \n\n1. Log in to a base instance.\n2. Select **Workspaces** from the Banner/Header Menu.\n3. Search for 'Service Operations Workspace'\n4. Select **Service Operations Workspace**.\n5. Once the workspace is open, navigate to **Lists**.\n6. Navigate to **My Lists**.\n7. Select the **Create new list** button.\n8. Navigate to **Create your own**.\n9. Provide the list name, such as 'Testing'.\n10. Select **Source - HR Case \\[sn\\_hr\\_core\\_case\\]**.\n11. Navigate to **Add Filters** > **Condition**.\n12. Select the field, **SLA\\(sla\\)**.\n\nObserve that the field and operator become read-only.\n\n\n Expected behavior: The**SLA** field should not become read-only.Actual behavior: The **SLA** field is read-only.\n\n |
| \n\nConfiguration Management Database \\(CMDB\\)\n\n PRB2017461\n\n | \n\nThere's MULTI\\_MATCH errors when duplicate rows exist in cmdb\\_rel\\_ci for non-dependency relationships\n\n | \n\nAfter upgrading to the Australia release, Discovery logs may show errors when processing CI relationships if there are pre-existing duplicate rows in the cmdb\\_rel\\_ci table for the same parent-child-type combination. These errors are harmless and do not affect data integrity. The duplicate relations in cmdb\\_rel\\_ci should be handled gracefully without generating errors in Discovery logs.\n\n | \n\n \n\n |
| \n\nConfiguration Management Database \\(CMDB\\)\n\n PRB2017567\n\n | \n\nThere is an infinite loop in PartialPayloadProcessor when the payload size limit is exceeded on the first record of a batch\n\n | \n\nRe-running the payload after changing the property 'glide.identification\\_engine.partial\\_processing\\_max\\_fetch\\_memory\\_mb' to zero causes the thread to be in an infinite loop.\n\n | \n\n1. Run the payload to create a partial payload: var payload = \\{ 'items': \\[ \\{ 'className': 'cmdb\\_ci\\_computer', 'values': \\{ 'ram': 'q111211' \\}, 'sys\\_object\\_source\\_info': \\{ 'source\\_native\\_key': 'IRE\\_TOI\\_PARTIAL\\_1', 'source\\_name': 'SERVICENOW', 'source\\_feed': 'DISK\\_FEED', 'source\\_recency\\_timestamp': '2019-08-26 13:00:00' \\} \\}, \\{ 'className': 'cmdb\\_ci\\_disk', 'values': \\{ 'name': 'disk1' \\} \\} \\], 'relations': \\[ \\{ 'parent': 0, 'child': 1, 'type': 'Contains::Contained by' \\} \\] \\}; var input = new JSON\\(\\).encode\\(payload\\); var output = SNC.IdentificationEngineScriptableApi.createOrUpdateCIEnhanced\\('SERVICENOW', input, \\{\\}\\); gs.print\\(output\\);.\n2. Change the property to 'glide.identification\\_engine.partial\\_processing\\_max\\_fetch\\_memory\\_mb' to 0.\n3. Re-run the payload.\n\n Observe the thread is now in infinite loop.\n\n |
| \n\nConfiguration Management Database \\(CMDB\\)\n\n PRB2018505\n\n | \n\nThe multiSource **last\\_discovered** field is not updated even when the CI is updated\n\n | \n\nThe multi-source last\\_discovered timestamp is not updated when CI is rediscovered from the same source.\n\n | \n\n1. Run the following script to create a multi-source record: var payload = \\{ 'items': \\[\\{ 'className': 'cmdb\\_ci\\_linux\\_server', 'values': \\{ 'short\\_description': 'Linux server description', 'name': 'Linux Server 1' \\} \\}\\] \\}; var input = new JSON\\(\\).encode\\(payload\\); var output = SNC.IdentificationEngineScriptableApi.createOrUpdateCIEnhanced\\('ServiceNow', input, \\{\\}\\); gs.print\\(JSON.stringify\\(JSON.parse\\(output\\), null, '\\\\t'\\)\\);.\n2. Manually add the last\\_discovered value to col51 in the cmdb\\_multisource\\_data table for this record.\n3. Rerun the same payload with the same CI with updated short\\_description.\n\n Observe that col51 is not updated with the latest time stamp.\n\n |
| \n\nConnections and Credentials\n\n PRB2007222\n\n | \n\nAuthMetadataProvider .getAliasInfoList\\(\\) performs unfiltered full-table scan on sys\\_alias \\(29,000+ rows\\)\n\n | \n\nThis causes QueryWarning and excessive DB load. The same behavior occurs via any code path that calls PersonalAuthClient .getAuthCredentialInfo\\(credentialId\\).\n\n | \n\n1. Open an instance with a large number of aliases in sys\\_alias \\(for example, 29,000+ records\\).\n2. Trigger a flow that invokes sn\\_cc.PersonalAuthAPI\\(\\) .getInitiatorURL\\(aliasId\\) with a valid alias ID.\n\n Observe that the following warning appears in the system logs: 'QueryWarning \\*\\*\\* WARNING \\*\\*\\* Large Table: Table handling an extremely large result set: 29180'. Additionally, observe that the info-level log for orphaned credential aliases contains 'Cannot find a credential with the given alias sys\\_id...'.\n\n |
| \n\nContent Library Portal\n\n PRB2005753\n\n | \n\nContent lookup historical data triggers unintended deduplication for pa\\_manual\\_breakdowns records\n\n | \n\nThe fix script runs with the 'isHistorical' parameter set to true, then it calls the deduplicateByValueField function. The duplication logic doesn't query for the breakdown; it only looks for duplicated value to identify duplicate records. In theory, there could be duplicated value across different breakdowns, causing unwanted data loss.\n\n | \n\n \n\n |
| \n\nContent Library Portal\n\n PRB2010143\n\n | \n\nMultiple ais\\_index events are triggered for sam\\_sw\\_product\\_lifecycle during content updates\n\n | \n\nDuring content updates in the ITAM Content Library, a large number of ais\\_index events are generated for the sam\\_sw\\_product\\_lifecycle \\(SAM software lifecycle\\) and sn\\_hamp\\_lifecycle\\_definition \\(HAM hardware lifecycle\\) tables. These events appear in the event log. The excessive events are triggered because system metadata columns on the AI Search datasources for these two tables are missing the no\\_text\\_index field attribute. Without this attribute, the AI Search indexing engine includes these columns in the vector index.\n\n | \n\n \n\n |
| \n\nCore UI Responsive Dashboards\n\n PRB2019649\n\n | \n\nExclude legacy dashboards from the 'PA Indicator Recommendation Calculator Job'\n\n | \n\nThe 'PA Indicator Recommendation Calculator Job' takes a long time to run \\(10+ hours\\).\n\n | \n\n \n\n |
| \n\nCustomer Operations for Customer Service Management\n\n PRB2017754\n\n | \n\nQuery rules show an error with Security Constraints and remove records\n\n | \n\nQuery rules show an error and also pull more data than the Territory member assignment\n\n | \n\n \n\n |
| \n\nCustomer Service Management\n\n PRB2028756\n\n | \n\nWhile upgrading from Yokohama to Zurich, a skipped error occurs\n\n | \n\n \n\n | \n\n \n\n |
| \n\nDatabase Compaction\n\n PRB1993126\n\n [KB3109620](https://hi.service-now.com/kb_view.do?sysparm_article=KB3109620)\n\n | \n\n'Compactor' on RaptorDB creates indexes without 'CONCURRENTLY', causing widespread locks\n\n | \n\nThe DB 'Compactor' job creates direct indexes on temporary tables that are linked with source tables through triggers. Once 'insert' comes in for a source table, the trigger also tries to write on a TMP table, and are blocked by the 'Create index' command.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nDatabase Indexes\n\n PRB1975183\n\n | \n\nCreating an index on a few columns with an already existing column causes a drop of the redundant index and a 'AccessExclusiveLock' on a table\n\n | \n\n \n\n | \n\n1. Ensure that an index already exists on an instance for the ColA.\n2. Create an index on: ColA, ColB, ColC, ColD.\n3. Verify that the redundant index check is dropping the index, causing 'AccessExclusiveLock' and slowness on the instance.\n\n Expected behavior: It should have been dropped concurrently so that there's no instance wide issue while dropping the index.\n\n Actual behavior: There's an instance wide issue due to the 'AccessExclusiveLock'.\n\n |
| \n\nDatabase Persistence - Data Access\n\n PRB2021451\n\n | \n\nMariaDB/Oracle UUID values with hyphens need to be normalized in query time\n\n | \n\nWhen query a UUID column has hyphens, the returned results won't be correct as UUID values are stored without the hyphens. It's okay for Postgres because it accepts UUID values with or without values, but this breaks on MariaDB and Oracle.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - Data Access\n\n PRB2027220\n\n | \n\nColumnName.resurrect\\(\\) re-shortens long names, corrupting external store column names on deserialization\n\n | \n\nColumnName.resurrect\\(\\) reconstructs a ColumnName from its serialized form using new ColumnName\\(name\\), which re-applies the preFujiShortColumnName\\(\\) 30-character shortening algorithm. However, serialize\\(\\) writes the already-resolved fName directly. For external-store columns \\(Snowflake, BigQuery, Trino\\) whose physical names exceed 30 characters, the name is corrupted on deserialization — the resurrected ColumnName points to a shortened name that doesn't exist in the external store.\n\n | \n\n1. Create a ColumnName with shortening turned off: new ColumnName\\('external\\_column\\_with\\_a\\_very\\_long\\_name', false\\) \\(37 chars, exceeds MAX\\_LENGTH of 30\\).\n2. Serialize via ColumnName.serialize\\(writer, cn\\).\n3. Deserialize via ColumnName.resurrect\\(reader\\).\n\n Observe the resurrected name is the 30 character shortened form, not the original 37 character name — a round-trip corruption.\n\n |
| \n\nDatabase Persistence - Data Access\n\n PRB2036434\n\n | \n\nAdding unique identifier \\(UUID\\) support for Workflow Data Fabric-Trino\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - Data Access\n\n PRB2036436\n\n | \n\nAdd a unique identifier \\(UUID\\) Glide type\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - Dictionaries\n\n PRB2021884\n\n | \n\nDictionaryXMLParser check for other numeric types\n\n | \n\n \n\n | \n\n \n\n |
| \n\nDatabase Persistence - Graph\n\n PRB1989714\n\n | \n\nThe 'WITH' clause requires all variables to be explicitly aliased\n\n | \n\n \n\n | \n\n \n\n |
| \n\nDatabase Persistence - Graph\n\n PRB1991033\n\n | \n\nThe user is not getting the expected response for the query, 'Give me active users created in Q3 in 2025' in Gemini\n\n | \n\n \n\n | \n\n \n\n |
| \n\nDatabase Persistence - Graph\n\n PRB1991929\n\n | \n\nAdd a guardrail to prevent unbounded/extremely large queries from the LLM\n\n | \n\nA 184M SQL query was produced and attempting to parse it brought the node down with OOM.\n\n | \n\nExecute cypher2Results with the cypher query.\n\n Observe that OOM is parsing the massive generated SQL.\n\n |
| \n\nDatabase Persistence - Graph\n\n PRB2025391\n\n | \n\nEncoded query is not supporting variable length edges\n\n | \n\n \n\n | \n\n \n\n |
| \n\nDatabase Persistence - Graph\n\n PRB2026584\n\n | \n\nAggregate and Function types are not accepted in Function Using\\(\\)\n\n | \n\nAfter creating a query with GraphQueryBuilder, users of GraphQueryBuilder API should be able to get the encoded query representation as a transferrable serialization of the query.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - Graph\n\n PRB2026592\n\n | \n\nInline node properties via withProperties\\(\\) are dropped on round-trip\n\n | \n\nAfter creating a query with GraphQueryBuilder, users of GraphQueryBuilder API should be able to get the encoded query representation as a transferrable serialization of the query.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - WDF\n\n PRB1921715\n\n | \n\nAttempting to run an RLQuery condition on a database view removes all records unexpectedly from the view\n\n | \n\nRelated List conditions aren't valid for database views, and they are blocked on the sys\\_report condition builder. However, a user can run an encoded query containing a related list query \\(just like any invalid query\\) and get returned an invalid query error, which is correct. The problem is after specifically running a related list condition on a db-view \\(valid or invalid\\), all the records of the view disappear, leading to other problems.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - WDF\n\n PRB1931656\n\n | \n\nA data fabric \\(DF\\) table should be blocked when creating a 'shard' type rotation table\n\n | \n\n \n\n | \n\n1. Create a DF table.\n2. Assign unique string columns with type 'GUID'.\n3. Navigate to sys\\_table\\_rotation.\n4. Create a record.\n5. Add the name of the mapped table to the **Name** field.\n6. Choose a shard.\n7. Select the column with type 'GUID'.\n\n Expected behavior: The DF table should be blocked when it's being used as base rotation table for extension, rotation, and shard.\n\n Actual behavior: A rotation record is created with the DF table as a base rotation table.\n\n |
| \n\nDatabase Persistence - WDF\n\n PRB1978280\n\n | \n\nMissing/Incorrect Date Part Implementations\n\n | \n\nAnalysis of TrinoDatePartFormatter.java revealed eight implementation issues affecting date/time extraction functions.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - WDF\n\n PRB2019390\n\n | \n\nUpdate sets do not capture interface specific metadata\n\n | \n\nWhen the user creates a field mapping and interface to implementation relationship record in the m2m, only the table and columns are captured, but no interface specific metadata is captured.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - WDF\n\n PRB2019509\n\n | \n\nMaterializing virtual table when max\\_insert\\_size is reached fails\n\n | \n\nWhen the user hits the max\\_insert\\_size and executes the query, the DBExtendedInsert DBI is nulled.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - WDF\n\n PRB2030176\n\n | \n\nAdd DBI methods to abstract create/delete temporary tables\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - WDF\n\n PRB2030390\n\n | \n\nA java.lang.SecurityException occurs\n\n | \n\nThe error reads, 'Illegal access to method close\\(\\) in class com.glide.db.DBQuery'.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - WDF\n\n PRB2032178\n\n | \n\nEnsure Glide UUID time based generation is sortable\n\n | \n\nCurrently Glide UUID time based generation is not always sortable, if multiple UUIDs are generated in the same millisecond.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - WDF\n\n PRB2036451\n\n | \n\nEnable data interface tables to work with remote and virtual tables\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - WDF\n\n PRB2036455\n\n | \n\nColumn mapping capability\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nDatabase Persistence - WDF\n\n PRB2036458\n\n | \n\nBasic field-level transform support on interfaces\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nData Management Console\n\n PRB1949587\n\n | \n\nArchive conditions are deleted when users edit the destroy rule conditions\n\n | \n\nWhen predicate builder is used, the user observes many fields in a drop-down list for a dot walked field when compared to the fields observed in UI16.\n\n | \n\n \n\n |
| \n\nData Management Console\n\n PRB1976888\n\n | \n\nStatsGatherer isn't collecting stats when it runs in parallel with a SNC provision job\n\n | \n\n \n\n | \n\n1. Navigate to sys\\_sdu\\_collection\\_job.\n2. Change the 'Collection' job record status to 'running'.\n3. Run StatsGatherer.\n\n See that StatsGatherer should collect stats, but isn't.\n\n |
| \n\nData Management Console\n\n PRB1978885\n\n | \n\nEnable Data Destroy checkbox gets unchecked when a pop-up is closed using the **Close** button\n\n | \n\nWhen the Enable Data Destroy checkbox is checked and the user unchecks it, a confirmation pop-up appears with **Yes**, **Cancel**, and **Close \\(X\\)** options. Selecting **Close \\(X\\)** closes the pop-up and reverts the checkbox back to its previously checked state — no change is applied. Selecting **Cancel** closes the pop-up and reverts the checkbox back to its previously checked state — no change is applied. Selecting **Yes** closes the pop-up and applies the change — checkbox remains unchecked. The same revert behavior applies in reverse — if unchecked and user checks it, then dismisses via **Close \\(X\\)** or **Cancel**, it reverts back to unchecked.\n\n | \n\n1. Navigate to the Edit Archive Rule page.\n2. Ensure the Enable Data Destroy checkbox is checked.\n3. Uncheck the checkbox.\n\nObserve that a confirmation pop-up appears with **Yes**, **Cancel**, and **Close \\(X\\)** options.\n\n4. Select the **Close \\(X\\)** button on the pop-up.\n\n Expected behavior: The pop-up closes. Enable Data Destroy checkbox reverts to its previous checked state. No change is applied unless the user explicitly selects**Yes**.\n\n Actual behavior: The pop-up closes. Enable Data Destroy checkbox becomes unchecked even though the action was not confirmed.\n\n |
| \n\nData Management Console\n\n PRB2013603\n\n | \n\nStatsGatherer early death\n\n | \n\nStats Gatherer stops with the error 'Zero records found in sys\\_audit'.\n\n | \n\n1. Create sys\\_audit SPTS with 0 row count.\n2. Trigger Stats gatherer.\n\n Observe Stats Gatherer stops with error 'Zero records found in sys\\_audit'.\n\n |
| \n\nData Management Console\n\n PRB2013605\n\n | \n\nThe Statsgatherer job is finished with incomplete data\n\n | \n\n \n\n | \n\n \n\n |
| \n\nData Management Console\n\n PRB2015722\n\n | \n\nLoading conditions don't appear in rule details page\n\n | \n\nConditions do not appear where they should.\n\n | \n\n1. Log in to the instance.\n2. Navigate to the DMC.\n3. Select a table with an archive rule and navigate to Rule Details page.\n4. Edit any field on the page and select **Update**, then switch the tabs.\n5. Observe the table associated with the rule.\n\n Expected behavior: The conditions should be displayed for the rule.\n\n Actual behavior: The conditions are not appearing.\n\n |
| \n\nData Management Console\n\n PRB2019127\n\n | \n\nPersistence Failures \\(Missing Parent Stats ID\\) for ALIAS/Normal\n\n | \n\nPeripheral stats are not stored.\n\n | \n\n1. Create a table with long table name.\n2. Enable the sys\\_audit stats for this in Audit management console.\n3. Change any field in this table.\n4. Audits will be added with tablename = ALIAS:\\{shortTableName\\}.\n5. Now run stats gatherer.\n\n Observe that peripheral stats are not stored for this table and the error is logged.\n\n |
| \n\nData Management Console\n\n PRB2025271\n\n | \n\nChange the status column label for tables on primary/gateway to **Active** from 'Live'\n\n | \n\nWith the new naming convention for Data archiving solution to object storage, the label for status column value displayed is renamed so that it is not confusing.\n\n | \n\n \n\n |
| \n\nData Management Console\n\n PRB2030039\n\n | \n\n'Physical Table Stats Gatherer' is triggered, which does 'UNION ALL' for rotated tables\n\n | \n\nThere's a repeated slow query \\#-1454801932 from the daily 'Physical Table Stats Gatherer' job, which is triggered 6 times. This causes spikes in SQL response times.\n\n | \n\n \n\n |
| \n\nData Management Console\n\n PRB2032534\n\n | \n\nWhen 'Age in seconds' is less than 3600, it's resolved as 0 in the Data Management Console \\(DMC\\) rule screen\n\n | \n\nThe 'Age in seconds' property set on an auto flush rule is translated into years, days and hours for the rule management page. Seconds < 3600 doesn't make up an hour, so it has resolved as 0 in hours.\n\n | \n\n1. Create an auto flush rule with age in seconds = 3599.\n2. Open the created rule from DMC by navigating to the table details view and then picking the concerned rule from the 'Rules' tab.\n3. Verify that the matchfield inputs for years, days and hours show 0.\n\n |
| \n\nData Management Console\n\n PRB2034974\n\n | \n\nAn age of less than 3600 seconds is resolved as 0 in the DMC rule screen\n\n | \n\n \n\n | \n\n \n\n |
| \n\nData Privacy \\(Classic\\)\n\n PRB2022419\n\n | \n\nUnable to generate granular findings for **Journal** fields in Data Discovery job\n\n | \n\n \n\n | \n\n1. Log in to an instance.\n2. Create data discovery policy with different type of columns.\n3. While running a data discovery job, select track granular discovery, run the job.\n4. Open the granular findings.\n5. Verify the age pattern from any records.\n\n Observe that there is no age mentioned, yet its still its detected as sensitive data.\n\n |
| \n\nData Privacy \\(Classic\\)\n\n PRB2024478\n\n | \n\n**Currency** field types are not anonymized properly\n\n | \n\nThe **Currency** field type is not recognized by the Data Privacy discovery engine or processed by anonymization rules.\n\n | \n\n \n\n |
| \n\nData Product Backend Services\n\n PRB2027662\n\n | \n\n**Resolving** field mapping discrepancies between interfaces and implementers\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nData Snapshots\n\n PRB2028735\n\n | \n\nOn non-eligible instances for Data Snapshots, Data Snapshots functionalities are accesible\n\n | \n\nThe following data snapshots functionalities are accessible in non eligible instances for data snapshots: Data Snaphshots Hierarchy, Data Snapshots Exclusions, Data Snapshots Jobs , Data Snapshots Jobs Logs, and Bucket Group Mapping for Data Snapshots.\n\n | \n\n \n\n |
| \n\nDemand Management\n\n PRB2020276\n\n | \n\nThe **Create Epic** UI action doesn't work in Australia\n\n | \n\n \n\n | \n\n1. Navigate to a 'Demand' record.\n2. Select the **Create Epic** related link on the 'Demand' form.\n\n Observe that the action doesn't work/is missing.\n\n |
| \n\nDeveloper Sandboxes\n\n PRB2016067\n\n | \n\nServiceNow Studio shows 'Recently opened' across controller and sandboxes\n\n | \n\n'Recently opened' does show the project and file from sandbox.\n\n | \n\n1. Choose an instance that has multiple sandboxes.\n2. Log in to one sandbox \\(1\\) and open SNS, then create a new project.\n3. Add a new file \\(for example, a business rule\\).\n4. Log into another sandbox \\(or base\\) and open SNS.\n\n Expected behavior: 'Recently opened' shouldn't show new project or file from sandbox \\(1\\)\n\n Actual behavior: 'Recently opened' does show the project and file from sandbox \\(1\\). Choosing them results in 'Not found' error.\n\n |
| \n\nDocument Intelligence Unified Backend\n\n PRB2029867\n\n | \n\nUsers can configure more than 50 fields per use case, which does not match the product and pricing based limitations\n\n | \n\n \n\n | \n\n \n\n |
| \n\nDocument Management\n\n PRB2032863\n\n | \n\nSmartDocs default skill enablement for all tables\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nDocument Management Services\n\n PRB2032865\n\n | \n\nSmart redaction with redaction codes and notes for documents\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nDocument Viewer\n\n PRB2021741\n\n | \n\nWhen printing a PDF from the $viewer.do UI page, an extra page is appended to the end of the PDF in the print dialog\n\n | \n\nWhen printing a PDF with Document Viewer \\($viewer.do\\) UI page using CTRL + P, an extra page is appended to the end of the PDF in the print dialog.\n\n | \n\n1. Open a PDF attachment in $viewer.do.\n2. Press 'Ctrl + P'.\n3. Scroll down.\n\n Observe an empty page appended to the PDF.\n\n |
| \n\nDynamic Guidance\n\n PRB2050926\n\n | \n\nUnintended Dynamic Guidance steps in Unified Navigation Onboarding modal\n\n | \n\nThe onboarding modal contains Dynamic Guidance steps.\n\n | \n\n1. Open a Zurich/Australia instance with Now Assist enabled.\n2. Log in as a user with Now Assist enabled.\n3. On first-time login, notice the onboarding modal.\n\n Expected behavior: The onboarding modal shouldn't contain the steps of Dynamic Guidance.\n\n Actual behavior: The onboarding modal contains the steps of Dynamic Guidance.\n\n |
| \n\nDynamic Translation for Agent Chat\n\n PRB2030959\n\n | \n\nWhen using the live agent in Now Assist Virtual Agent \\(NAVA\\), the disclaimer message at the bottom is dynamically translated based on the agent's session language\n\n | \n\nThe disclaimer message should be displayed in the end user's session language preference instead of the agent's session language.\n\n | \n\n1. As an agent, impersonate a system administrator user.\n2. Switch the agent language to French under 'Preferences'.\n3. Navigate to **Service Operations Workspace**.\n4. Make the agent available.\n5. As the end user, set the session language to English.\n6. Navigate to the **Employee Service Center** portal.\n7. Initiate NAVA.\n\nObserve the disclaimer message is in English.\n\n8. Connect to a live agent.\n9. Once the work item is offered to agent, accept the work item.\n\nObserve that the disclaimer message is translated to French for the end user.\n\n\n Expected behavior: The disclaimer message should honor the end user's session language.\n\n Actual behavior: When connected to a live agent, the disclaimer message is changed based on the agent's session language.\n\n |
| \n\nEdge Encryption\n\n PRB2012969\n\n | \n\nEdge Encryption mass jobs do not support sys\\_audit table rotation\n\n | \n\nEdge Encryption mass jobs \\(such as mass-encrypt, mass-decrypt, key-rotation\\) that process the audited journal field history do not correctly handle instances where the 'sys\\_audit' table has been rotated. When sys\\_audit is rotated, the historical audit records no longer reside in sys\\_audit itself but in one or more physical rotation tables \\(for example, sys\\_audit0 or sys\\_audit1\\). Because the job execution infrastructure previously hard-coded sys\\_audit as the target table, all direct updates issued during job processing targeted the base sys\\_audit table and found no matching records. This results in zero rows being updated for any encrypted field that lives exclusively in a rotated partition.\n\n | \n\n1. Configure an Edge Encryption mass job on a table/field whose **Journal** field is audited \\(for example, incident.work\\_notes with auditing enabled\\).\n2. Rotate the sys\\_audit table to create physical tables such as sys\\_audit0 and sys\\_audit1 that contain the actual audit records, and so that the sys\\_audit base table is empty.\n3. Run the Edge Encryption mass job, such as mass-encrypt, mass-decrypt, or key-rotation.\n\n Observe that no audit records are updated, and the job reports zero rows processed for the AUDITED\\_NEW\\_VALUE and AUDITED\\_OLD\\_VALUE chunk types. When verifying in the database that encrypted values in sys\\_audit0 / sys\\_audit1 are unchanged, this confirms updates targeted the empty sys\\_audit base table.\n\n |
| \n\nEdge Encryption\n\n PRB2016789\n\n | \n\nEdge Encryption mass decryption job doesn't support tables with edge encrypted data inside a field value\n\n | \n\nThere are several tables that end up with edge encrypted data stored inside a field, but where the entire field is not edge encrypted. The user has no way to migrate this data from being edge encrypted. To allow sys\\_archive\\_log to be used in an edge encryption configuration, the user must add the 'edge\\_table\\_whitelist=true' attribute to the table in sys\\_dictionary. Adding this attribute allows the sys\\_archive\\_log table to show up in the table list on the edge configuration page.\n\n | \n\n1. Create an edge encryption configuration on the **incident.short\\_description** field.\n2. Run a mass encryption job to encrypt the data on that field.\n3. Create an archive rule for the incident table to archive one or more of the records with an encrypted **short\\_description** field.\n4. Verify that sys\\_archive\\_log records are created for the archived incidents, and that the **Payload** field has edge encrypted data.\n5. Create an edge encryption rule on **sys\\_archive\\_log.payload**.\n6. Create an edge decryption job on the sys\\_archive\\_log table.\n7. Run the job.\n\n Expected behavior: Edge encrypted data inside the**sys\\_archive\\_log.payload** field is decrypted by the job.\n\n Actual behavior: The scheduled encryption job does not have any execution records nor chunks, as it did not find any data to be decrypted.\n\n |
| \n\nEmail Accounts\n\n PRB2022999\n\n | \n\nAdd the capability to capture mailbox as part of headers\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nEvent Management\n\n PRB2017829\n\n | \n\nA fix script incorrectly marks event rules as UI16 incompatible\n\n | \n\nDuring an Australia upgrade, the fix script EM - EventRuleUI16CompatibilityUpdater runs to populate the **is\\_ui16\\_compatible** field on all existing em\\_match\\_rule records. The method \\_countRegexInFields counts field name occurrences across rawFields and additionalInfoFields to detect multiple regex patterns on the same field. However, it doesn't check whether the field actually has a regex value defined before incrementing the counter.\n\n | \n\n1. Open a Zurich instance.\n2. Create and save an event rule where the same field name appears in both rawFields and additionalInfoFields.\n3. Upgrade the instance to an Australia version.\n\n Observe that in the event rule record is\\_ui16\\_compatible is set to false, and it can't be opened it from previous UI.\n\n |
| \n\nEvent Management\n\n PRB2022546\n\n | \n\nTag based group is created with single Alerts where em\\_agg\\_group points at two alerts\n\n | \n\nA new TBAC group is created with a recent corresponding alert only.\n\n | \n\n1. Create TBAC rule.\n2. Send two events matching this TBAC rule.\n3. Wait for the TBAC group to be created with the corresponding two alerts.\n4. Create a new matching event but do not submit yet.\n5. Close on of the group secondaries.\n6. Immediately send the prepared Event from step 4.\n\n Notice that a new TBAC group is created with a recent corresponding alert only.\n\n |
| \n\nExperimentation Framework Core\n\n PRB2033548\n\n | \n\nBefore activating any feature, an admin must accept the new feature preview terms in the modal\n\n | \n\n \n\n | \n\n \n\n |
| \n\nExternal Content Connectors Glide\n\n PRB2027151\n\n | \n\nAfter deleting the SPO connector, results can still be found\n\n | \n\nThe AIS query engine requires the qlang=advanced parameter to correctly interpret and match documents. Without it, queries silently fail to match any documents, causing operations like deleteByAISQuery to delete zero records.\n\n | \n\n \n\n |
| \n\nFinancial Management\n\n PRB2032487\n\n | \n\nRole available in the ACL is not actually available in the Role table, so there are orphan records available in the sys\\_security\\_acl\\_role table\n\n | \n\n \n\n | \n\n \n\n |
| \n\nFinancial Services Operations\n\n PRB2038662\n\n | \n\nA query range error appears when querying on the filter present under 'Claim transaction' & 'Receiving transaction'\n\n | \n\nPart of the query on sn\\_bom\\_transaction is ignored because of insufficient access for the 'query\\_range' operation on sn\\_bom\\_transaction.details.\n\n | \n\n1. Impersonate the sn\\_bom\\_payment.claim\\_agent role.\n2. Navigate to **Workspaces** > **Financial services workspace** > **Claims** > **All** > **New** > **Internal claim**.\n3. Fill in all the details and add multiple transactions into the fields **Claim transactions** & **Receiving transactions**.\n4. Save the form.\n5. Navigate to the related lists of 'Claim Transactions' and 'Receiving Transactions'.\n6. Select the filter icon and start querying on 'Sender transaction' & 'receiving transaction' respectively on both the related lists.\n\n Observe the error as mentioned above.\n\n |
| \n\nFlow Engine\n\n PRB1909705\n\n | \n\nA transform script for JDBC DSAs isn't erroring out in engine major version v2\n\n | \n\nThe issue can be reproduced when data stream actions are the same scope. The issue also occurs when the data stream actions are other than global and the script include is 'Global - Accessible to All Application Scopes'.\n\n | \n\n \n\n |
| \n\nFlow Engine\n\n PRB2013989\n\n | \n\nAI agent execution fails when source of record has been created by the virtual agent on portal\n\n | \n\nThis issue occurs when the impersonates user doesn't have the 'admin' role.\n\n | \n\n1. Install the following:\n - Playbook Experience \\(playbook-experience:29.1.0\\)\n - Playbook Experience Components \\(servicenow-now-playbook-experience:29.2.2-SNAPSHOT\\)\n - Process Automation Designer \\(sn-process-automation-designer:29.3.1-SNAPSHOT\\)\n - Customer Service Management Demo Data' \\(Plugin id: com.snc.customerservice.demo\\)\n - Playbooks for Customer Service Management \\(app-csm-playbook:6.4.0-SNAPSHOT\\)\n - app-csm-complaint-case:8.0.2-SNAPSHOT\n - app-csm-complaint-case-ai-agents:1.1.2-SNAPSHOT\n - app-csm-complaint-gen-ai:2.1.2-SNAPSHOT\n2. Impersonate the user 'Abel Tuter'.\n3. Navigate to **/csm**.\n4. Select the **Sparkle** icon to launch the virtual agent.\n5. Paste this prompt to the virtual agent to go through record creation: 'I want to log a complaint. My KNS-ULTRA1100 is over heating. The product becomes uncomfortably hot during normal operation, even with light usage. My colleague had also experienced the same issue with the product on their machine. It started happening 2 days ago'.\n6. Once the record has been created, impersonate the user 'Abraham Lincoln' on the platform.\n7. Find the created record.\n8. Keep selecting the **Continue** button to advance to the 'Research' stage.\n9. Select the **Use an AI agent** button.\n\n Notice that an error is shown to the user, and the execution plan is terminated with the message, 'You don't have the required access to complete this request. Try another request.'.\n\n |
| \n\nFlow Engine\n\n PRB2026000\n\n | \n\nEngines support for conditional 'go back to' in Playbooks\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nFlows \\(Family Channel\\)\n\n PRB1975298\n\n | \n\nAfter moving a flow from one instance to another using an update set, the flow variable label changes to match the variable name\n\n | \n\nIn the payload of the custom update that captured the flow, the variable correctly displays its label in the update set payload. However, when viewed in Flow Designer, the label appears to have been updated to match the variable name.\n\n | \n\n1. Prepare two Zurich instances.\n2. Navigate to the first Zurich instance.\n3. Create an update set and make it current.\n4. Create a simple flow and create a variable with a long name with a space.\n5. Ensure that those creations are captured in the update set and complete the update set.\n6. Deploy this update set to the second Zurich instance.\n7. **Navigator** > **Remote instance** > **Retrieved completed update set** > **Commit**.\n8. Open the flow and verify that the flow variable label is automatically updated to match the variable name.\n\n |
| \n\nFlows \\(Family Channel\\)\n\n PRB2003332\n\n | \n\nThe user receives the message, 'Number of rows hidden by security constraints ' in Flow Designer related sub-flows\n\n | \n\nThe user sees the security constraints message when opening 'See related flows' in sub-flows.\n\n | \n\n1. Open Flow Designer.\n2. In the 'Subflows' tab, open a subflow.\n3. In the 'More' menu, select **See related flows**.\n\n Notice the security constraint message when it opens.\n\n |
| \n\nFlows \\(Family Channel\\)\n\n PRB2014125\n\n | \n\nRemove use of javascript: prefixed reference qualifiers\n\n | \n\n \n\n | \n\n \n\n |
| \n\nGenerative AI Controller\n\n PRB2026284\n\n | \n\nAgents aren't working in Zurich nightly with the latest snapshot\n\n | \n\n \n\n | \n\n1. Navigate to agents playground.\n2. Trigger any agent.\n\n See that the agent is stuck in starting and no context is passed to it.\n\n |
| \n\nGRC: Crisis Management\n\n PRB2039145\n\n | \n\nAdding similar tasks to a task group doesn't show the correct filters\n\n | \n\n \n\n | \n\n \n\n |
| \n\nGRC Platform Plugins\n\n PRB2019351\n\n | \n\nOn final approval of policy, a generated KB article is not published\n\n | \n\nThe KB article is not published and throws the error, 'Failed to publish knowledge article'. The associated article is created by this user but is not moved to the 'Published' state.\n\n | \n\n1. Navigate to sn\\_compliance\\_policy.\n2. Select **New** to open new policy form.\n3. Fill in the necessary fields.\n4. Add policy text, uncheck the **Require Review Approval checkbox**, and **Submit**.\n5. Select **Request Review**.\n\nNotice that the system moves the record to the 'Review' state.\n\n6. Select **Request Content Approval**.\n\nNotice that the system moves the record to the 'Approval' state.\n\n\n Observe that although the Final Approver approves the policy and the policy is published, the associated article is still in a 'Draft' state.\n\n |
| \n\nHermes \\(Family\\)\n\n PRB2018415\n\n | \n\nImplement retry mechanism for publishing encryption metadata\n\n | \n\nThe new cluster won't have the encryption key since there is no change detected in the dare\\_key\\_metadata table.\n\n | \n\n1. Insert a key in the dare\\_key\\_metadata table that currently gets published to the inbox of a cluster \\(Cluster A\\).\n2. Change the Hermes clusters to point to another cluster \\(Cluster B\\).\n\n Observe that the new cluster won't have the encryption key since there is no change detected in the dare\\_key\\_metadata table.\n\n |
| \n\nHermes \\(Family\\)\n\n PRB2028058\n\n | \n\nIdentify and collect metrics for XML stats\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nHermes \\(Family\\)\n\n PRB2028059\n\n | \n\nSet up an observer on the dare\\_key\\_metadata table to observe and transmit key changes to the Broker's inbox topic\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nHermes \\(Family\\)\n\n PRB2028061\n\n | \n\nHermes Topic Manager should have a configurable setting for a topic retention period\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nHermes \\(Family\\)\n\n PRB2028063\n\n | \n\nTopic Manager support for bring your own key \\(BYOK\\)\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nHiring Core\n\n PRB2025492\n\n | \n\nOnly one Job Request is visible in 'Active Requisitions' on the home page of Recruitment Workspace\n\n | \n\nOn the home page of Recruitment Workspace, only one Job Request is visible in the Active Requisition portion even if multiple Job Requests are present in the backend.\n\n | \n\n \n\n |
| \n\nHR Service Delivery\n\n PRB2023321\n\n [KB3025105](https://hi.service-now.com/kb_view.do?sysparm_article=KB3025105)\n\n | \n\nIn HR Agent Workspace, an HR case can be cancelled without adding a work note, causing 'undefined' to be automatically logged in the conversation section\n\n | \n\nWith the **Cancel** UI action \\(sys\\_ui\\_action sys\\_id 325370019f22120047a2d126c42e701d\\), the workspace client\\_script\\_v2 unconditionally forwards the modal's **Work note** field to the server. When the field is left empty during case cancellation, GlideAjax.addParam stringifies undefined to the string 'undefined' and forwards it to the server, which then persists it to work\\_notes.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nHTML Field Type Editor\n\n PRB2008555\n\n | \n\nThe @mention and response template in HTML Editor does not appropriately respond to assistive technologies\n\n | \n\nThe screen reader does not identify the drop-down list or the members of the list.\n\n | \n\n1. Create an account on Assistiv Labs to use NVDA and JAWS.\n2. Open a base instance.\n3. Create or set the system property 'glide.ui.journal.use\\_html' to 'true'.\n4. Navigate to **Service Operations Workspace**.\n5. Open any incident.\n6. Open a screen reader, such as VoiceOver and Safari or JAWS/NVDA and Chrome.\n7. Navigate to the **Comments/Work Notes** field.\n8. Enter '@' and a character or two for the user to invoke the drop-down list for user selection.\n\n Notice that neither screen reader identifies the pop-up, nor is there any identification of the members of the list as the user navigates it.\n\n |
| \n\nHTTP Client\n\n PRB1914462\n\n [KB2813624](https://hi.service-now.com/kb_view.do?sysparm_article=KB2813624)\n\n | \n\nThere's a warning log 'Invalid cluster size -1, will return'\n\n | \n\nThis is caused by stricter hostname validation logic introduced in Glide's HTTP client layer. The change impacts RESTMessageV2 calls made from scheduled jobs within the HLA \\(Health Log Analytics\\) application. Although the target and source instance hostnames are identical, the platform incorrectly treats them as mismatched, resulting in a java.lang.SecurityException and blocking HLA workflows that rely on fetching /xmlstats.do?include=services\\_status. It breaks the HLA flow responsible for retrieving elastic endpoints and other service status information.\n\n | \n\n \n\n |
| \n\nIdentification and Reconciliation API\n\n PRB2031317\n\n | \n\nApply fix script for base instance dynamic IRE properties\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nIdentity\n\n PRB1988754\n\n | \n\nNHIUserTrackerDAO has a cache \\(sys\\_mi\\_user\\_cache \\) which is storing GlideDateTime objects\n\n | \n\nThis issue was noticed in heap dumps.\n\n | \n\n \n\n |
| \n\nInbound API Integration Usage Framework\n\n PRB2016072\n\n | \n\nExclude Moveworks integration traffic\n\n | \n\nMoveworks requests to ServiceNow APIs \\(such as Table API\\) are being counted as integration traffic. They should be excluded.\n\n | \n\n \n\n |
| \n\nIncident Communications Management\n\n PRB2028847\n\n | \n\nA skipped error occurs upon upgrading to Australia\n\n | \n\nAfter upgrading to Australia, a skipped error occurs because sys\\_gauge\\_4f1906b1bf3001003f07e2c1ac07393a record doesn't exist. Repairing the plugin doesn't resolve the issue.\n\n | \n\n1. Before upgrading, check that the com.snc.iam plugin isn't installed and that it has three dependencies.\n2. Upgrade to Australia.\n3. Check if the com.snc.iam is installed on upgrade.\n4. Check if the skipped error occurred. If so, see if that a problematic record exists.\n\n |
| \n\nInstall Base Management Store\n\n PRB2027486\n\n | \n\nErrors in CanRead path from ACL\n\n | \n\nFailures observed in Service Portal with latest changes in responsibility framework.\n\n | \n\n \n\n |
| \n\nInstance Data Replication \\(IDR\\)\n\n PRB1986252\n\n | \n\nAuto-heal when symmetric keys are deleted doesn't work as expected\n\n | \n\nThe consumer replication gets stuck in a 'Request Producer Approval' state where Status=Active Replication and Consumer Approval Status=Approval Pending.\n\n | \n\n1. Create an Hermes producer and consumer replication set on the incident table.\n2. Create and activate producer replication set for incident table.\n3. Create and activate consumer replication set.\n4. On the consumer, Navigate to the idr\\_replication\\_shared\\_key table & delete the record in the table.\n5. Replicate a single record from the producer to the consumer.\n6. Create a test record on the producer.\n\n Expected behavior: The consumer replication should self-heal & be active. Replication should resume as expected with the shared\\_key recovery.\n\n Actual behavior: The consumer replication gets stuck in a 'Request Producer Approval' state where Status=Active Replication and Consumer Approval Status=Approval Pending - manual intervention is required \\(by selecting the**Request Producer Approval** button\\).\n\n |
| \n\nInstance Data Replication \\(IDR\\)\n\n PRB2004240\n\n | \n\nInstance Data Replication \\(IDR\\) issues with batched seeding with CDATA-embedded declarations\n\n | \n\n \n\n | \n\n \n\n |
| \n\nInstance Data Replication \\(IDR\\)\n\n PRB2014054\n\n | \n\nCannot read the array length because 'bytes' is null\n\n | \n\n \n\n | \n\nSee above.\n\n |
| \n\nInstance Scan\n\n PRB2017072\n\n | \n\nInstance scans detecting custom records instead of other records are modified from the baseline\n\n | \n\nInstance scan checks like 'Differs from baseline' are detecting custom records created by users. As per the script used, only the records which are modified should be detected.\n\n | \n\n \n\n |
| \n\nInstance Scan\n\n PRB2022691\n\n | \n\nInstance Scan Linter Check fails on sys\\_module with an error: 'Rhino error: missing ; before statement'\n\n | \n\n \n\n | \n\n1. Create an app in ServiceNow IDE.\n2. Create at least one file \\(for example, business rule\\) that stores code in a sys\\_module application file.\n3. Build and deploy the app.\n4. Create an Instance Scan Linter Check.\n5. Scan the resulting app \\(or the individual sys\\_module record\\) using the linter check.\n6. In the scan result record on the 'Failures' related list.\n7. Validate that one or more errors are logged: 'Rhino error: missing ; before statement'.\n\n |
| \n\nIntegration Authentication\n\n PRB2038657\n\n | \n\nClone preservers are missing for IPKI Auth Policy tables\n\n | \n\nTarget instance records are not preserved and the target has an exact replica of the source. This breaks integration from MID to the target as the MID servers are preserved but not the IPKI policy and user mappings.\n\n | \n\n1. Configure two instances - source and target with IPKI Auth policies and map users to the policy.\n2. Add sys\\_user to preservers list.\n3. Clone source over target.\n4. Post-clone, navigate to the sys\\_ipki\\_auth\\_policy and sys\\_ipki\\_auth\\_user\\_policy table on the target instance.\n\n Observe that the target instance records are not preserved and the target has an exact replica of the source.\n\n |
| \n\nIntegration Hub\n\n PRB2006931\n\n | \n\nThe error message is not cleared out when the retry is successful and the retry status code is 200\n\n | \n\nWhen the retry is enabled in an action, if the first try fails with a 429 and the retry is successful, the **Error message** field does not get cleared out.\n\n | \n\n1. Create any rest action with the retry policy.\n2. Execute for failure for the initial 2 or 3 calls.\n\nNotice that there is an error message to the rest step output.\n\n3. At runtime, perform the appropriate changes so that the action starts to work fine and returns 200.\n\n Notice that this updates the status code to 200 and updates the success response body, however, the error message remains.\n\n |
| \n\nIntegration Hub\n\n PRB2027484\n\n | \n\nwdf\\_operator > sn\\_mcp\\_client.viewer should be under the condition 'if plugin'\n\n | \n\nThere's an error traced to an incorrect role inheritance in the base platform. The platform role wdf\\_operator inherits sn\\_mcp\\_client.viewer as part of its shipped configuration. sn\\_mcp\\_client.viewer isn't a platform-native role; it belongs to the MCP application, which is a separately licensed, paid plugin. This inheritance wasn't conditionally guarded, so it is applied unconditionally on all instances, including those where the MCP plugin isn't installed. On instances without the MCP application, this dangling role reference triggers the error.\n\n | \n\n \n\n |
| \n\nIntegration Hub\n\n PRB2034438\n\n | \n\nTerminal attachment is processed before non-terminal attachments\n\n | \n\nThis causes partial data processing in the JDBC data stream action during race condition.\n\n | \n\n1. Create a JDBC DataStream action.\n2. Run it.\n\n Observe that the terminal attachment \\(small in size\\) is processed before non-terminal attachments \\(large in size\\). In the execution results, it shows less data.\n\n |
| \n\nIT Asset Management for Financial Services\n\n PRB2000282\n\n | \n\nThe 'Read Only' option needs to be set on missing app-itam-asset-audit-response tables\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nIT Asset Management for Financial Services\n\n PRB2026876\n\n | \n\nUpdate 3P default models to the latest available\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nKey Management Framework \\(KMF\\) for Platform Encryption\n\n PRB2058369\n\n [KB3140571](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3140571)\n\n | \n\nMID server is unable to fetch credentials after upgrading to Zurich or Australia\n\n | \n\nIn certain versions, there's a Unified Secrets Gateway \\(USG\\) service for credential management. During the upgrade to those versions, a system trigger script is designed to automatically execute and populate the sys\\_secret\\_identity\\_group\\_member table with the MID Server identity group mappings required for USG authentication. However, this trigger fails to complete successfully, leaving the table incompletely populated. As a result, the MID Server can't authenticate with USG and fails to retrieve credentials.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nKey Management Framework \\(KMF\\)\n\n PRB1986102\n\n | \n\nFix/disable IPKI KMF diagnostics job to reduce the performance impact on downstream services\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nKey Management Framework \\(KMF\\)\n\n PRB2007037\n\n | \n\nA duplicate Instance Key Encryption Key \\(IKEK\\) is active in the instance after a future rotation date\n\n | \n\nAlthough it is observed the current IKEK gets deactivated and a new IKEK is generated, it later actives back the deactivated one. This causes multiple IKEK to be in an active status.\n\n | \n\nSet/Check the active IKEK future rotation date.\n\n Notice that after the rotation check, there are two active IKEK.\n\n |
| \n\nKey Management Framework \\(KMF\\)\n\n PRB2014313\n\n | \n\nNodes taking long time to load CrytpoCore initialization during startup\n\n | \n\nIt is observed that some nodes are taking an unusually long time during CryptoCore initialization at startup. A few nodes are taking anywhere between 15 minutes to up to 4 hours to complete CryptoCore initialization. Due to the large volume of logs, performing a full-day analysis in splunk places additional load on the indexers. A subset of nodes were identified consistently exhibiting this behavior.\n\n | \n\n \n\n |
| \n\nKey Management Framework \\(KMF\\)\n\n PRB2035774\n\n | \n\nSecretAPI Core\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nKey Management Framework \\(KMF\\)\n\n PRB2035775\n\n | \n\nGeneric secrets wrapper API and Glide-independent interfaces\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nKnowledge Management\n\n PRB1997589\n\n [KB2970962](https://hi.service-now.com/kb_view.do?sysparm_article=KB2970962)\n\n | \n\nA published article displays a gray HTML body when ECE and the 'Minor edit' property are turned on\n\n | \n\n \n\n | \n\n \n\n |
| \n\nKnowledge Management\n\n PRB2027236\n\n | \n\nTrue-up for KC and NAKM, ECE, and KC in UI Builder\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nKPI Details\n\n PRB2017652\n\n | \n\nSelecting KPI 'Details' records in Platform Analytics redirects to a blank page when glide.ui.polaris.experience is set to false\n\n | \n\n \n\n | \n\n \n\n |
| \n\nLifecycle Events\n\n PRB2026077\n\n | \n\nDependent activity sets are not getting triggered when completing activities after upgrade to Zurich\n\n | \n\nThis occurs when upgrading from Yokohama to Zurich.\n\n | \n\n1. Setup an instance in Yokohama\n2. Create multiple LE cases and move them to ready state. Ensure sn\\_hr\\_le.use\\_flow property is set to true.\n3. Upgrade to Zurich.\n4. Complete Pre hire activity set.\n\n Expected behavior: Pre-boarding activities should have created.\n\n Actual behavior: Pre-boarding activities are still in awaiting trigger.\n\n |
| \n\nList Administration\n\n PRB1963197\n\n | \n\n**The Duration** field displays '0 seconds' in a Core UI list when the value is null\n\n | \n\n \n\n | \n\n1. In Zurich, navigate to any table list view that contains the **Duration** field.\n2. Filter by '<DURATION\\_TYPE\\_FIELD>' is 'Empty'.\n\n Review that records have '0 seconds' even if there's no value in the records \\(empty\\).\n\n |
| \n\nList Administration\n\n PRB2034695\n\n | \n\nUnexpected 's' character appears in a related list filter when using an operator in UI16 after Australia upgrade\n\n | \n\nWhen Accessibility is enabled in UI16 \\(Preferences > Accessibility\\) and a related list is filtered using operators such as 'is one of', an extra 's' character appears in the breadcrumb.\n\n | \n\n1. In UI16, Navigate to **Profile Picture** > **Preferences** > **Accessibility** and enable 'Enable accessibility in classic'.\n2. Navigate to a record with related lists \\(for example, Problem\\).\n3. Open any related list \\(for example, Problem Tasks\\).\n4. Apply a filter such as State is one of \\[values\\].\n\n Observe the filter above the related list has an extra 's' before State.\n\n |
| \n\nLive Archive\n\n PRB1987487\n\n | \n\nImprove Attachment migration to Columnar performance\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nLive Archive\n\n PRB1989270\n\n | \n\nMismatch between number of records succesfully in DM run and sys\\_attachment table\n\n | \n\nThere is a mismatch in the number of records migrated.\n\n | \n\n1. Navigate to sys\\_dm\\_run for attachment migration run and filter by ar\\_incident in run details.\n\nThis queries 471,353 number of records successfully processed.\n\n2. Navigate to sys\\_attachment table and filter by tablename 'ar\\_incident and column type equal to 'COLUMNSTORE'.\n\nThis queries 547,901 number of records.\n\n\n Expected behavior: The number of records should match in DM run and attachment table.\n\n Actual behavior: There is a mismatch in the actual number of records migrated.\n\n |
| \n\nMajor Incident Management\n\n PRB2030990\n\n | \n\nThe Major Incident Management \\(MIM\\) plugin is installed automatically after upgrading in Australia\n\n | \n\nThe MIM family plugin is added as a dependency on the Service Operations Workspace MIM application. The dependency of the MIM plugin should be removed from the sn\\_sow\\_mim plugin.\n\n | \n\nUpgrade an instance to Australia.\n\n Expected behavior: The MIM family plugin shouldn't be installed on the upgrade.\n\n Actual behavior: The MIM family plugin is installed on upgrading to Australia.\n\n |
| \n\nMID Server\n\n PRB2006438\n\n | \n\nMID Server shuts down unexpectedly during startup due to sorting/filtering logic mismatch in ECC queue record batching\n\n | \n\nDuring MID Server startup, the server retrieves ECC queue records in batches from the instance. A mismatch in the sorting and filtering logic causes some records to be missed, resulting in an empty response. This triggers a MIDServerInfoException: No 'sysIds' array is returned in the response error, causing the MID Server to shut down unexpectedly.\n\n | \n\n \n\n |
| \n\nMID Server\n\n PRB2034352\n\n | \n\nMID doesn't sync ECC firewall message audit data on shutdown, leading to audit data loss\n\n | \n\nIf using the default 1 hour reporting interval, up to 1 hour of data could be lost if MID is restarted between reporting intervals.\n\n | \n\n1. Start a MID Server - if desired, set the MID.ecc.queue.audit.report\\_interval to the minimum value of 900 seconds \\(15 minutes\\).\n2. Kick off a large Discovery to ensure a steady flow of ECC messages to the MID Server.\n3. Wait for ECC firewall message audit data to be reported for the first time\n4. After ten minutes, stop the MID.\n\n Notice that there are no audit data updates since the first reporting interval.\n\n |
| \n\nMID Server\n\n PRB2035227\n\n | \n\nECC queue firewall in MID hardening and MID control\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nMID Server\n\n PRB2035228\n\n | \n\nMID Server Security 2026\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nMID Server\n\n PRB2035229\n\n | \n\nApplication authorization for MID server execution in MID hardening authorization\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nMID Server\n\n PRB2035230\n\n | \n\nMID hardening in the authorization track\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nMID Server\n\n PRB2035231\n\n | \n\nAdopting USG for credentials in MID hardening\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nMID Server\n\n PRB2035232\n\n | \n\nMID hardening in the logging/telemetry track\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nMID Server\n\n PRB2035233\n\n | \n\nMID hardening and authentication JWT using iPKI\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nMID Server\n\n PRB2035234\n\n | \n\nUniquely identifying a MID server in MID hardening authorization\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nMID Server\n\n PRB2039554\n\n | \n\nIssues with download page on new UI and misc others\n\n | \n\nThe download page does not open with the new UI, there are zboot errors due to a missing version, and there are issues with migration page auto refresh.\n\n | \n\n \n\n |
| \n\nMID Server\n\n PRB2040231\n\n | \n\nMID users are missing the MID Server role\n\n | \n\nOnly MID users with the MID server role can load credentials for discovery use cases.\n\n | \n\n \n\n |
| \n\nMobile Platform\n\n PRB1984781\n\n | \n\nIncremental offline caching does not sync related records for newly created Work Order Tasks \\(WOT\\) after the initial offline payload is downloaded\n\n | \n\nRelated records are missing in offline mode for the WOT.\n\n | \n\n1. Provision an instance with the following plugins:\n - com.snc.work\\_management\n - com.snc.work\\_management.demo\n - com.sn\\_fsm\\_mobile\n2. Ensure incremental offline is configured and working, so that the offline payload download works and incremental jobs are being processed.\n3. Using the Agent mobile app, trigger the incremental offline process by downloading the offline payload.\n4. Create a new work order task \\(WOT\\) using the instance configuration.\n5. Create part requirements related to the WOT using instance configuration.\n6. Using the Agent mobile app, navigate to **Offline mode**.\n7. Check if the newly created WOT exists.\n8. Open the WOT.\n9. Navigate to the corresponding section that contains information about part requirements.\n10. Validate that the parts associated with the WOT are viewable.\n\n Expected behavior: The new WOT appears in offline mode, and the related records created are present in the corresponding section and visible offline. Additionally, an incremental payload is generated for the new task and its related records \\(entries in sys\\_sg\\_incremental\\_result\\).\n\n Actual behavior: The new WOT presents, but related records are missing in offline mode. For the newly created WOT, no new watcher record is created in sys\\_rw\\_action, so subsequent related record inserts are not tracked. Since no watcher exists for this WOT, no incremental payload parts are generated for its related records, so they never arrive in the device's offline cache.\n\n |
| \n\nMultimodal Service \\(Family Channel\\)\n\n PRB2029152\n\n | \n\nUpdate vision agent AIA records to consume new multimodal service-backed video Q&A subflows\n\n | \n\n \n\n | \n\n \n\n |
| \n\nMultimodal Service \\(Family Channel\\)\n\n PRB2029156\n\n | \n\nMove MMS to GA\n\n | \n\nThe MMS plugin name displays 'USER WITH ELEVATED PRIVILEGES ONLY', and should be updated.\n\n | \n\n \n\n |
| \n\nMulti-provider Single Sign-on \\(SSO\\)\n\n PRB2003491\n\n [KB3065130](https://hi.service-now.com/kb_view.do?sysparm_article=KB3065130)\n\n | \n\nAn admin-only ACR user can't log in via local log in as the sso\\_config\\_admin role check in ACRUtil.isACRUserByUserID\\(\\) ignores the admin role\n\n | \n\nWhen SSO Account Recovery \\(ACR\\) is turned on in an instance, an admin user registered as an ACR recovery account may be unable to log in via local login even when valid credentials are entered. The system doesn't recognize the user as a valid ACR recovery account and blocks the login attempt. The primary purpose of ACR is to provide a fallback login path during an SSO outage. Due to this issue, the designated recovery administrator loses access to the instance at the exact moment the fallback is needed. This issue was introduced in the Australia release.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nNext Experience Unified Navigation\n\n PRB2003211\n\n | \n\n/api/now/ui/polaris/menu is slow to build the cache on login\n\n | \n\n1000s of each of these queries are run to retrieve user preferences and screen accessibilities. It should be able to retrieve all of most of these items in 1 query.\n\n | \n\n \n\n |
| \n\nNext Experience Unified Navigation\n\n PRB2033990\n\n | \n\nDesktop navigation selection redirects to the wrong window instead of SOW workspace\n\n | \n\nWhen the user selects a desktop notification, the wrong browser window gets activated instead of the one with SOW where a new interaction is 'ringing in'.\n\n | \n\n \n\n |
| \n\nNext Experience Unified Navigation\n\n PRB2034454\n\n | \n\nRecord Summarization isn't using the page context\n\n | \n\nIn Now Assist Portal \\(NAP\\), when standing on an incident record and if the user type is 'summarize this record', NAP should pick up the incident from the page context.\n\n | \n\n1. Open an incident on Service Workspace.\n2. Open NAP.\n3. Type 'summarize this record' in NAP.\n\n Expected behavior: NAP should summarize the incident the user is seeing.\n\n Actual behavior: NAP asks the user to enter the incident record number.\n\n |
| \n\nNext Experience Unified Navigation\n\n PRB2036738\n\n | \n\nDuplicate desktop notifications are created for a single assignment to an agent\n\n | \n\nA desktop notification for a new chat shouldn't appear second time for the same assignment. It should re-appear only on reassignment.\n\n | \n\n1. As Agent Beth Anglin, enable desktop notifications from the settings **Gear** icon next to the presence drop-down list and enable browser level notifications.\n2. As agent Beth Anglin, open SOW workspace and set the presence to 'Available'.\n3. Open another window pointing to the home page.\n4. As requester Abel Tuter, open the ESC portal, start a chat, and transfer it to a live agent.\n\nIn an Agent session, there is a desktop notification pop up that appears for the new chat.\n\n5. Select the notification to navigate to the workspace page.\n6. Within few sec, refresh the second window that has a home page.\n\n Expected behavior: A desktop notification for a new chat shouldn't appear second time for the same assignment. It should re-appear only on reassignment.\n\n Actual behavior: A desktop notification appears for the second time for the same assignment.\n\n |
| \n\nNext Experience Unified Navigation\n\n PRB2038994\n\n | \n\nDuplicate modules appear when an application is added to the custom menu\n\n | \n\n \n\n | \n\n1. Create a custom menu.\n2. Add an application to the custom menu through the related list.\n3. Refresh the menu request by selecting the **Refresh** button in the 'All' menu.\n\n Expected behavior: The custom menu has an application with correct modules.\n\n Actual behavior: The custom menu has an application with duplicate modules.\n\n |
| \n\nNow Assist in Document Intelligence\n\n PRB2030125\n\n | \n\nSupport attachments where the file names doesn't contain '.type' at the end\n\n | \n\nThere's an error: '\\{'attachment':\\{\\},'task':\\{'708a54b23b810f50141a0e0f23e45a0b':\\{'error\\_msg':'Prediction server is not able to process the attachments: begin 0, end -1, length 9'\\}\\}\\}'.\n\n | \n\n1. Have a PNG image file with no errors.\n2. Rename it to have a file name with '.png'.\n3. Upload it to an instance.\n4. Test the attachment summarization.\n\n Observe an error.\n\n |
| \n\nNow Assist Nextwave Experience\n\n PRB2015459\n\n | \n\nNow Assist Portal's unread conversation count disappears after the execution is started via AI Agent triggers or Runtime APIs\n\n | \n\nThe unread conversation count over the NAP icon on the menu bar disappears.\n\n | \n\n \n\n |
| \n\nNow Assist Panel\n\n PRB2003390\n\n | \n\n**The New Chat** button is disabled on Now Assist panel \\(NAP\\) when launched through AI Engagement Experience Layer \\(AIEL\\)\n\n | \n\nWhen an agentic workflow is triggered by a UI action in a workspace using AIEL with forceNewConversation set to 'true', NAP launches successfully with a new conversation session. However, the **New Chat** button remains persistently disabled throughout the session, preventing users from initiating additional conversations. Additionally, the name of the workflow at the top of NAP is not displayed and the conversation does not show up in the list of prior conversations.\n\n | \n\n1. Trigger an agentic workflow using a UI action in a workspace to auto-launch NAP with forceNewConversation set to 'true'.\n2. Ensure NAP launches with the workflow triggered in a new conversation session.\n\nObserve the state of the **New Chat** button in the NAP header.\n\n\n Expected behavior: The**New Chat** button is enabled, allowing users to start a new conversation.\n\n Actual behavior: The**New Chat** button is always disabled when NAP is launched through AIEL.\n\n |
| \n\nOAuth 2.0 integration\n\n PRB2032073\n\n | \n\nChat-Input is available to requester when conversation ends\n\n | \n\n \n\n | \n\n \n\n |
| \n\nOnboarding Experience\n\n PRB2050925\n\n | \n\nUnintended Dynamic Guidance steps in Unified Navigation Onboarding modal\n\n | \n\nThe onboarding modal contains Dynamic Guidance steps.\n\n | \n\n1. Open a Zurich/Australia instance with Now Assist enabled.\n2. Log in as a user with Now Assist enabled.\n3. On first-time login, notice the onboarding modal.\n\n Expected behavior: The onboarding modal shouldn't contain the steps of Dynamic Guidance.\n\n Actual behavior: The onboarding modal contains the steps of Dynamic Guidance.\n\n |
| \n\nOn-Call Scheduling\n\n PRB2030480\n\n | \n\nWrapper global APIs for on call bulk upload utility\n\n | \n\n \n\n | \n\n \n\n |
| \n\nOn-Call Scheduling\n\n PRB2030962\n\n | \n\nThe On-Call Scheduling family plugin is installed on upgrading to Australia\n\n | \n\nThe On-call plugin has been added as a dependency for the sn\\_sow\\_on\\_call plugin as part of core IT changes. This is causing issues for some users. On-call is automatically installed for new users via zboot. However, upgrade users need to install it manually. Due to the new dependency on the Store app, On-call is installed for some users when the commons bundle is upgraded. The dependency of the On-Call Scheduling plugin should be removed.\n\n | \n\n1. Open any pre-Madrid instance where the On-call plugin isn't installed.\n2. Upgrade to Australia.\n\n Expected behavior: The On-Call Scheduling family plugin shouldn't be installed on upgrading to Australia.\n\n Actual behavior: The On-Call Scheduling family plugin is installed on upgrading to Australia.\n\n |
| \n\nOneExtend\n\n PRB2028533\n\n | \n\nJava scriptable methods aren't working in some instance nodes\n\n | \n\nThe script should return a proper response in all nodes.\n\n | \n\n \n\n |
| \n\nOneExtend\n\n PRB2038858\n\n | \n\nMosaic/NowAssist jobs run for extended periods, slowing down processing\n\n | \n\nThe Mosaic Off-Glide Kafka log-sync flow has no recovery path when subscription activation lands in a bad state.\n\n | \n\n \n\n |
| \n\nPDF Generation\n\n PRB1967954\n\n [KB2685208](https://hi.service-now.com/kb_view.do?sysparm_article=KB2685208)\n\n | \n\nPDF export from workspace isn't working for some related lists\n\n | \n\nThe approver data isn't in PDFs exported from a record.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nPerformance Analytics\n\n PRB2015951\n\n | \n\nThe indicator **Sparkle** icon shows on data visualizations saved to the library\n\n | \n\nThe **Sparkle** icon on data visualizations based on indicators should not show for data visualizations that are not saved to the library. This is a caching issue.\n\n | \n\nDisable the following properties:\n\n - sn\\_query\\_gen.indicator.feature.enabled\n- sn\\_pa\\_ai\\_canvas.indicator.feature.enabled\n- sn\\_pa\\_ai\\_canvas.entry.visualization.enabled\n\n Expected behavior: The**Sparkle** icon should not show on any data visualization, and whether it's saved to the library or not is based on an indicator source.\n\n Actual behavior: Notice that the**Sparkle** icon on data visualizations based on indicators still show for data visualizations saved to the library. This is caused by analytics\\_cache, which clears out every 24 hours.\n\n |
| \n\nPlatform Analytics Component API\n\n PRB2032319\n\n [KB3083846](https://hi.service-now.com/kb_view.do?sysparm_article=KB3083846)\n\n | \n\nLocalized names on the Performance Analytics and Reporting \\(PAR\\) dashboard are no longer displayed\n\n | \n\nThe names of PAR dashboards localized for the Zurich environment are lost when upgrading to the Australia version.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nPlatform Analytics Dashboard API\n\n PRB2000095\n\n | \n\nThe Guided Tour does not populate route parameters for 'default' dashboards, which breaks the functionality\n\n | \n\nBy default, when navigating to 'now/platform-analytics-workspace/dashboards' and selecting a dashboard, the system will set the last dashboard that was viewed as the default' dashboard. This dashboard will always be displayed when navigating to the same page until the user views a different dashboard, at which point, that dashboard will then become the 'default'. In addition to this, when creating a new guided tour using a URL, the system auto-creates a sys\\_embedded\\_tour\\_guide record and uses the values from the URL to populate the 'Context' and **Route parameters** fields. However, when a tour is created using the URL for a 'default' dashboard, no URL parameters are needed, and the system sets the 'Route parameters' value to empty \\(\\{\\}\\). If a user visits another dashboard, which will automatically set that dashboard as the 'default', the system attempts to run the same guided tour created for the previous default dashboard, and fails.\n\n | \n\n1. Set a 'default' dashboard.\n2. Navigate to the URL: **now/platform-analytics-workspace/dashboards**.\n3. Navigate to any dashboard from the drop-down list menu, such as 'AI Agent Analytics'.\n4. Navigate back to the URL: **now/platform-analytics-workspace/dashboards**.\n5. Confirm the the last dashboard viewed is the dashboard that is displayed on the page.\n6. Copy the URL to the dashboard that is displayed.\n7. Created a guided tour for the default dashboard.\n8. Confirm it works as expected.\n9. Navigate to **Guided Tour Designer** > **Create Tour**.\n10. Set the following values:\n - Name: Any\n - Tour Type: Workspaces \\(select **Paste URL**\\)\n - Roles: All\n11. Create and publish the tour with example steps.\n12. Navigate to **sys\\_embedded\\_tour\\_guide.list**.\n13. Open the record for the tour that was created.\n14. Confirm that the context is 'now/platform-analytics-workspace/dashboards' and the 'Route Parameters' value is empty \\(\\{\\}\\).\n15. Navigate to **now/platform-analytics-workspace/dashboards**.\n16. Confirm the default dashboard displays.\n17. In the header, select the **Show help** icon.\n18. Confirm the tour runs as expected.\n\nNotice the issue.\n\n19. Set a new 'default' dashboard, such as IT Agent Dashboard'.\n20. Navigate to **now/platform-analytics-workspace/dashboards**.\n21. Ensure it loads the new default dashboard.\n22. In the header, select the **Show help**.\n23. Confirm the tour launches.\n\n Notice the tour fails, or crashes. This is due to the tour targets elements on the previous default dashboard. Since no URL parameters were saved as it was the default, the system cannot locate those elements on the new default dashboard, causing the failures.\n\n |
| \n\nPlatform Analytics Dashboard API\n\n PRB2018222\n\n | \n\nThe last visited dashboard isn't restored when the user selects the homepage logo\n\n | \n\nWhen selecting the top-left logo to return to the homepage, users are consistently redirected to the ITOM Licensing Dashboard instead of the last visited dashboard.\n\n | \n\n \n\n |
| \n\nPlatform Analytics Dashboard API\n\n PRB2019318\n\n | \n\nThe 'hideNewMigratedDashboardModal' boolean is ignored in the 'Preference' **JSON** field of the dashboard API whenever there is a broken filter component in the migrated dashboard\n\n | \n\nThe 'Welcome to PAE' pop-up occurs every time the user launches the dashboard.\n\n | \n\n1. Set the system property 'com.glide.par\\_dashboards.hide\\_new\\_migrated\\_dashboard\\_modal' to '=true' for boolean true/false.\n2. Migrate a classic dashboard with a filter on the incident priority.\n3. After migration, edit the par\\_dashboard\\_widget record of that filter element to have a broken stored component entry which doesn't exist in the par\\_component\\_filter table.\n4. Open the migrated dashboard.\n\n Expected behavior: The user should not see the 'Welcome to PAE' pop-up.\n\n Actual behavior: The user sees it every time they launch this dashboard.\n\n |
| \n\nPlatform Analytics Filters\n\n PRB2018497\n\n | \n\nWhen using a date/time filter, the 'Today' predefined range incorrectly starts from the current hour instead of all of today\n\n | \n\nWhen setting up a date filter in Platform Analytics, if the predefined range of 'Today' is added and 'Allow time selection' is set, it will default to the start time of Current Date + Current time, and the end time of Current Date + 23:59. This means it is not showing the whole day, and instead just starting from the current moment and going into the future \\(and therefore is unlikely to show any records\\).\n\n | \n\n1. Create a Dashboard in Platform Analytics.\n2. Add a date filter.\n3. Add the '**Today**' predefined range. Add any other predefined range for easy testing.\n4. Set the default value to '**Custom Range**'\n5. Enable '**Allow time selections**'.\n6. Save changes and Navigate to the date filter.\n7. Select any predefined range other than **Today**.\n8. Select **Today**.\n\n Notice that the date will update correctly, but the start time will update to the current time.\n\n |
| \n\nPlatform Analytics Migration API\n\n PRB2009064\n\n | \n\nThe calendar report event displays fields that are not migrated correctly for all tables\n\n | \n\nBy default, the calendar report uses Number and short\\_description, and the migration only supports this configuration. If the user creates custom calendar\\_elements, it is not migrated.\n\n | \n\n1. Navigate to the **sys\\_dictionary** list.\n2. Find the Incident table in 'Attributes'.\n3. Add the new attribute calendar elements value, 'category; description'\n4. Create a calendar report on the Incident table.\n\nObserve that events contain both the category and description instead of the number and short\\_description.\n\n5. Migrate the report to visualization.\n\n Observe that the migrated visualization contains **Number** and **Short description** as event display fields.\n\n |
| \n\nPlatform Analytics Migration API\n\n PRB2013849\n\n | \n\nThe scheduled report recipient user list might contain email addresses\n\n | \n\n \n\n | \n\n1. Create a report schedule report.\n2. Use email addresses to insert recipients.\n\n Observe that the migrated report scheduled export does not have these recipients.\n\n |
| \n\nPlatform Analytics Migration API\n\n PRB2016359\n\n | \n\nAfter the full migration, Core UI reports are not automatically redirecting to their newly migrated versions\n\n | \n\nAfter the full migration, the report menu links or favorite links are still redirecting to the Core UI version instead of the migrated version \\(Data Visualization\\). Non-admin users selecting bookmarks, favorites, or links are automatically redirected to migrated content after full migration.\n\n | \n\n \n\n |
| \n\nPlatform Analytics Migration API\n\n PRB2031469\n\n | \n\nThe automatically triggered Core UI dashboard migration can cause an out of memory error and instance outages\n\n | \n\nAfter an Australia upgrade, the Core UI dashboard migration is triggered when a user loads the dashboard and the **Do not migrate in bulk \\(no\\_bulk\\_migration\\)** field is set to false. The field default value is false, so any dashboard that isn't migrated is triggered to migrate when it's viewed.\n\n | \n\n \n\n |
| \n\nPlatform Licensing\n\n PRB2036351\n\n | \n\nTrue-up of SM and LE 6.4.3\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nPlaybook Experience Core\n\n PRB2032183\n\n | \n\nCreate record form not rendering when show\\_create\\_record\\_form value is missing on record generator\n\n | \n\nThe 'Create record' form fails to render on a playbook card when the record generator does not have a value populated for 'show\\_create\\_record\\_form'. The expected behavior is that the form should render by default \\(treating an absent value as true\\), with the form only being hidden when 'show\\_create\\_record\\_form.value' is explicitly set to '0'. Today, configurations that pre-date the 'show\\_create\\_record\\_form' property or that omit it for any reason end up with no form rendered, which is a regression from the original always-show behavior.\n\n | \n\n1. Provision an instance with Process Automation Experience Demo installed.\n2. Open up the Playbook Experience Demo.\n3. Open the playbook card for that activity in the runtime.\n\n Expected behavior: The form should render by default when 'show\\_create\\_record\\_form' has no value. Only an explicit value of '0' should suppress it.\n\n Actual behavior: The form does not render when no value is present.\n\n |
| \n\nPlaybooks \\(Family Channel\\)\n\n PRB2023726\n\n | \n\nValidation rules for conditional restarts in playbooks\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nPlaybooks \\(Family Channel\\)\n\n PRB2026890\n\n | \n\nPlaybook translations are broken if messages cost more than 255 tokens and some changes are made to them\n\n | \n\nKey size is capped to 255. The key is formed by truncating the message which can be more than 255 tokens, the message is changed after the 255th token, the newly generated key would have no change.\n\n | \n\n \n\n |
| \n\nPlaybooks \\(Family Channel\\)\n\n PRB2039142\n\n | \n\nPlaybooks' AI native authoring experience\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nProblem Management\n\n PRB2018009\n\n [KB2985638](https://hi.service-now.com/kb_view.do?sysparm_article=KB2985638)\n\n | \n\nAn ACL is reverted to true after an upgrade\n\n | \n\n \n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nProject Management\n\n PRB2014422\n\n | \n\nCopying a Partial Project in Project Workspace not working as expected after upgrading to Australia\n\n | \n\n \n\n | \n\n \n\n |
| \n\nReleaseOps - Family\n\n PRB2000140\n\n | \n\nThe Deployment Analyzer rule fails for common catalog edits\n\n | \n\nThe default 'Catalog Only Deployment Analyzer' rule \\(DA\\) is so restrictive it does not actually work, causing users to think that the DA is not working and not viable.\n\n | \n\n1. Log in to the instance.\n2. Open Catalog Builder.\n3. Create a new catalog item.\n4. Add questions.\n5. Create a new UI Policy.\n6. Finish creating new catalog item.\n7. Publish it.\n8. Promote the catalog change update set that is autogenerated to utilize the 'Sample On-Demand Pipeline'.\n9. Progress the DR to 'Ready to Assess'.\n\n Notice that when Deployment Analyzer runs, it does not pass when it should. This is due to the missing metadata options. Instead, an error occurs, 'Deployment request moved to draft because it failed on demand criteria: must not contain non-catalog item changes'.\n\n |
| \n\nReleaseOps - Family\n\n PRB2008798\n\n | \n\nImprove the logging of RemoteOperationUpdateHandler\n\n | \n\n \n\n | \n\n1. Create a DR.\n2. Mark it ready for assessing\n3. Check the logs.\n\n Expected behavior: The message reads, 'Starting RemoteOperationUpdateHandler for event with correlation id'.\n\n Actual behavior: The message reads, 'Starting RemoteOperationUpdateHandler for '.\n\n |
| \n\nReleaseOps - Family\n\n PRB2030220\n\n | \n\nAdd MIF Sync messaging support to ReleaseOps deployment operations to reduce multi-instance communication latency\n\n | \n\nIn ReleaseOps, the product is leveraging asynchronous message handling for multi-instance deployment actions.\n\n | \n\n1. Create a new release on Production Instance.\n2. Create a new Deployment Request.\n3. On Dev \\(source\\) instance create a new UpdateSet and make a change like create a new script include.\n4. Complete UpdateSet and save changes.\n5. Open the update set record completed from the step above and promote the update set, choose the DR record from step two.\n6. Select **Ready to assess**.\n\n Expected behavior: Deployment occurs under 2.5 mins.\n\n Actual behavior: Deployment takes 10.5 mins.\n\n |
| \n\nResource Management\n\n PRB2032582\n\n | \n\nAfter changing the schedule, and performing edit, allocation dailies are not deleted on traditional resource plan\n\n | \n\nBulk Extend using the using the **Extend** UI Action from the list context menu is not working. The date input is not getting updated on the resource plans.\n\n | \n\n1. Create a resource plan for a user with a default schedule.\n2. Update the user schedule to MWF schedule.\n3. Edit the allocation records.\n\n Notice that the Tue, Thu hours are not being deleted.\n\n |
| \n\nRestricted Caller Access \\(RCA\\)\n\n PRB2029429\n\n | \n\nThere's a Zboot error due to a syntax error\n\n | \n\nThere's an error: 'Error : \\*\\*\\* ERROR \\*\\*\\* invalid return \\(<refname>; line 7\\)'.\n\n | \n\n \n\n |
| \n\nRoles\n\n PRB2007579\n\n | \n\nUser.hasPreciseRole\\(\\) incorrectly assumes User object represents the current session, causing role checks to fail in pre-login and non-session contexts\n\n | \n\nAny caller invoking user.hasRole\\(\\) or user.hasPreciseRole\\(\\) on a non-session User object receives an incorrect false result, silently failing role checks and causing access to be incorrectly denied or granted depending on how the result is consumed.\n\n | \n\nPre-requisites:\n\n 1. A User record exists with role X assigned.\n2. The code under test calls user.hasRole\\('X'\\) on that User object.\n3. The call occurs in a pre-login context \\(for example, login flow or ACR authentication\\) where no GlideSession exists for that user.\n\n Steps to reproduce:\n\n 1. Trigger the ACR local login flow for a user who has the admin role but does NOT have sso\\_config\\_admin explicitly assigned.\n2. Execution reaches ACRUtil.isACRUserByUserID\\(\\) before session is established.\n3. Internally, call user.hasRole\\(<any\\_role>\\) on the User object retrieved for the login candidate.\n\n Expected behavior: HasRole\\(\\) returns true, reflecting actual DB role membership.\n\n Actual behavior: HasRole\\(\\) returns false due to GlideSession short-circuit at User.java:3130 , session is not yet established at this point in the login flow.\n\n |
| \n\nRoles\n\n PRB2027465\n\n | \n\nExcessive user queries during 'role contains' insert/delete can cause increased upgrade times\n\n | \n\nThere is also audit done in sys\\_audit\\_role table if glide.role\\_management.v2.audit\\_roles is true which can also increase upgrade time significantly.\n\n | \n\n1. Include a sys\\_user\\_role\\_contains XML in a plugin where the child role has 40-50 contained roles.\n2. Have an instance where there are 16k users have the parent role.\n3. Upgrade the instance to a build with the stipulations in step one.\n\n Notice that the sys\\_user\\_role\\_contains record will create 800k sys\\_user\\_has\\_role records. There will be close to 1.6M read queries on sys\\_user table made for 16k users.\n\n |
| \n\nRoles\n\n PRB2030872\n\n | \n\nRole mgmt v2 audit should be skipped during plugin and app install/upgrade\n\n | \n\n \n\n | \n\nCreate 5k users and assign a parent role, such as Admin.\n\n In sys\\_audit\\_role table, notice 30k audit records created for above sys\\_user\\_role\\_contains which also adds more time for the plugin install to complete.\n\n |
| \n\nScan Engine\n\n PRB2030265\n\n | \n\nCreate a global family release plugin with prerequisite and setup track/impact\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nScan Engine\n\n PRB2030266\n\n | \n\nUpdate the global family release plugin\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nServer-side scripts\n\n PRB1987001\n\n | \n\nJavascript globals are not available in the **Apply to** script field for advanced scripted relationships \\(sys\\_relationship\\)\n\n | \n\nAfter creating a new sys\\_relationship record, an error message occurs in the logs stating that the 'table\\_name' is not defined.\n\n | \n\n1. Create a new scope and a new table.\n2. Create a new relationship \\(sys\\_relationship\\) record with the following configuration:\n 1. Name: Created by\n 2. Advanced: true\n 3. Applies to table: New Scoped Table\n 4. Apply to: gs.debug\\('Table Name: ' + table\\_name\\);\n3. Open the New Scoped Table form.\n4. Right click and navigate to **Configure** > **Related Lists**.\n\n Notice that when checking the system logs, the following error message occurs: 'com.glide.script.RhinoEcmaError: 'table\\_name' is not defined. : Line\\(1\\) column\\(0\\) ==> 1: gs.debug\\('Table Name: ' + table\\_name\\); Stack trace: at :1.'.\n\n |
| \n\nServer-side scripts\n\n PRB1996400\n\n | \n\nUpdate ACLs for the sys\\_es\\_latest\\_script table\n\n | \n\n \n\n | \n\n1. Navigate to the 'sys\\_es\\_latest\\_script' table record.\n2. Ensure that all ACLs have the new ACL role attached to them: 'sys\\_es\\_latest\\_script\\_admin'.\n\n Expected behavior: There are 5 ACL roles that should be present in the related tables of the table record.\n\n Actual behavior: There are no ACL roles in the related tables of the table record.\n\n |
| \n\nServer-side scripts\n\n PRB2022324\n\n | \n\nLogging for all sandbox scripts is broken\n\n | \n\n \n\n | \n\nExecute a script in the sandbox.\n\n Observe that it should be logged, but isn't.\n\n |
| \n\nServer-side scripts\n\n PRB2033661\n\n [KB3094262](https://hi.service-now.com/kb_view.do?sysparm_article=KB3094262)\n\n | \n\nThere's different behavior of 'instanceof Array' between Zurich and Australia\n\n | \n\n \n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nServer-side scripts\n\n PRB2034671\n\n | \n\nStatic methods of String such as String.trim are broken in Australia\n\n | \n\n \n\n | \n\n \n\n |
| \n\nServer-side scripts\n\n PRB2035844\n\n | \n\nAn apparent scope stack corruption leads to global code running under an app scope\n\n | \n\n \n\n | \n\n \n\n |
| \n\nService Catalog Builder\n\n PRB2008409\n\n [KB3116170](https://hi.service-now.com/kb_view.do?sysparm_article=KB3116170)\n\n | \n\nLabel-type variables aren't available for selection in a UI policy action within Catalog Builder\n\n | \n\nA label-type variable isn't available for selection in UI policy actions within Catalog Builder, whereas the same label variable is available in UI policy actions in 'Maintain Items'.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nServiceNow MCP Server Security\n\n PRB2050682\n\n | \n\nThe token claim and metadata endpoints reflect a static instance URL instead of instance host\n\n | \n\n \n\n | \n\n \n\n |
| \n\nServiceNow SDK \\(Glide\\)\n\n PRB2016794\n\n | \n\nSkip delete issue for 'Coalsce' tables\n\n | \n\nWhen a Fluent app defines a role, the SDK generates a new sys\\_id. The existing ScopeConflictDetector keys off sys\\_update\\_name \\(which encodes the sys\\_id\\), and finds nothing in sys\\_metadata, so no conflict is flagged. The installer then coalesces onto the real global admin role by matching the name field and silently overwrites its sys\\_scope, stealing a system-owned record into the app's scope.\n\n | \n\n1. Navigate to IDE.\n2. Create a fscoped Fluent app.\n3. Create a role with the name as 'admin'.\n4. Build and install.\n\n Expected behavior: The Global role shouldn't be overridden.\n\n Actual behavior: The Global role is overridden.\n\n |
| \n\nServiceNow SDK \\(Glide\\)\n\n PRB2023227\n\n | \n\nFluentXMLLoader does not process the uploaded XML files according to their dependency order\n\n | \n\nDuplicate sys\\_update\\_xml getting create for views when uploaded via FluentXMLLoader.\n\n | \n\n1. Create a fluent configuration project.\n2. Create a new form with a couple sections and a custom view.\n3. Install the configuration project.\n\n Observe that the sys\\_update\\_xml for view is duplicated.\n\n |
| \n\nServiceNow SDK \\(Glide\\)\n\n PRB2027930\n\n | \n\nInstalling SDK-built app with ChoiceSet deletes existing instance choices not included in the app payload\n\n | \n\nWhen installing a ServiceNow SDK application that defines choices for a field using the ChoiceSet API, existing choices on the target instance that are not explicitly included in the application payload may be removed during installation. This can result in unintended loss of choice values that were previously configured on the instance.\n\n | \n\n1. On a target instance, confirm that the task.priority field has base system choices \\(for example, 1 - Critical, 2 - High, 3 - Moderate, 4 - Low, 5 - Planning\\)\n2. Using the ServiceNow SDK, create a scoped app that defines a ChoiceSet for task.priority with only a subset of choices \\(for example, only values 1, 2, and 3\\).\n3. Build the app using now-sdk build.\n4. Install the built app on the target instance.\n5. After installation, inspect the choices for task.priority\n\n Expected behavior: Only the three choices defined in the app are added or updated. All other existing instance choices \\(4 - Low, 5 - Planning\\) remain untouched.\n\n Actual behavior: All existing choices for task.priority are deleted and replaced with only the three from the app. Choices 4 and 5 are lost.\n\n |
| \n\nServiceNow SDK \\(Glide\\)\n\n PRB2032877\n\n | \n\nThe loader should save DB serialized XML in an update set instead of the original XML payload\n\n | \n\nThe original XML payload is retained.\n\n | \n\n1. Create a config project.\n2. Customize and upload the changes.\n\n Expected behavior: Updateset to contain DB serialized XML.\n\n Actual behavior: Retain the original XML payload.\n\n |
| \n\nSoftware Asset Management Content Service\n\n PRB2021862\n\n | \n\nMinor changes to styles on the UI page for content set up to match latest UI\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nSoftware Asset Management Foundation plugin\n\n PRB2021740\n\n | \n\nNew property categories\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nSoftware Asset Management\n\n PRB2010303\n\n | \n\nUnable to Add software products in the Software Asset Management \\(SAM\\) workspace in published products list\n\n | \n\nThe issue is caused by the maximum allowed size for a gzipped scripted REST request body, which is default set to 1MB.\n\n | \n\n1. Navigate to **All** > **Software Asset Management Workspace** > **License operations**.\n2. From the SAM Implementation list, select **Published products**.\n3. Select **Add**.\n4. In the Add to published products dialog box, select the desired licensable software products.\n5. Select **Add** to publish them.\n\n Expected behavior: The selected products should be successfully added to the Published products list.\n\n Actual behavior: The products do not publish. The list remains unchanged after selecting Add, even after multiple attempts.\n\n |
| \n\nSoftware Asset Management\n\n PRB2017405\n\n | \n\nThere's a missing fix script to update the label of cmdb\\_model\\_lifecycle\n\n | \n\n \n\n | \n\n \n\n |
| \n\nSoftware Asset Management\n\n PRB2017767\n\n | \n\nUptake of the setValueWithIdentify platform fix to update AI highlighted values\n\n | \n\nIdentify AI updated fields and differentiate them from a non-AI user update.\n\n | \n\n \n\n |
| \n\nSoftware Asset Management Publisher Pack for Oracle\n\n PRB2026881\n\n | \n\nWallet authentication support for discovery patterns for Oracle on the Unix part of Software Asset Management plugin\n\n | \n\n \n\n | \n\n \n\n |
| \n\nSoftware Asset Reclamation\n\n PRB2008233\n\n | \n\nPotential savings on reclamation candidates should be set regardless of licensing status\n\n | \n\nIt should be set for both licensed and unlicensed subscriptions/installs.\n\n | \n\n \n\n |
| \n\nSoftware Asset Reconciliation\n\n PRB2015647\n\n | \n\nThere's a null point error \\(NPE\\) in SamMSInfraLicReportGenerator\n\n | \n\n \n\n | \n\n \n\n |
| \n\nSoftware Asset Reconciliation\n\n PRB2021614\n\n | \n\nPotential savings on reclamation candidates should be set regardless of licensing status\n\n | \n\nIt should be set for both licensed and unlicensed subscriptions/installs. A software's license status doesn't impact the potential savings for removing that software. The reclamation candidate should reflect the cost of having that software installed.\n\n | \n\n \n\n |
| \n\nSoftware Asset Reconciliation\n\n PRB2024886\n\n [KB3043462](https://hi.service-now.com/kb_view.do?sysparm_article=KB3043462)\n\n | \n\nRecon for subscriptions fails with: 'TypeError: Cannot read property 'unlicensedSubscriptionCnt' from undefined''\n\n | \n\n \n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nSoftware Entitlements\n\n PRB2023513\n\n | \n\nAdd an asset tag, agreement number, and location to entitlement duplicate check attributes\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nSoftware Lifecycles\n\n PRB2014527\n\n [KB3018548](https://hi.service-now.com/kb_view.do?sysparm_article=KB3018548)\n\n | \n\nCustom lifecycle phases cause errors in Software Asset Management \\(SAM\\)\n\n | \n\nThe 'SAM - Generate Software Lifecycle Report' job may show as 'Failed' for Zurich users who have added custom choices to the phase column on the 'sam\\_sw\\_product\\_lifecycle' table. Supported phases are: pre\\_release, availability, upgrade, end\\_of\\_support, end\\_of\\_extended\\_support, end\\_of\\_life. Any added phases may cause errors.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nSQL API \\(Server\\)\n\n PRB1966907\n\n | \n\nDBSQL Parser changes are not working properly for ODBC/JDBC applications\n\n | \n\n \n\n | \n\n \n\n |
| \n\nSystem Events\n\n PRB2007066\n\n | \n\nCheck to correct Legacy and Delegated Flow Engine jobs that are created during Upgrade\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nSystem Events\n\n PRB2030366\n\n | \n\nThread pool for fast lane – flow event processing\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nSystem Export Sets\n\n PRB1835154\n\n | \n\nImprove retry logic in POST API from MID server LES Consumer to Customer REST endpoint\n\n | \n\nCurrently, the infinite retry doesn't work for different status codes. This needs to be modified \\(for example, to support 201 and 204\\).\n\n | \n\n \n\n |
| \n\nSystem Export Sets\n\n PRB2002031\n\n | \n\nExport to Excel from the UI with glide.excel.use\\_user\\_date\\_format set to true does not export in UTC date time\n\n | \n\nWhen exporting to Excel/XLSX from the UI with 'Export using raw values' enabled, Date/**Time** fields are not exported in UTC as documented.\n\n | \n\n1. In a Zurich instance, set the property glide.excel.use\\_user\\_date\\_format to true and set the user to a timezone different than PST.\n2. List a table from the UI and include a column of type date time.\n3. Export to Excel.\n\n Observe that the date time field does not show the expected UTC0.\n\n |
| \n\nSystem Export Sets\n\n PRB2014333\n\n | \n\nACL rules with JavaScript referencing non-displayed dot-walked data during twoPassQuery\\(\\) can result in partially constructed GlideRecords that lack the needed data\n\n | \n\nWhen users run an ordered two-pass query and then subsequently next\\(\\) through the records, the code today if users request a dot-walked field with an ACL on resolve the dot walk to mostly empty \\(not read from the database\\) GlideRecords to represent the data in the dot-walks. Typically, the sys\\_id of the GlideRecord is present, but not much else.\n\n | \n\n \n\n |
| \n\nSystem Web Services\n\n PRB2034836\n\n | \n\nTelemetry for Action Fabric\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nTables and Columns Data Dictionary\n\n PRB2015281\n\n [KB3035672](https://hi.service-now.com/kb_view.do?sysparm_article=KB3035672)\n\n | \n\nDependent choices filter on a session domain instead of a record domain\n\n | \n\nWhen glide.sys.domain.use\\_record\\_domain\\_for\\_choice\\_list is true, the choice list resolution through GlideElement.getChoices\\(\\) is expected to filter choices based on the record's domain instead of the session domain. This works correctly for non-dependent choice fields. However, dependent choice fields \\(for example, subcategory, which depends on category\\) filter based on the session domain, ignoring the record's domain — even when the property is enabled. This means when a global user accesses choices on a record belonging to a child domain, the category returns the correct domain-specific choices, but the subcategory returns global choices or nothing.\n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nTrace Collector - Family Release\n\n PRB2019038\n\n | \n\nCredentials containing org level projects.list role cause total interval failure\n\n | \n\nWhen the GCP Trace Collector uses a service account with org-level project listing permission but trace/log access only for some projects, the collector fails the entire pipeline on the first unauthorized project. This causes the circuit breaker to trigger and results in data loss, even for projects where access is valid.\n\n | \n\n1. Create a GCP service account.\n2. Grant an org/folder-level role that includes resourcemanager.projects.list \\(for example, roles/browser\\).\n3. Grant Cloud Trace / Logs permissions to only one project.\n4. Configure and run the GCP Trace Collector with this service account.\n\n Expected behavior: Skip only the projects where trace access is missing. Continue fetching traces from projects with valid permissions. Do not fail the entire pipeline due to partial access.\n\n Actual behavior: Projects are listed successfully and trace fetch starts, but on the first unauthorized project a PERMISSION\\_DENIED error occurs. Circuit breaker triggers and the interval is skipped.\n\n |
| \n\nTrace Collector - Family Release\n\n PRB2030648\n\n | \n\nThe Azure Application Insight throws an error\n\n | \n\nDuring testing of the Application Insight feature, users are intermittently seeing an error: 'Unable to find app\\_insights\\_config.json'.\n\n | \n\n \n\n |
| \n\nTrace Collector - Family Release\n\n PRB2035153\n\n | \n\nSupport AWS CloudWatch traces for a custom agent running on any ADK and OpenTelemetry instrumentation\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nTrace Collector - Family Release\n\n PRB2039605\n\n | \n\nGCP spans are not correctly formatted to receive trace scoped evaluator metrics from Traceloop\n\n | \n\nFor Azure, the gen\\_ai.provider.name span attribute does not exist which prevents Traceloop from scoring the spans.\n\n | \n\nSend traces from a GCP agent.\n\n Observe the scores in sn\\_ai\\_observe\\_ai\\_span are missing metrics from trace-scoped evaluators \\(agent-goal-deviation, agent-system-prompt-leakage, privileged-access-detector, observed-access-detector\\).\n\n |
| \n\nTransaction Management\n\n PRB2031636\n\n | \n\nWhen a semaphore is loaded via plugin extension point, the queue depth limit is set wrong and the semaphore's load\\_stats saturation value will always report 1 instead of the correct value\n\n | \n\nThe saturation value should not always be one because saturation should reflect the amount of work queued in CsHybridQueue.\n\n | \n\n1. Navigate to any A+ instance that has the CsHybridQueue sys\\_semaphore\\_set records.\n2. Navigate to instanceUrlHere/load\\_stats.do.\n\n Observe that the saturation value of CsHybridQueue is always one.\n\n |
| \n\nUI Field Administration\n\n PRB1926469\n\n | \n\nThe contrast ratio of the focus indicator on the search suggestion item of the combo box is less than 3:1\n\n | \n\n \n\n | \n\n1. Open any instance.\n2. Navigate to **All** > **Incident** > **All** > **New**.\n3. Navigate to the 'Caller' combo box and type in it.\n4. When the search results appear, navigate to them.\n5. Verify the contrast ratio of the focus indicator.\n\n Expected behavior: The contrast ratio of the focus indicator on the search suggestion item of the combo box should be equal to or greater than 3:1.\n\n Actual behavior: The contrast ratio of the focus indicator on the search suggestion item of the combo box is less than 3:1.\n\n |
| \n\nUI Field Administration\n\n PRB1962677\n\n | \n\nText in string fields in a modal window are cut off under certain conditions in Safari\n\n | \n\nWhen using the Safari web browser, there are certain conditions that result in text in a string field being cut off from displaying. These include the amount of text in the string field and the size of the web browser window. The result is a string field where the user has to select their cursor in and move down with the arrow keys to read all of the text in the string field.\n\n | \n\n \n\n |
| \n\nUI Field Administration\n\n PRB2009135\n\n | \n\nThere is a filter anomaly on Affected CIs\n\n | \n\nThe filter is applied on the initial load, but not when the configuration class is changed.\n\n | \n\n1. In a base Zurich instance, replace line 49 of the script include.\n\nNotice the number of records for the configuration class 'software', along with the above filter in the platform list view.\n\n2. Navigate to **Service Operations Workspace \\(SOW\\)**.\n3. Open any active incident.\n4. Navigate to **Related Records** > **Affected CIs** > **Add**.\n5. Change the configuration class to 'Software'.\n\n Expected behavior: The records are returned along with the additional filter added in the script include.\n\n Actual behavior: The user will see all the records with the class 'software' are returned without the additional filters on the install status, and manufacturer is added in the script include.\n\n |
| \n\nUI Field Administration\n\n PRB2035410\n\n | \n\nReduce DB load on sys\\_ai\\_record\\_activity \\( Perf\\)\n\n | \n\nTracking should impose a negligible background DB load.\n\n | \n\n1. Enable AI Record Activity tracking \\(glide.ai.field\\_indicators.enabled\\) on an instance with active AI Agent traffic.\n2. Drive normal insert/update/delete volume on non-system tables \\(and AI writes to AI logging tables\\).\n\n Observe sys\\_query\\_pattern / Splunk over a ~10h window.\n\n |
| \n\nUI Field Administration\n\n PRB2037047\n\n | \n\nAI indicators for a skill update\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nUI Form Administration\n\n PRB2020457\n\n | \n\nThere's a false error for a strict read-only 'Currency' column when the numeric value is 1000 or larger\n\n | \n\nAdditional formatting like commas or decimals are added to **Currency** fields on the client side form initialization, which makes the field appear as modified on update.\n\n | \n\n1. On any table, create a field of the type **Currency**.\n2. Create an on insert business rule to set the value of the field to USD: 1000.\n3. Save the record.\n4. Modify a different field on the form and save.\n\n Expected behavior: The record is updated without any error messages.\n\n Actual behavior: An error message stating updates to columns 'depreciated\\_amount' and 'residual' were ignored.\n\n |
| \n\nUpgrade Center\n\n PRB2040287\n\n | \n\nAutoUpgrade sn-managed applications on customer instances using periodic batch installs\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nUpgrade Center\n\n PRB2040289\n\n | \n\nAutoUpgrade sn-managed applications changes on glide\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nUX Framework\n\n PRB1893217\n\n | \n\nThe way workspace tabs and their **Remove** buttons are grouped into lists is not clear\n\n | \n\n \n\n | \n\n1. Open any workspace like Service Operations Workspace or HR Agent Workspace from 'Workspaces' menu.\n2. Navigate to a list from the left tab panel.\n3. Select a few items to open a number of workspace tabs.\n4. Turn on the screen reader.\n5. Navigate on these tabs with forward \\(tab key\\) and backward \\(shift +tab key\\) navigation.\n6. Notice what the screen reader reads at workspace tab items and their **Remove** buttons.\n\n Expected behavior: The way workspace tabs and their**Remove** buttons are grouped into lists should be clear for screen reader users.\n\n Actual behavior: The way workspace tabs and their**Remove** buttons are grouped into lists is not clear for screen reader users.\n\n |
| \n\nUX Framework\n\n PRB1981765\n\n | \n\n'Max Tab Reached' dialog card is not closing on select of **Close dialog** button \\(**X** button\\)\n\n | \n\nOn selecting the **Close dialog** button \\(**X** button\\) the 'Max Tab Reached' dialog card doesn't close.\n\n | \n\n \n\n |
| \n\nUX Framework\n\n PRB1990613\n\n | \n\nA stale Interaction Record sysID is passed for the help request modal component\n\n | \n\nThis issue is caused when a modal is opened from the utility panel. The utility panel gets hoisted from the screen to the appshell and loses the context of the screen. When the first utility panel gets hoisted, there's no issue because the modal logic falls back to the first matching element with the modal component ID. When an additional screen with a utility panel is opened, and an action is taken to open a new modal, the context of the screen is lost and the modal fallback logic is executed.\n\n | \n\n1. Create 2–3 interactions of type Phone and refresh the workspace page so the Active Call component loads in the utility panel.\n2. Open **Developer Tools** > **Console**.\n3. Select the iframe hosting the workspace and execute the Active Call payload to simulate the call context \\(replace SYSID with the interaction sys\\_id\\).\n4. Open Interaction A in Tab 1 and select **Request Help**.\n5. Open Interaction B in a new tab and select **Request Help** again.\n6. Navigate to the interaction\\_help\\_request table and verify the record.\n\n Observe that the Help Request is created/updated for Interaction A \\(previous tab\\) instead of the active interaction \\(Interaction B\\).\n\n |
| \n\nUX Framework\n\n PRB2012962\n\n | \n\nGET\\_ACTION\\_STATE intent silently fails when no action bars are found\n\n | \n\nIn getTranslatorBehavior.js, the INTENT\\_RECEIVED handler for GET\\_ACTION\\_STATE operations retrieves action bars via getActionbarsForTranslator. If the result is an empty array, the forEach loop never executes and no intent feedback is sent. This leaves the intent sender waiting indefinitely with no indication of success or failure.\n\n | \n\n \n\n |
| \n\nUX Framework\n\n PRB2018044\n\n [KB2993927](https://hi.service-now.com/kb_view.do?sysparm_article=KB2993927)\n\n | \n\nIf sys\\_attachments is excluded during cloning, UXF pages aren't loading correctly after cloning\n\n | \n\n \n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nUX Framework\n\n PRB2019867\n\n | \n\nCleanup UXR event listeners\n\n | \n\nUXR event listeners persist in detached elements after DOM removal, bloating JS heap and Blink GC oil pan heap, eventually leading to memory issues, compounded with other component issues.\n\n | \n\n1. Navigate to SOW.\n2. Open 10 incidents.\n3. Close the incidents.\n4. Repeat this three times.\n5. Open the browser dev tools.\n6. Retrieve a heap snapshot.\n\n Notice the detached elements.\n\n |
| \n\nUX Framework\n\n PRB2020890\n\n | \n\nProperly disconnect sn-canvas components to prevent memory leaks\n\n | \n\nMultiple module-scoped resources in the canvas framework were not being cleaned up when components disconnected, causing memory and listener counts to grow across navigation/tab-close cycles.\n\n | \n\n1. Navigate to Service Operations Workspace.\n2. Open 10 tabs.\n3. Close 10 tabs.\n4. Get a JS heap dump.\n5. Inspect the detached elements.\n\n Notice the screen action transformers and other UXR components have a large retained size.\n\n |
| \n\nUX Framework\n\n PRB2020895\n\n | \n\nCleanup viewports and now-trigger-library memory leaks\n\n | \n\nFour memory leaks in library-uxf and now-trigger-library: duplicate/orphaned popstate+locationchange listeners, unpruned ComponentRegistry entries, retained per-nowId cache buffers, and a strong lastClickedElement reference holding a detached DOM node alive.\n\n | \n\n1. Navigate to SOW \\(base instance instance\\)\n2. Open 10 incident tabs close the 10 tabs\n\n Observe that memory usage is high. Take a JSheap dump and inspect the retainers of detached elements.\n\n |
| \n\nUX Framework\n\n PRB2026005\n\n | \n\nUXF should let the inbox know when the workspace is not the active experience\n\n | \n\nCurrently, when the agent navigates from workspace to home, the Inbox is still present in the DOM. Because of this, agents are still assigned work items even when they are not in the workspace.\n\n | \n\n \n\n |
| \n\nUX Framework\n\n PRB2029831\n\n | \n\nJune release survey doesn't match the design\n\n | \n\n \n\n | \n\n \n\n |
| \n\nUX Framework\n\n PRB2030213\n\n | \n\nWhen a user navigates between two pages that both have IPS surveys configured, the survey triggered on the first page isn't dismissed upon navigation\n\n | \n\n \n\n | \n\n \n\n |
| \n\nUX Framework\n\n PRB2032793\n\n | \n\nNetwork Inventory AppBU Survey Configuration is incorrect\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nUX Framework\n\n PRB2033952\n\n | \n\nGLOBAL\\_NAVIGATION\\_REQUESTED is not routing to feature on select after hard refresh of the page apart from home page\n\n | \n\nThe GLOBAL\\_NAVIGATION\\_REQUESTED payload feature is undefined. Without a feature defined in the payload, no navigation will occur.\n\n | \n\n1. Navigate to SOW and Enable Desktop Notifications in the Agent Chat.\n2. Make an agent self available.\n3. From a different, incognito browser window, log in to the instance in question and navigate to instance/esc.\n4. Select the chat icon in the bottom right, start a new chat, and select **Live agent support**. Do not select the global navigation notification yet.\n\nFrom the original browser tab, observes an incoming chat \\(don't select it\\).\n\n5. In the filter navigator, select **All** > **Incidents**.\n6. On the incidents page, perform a hard reload \\(must be a hard reload\\).\n7. Select the Desktop Notification for global navigation.\n\n Expected behavior: The user is navigated back to the workspace screen where the notification originated from \\(in this case, SOW chat\\).\n\n Actual behavior: The user is not navigated back to the workspace.\n\n |
| \n\nUX Framework\n\n PRB2035481\n\n | \n\nTwo extra loading tabs are visible after selecting a desktop notification\n\n | \n\nTwo extra loading tabs are visible in workspace after selecting a desktop notification.\n\n | \n\n1. Navigate to SOW and Enable Desktop Notifications in the Agent Chat.\n2. Make an agent self available and trigger a chat with the agent.\n3. Select the home page.\n4. Refresh the home page.\n5. When incoming work item appears for the agent, select the desktop notification.\n\n Expected behavior: The user is navigated back to the workspace screen where the notification originated from, and workspace should not have extra loading tabs.\n\n Actual behavior: Two extra loading tabs visible in workspace after selecting a desktop notification.\n\n |
| \n\nVirtual Agent\n\n PRB1980327\n\n | \n\nA chat dynamic greeting isn't localized correctly\n\n | \n\nBecause the message doesn't go down the correct API path to resolve to sys\\_ui\\_message, and it can't honor the dynamic greeting.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB1999511\n\n | \n\nMessage preview and unread badge count don't work upon page refresh\n\n | \n\nWhen the user refreshes the page, the message preview doesn't show up. On standard chat, there's also no unread badge count.\n\n | \n\n1. Navigate to /sp.\n2. Query 'What is spam'.\n3. While standard or enhanced chat is processing, close the VA.\n\nObserve that there is an unread badge count \\(1\\) and the message preview pops up.\n\n4. Refresh the page.\n\n Expected behavior: There is still an unread badge count and the message preview shows up.\n\n Actual behavior: The message preview doesn't show up. On standard chat, there's also no unread badge count.\n\n |
| \n\nVirtual Agent\n\n PRB2007156\n\n [KB2928656](https://hi.service-now.com/kb_view.do?sysparm_article=KB2928656)\n\n | \n\nAn Asynchronous Message Bus \\(AMB\\) subscription to 'after guest elevates to consumer account' returns a 403 error to the chat session\n\n | \n\n \n\n | \n\nRefer to the listed KB article for details.\n\n |
| \n\nVirtual Agent\n\n PRB2013952\n\n | \n\nRemove the deprecate system property 'com.glide.cs.conversation.entity.cache.enabled'\n\n | \n\n \n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2014676\n\n | \n\nHonor hideShowControl for text inbound controls\n\n | \n\n \n\n | \n\nTrigger text inbound.\n\n See an empty card instead of text inbound control.\n\n |
| \n\nVirtual Agent\n\n PRB2015460\n\n | \n\nNow Assist Portal's unread conversation count disappears after the execution is started via AI Agent triggers or Runtime APIs\n\n | \n\nThe unread conversation count over the NAP icon on the menu bar disappears.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2019099\n\n | \n\nStarting '\\{0\\}' sys\\_cs\\_context\\_profile\\_message isn't translated per user session language\n\n | \n\nThe message should be translated using SysMessage.getMessageLang before it's sent.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2020334\n\n | \n\nglide-cs unit test failures in Yokohama\n\n | \n\n \n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2021983\n\n | \n\nNull GlideRecord in conversation context causes IllegalArgumentException during deserialization in TypedValueDeserializationUtil\n\n | \n\nTypedValueDeserializationUtil.get\\(\\) crashes with IllegalArgumentException when deserializing a null GlideRecord value stored in conversation context by the AI Search fallback topic.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2022716\n\n | \n\nNextWave Premium Chat doesn't work for external users \\(snc\\_external\\) on CSM portal\n\n | \n\nThe console error '403 FORBIDDEN' appears on ais\\_auth\\_token\\_refresh API. The external user can't use the chat experience.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2024316\n\n | \n\nStuck Virtual Agent conversations from FDIH async\\_search race condition cause infinite retry loop consuming worker threads\n\n | \n\nWhen Virtual Agent invokes an AI search via FDIH \\(global.async\\_search\\), a race condition in the callback handler can silently drop the search result if another thread updates the same conversation simultaneously. This leaves the conversation's task data in an incomplete state — the FDIH invocation started but never completed.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2024809\n\n | \n\nHandshake process does not end impersonation, which could cause session issues\n\n | \n\nImpersonation should not continue if the user is locked out.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2025956\n\n | \n\nResolved issues after introducing four tables for Virtual Agent \\(VA\\) analytics\n\n | \n\nThe search-related analytics can be written to the four tables instead of sys\\_ci\\_analytics as event entries.\n\n | \n\n1. Make sure sn\\_nowassist\\_va.analytics.persistence\\_strategy = 'table'.\n2. Launch VA client.\n3. Type anything in the search.\n\n Observe that all the expected entries are in the new tables and view.\n\n |
| \n\nVirtual Agent\n\n PRB2026053\n\n | \n\nsys\\_cs\\_context\\_profile\\_topics should be sent to the offGlide cache for Authorizing Official \\(AO\\) to read\n\n | \n\n \n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2028137\n\n | \n\nGlide-cs-test failures in Australia\n\n | \n\n \n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2029447\n\n | \n\nKnowledge article links are broken in the sources citation when the article has an attachment\n\n | \n\nThere is an issue with the link formation in the source citations for the KB article if there is an attachment. The link generated by Now Assist uses the sys\\_id of the PDF attachment instead of the KB article sys\\_id in the URL.\n\n | \n\n1. Navigate to **/esc**.\n2. Impersonate a user.\n3. Initiate a conversation in Now Assist with the query, 'Are there any KB articles about job abandonment, when an employee stops showing up for work?'.\n\nObserve that the generated content is sourced from the 'Missing Persons Standard Operating Procedure' attachment in KB0083268.\n\n4. Open 'Sources and More', then hover over the source related to POL0021842-2.0 'Missing Persons Standard Operating Procedure.pdf'.\n\n Observe the link formation.\n\n |
| \n\nVirtual Agent\n\n PRB2031672\n\n | \n\nNon-topic skills dropped from skill picker when all applicable topic skills have a visible design category\n\n | \n\nConversation insights attempts to perform a lookup against sys\\_cs\\_message with sequence which fails due to a sequence change.\n\n | \n\n1. Configure the Virtual Agent topic to use GroupedPartsOutputControl.\n2. Have conversations using this topic, and then have inferred-csat generated for the conversation.\n\n Observe that during this process, transcript generation fails with an error.\n\n |
| \n\nVirtual Agent\n\n PRB2031950\n\n | \n\nAI-user fetch issue\n\n | \n\nThe conversation user for the ZTSD flow is AI L1 Service Desk Specialist, which is the identity type ai\\_agent. The cache configuration get\\_user\\|table:\\{table\\}\\|field:\\{field\\}\\|value:\\{value\\} explicitly ignores users of type 'ai\\_agent'.\n\n | \n\nPerform a cache fetch call for the cache key 'get\\_user\\|table:\\{table\\}\\|field:\\{field\\}\\|value:\\{value\\}' for any user of the identity type 'ai\\_agent'.\n\n See that it doesn't return the **User** field value.\n\n |
| \n\nVirtual Agent\n\n PRB2032726\n\n | \n\nTopic execution fails intermittently during automation\n\n | \n\nNextwave playwright test automation runs several conversational tests on NAP. The topic execution fails intermittently during the execution.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2033217\n\n | \n\nA topic template navigates to a different page where there is no premium chat visible\n\n | \n\n \n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2033400\n\n | \n\nvaSystem.getTranscript\\(\\) returns empty when Dynamic Translation is turned on and messages are in the 'Pending' or 'Translating' status\n\n | \n\nThe issue is in ConversationTranscriber.java lines 383-388: when Dynamic Translation for Virtual Agent is turned on and a single message has a 'Pending' or 'Translating' status, the entire transcript is discarded \\(returns empty list\\) because forceTranscript is hardcoded to false all the way from jsFunction\\_getTranscript\\(\\). The chat summary topic script then sends an empty transcript to the LLM, which hallucinates a description.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2033535\n\n | \n\nCSP Pre-Chat Survey not displayed in Premium Chat \\(NextWave\\) experience on CSP portal\n\n | \n\nThe Pre-Chat Survey should be displayed at the start of the chat session in the Premium chat experience, consistent with the Enhanced chat experience. However, the Pre-Chat Survey is skipped entirely in the Premium chat experience. The chat starts with a generic greeting and the user is expected to type their request, with no pre-classification flow.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2033881\n\n | \n\nExecuting a catalog item or a skill from searched results fails silently after canceling the live agent request\n\n | \n\nCanceling the live agent before the agent accepts results in the catalog item execution silently failing, and the user is left with at \\_empty\\_skill\\_picker\\_ topic. This issue was found in Service Operations Workspace \\(SOW\\).\n\n | \n\n1. In one browser, sign on as live agent.\n2. Make the live agent available for agent chats in SOW.\n3. In another browser or in an incognito window, start a chat as a different user \\(for example, System Admin\\).\n4. Select **Contact an agent** from the menu or type 'live agent'.\n5. As the chat requester, cancel the live agent transfer before the agent accepts.\n6. Perform a search that will result in conversational catalog results \\(for example, 'order a laptop'\\).\n7. Select **Start Request** on one of the catalog items.\n\n Expected behavior: The catalog item starts and is completed successfully.\n\n Actual behavior: The catalog item execution fails silently, leaving the user with the at \\_empty\\_skill\\_picker\\_ topic.\n\n |
| \n\nVirtual Agent\n\n PRB2034790\n\n | \n\nThe user is able to discover agents even though the sys property value is 'false'\n\n | \n\n \n\n | \n\n1. Set sn\\_aia.enable\\_aiagents\\_discovery to 'false'.\n2. Open Now Assist panel \\(NAP\\).\n3. Enter, 'Show me list of agents.'\n\n Notice that no agents are discovered or executable on NAP.\n\n |
| \n\nVirtual Agent\n\n PRB2036293\n\n | \n\nAI closing messages are not supported in chat experiences\n\n | \n\nChat experience can't display AI-generated closing messages when configured.\n\n | \n\n1. Install the latest Now Assist VA plugin.\n2. As an admin, navigate to the chat experience configuration screen.\n3. Attempt to configure an AI closing message and select **Save**.\n\n Expected behavior: The user can save ai\\_closing message configuration successfully.\n\n Actual behavior: The user can't save because ai\\_closing type is not recognized by the backend.\n\n |
| \n\nVirtual Agent\n\n PRB2037059\n\n | \n\nGuest user conversation history is not visible after logging in as an authenticated user\n\n | \n\nWhen a guest user chats with the Virtual Agent on the ESC portal and then logs in, their conversation history is not transferred to their authenticated account. Instead, a new empty conversation is created for the logged-in user and the guest conversation history is lost from their view. The expected behavior \\(per design\\) is that the guest conversations appear in the authenticated user's Active chat history immediately after login.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2037309\n\n | \n\nAll auto chat conversations share the same conversation because the channel user profile reuse ignores channelUserId\n\n | \n\nAll auto chat records reference the same conversation.\n\n | \n\n1. Configure a channel with a provider application that supports bot-to-bot / auto chat conversations.\n2. Trigger multiple auto chat conversations for the same user on that channel, each with a unique channelUserId passed in the AI agent context.\n3. Wait for all auto chat executions to complete.\n4. Open the auto chat records and inspect the conversation field on each record.\n\n Expected behavior: Each auto chat record has a unique conversation.\n\n Actual behavior: All auto chat records reference the same conversation — the one tied to the first channel user profile found for that user on that channel.\n\n |
| \n\nVirtual Agent\n\n PRB2038004\n\n | \n\nAMB subscription to after guest elevates to consumer account returns 403 to chat session\n\n | \n\nConversation messages appear to be delayed. This is because the sync API is being used instead of AMB subscription.\n\n | \n\n1. Enable a guest for NAVA Enhanced Chat on /esc.\n2. Open NAVA as guest with the 'Network' tab open.\n3. Log in and resume conversation.\n\n Expected behavior: AMB subscription should occur to /cs/auxiliary and /cs/messages. Messages to and from VA should occur on the AMB subscription.\n\n Actual behavior: AMB subscription fails with 403 to /cs/auxiliary and /cs/messages. Conversation continues using cs\\_message API instead of AMB subscription.\n\n |
| \n\nVirtual Agent\n\n PRB2038142\n\n | \n\nIn order for users to adopt NAVA, OGCS should do parity with an onglide version of vaSystem.sendSkillPickerControl\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2038143\n\n | \n\nIn order for users to adopt NAVA, OGCS should do parity with an onglide version of vaSystem.sendSkillPickerControl\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2039532\n\n | \n\ngetInstanceKeys scriptable method is missing from glide-plugins-members.xml\n\n | \n\n \n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2039580\n\n | \n\nvaContext object isn't available in the **Applicability** field of a Virtual Agent topic\n\n | \n\nThe user observes the error 'Script evaluation error at \\[topic\\_Generate epics from capability\\_applicability\\]'.\n\n | \n\n1. Open a record from the table 'x\\_snc\\_pm\\_product\\_feature' and create a new chat in NASS.\n2. Confirm that the topic 'Generate epics from capability', which should be conditionally available for this table, is not present.\n\n Observe the error 'Script evaluation error at \\[topic\\_Generate epics from capability\\_applicability\\]'.\n\n |
| \n\nVirtual Agent\n\n PRB2040084\n\n | \n\nCurrent action payload sends conversational and is\\_conversational which is redundant\n\n | \n\n \n\n | \n\n1. Create an enhanced chat Employee Center experience in an instance.\n2. Navigate to esc portal.\n3. Use the assistant to 'Order an iphone'.\n4. In the instance Navigate to 'sys\\_generative\\_ai\\_log.list' table and sort be recently created.\n5. Look for Unified planner response.\n\n The response should include is\\_conversational as a param and no other param like 'conversational' should be included.\n\n |
| \n\nVirtual Agent\n\n PRB2041409\n\n | \n\nThe vaContext object isn't available in the **Applicability** field of the Virtual Agent topic\n\n | \n\nAn error occurs in the logs and the topic is not present, even though it should be conditionally available for the table.\n\n | \n\n1. Log in to the instance.\n2. Open a record from the table 'x\\_snc\\_pm\\_product\\_feature'.\n3. Create a new chat in Now Assist for Request \\(NASS\\).\n4. Confirm that the topic 'Generate epics from capability', which should be conditionally available for this table, is not present.\n\n Notice the error in the logs, 'Script evaluation error at \\[topic\\_Generate epics from capability\\_applicability\\] ReferenceError: 'vaContext' is not defined. \\(sys\\_cs\\_topic.6db146b993f6f610b2f9f60f2603d678; line 9\\)'.\n\n |
| \n\nVirtual Agent\n\n PRB2050001\n\n | \n\nCapture 'Sorry, there was a problem' error count on on-glide server\n\n | \n\nThis is a product update.\n\n | \n\n \n\n |
| \n\nVirtual Agent\n\n PRB2050011\n\n | \n\nNextWave Premium Chat doesn't work for external users \\(snc\\_external\\) on CSM portal\n\n | \n\nThe user observes, '403 FORBIDDEN' on ais\\_auth\\_token\\_refresh API.\n\n | \n\n1. Invoke the OGCS chat kit from the Virtual Agent API.\n2. Pass the Primary Bot History in the payload.\n\n Observe that the Primary Bot History column is empty in the sys\\_cs\\_message table for the conversation.\n\n |
| \n\nVirtual Agent\n\n PRB2051507\n\n | \n\nCapturing the 'Sorry, there was a problem' error count on the on-glide server\n\n | \n\nA baseline measurement of the error frequency on the glide surface is needed.\n\n | \n\n \n\n |
| \n\nVirtual Agent Web Client\n\n PRB2032099\n\n | \n\nNew Chat contains messages from the old chat\n\n | \n\nIf the user is on a chat and selects the **+** button, it starts a new chat and shows the content of the previous chat as well.\n\n | \n\n1. Start a new chat from NAVA.\n2. Transfer to a live agent.\n3. When the chat ends, immediately select the **+** button.\n\n The new chat shows messages from the previous closed chat.\n\n |
| \n\nVirtual Agent Web Client\n\n PRB2033755\n\n | \n\nSEARCH\\_FALLBACK\\_EVENT is missing in sys\\_ci\\_analytics\n\n | \n\nSEARCH\\_FALLBACK\\_EVENT records are no longer created in sys\\_ci\\_analytics in Australia.\n\n | \n\n1. Navigate to Dynamic Window.\n2. Create a conversation.\n3. Start a conversation.\n4. Search for 'iPhone'.\n5. Select **See more of iPhone**.\n6. Navigate through the conversation without starting a catalog request.\n7. End the iPhone search conversation with 'nothing else'.\n\n |
| \n\nWord Document APIs\n\n PRB2029404\n\n | \n\nTable data is lost in the Word document after sending for signature\n\n | \n\n \n\n | \n\n1. Log in to an instance.\n2. Enter Word doc API with the wrong URL.\n\n Observe that fallback doesn't occur in a 404 case.\n\n |
| \n\nWork Order Management\n\n PRB2027565\n\n | \n\nDWS 'Sort by' skills degraded in Australia\n\n | \n\nThe 'Sort by' skill runs slowly.\n\n | \n\n \n\n |
| \n\nApp name\n\n | \n\nVersion number\n\n | \n\nRelease notes\n\n |
|---|---|---|
| \n\n@servicenow/sn-ai-engagement-experience\n\n | \n\n3.4.7\n\n | \n\nAI In-Product Experience \\(AIIPEX\\) - Key Deliverables\n\n Led modernization of the AI In-Product Experience platform by migrating core Agentic AI experiences from legacy implementations to the Lit/AIX Widget architecture, including Agent Status Cards, Agentic Presence, Agentic Processes, Supervision, Review Cards, and Conversation Transcript components.\n\n Established the Lit development foundation through local development tooling, Fluent widget compilation pipelines, and standardized migration patterns, enabling faster future modernization efforts. Improved accessibility compliance and responsive design support across all Lit-based widgets to deliver a consistent enterprise experience across device sizes.\n\n Enhanced Agentic AI workflows by introducing persona-aware input validation, workflow supervision improvements, contextual follow-up support, visibility into previous agent outputs, and user feedback collection capabilities. Delivered rich interaction features including planner controls, file uploads, copy-to-clipboard actions, notifications for input-required workflows, and enhanced review/output experiences with markdown rendering and improved content presentation.\n\n Completed a strategic modernization initiative aligned with the Lit and Fluent design system architecture, improving scalability, maintainability, performance, and future development velocity.\n\n Quality, Stability, and Security Improvements\n\n Delivered critical fixes across AI Engagement Experience and AI In-Product Experience, resolving issues related to link rendering, conversation context conflicts, input-required workflows, output review functionality, agent sidebar interactions, and multi-conversation session management.\n\n Improved Agentic AI workflow reliability by correcting incident context detection, workflow restart behavior, process visibility permissions, and UI Builder component exposure. Enhanced conversational continuity across AI Engagement Launcher, Now Assist Search, and Agentic AI experiences.\n\n Strengthened platform security through dependency upgrades, vulnerability remediation, and role inheritance corrections. Improved localization and internationalization support through standardized translation handling and message management.\n\n Resolved API and data presentation issues including date/time localization inconsistencies, customer configuration challenges, workflow visibility problems, chat header customization defects, and integration issues across LitJS, Seismic, NextWave, and AI Engagement Experience components.\n\n Enhanced platform stability, upgrade readiness, and customer adoption by addressing workflow automation defects, Canvas fix script issues, Agentic Process execution problems, and numerous customer-reported issues across Agentic AI, Now Assist, and AI-powered workflow experiences.\n\n |
| \n\n@servicenow/sn-enhanced-content-editor\n\n | \n\n31.24.0\n\n | \n\nDefect for the editor fixed.\n\n |
| \n\nAdmin Center\n\n | \n\n6.1.3\n\n | \n\nNew\n\n PoCs to explore LitJS and AIUX \\(Horizon 2.0\\) for Admin Home redesign/uplifts.\n\n Fixed\n\n GA defect fixes.\n\n |
| \n\nAgentic Contact Center for Insurance\n\n | \n\n1.2.2\n\n | \n\nChanged\n\n Agentic Contact Center for Insurance has been modernized for ServiceNow's Now SDK \\(Fluent\\), updating how the app is packaged and built. Existing functionality is unchanged.\n\n |
| \n\nAI Agent Advisor\n\n | \n\n1.2.2\n\n | \n\nNew\n\n - Enhanced error detection and pre-execution data validation. AI Agent Advisor verifies that required data is present before running, with clearer error reporting when it is not.\n- Updated out-of-the-box agent catalog improves matching recommendations for automation opportunities.\n\n Changed\n\n Nothing changed in this release.\n\n Fixed\n\n - Resolved an issue where POV extraction failures could halt the mining pipeline. Records without an extracted root cause are now included in clustering, improving resilience.\n- Resolved a platform issue where mining runs were overloading the LLM backend leading to reduced throughput. Pipeline scheduling now staggers executions to improve LLM call batching and load distribution.\n\n Removed\n\n Nothing removed in this release.\n\n |
| \n\nAI agents and skills for Quote Management\n\n | \n\n3.0.1\n\n | \n\nInitial version of Quote AI agent.\n\n |
| \n\nAI Agents for AIOps\n\n | \n\n1.10.0\n\n | \n\nNew\n\n Implemented secure-by-default configurations for the 5 new agentic ACLs.\n\n Fixed\n\n The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.\n\n |
| \n\nAI Agents for Discovery\n\n | \n\n3.2.1\n\n | \n\nMulti-Rule Firewall Tasks.\n\n You can now add multiple rule configurations to a single firewall task, eliminating the need to create separate tasks for each rule. Available through both the AI agent and service catalog, this enhancement reduces administrative overhead and accelerates firewall rule deployment. Rules are automatically verified and created together as part of the same task, ensuring consistency across your firewall management process and improving operational efficiency.\n\n |
| \n\nAI Agents for Health and Safety\n\n | \n\n1.3.4\n\n | \n\n- Resolved issue where the Health and Safety agentic workflow was not triggered after an incident was assigned to a user.\n- Eliminated repeated responses in the Health and Safety Incident Pattern Detector AI agent.\n\n |
| \n\nAI Agents for ITAM\n\n | \n\n4.4.0\n\n | \n\nStarting this version, the Asset Summary displays each linked change request once, eliminating duplicate entries.\n\n |
| \n\nAI agents for Observability\n\n | \n\n6.1.4\n\n | \n\nChanged\n\n Improved system performance.\n\n |
| \n\nAI Agents for Service Exchange Provider\n\n | \n\n1.1.4\n\n | \n\nConnections tab in the Service Exchange Center.\n\n Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.\n\n Improved consumer registration and onboarding.\n\n Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.\n\n Improved FDS capabilities.\n\n - Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.\n- Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.\n- Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.\n- Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.\n\n Journal Field Framework enhancements.\n\n - Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.\n- Configure journal fields such of type journal\\_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting.\n\n Group-based persona assignments for Remote Catalog.\n\n Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.\n\n |
| \n\nAI agents for Synthetic Monitoring\n\n | \n\n1.4.4\n\n | \n\n- Safer batch monitor creation: Batch operations now handle failures more gracefully. If an error occurs during bulk creation, the system recovers automatically and rolls back failed items-so you don't lose work.\n- Better validation upfront: Input validation now catches issues before they cause problems, reducing failed operations and rework.\n- More dependable recommendations: Recommendation tracking is now more reliable. State updates complete successfully even when errors occur, and orphaned records are automatically cleaned up during bulk deletions.\n- Faster monitor queries: Query performance improvements reduce lag when selecting monitor locations, even in large CMDB environments.\n- Improved security: Access controls for the Synthetic Creator agent have been tightened to follow security best practices-limiting permissions to only what's needed.\n\n |
| \n\nAI Asset Management\n\n | \n\n5.0.3\n\n | \n\nIn this version, the following enhancements have been made:\n\n - Asset type selection now requires explicit user input when creating a new AI System Intake, giving you greater control over asset classification.\n- Modal messages in the change request flow have been optimized for improved clarity.\n- Translations for string literals have been enhanced to provide better support for global users.\n- The Next button on the intake form is now always visible, providing consistent navigation even when the sidebar is pinned.\n- The 'Managed by' field now preserves user input throughout the intake form completion, ensuring data consistency and reducing re-entry.\n\n |
| \n\nAI Case Management\n\n | \n\n22.4.2\n\n | \n\nNew\n\n Generate responses to assessment questions based on past assessments and reference documentation on AI Case Management.\n\n |
| \n\nAI Control Tower\n\n | \n\n6.0.0\n\n | \n\nNew\n\n - Assign unique asset IDs for each asset.\n- Opt-in to model preview program.\n\n Changed\n\n - Post-upgrade fix: Auto-flag existing active assets as 'Managed' for AICT Enterprise SKU customers upgrading from pre-March release.\n- Simplified asset state and status values - replaces lifecycle states.\n\n |
| \n\nAI Control Tower Core\n\n | \n\n7.6.4\n\n | \n\nNew\n\n - Assign unique asset IDs for each asset.\n- Opt-in to model preview program.\n\n Changed\n\n - Post-upgrade fix: Auto-flag existing active assets as 'Managed' for AICT Enterprise SKU customers upgrading from pre-March release.\n- Simplified asset state and status values - replaces lifecycle states.\n\n |
| \n\nAI Control Tower for Enterprise AI Foundation\n\n | \n\n1.2.1\n\n | \n\nNew\n\n Now Assist powers new agentic and Gen AI capabilities in AI Risk and Compliance, providing built-in regulatory alignment and ethical AI governance for responsible deployment.\n\n Changed\n\n All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.\n\n |
| \n\nAI Control Tower for Now Assist\n\n | \n\n5.0.2\n\n | \n\nNew\n\n - Assign unique asset IDs for each asset.\n- Opt-in to model preview program.\n\n Changed\n\n - Post-upgrade fix: Auto-flag existing active assets as 'Managed' for AICT Enterprise SKU customers upgrading from pre-March release.\n- Simplified asset state and status values - replaces lifecycle states.\n\n |
| \n\nAI Dashboard Insights\n\n | \n\n1.2.3\n\n | \n\nNew\n\n - Improved Summary generation accuracy and performance.\n- Improved error messages displayed to the users.\n\n Fixed\n\n - The NACM components embedded inside tabs fails, when no Experience is associated.\n- Component title is not reflecting in grid component.\n- Missing ACL for Dashboard Summary Skill.\n- What Changed summary logic is comparing the facts even when metadata is changes.\n\n |
| \n\nAI Data Explorer\n\n | \n\n5.1.6\n\n | \n\nNew: Delivered support for automated indicators in AI Data Explorer. You can ask questions or add to AI Data Explorer any data visualization based on an automated indicator.\n\n |
| \n\nAI Desktop Actions\n\n | \n\n5.0.1\n\n | \n\nNew\n\n Unified automation workflow - Create automations seamlessly across Task Mining, Automation Center, AI Agent Studio, and AI Desktop Actions in a single integrated journey, eliminating context switching and streamlining automation development.\n\n |
| \n\nAI Desktop Actions Core\n\n | \n\n5.0.1\n\n | \n\nNew\n\n Unified automation workflow - Create automations seamlessly across Task Mining, Automation Center, AI Agent Studio, and AI Desktop Actions in a single integrated journey, eliminating context switching and streamlining automation development.\n\n |
| \n\nAI Enhanced Recommended Actions\n\n | \n\n1.0.3\n\n | \n\nNew\n\n Switches the default LLM provider to AWS Claude for the Now Assist skills.\n\n |
| \n\nAI Experience Framework Builder\n\n | \n\n1.2.2\n\n | \n\nNew\n\n Widget editor\n\n Support for new karuna runtime.\n\n Dashboard editor\n\n Preview the canvas by user / role.\n\n Fixed\n\n Widget editor\n\n Defect fixes.\n\n Dashboard editor\n\n |
| \n\nAI Experience Framework Components\n\n | \n\n1.2.2\n\n | \n\nFixed translation issues.\n\n Defect fixes\n\n - Fixed unused icon import in knowledge\\_article component.\n- Fixed greeting component rendering when aiux-chat-wrapper is present.\n- Fixed padding issue in Knowledge and Catalog item pages.\n- Resolved activity-stream component 400% zoom display issue.\n- Scoped empty-state-message and state-illustration widgets in sn\\_aiux\\_components for better component isolation.\n- Enhanced ai-response-card to properly handle HTML content as summary.\n- Readied the app for fluent enablement.\n\n |
| \n\nAI Experience Framework Components for Now Assist Setup\n\n | \n\n1.2.1\n\n | \n\nFixed\n\n - Fixed translation issues.\n- Fixed styling issues on the Additional theme page.\n- Fixed an issue where assets are not loaded in the Additional page when an existing theme record is selected.\n- Readied the app for fluent enablement.\n\n |
| \n\nAI Experience Framework Skills\n\n | \n\n1.2.0\n\n | \n\nFixed\n\n - Fixed translation issues.\n- Ready the app for fluent enablement.\n\n |
| \n\nAI Help Framework\n\n | \n\n1.0.6\n\n | \n\nNew\n\n - Native integration with AI experiences.\n- AI-powered help generation engine.\n\n |
| \n\nAIOps Agentic Workforce\n\n | \n\n2.1.0\n\n | \n\nFixed\n\n - The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving previous compatibility issues.\n- Alert Investigation insight prompt limitation on length is extended.\n- Improving results for the Impact Agent search for related issues.\n\n |
| \n\nAIOps Experience\n\n | \n\n27.2.7\n\n | \n\nChanged\n\n - Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations.\n- Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management.\n- Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance.\n\n Fixed\n\n - The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes.\n- Unintended double scrollbars in accessibility reflow mode have been eliminated.\n- The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues.\n- The Express List live list functionality now properly triggers and updates in real time.\n- The 'update available' banner no longer appears incorrectly when resuming the live list.\n- Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios.\n- Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module.\n- Alerts manually removed from a group are no longer automatically re-added.\n- A broken documentation link in the alert automation configuration has been fixed.\n- Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console.\n- The 'Tags' label in the Launchpad is now correctly translated across contexts.\n- Concatenated strings causing grammatical issues in certain languages have been separated for correct localization.\n- Launchpad forms now match the approved design at 400% zoom.\n- Dotted connection lines in Link View now appear when connected CIs are returned from the backend.\n- The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types.\n- The 'All Time \\(Last 180 days\\)' option now shows as selected in the time range picker and is correctly translated.\n- Service health percentages now display correctly in locales using a comma as the decimal separator.\n- Ellipsis menu items in the Log Viewer now display in the user's language setting.\n- Backspace behavior in Extended mode is now correct.\n- The evt\\_mgmt\\_admin role now has write access to Express List properties.\n\n |
| \n\nAI Risk and Compliance Integration with Control Tower\n\n | \n\n22.4.2\n\n | \n\nNew\n\n - Create and document governance, risk, and compliance issues with guided assistance from the employee center.\n- Generate concise summaries of complex GRC issues for faster review and decision-making.\n- Generate summaries of risk assessments to communicate insights to stakeholders.\n- Generate responses to assessment questions based on past assessments and reference documentation.\n- Identify related control objectives from your controls library to reduce duplication.\n\n |
| \n\nAI Risk and Compliance Management\n\n | \n\n22.4.1\n\n | \n\nNew\n\n - Create and document governance, risk, and compliance issues with guided assistance from the employee center.\n- Generate concise summaries of complex GRC issues for faster review and decision-making.\n- Create executive summaries of risk assessments to communicate findings to stakeholders.\n- Generate responses to assessment questions based on past assessments and reference documentation.\n- Identify related control objectives from your controls library to reduce duplication.\n\n |
| \n\nAI Specialists for Security Incident Response\n\n | \n\n1.0.5\n\n | \n\nThis is the Restricted Access release of the T2 SOC AI Specialist within the AI Specialists for Security Incident Response app. The specialist is now ready for SOC teams looking to augment Tier 2 analyst capacity with autonomous AI-driven investigation and response.\n\n What's included in this release:\n\n - Full T2 SOC AI Specialist capability set.\n- Configurable onboarding and handover workflows.\n- Analyst summary and evidence generation.\n\n |
| \n\nAlert Assist\n\n | \n\n3.10.0\n\n | \n\nChanged\n\n - Azure OpenAI is now the default model provider for AI skills and agents. Now LLM is no longer the default. Customers can choose the default and choose their own third-party providers.\n- Implemented secure-by-default configurations for the 5 new agentic ACLs.\n\n Fixed\n\n - A formatting issue in alert analysis responses caused by the \\` character has been resolved. HTML formatting in NAP now displays correctly.\n- The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.\n\n |
| \n\nAnalytics Generation\n\n | \n\n4.1.15\n\n | \n\nFixed: Navigational bugs.\n\n |
| \n\nAnalytics Toolkit\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nApp AutoUpgrade Client\n\n | \n\n1.0.0\n\n | \n\nInitial release.\n\n |
| \n\nApp Generation\n\n | \n\n28.3.12\n\n | \n\nFixed\n\n Issue with support in Regulated Markets.\n\n |
| \n\nApplicant Center\n\n | \n\n8.0.2\n\n | \n\nNo functional changes.\n\n |
| \n\nApp Studio Commons\n\n | \n\n29.2.7\n\n | \n\nThis app is a dependency of ServiceNow Studio + ServiceNow IDE. See the ServiceNow Studio + ServiceNow IDE listing for release notes.\n\n |
| \n\nApp Summary\n\n | \n\n29.4.0\n\n | \n\nFixed\n\n Disabled the existing Now LLM model and enabled the Google Cloud Vertex AI model.\n\n |
| \n\nAsset Audit Response\n\n | \n\n2.0.3\n\n | \n\n- Track and manage impacted records that are associated with your remediation tasks.\n- Gain insight into the citations that are associated with your evidence requests.\n\n |
| \n\nATF Test Generator and Cloud Runner\n\n | \n\n3.1.1\n\n | \n\n- Added the role sn\\_atf\\_tg.cloud\\_runner\\_admin which allows users to set the cloud user and start test generations without needing the admin role themselves.\n- Added asynchronous option to Test Runner Rest API which returns the root tracker id and does not wait for the Browser Orchestration Queue record to be inserted.\n- Improved consistency of HTTP response codes to Cloud Runner Rest APIs.\n- Improved consistency of progress percentage for test runs in the Browser Orchestration Queue table.\n\n |
| \n\nAutomation Center\n\n | \n\n15.0.1\n\n | \n\nAutomate Task Mining tasks in Automation Center.\n\n Automation Center transforms task recordings from Task Mining, decomposes them into discrete automations, and generates an AI agent in AI Agent Studio that executes those automations using AI Desktop Actions.\n\n Automation Center analyzes Task Mining recordings and identifies discrete tasks-on-screen actions and background actions-eliminating manual analysis and reducing time-to-automation from hours to minutes.\n\n This multi-tool solution ensures that any repetitive task in Task Mining can be automated to be run as desktop actions.This feature currently supports only Excel-to-browser interactions, where data is copied from a Microsoft Excel file and is entered into a form in a browser.\n\n You must have the User Task Summarization skill and Now Assist AI Agents skill activated to use this feature.\n\n Task Mining recording and AI Desktop Actions agent execution require a Windows machine.For detailed information, see the Automation Center documentation.\n\n Kanban Board Enhancements.\n\n Create tasks from the Request board in Kanban board. Earlier, you could create tasks only from the Task Board in Kanban board. Also, there's a contextual panel to the right of the Kanban board that helps you create a task.\n\n |
| \n\nBuild Agent \\(Trial\\)\n\n | \n\n2.4.5\n\n | \n\nNew\n\n - A new web search tool capability enabled Build Agent to find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel.\n- Consolidated update sets enable you to track changes generated by Build Agent and manual edits in consolidated update sets. All changes to your application are captured in the same scope, making it easier to review what was modified and merge updates to other environments.\n- Work with more metadata types in Build Agent, which now supports connection and credential alias, data lookup, rest message/HTTP method, and user criteria.\n\n Changed\n\n - Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate 'manual-edit' update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable.\n- Build Agent handles checkpoints and update sets differently: checkpoint 0 no longer creates an update set, checkpoint 1 is the base update set for all subsequent changes, and update sets use human-readable naming.\n- An updated semantic metadata search tool improves performance replaces the previous semantic search tool.\n\n |
| \n\nBuild Agent Premium\n\n | \n\n1.4.1\n\n | \n\nNew\n\n - A new web search tool capability enabled Build Agent to find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel.\n- Consolidated update sets enable you to track changes generated by Build Agent and manual edits in consolidated update sets. All changes to your application are captured in the same scope, making it easier to review what was modified and merge updates to other environments.\n- Work with more metadata types in Build Agent, which now supports connection and credential alias, data lookup, rest message/HTTP method, and user criteria.\n\n Changed\n\n - Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate 'manual-edit' update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable.\n- Build Agent handles checkpoints and update sets differently: checkpoint 0 no longer creates an update set, checkpoint 1 is the base update set for all subsequent changes, and update sets use human-readable naming.\n- An updated semantic metadata search tool improves performance replaces the previous semantic search tool.\n\n |
| \n\nCase Playbook for Complaints\n\n | \n\n9.1.1\n\n | \n\nChanged\n\n - Agentic activity Enhancements to support Research AI agent.\n- The show/hide the complaint case research agent activity is based on the research agent availability.\n\n |
| \n\nChat Recommendation\n\n | \n\n1.8.3\n\n | \n\nChanged the default model to Azure.\n\n Fixed Truncation bugs.\n\n |
| \n\nChat Summarization for Virtual Agent\n\n | \n\n1.11.4\n\n | \n\nSupport 'Google Gemini' as the default model for Chat Summarization.\n\n |
| \n\nCMDB MCP Server\n\n | \n\n1.0.1\n\n | \n\nInitial release of ServiceNow CMDB MCP Server.\n\n |
| \n\nCoaching\n\n | \n\n9.9.0\n\n | \n\n1. New: These are new tables that will be in the coaching application:\n\n - Quality metric type.\n- Quality metric category.\n- Quality metric category m2m.\n- Quality metric.\n- Quality metric results.\n\n 2. Changed: .\n\n - Updated coaching opportunity form.\n- Updated coaching assessment form.\n\n 3. Fixed: N/A.\n\n 4. Removed: N/A.\n\n |
| \n\nCollaborative Work Management - Advanced\n\n | \n\n2.0.5\n\n | \n\nMinor fixes.\n\n Removed\n\n |
| \n\nComplaint Case AI Agents collection\n\n | \n\n1.4.3\n\n | \n\nFixed: VA Channel for Intake Agents are now opt-in instead of enabled by default, allowing customers to configure them only when needed.\n\n |
| \n\nContent library portal\n\n | \n\n4.1.1\n\n | \n\nMinor fixes around the product lifecycle during Content updates and content lookup historical data.\n\n |
| \n\nContent Pack for CMDB\n\n | \n\n2.0.1\n\n | \n\nFixed\n\n Fix applied to the 'latest' field for base-system records in kb\\_knowledge.\n\n |
| \n\nContract Management Pro - Prime\n\n | \n\n1.0.11\n\n | \n\nNew\n\n - Signature workflows on the Docusign envelope now support adding signatories with different roles.\n- Resolution time for contract requests is now calculated automatically based on calendar duration and terminal state.\n\n Changed\n\n - View the complete contract family hierarchy - including parent, sibling, and child contract requests - from the Related contract requests tab of the contract request.\n- Upload multiple supporting documents in a single action from your computer, activity stream, or external storage.\n- Upload supporting documents across any contract request state rather than a restricted subset of states.\n\n Fixed\n\n The contract administrator on a contract repository records is correctly assigned based on configured mapping rules.\n\n |
| \n\nConversational Studio\n\n | \n\n10.0.3\n\n | \n\nRELEASE NOTES - Conversational Studio v10.0\n\n New\n\n - Auto-Eval - Compare results across runs. Admins can now view and compare evaluation metrics across 2 to 5 runs \\(table view, with an optional line graph\\).\n- Auto-Eval - New metrics. Admins can now select and view Response Faithfulness and Response Fluency on the evaluation setup page.\n- LLM Topics and rarr; AI Agents migration tool. A new tool to convert LLM Topics into AI Agents \\(spike work\\), including building a dataset and running evaluations on the original Topic vs. the migrated Agent.\n\n Changed\n\n Asset accessibility - color contrast. Improved color contrast on Assets for better accessibility.\n\n Fixed\n\n - Voice Assistant test button no longer fails to open the popup in the Assistant Designer cards view.\n- Migrated Topics on a non-global scope no longer cause Topic Block calls to be undiscoverable.\n- 'Clone' auto-evaluation now works correctly.\n- Findability fields in conversational settings now save correctly.\n- Auto-Eval summary page no longer shows a false '0 completed' error when all scenarios actually ran.\n- Japanese translation on the Assistant Designer Home page no longer breaks due to text concatenation.\n- Untranslated timestamp / concatenation issue on the Assistant Designer Home page fixed.\n- Delete Assistant modal button order corrected.\n- Release build failure \\(ERR\\_PNPM\\_GIT\\_UNKNOWN\\_BRANCH after the snc-app-parent 6.5.2.21 migration\\) fixed.\n\n Removed\n\n None in this release.\n\n |
| \n\nCore Business Suite\n\n | \n\n3.2.7\n\n | \n\n \n\n |
| \n\nCore Business Suite Advanced\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Advanced for Finance\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Advanced for Health and Safety\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Advanced for Human Resources\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Advanced for Legal\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest versions of the dependent apps.\n\n |
| \n\nCore Business Suite Advanced for Source to Pay\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Advanced for Workplace Services\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite AI Agent\n\n | \n\n3.2.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite for Finance\n\n | \n\n3.2.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite for Health and Safety\n\n | \n\n3.2.7\n\n | \n\nRemoved the 'Assigned to Health and amp; Safety team' message that appears after a Health and Safety request is created on the Employee Center portal.\n\n |
| \n\nCore Business Suite for Human Resources\n\n | \n\n3.2.7\n\n | \n\nDefect Fix:\n\n Fixed the Now Assist skill mismatch on the product configuration console for Human Resources.\n\n |
| \n\nCore Business Suite for Legal\n\n | \n\n3.2.7\n\n | \n\nUpdated to support the latest versions of the dependent apps.\n\n |
| \n\nCore Business Suite For Source To Pay\n\n | \n\n3.2.7\n\n | \n\nFixed Now Assist skill mismatch the on the product configuration console for Source To Pay.\n\n Fixed supplier management breadcrumb and added the cancel button for Add Suppliers and Upload supplier page.\n\n Changed redirections after an invoice case is created to request detail page instead of category page on the Supplier Collaboration Portal.\n\n |
| \n\nCore Business Suite For Workplace Service Delivery\n\n | \n\n3.2.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Foundation\n\n | \n\n3.0.7\n\n | \n\n \n\n |
| \n\nCore Business Suite Foundation for Finance\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Foundation for Health and Safety\n\n | \n\n3.0.7\n\n | \n\nRemoved the 'Assigned to Health and amp; Safety team' message that appeared even without any assignment after a Health and Safety request is created on the Employee Center portal.\n\n |
| \n\nCore Business Suite Foundation for Human Resources\n\n | \n\n3.0.7\n\n | \n\nDefect Fix:\n\n Fixed the Now Assist skill mismatch on the product configuration console for Human Resources.\n\n |
| \n\nCore Business Suite Foundation for Legal\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest versions of the dependent apps.\n\n |
| \n\nCore Business Suite Foundation for Source to Pay\n\n | \n\n3.0.7\n\n | \n\n \n\n |
| \n\nCore Business Suite Foundation for Workplace Services\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Prime\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Prime for Finance\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Prime for Health and Safety\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Prime for Human Resources\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Prime for Legal\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Prime for Source to Pay\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCore Business Suite Prime for Workplace Services\n\n | \n\n3.0.7\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nCornerstone Spoke\n\n | \n\n1.6.0\n\n | \n\nChanged\n\n Migrated DEAPI \\(Data Exporter API\\) datastreams to OData Change Tracking for the Cornerstone HRSD integration, improving the reliability and efficiency of incremental data retrieval.\n\n Fixed\n\n - Resolved an HTTP 415 error in the 'Create Assignment' action caused by a missing Content-Type header on the request.\n- Corrected the data type of the is\\_latest\\_reg\\_num attribute in the 'Look up Transcripts From Data Exporter Data Stream' output, which now returns a Boolean value to match the Cornerstone API specification \\(previously returned as an integer\\).\n\n |
| \n\nCPQ for Manufacturing Advanced\n\n | \n\n1.2.0\n\n | \n\nHttps://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.\n\n |
| \n\nCPQ for Manufacturing Foundation\n\n | \n\n1.2.0\n\n | \n\nHttps://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.\n\n |
| \n\nCritical Event Management\n\n | \n\n1.2.5\n\n | \n\nFixed\n\n - Hardcoded strings in the Critical Event Management dashboard within the Health and Safety Workspace were not displaying correctly in non-English locales.\n- A 'Do not show again' checkbox was missing from the 'Need Help' popup.\n- A duplicate Properties option appeared in the application properties configuration.\n- The Total Impacted list and loading bar intermittently became stuck.\n- Child critical events could be added to closed Critical Event Management records.\n\n |
| \n\nCRM Touchpoint\n\n | \n\n1.4.0\n\n | \n\nMaintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.\n\n |
| \n\nCSM - Advanced\n\n | \n\n2.0.1\n\n | \n\nInternal code updates with no impact to existing functionality or user-facing behavior.\n\n |
| \n\nCSM - Foundation\n\n | \n\n2.0.1\n\n | \n\nInternal code updates with no impact to existing functionality or user-facing behavior.\n\n |
| \n\nCSM MCP Server\n\n | \n\n1.0.4\n\n | \n\nExposed gen AI capabilities through MCP server tools.\n\n |
| \n\nCSM - Prime\n\n | \n\n2.0.1\n\n | \n\nInternal code updates with no impact to existing functionality or user-facing behavior.\n\n |
| \n\nCustomer Service Management AI agent collection\n\n | \n\n6.1.0\n\n | \n\nOptimized query routing for customer 360.\n\n |
| \n\nData Foundation Model\n\n | \n\n1.11.0\n\n | \n\nNew AI digital assets are now automatically assigned a unique, human-readable asset tag. Each tag follows the format of a type prefix followed by a hash value, where the prefix identifies the kind of asset, as listed here. Records that don't belong to one of these asset types are skipped and receive no tag.\n\n - AIS - AI Systems.\n- AIM - AI Models.\n- AIP - AI Prompts.\n- AID - AI Datasets.\n- MCP - MCP assets.\n\n Tags are generated deterministically so that the same asset always produces the same tag. The value is derived from a stable identifier on the record, using the ServiceNow reference ID first, falling back to the external reference ID, and finally the record's own sys\\_id if neither is present. That identifier is hashed using a 64-bit FNV-1a algorithm and rendered as a zero-padded 20-digit number, which is then combined with the type prefix. The tag is written back to the record without altering audit fields or re-triggering workflows, avoiding unnecessary updates and recursion.\n\n Tagging happens in two ways:\n\n - New assets are tagged automatically by a business rule that fires immediately after the record is inserted.\n- Existing untagged assets are handled by an on-demand scheduled job that finds records with an empty asset tag and backfills them, logging its progress along the way.\n\n |
| \n\nData Model for Order Management\n\n | \n\n16.4.0\n\n | \n\nNew\n\n Supporting billing account on order line.\n\n Fixed\n\n Minor defects fixes.\n\n |
| \n\nDCNAM - Advanced\n\n | \n\n2.0.2\n\n | \n\nAgentic data center infrastructure allocation.\n\n AI interpretation of free-text change requests into structured parameters; autonomous policy- and capacity-aware allocation agent with full audit trail; policy management UI for DC planners \\(6 policy types, dry-run mode\\); three validators \\(power, RU space, temperature\\) that block bad allocations; rack visualization with clickable change-request traceability; a dedicated 4-stage 'DC Infrastructure Allocation' change model; and AIEL integration surfacing the agent in the NI workspace.\n\n |
| \n\nDocument Intelligence for Contract Management Content Pack\n\n | \n\n1.5.0\n\n | \n\nChanged\n\n The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI.\n\n |
| \n\nDocument Processor\n\n | \n\n1.8.6\n\n | \n\nNew\n\n A new 'Specify document type' field has been added to the Document Verification Task, letting users indicate the type of document being verified.\n\n |
| \n\nDocument Templates\n\n | \n\n29.0.1\n\n | \n\nFixed: Bugs and Defects.\n\n |
| \n\nEmployee Center\n\n | \n\n44.1.1\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nEmployee Profile\n\n | \n\n14.0.2\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nEmployee Slate Core\n\n | \n\n2.1.0\n\n | \n\nThis release provides the following features and enhancements:\n\n - Enhanced Org chart and profile with visual updates and profile image edits.\n- Introduced an option to configure a custom AI insights skill.\n- Introduced Home page widget configuration from the admin console, starting with Quick links.\n- Improved performance and accessibility support.\n- Updated the approval checklist skill default settings to on-demand to support upgrades.\n\n |
| \n\nEmployee Slate for Now Assist\n\n | \n\n1.2.0\n\n | \n\nThis release provides the following updates and enhancements:\n\n - Enhanced Org chart and profile with visual updates and profile image edits.\n- Introduced an option to configure a custom AI insights skill.\n- Introduced Home page widget configuration from the admin console, starting with Quick links.\n- Improved performance and accessibility support.\n- Updated the approval checklist skill default settings to on demand to support upgrades.\n\n |
| \n\nEnhanced Features for IRM Enterprise\n\n | \n\n22.4.1\n\n | \n\nChanged\n\n Updated dependent plug-in versions to incorporate the default LLM model updates.\n\n |
| \n\nEnhanced Features for IRM Professional\n\n | \n\n22.4.1\n\n | \n\nChanged\n\n Updated dependent plug-in versions to incorporate the default LLM model updates.\n\n |
| \n\nExperimentation Framework Core\n\n | \n\n1.1.14\n\n | \n\nInternal app, external customers only have an Opt Out of the Framework button available to use and a read only view of live experiments on the instance.\n\n |
| \n\nExternal content connectors - Now assist agent\n\n | \n\n1.1.2\n\n | \n\nFixed\n\n Dependency on Now Assist for Platform latest version.\n\n |
| \n\nFinancial Services Operations AI agent collection\n\n | \n\n4.2.1\n\n | \n\nFixed\n\n Resolved an issue where the AI-generated recommendation was not set correctly.\n\n |
| \n\nFinancial Services Operations Core\n\n | \n\n12.3.0\n\n | \n\nNew\n\n A new field has been added to the Financial transaction table to capture additional transaction details.\n\n Fixed\n\n Tightened access security on financial transaction detail records by correcting query-range access controls, addressing identified security \\(MSI\\) issues.\n\n |
| \n\nForm data collector\n\n | \n\n2.2.1\n\n | \n\nChanged\n\n Form data collector has been modernized for ServiceNow's Now SDK \\(Fluent\\), updating how the app is packaged and built. Existing functionality is unchanged.\n\n |
| \n\nGenerative AI Controller\n\n | \n\n14.1.2\n\n | \n\nNew\n\n - Extended support for new versions of third-party LLM provider models.\n- Introduced the Model Preview Program, giving customers early access to third-party model versions ahead of general availability for evaluation and testing.\n\n Removed\n\n Support for Long Term Stability\\(LTS\\) SKU.\n\n |
| \n\nGRC Common GenAI\n\n | \n\n22.4.0\n\n | \n\nReplaced Now LLM with Azure Open AI 5.4 mini model as the default model for all AI capability configurations.\n\n |
| \n\nGRC Shared GenAI\n\n | \n\n22.4.0\n\n | \n\nNow Assist skills now support the latest Claude, Gemini, and ChatGPT models, improving performance and compatibility across your AI workflows.\n\n |
| \n\nGroup-Action Framework\n\n | \n\n7.1.1\n\n | \n\nNew\n\n Enabling support Off-glide migration for GAF skills.\n\n Changed\n\n Updates to GAF clustering duration query to provide exact timestamp.\n\n |
| \n\nHardware Asset Management - Advanced\n\n | \n\n1.0.2\n\n | \n\nThis app is a subscription layer on Now Assist for HAM. This release updates Now Assist for HAM only; the Hardware Asset Management - Advanced app version remains unchanged.\n\n |
| \n\nHealth and Safety - Advanced\n\n | \n\n1.0.6\n\n | \n\nChanged\n\n Version increment.\n\n |
| \n\nHealth and Safety Case Management\n\n | \n\n6.2.2\n\n | \n\nFixed\n\n Resolved a cross-scope access violation in the Attach HS Case Primary Ticket to UR Business Rule that prevented the Transfer and Create Associated Ticket buttons from appearing.\n\n |
| \n\nHealth and Safety Components\n\n | \n\n12.1.2\n\n | \n\nChanged\n\n Version increment.\n\n |
| \n\nHealth and Safety Contractor Management\n\n | \n\n5.2.2\n\n | \n\nChanged\n\n Version increment.\n\n |
| \n\nHealth and Safety Core\n\n | \n\n13.2.2\n\n | \n\nFixed\n\n - Corrected hardcoded strings and date/time formats in the Health and Safety Workspace that did not adapt to non-English locales.\n- Resolved an issue where 'Link Documents' and 'Select Documents' action labels appeared untranslated on initial page load.\n- Prevented users from creating and linking Health and Safety actions to a restricted incident without the required access permissions.\n- Fixed an intermittent issue that prevented incident playbook triggers from firing.\n\n |
| \n\nHealth and Safety - Foundation\n\n | \n\n1.0.6\n\n | \n\nChanged\n\n Version increment.\n\n |
| \n\nHealth and Safety Incident Management\n\n | \n\n13.2.2\n\n | \n\n- Resolved a scrolling issue in the Injury Details section that prevented the delete option for the last added injury from being reachable.\n- Restricted work notes on Health and Safety incidents from being visible to end users.\n- Prevented Risk Management ACLs from overriding involved party access.\n- Corrected the body part picker so that clicking the back of the hand now selects the correct body part instead of the palm of the hand.\n- Corrected Date of birth and Date of hire fields to populate correctly on exported OSHA 301 PDF form.\n- Resolved a cross-scope access violation in the Attach Health and Safety Case primary record to universal request business rule that prevented the Transfer and Create Associated Ticket buttons from appearing.\n- Enforced ACL checks on Health and Safety incident records for all applicable extension points.\n\n |
| \n\nHealth and Safety Incident Management PA Content Pack\n\n | \n\n10.1.1\n\n | \n\nChanged\n\n Version increment.\n\n |
| \n\nHealth and Safety - Prime\n\n | \n\n1.0.6\n\n | \n\nChanged\n\n Version increment.\n\n |
| \n\nHealth and Safety Risk Management\n\n | \n\n9.2.2\n\n | \n\n- Resolved an issue where the Approval Task Creator tool failed to read manager details when the application was installed.\n- Corrected the Health and Safety Ask attachment field to render as mandatory when configured as required on a Smart Assessment template question.\n- Resolved a timezone issue that caused the Inspection Schedule flow to run incorrectly for daily frequency schedules.\n- Resolved a 'Component not configured' dialog box error that appeared when scheduling audits.\n\n |
| \n\nHiring Core\n\n | \n\n5.4.1\n\n | \n\nMinor updates to the data model supporting Hiring functionalities.\n\n |
| \n\nHiring tab\n\n | \n\n8.0.1\n\n | \n\nNo Functional updates.\n\n |
| \n\nHRSD - Advanced\n\n | \n\n2.1.0\n\n | \n\nChanged\n\n Plugin and content bundling has been updated for licensing.\n\n |
| \n\nHRSD - Foundation\n\n | \n\n2.1.0\n\n | \n\nChanged\n\n Plugin and content bundling has been updated for licensing.\n\n |
| \n\nHRSD - Prime\n\n | \n\n2.1.0\n\n | \n\nChanged\n\n Plugin and content bundling has been updated for licensing.\n\n |
| \n\nHR Service Delivery AI agent collection\n\n | \n\n7.1.1\n\n | \n\nChanged\n\n Agent permissions have been updated with revised access levels and new role-based restrictions to enhance security compliance and align with platform updates and regulatory requirements.\n\n |
| \n\nHR Talent AI Agent Collection\n\n | \n\n5.0.4\n\n | \n\nNo Functional updates.\n\n |
| \n\nHuman Resources: Service Portal\n\n | \n\n44.1.1\n\n | \n\nUpdated to support the latest version of the dependent apps.\n\n |
| \n\nIndustrial Cyber Security Suite Prime\n\n | \n\n1.0.3\n\n | \n\nFixed\n\n Fixed package.json dependency.\n\n |
| \n\nInsights Clustering Utils\n\n | \n\n3.2.2\n\n | \n\nNew\n\n Nothing new in this release.\n\n Changed\n\n Internal improvements to clustering quality and reliability.\n\n Fixed\n\n Resolved an issue where missing group errors could occur during cluster prediction.\n\n Removed\n\n Nothing removed in this release.\n\n |
| \n\nIntegrated Risk Management Advanced\n\n | \n\n22.4.0\n\n | \n\nChanged\n\n Updated dependent plug-in versions to incorporate the default LLM model updates.\n\n |
| \n\nIntegrated Risk Management Foundation\n\n | \n\n22.4.0\n\n | \n\nChanged\n\n Updated dependent plug-in versions to incorporate the default LLM model updates.\n\n |
| \n\nIntegrated Risk Management Prime\n\n | \n\n22.4.0\n\n | \n\nChanged\n\n Updated dependent plug-in versions to incorporate the default LLM model updates.\n\n |
| \n\nInterview management\n\n | \n\n4.0.2\n\n | \n\nNo Functional updates.\n\n |
| \n\nIRM Compliance GenAI\n\n | \n\n22.4.0\n\n | \n\nChanged\n\n All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.\n\n |
| \n\nIRM Risk GenAI\n\n | \n\n22.4.0\n\n | \n\n\\[New\\].\n\n Expanded Risk Event Summarization skill to support latest third-party AI models, including GPT‑5.4 mini, GPT‑5.1, and Gemini 3.5 Flash.\n\n \\[Changed\\].\n\n Updated Risk Event Summarization skill to use GPT‑5.4 mini as the default model, delivering enhanced AI capabilities and model improvements.\n\n |
| \n\nITOM - Advanced\n\n | \n\n1.1.0\n\n | \n\n- AI agent for Agent Client Collector \\(ACC\\) - Autonomously monitors ACC deployments across endpoints, ensuring agent health, version compliance, and seamless data collection without manual intervention, and provides guided troubleshooting experience.\n- AI agent for Discovery - Proactively tracks and renews digital certificates enterprise-wide, eliminating outages by auto-detecting expirations and creating firewall rules.\n- MID Guardian agent - Continuously monitors MID Server health and connectivity, providing guided troubleshooting of MID Server issues to resolve them seamlessly.\n- ITOM AI agent for Service Mapping - Intelligently discovers application dependencies and maps services to infrastructure, autonomously resolving gaps to keep service maps accurate and business-ready.\n- AI agent Topology Mapping - Discovery, classifies, and syncs AI agents deployed in cloud including the AI model metadata the agent deployed.\n- AIOps Learning Enhanced Automation Playbooks - Amplifies efficiency by mining historical incident data to generate dynamic resolution playbooks, automate workflows, and reduce MTTR.\n- ITOM URL Discovery - Discover URLs and SaaS applications from ITOM Browser Plugin .\n\n |
| \n\nITOM AI Agents For Service Mapping\n\n | \n\n1.4.0\n\n | \n\nNew\n\n Tag-Based Service Mapping AI Agent transforms cloud tags into validated, business-ready application services. This AI agent reads cloud tags and validates that tagged resources belong together. It improves the CMDB quality with built-in guardrails to catch noisy, inconsistent, or overly broad tagging schemes.\n\n Removed\n\n The MCP Server Service Mapping tools have been moved out of Service Mapping and now reside within the Now Assist CMDB MCP Server store app-though Service Mapping is still needed to use this capability.\n\n |
| \n\nITOM Infra Services Workspace\n\n | \n\n2.0.3\n\n | \n\nNew MID Server Onboarding Experience.\n\n New onboarding page in the ITOM Infra Services Workspace provides guidance through initial MID Server setup. The previous downloads page can be accessed via 'mid\\_server\\_download\\_ui.do' if required.\n\n Command Line Installer for Windows and Linux \\(for JWT Authentication\\).\n\n - The workspace now offers an automated command line installer that pre-configures your instance name, authentication, proxy, and other settings during installation.\n- The service account that will run on the MID Server needs to be specified on the MID Server host during installation.\n- Applications and capabilities must be assigned after the MID Server comes online and validates.\n\n Private Key JWT Authentication.\n\n - Each MID Server gets authenticates with a unique certificate that automatically rotates every 45 days.\n- Migration from basic authentication to private key JWT can be done from the Auth-type migration tab on the MID Admin Workspace.\n- New MIDs can be setup to authenticate with JWTs through the above command line installer or manually via registration key in ITOM Infrastructure Services Workspace.\n- Currently available for standard cloud and on-prem instances. Regulated cloud and on-prem instances are not yet supported.\n\n |
| \n\nITOM - Prime\n\n | \n\n1.1.0\n\n | \n\nITOM - Prime provides the following capabilities:\n\n - AI agents for AIOps - Automate alert triage, impact analysis, and root cause investigation with an AI-driven agentic workflow that transforms manual operator processes, typically 30+ clicks and 15+ minutes, into a streamlined, autonomous flow. The workflow processes incoming IT alerts end-to-end, correlating observability data, analyzing affected services, and identifying probable root causes before an operator touches the alert. Consolidated insights are surfaced through the Express List interface, giving operators immediate visibility into what happened, what's affected, and recommended next steps, enabling faster resolution while keeping humans in control of final decisions.\n- AI agents for Observability - Helps IT operators assess business and application service impact, formulate probable cause theories, and prioritize investigations by analyzing data from ServiceNow and seamlessly collaborating with third-party AI agents from leading APM and observability vendors, including New Relic, Dynatrace, and Kentik. Using natural language, IT operators can understand the blast radius of an alert, pinpoint affected services, assess business impact, formulate probable cause theories, and help track down the right teams to drive towards problem resolution.\n- AIOps Learning Enhanced Automation Playbooks - Leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. By automating workflows and enhancing knowledge sharing, AIOps Learning Enhanced Automation Playbooks empowers teams to address issues proactively and efficiently. It reduces mean time to resolution \\(MTTR\\), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence.\n- AI agents for HLA - Automate the most complex and time-consuming steps in setting up and operating HLA - mapping business context, classifying log fields, and investigating alerts. Powered by Now Assist, these agents bring AI-driven recommendations directly into HLA workflows, reducing the expertise required to configure the system and helping operators respond to alerts faster and more confidently.\n- AI agents for SLO - Automates the creation of service level objectives \\(SLOs\\) based on operational data for services and configuration items \\(CIs\\), helping teams adopt SLOs faster and improve service reliability.\n\n |
| \n\nITOM UI internal components\n\n | \n\n27.4.16\n\n | \n\nFixed: Avatar presence on the Specialist onboarding flow.\n\n |
| \n\nIT Service Management\n\n | \n\n3.1.1\n\n | \n\nNew\n\n - Admin experience for Gmail inbound email configuration. The Product Configuration Console supports inbound email setup for Google alongside the ServiceNow account option.\n- Admin experience to manage and switch over to Employee Slate as primary engagement experience for Incident and Request Management notifications.\n- AI-assisted incident reassignment: routing logic that helps L1 agents pick the right L2 group to escalate to.\n\n Changed\n\n Admin experience Categorization and Routing agent enhancements. Minor functional refinements such as improving the accuracy of suggested categories, subcategories, and routing rules and the ease of configuring them.\n\n Fixed\n\n For fulfiller experience:\n\n - Chat Reply Recommendation skill now includes the portal selection step during activation, closing the parity gap with Chat Summarization.\n- The Service Operations Workspace interaction record now shows both Transcript and Internal Transcript fields when both are added to the view.\n- The Related Records tab now shows Change and Problem fields for Prime and Advanced AI-Native IT Service Desk SKUs, and UI Action drop-downs are SKU-aware.\n- The VIP icon for the caller field now appears in the Record Information tab of the Service Operations Workspace side panel for custom Highlighted Value conditions.\n\n |
| \n\nIT Service Management Advanced\n\n | \n\n3.1.1\n\n | \n\nNo changes.\n\n |
| \n\nIT Service Management AI agent collection\n\n | \n\n10.0.1\n\n | \n\nNew\n\n - AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.\n- Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router \\(recommended\\) or Script for the AI Specialist without editing worker-template configuration.\n- In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted.\n- Device remediation from ITSM workflows \\(Intune and amp; Jamf\\) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.\n- Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article \\(enabled by default\\).\n- Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.\n\n Changed\n\n - Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.\n- Zscaler and amp; SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.\n- Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.\n- Remedial Action Framework extended to non-device actions - RAF now registers non-device actions \\(e.g., SharePoint access, fulfillment flows, catalog items\\) alongside device actions as the single action registry.\n- DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.\n- Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.\n\n Fixed\n\n Nothing was removed in this release.\n\n Removed\n\n Nothing was removed in this release.\n\n |
| \n\nITSM Admin Experience\n\n | \n\n3.1.0\n\n | \n\nNew\n\n - Inbound email configuration for Gmail: The Product Configuration Console supports inbound email setup for Google \\(Gmail\\) alongside the existing ServiceNow account option. An admin can select a provider, complete the provider-specific configuration, and see the connected accounts in the inbound email accounts list with the correct source label.\n- Employee Slate notifications for Incident and Request Management.\n\n Changed\n\n - Categorization and Routing agent enhancements: Minor functional refinements to the Categorization and Routing agents based on post-GA customer feedback, improving usability and accuracy without changing the core agent architecture.\n- For For XCC \\(External Content Connector\\), improvements to the AI Agent to support a NextWave-compatible experience.\n\n Fixed\n\n For XCC \\(External Content Connector\\):\n\n - Agent prompt quality improvements.\n- Hallucination issues affecting AI Agent performance.\n\n Removed\n\n For XCC \\(External Content Connector\\), removed implicit dependency on the External Content Connector web crawler. The web crawler now needs to be installed explicitly as a soft dependency.\n\n |
| \n\nITSM - Advanced\n\n | \n\n2.2.2\n\n | \n\nNew\n\n In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted.\n\n Changed\n\n - Conversational Analytics dashboard \\(Phase 2\\) - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables.\n- Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model \\(large third-party models require approval\\).\n\n Fixed\n\n Nothing was removed in this release.\n\n Removed\n\n Nothing was removed in this release.\n\n |
| \n\nITSM Advanced Admin Experience\n\n | \n\n3.1.0\n\n | \n\nNo changes.\n\n |
| \n\nITSM Change Admin Experience\n\n | \n\n1.1.1\n\n | \n\nFixed\n\n Enhanced the user interface for the Change models and Risk configuration pages.\n\n |
| \n\nITSM Common Catalog Content\n\n | \n\n3.1.0\n\n | \n\nNo changes.\n\n |
| \n\nITSM Employee Experience\n\n | \n\n3.1.0\n\n | \n\nNo changes.\n\n |
| \n\nITSM - Foundation\n\n | \n\n2.2.3\n\n | \n\nNew\n\n In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted.\n\n Changed\n\n - Conversational Analytics dashboard \\(Phase 2\\) - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables.\n- Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model \\(large third-party models require approval\\).\n\n Fixed\n\n Nothing was removed in this release.\n\n Removed\n\n Nothing was removed in this release.\n\n |
| \n\nITSM Fulfiller Experience\n\n | \n\n3.1.0\n\n | \n\nChanged\n\n AI-assisted incident reassignment: New routing logic helps L1 agents identify, reassign, and escalate an incident to the right L2 group or individual.\n\n Fixed\n\n - Chat Reply Recommendation skill now includes the portal selection step during activation, closing the parity gap with Chat Summarization.\n- The Service Operations Workspace interaction record now shows both Transcript and Internal Transcript fields when both are added to the view.\n- The Related Records tab now shows Change and Problem fields for Prime and Advanced AI-Native IT Service Desk SKUs, and UI Action dropdowns are SKU-aware.\n- The VIP icon for the caller field now appears in the Record Information tab of the Service Operations Workspace side panel for custom Highlighted Value conditions.\n\n |
| \n\nITSM - Prime\n\n | \n\n2.2.2\n\n | \n\nNew\n\n - AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling.\n- Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router \\(recommended\\) or Script for the AI Specialist without editing worker-template configuration.\n- In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted.\n- Device remediation from ITSM workflows \\(Intune and amp; Jamf\\) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.\n- Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article \\(enabled by default\\).\n- Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow.\n\n Changed\n\n - Conversational Analytics dashboard \\(Phase 2\\) - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables.\n- Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model \\(large third-party models require approval\\).\n- Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting.\n- Zscaler and amp; SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents.\n- Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.\n- Remedial Action Framework extended to non-device actions - RAF now registers non-device actions \\(e.g., SharePoint access, fulfillment flows, catalog items\\) alongside device actions as the single action registry.\n- DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down.\n- Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.\n\n Fixed\n\n Nothing was removed in this release.\n\n Removed\n\n Nothing was removed in this release.\n\n |
| \n\nJourney designer\n\n | \n\n7.5.0\n\n | \n\nSwitched default model from nowLLM to optimal small 3P model for HRSD skills.\n\n |
| \n\nKnowledge Capabilities in UI Builder\n\n | \n\n30.4.1\n\n | \n\nDefect - Service Operations Workspace 'More Actions' missing labels KB article Zurich patch 7.\n\n |
| \n\nKnowledge Center\n\n | \n\n31.11.3\n\n | \n\nNo feature release, ECE defect.\n\n |
| \n\nKnowledge Graph\n\n | \n\n8.1.0\n\n | \n\n- Added support for glide list type support in Knowledge graph.\n\n |
| \n\nLEAP\n\n | \n\n4.1.0\n\n | \n\nNew\n\n - Autonomous AI Agent that scans incident clusters and automatically generates draft knowledge base articles and problem records based on configurable incident count and severity thresholds.\n- Agent-generated artifacts display with an AI icons on LEAP home page with hover cards linking to related records for visibility. The Action Insights panel on the automation opportunity details page of agent-generated artifact uses gradient styling.\n- Ansible Connector integration now available on LEAP Home page with dedicated help section.\n- Three new generative AI models now supported: Gemini 3.5 Flash, GPT 5.4 mini, and GPT 5.1.\n\n Changed\n\n Now LLM Service is no longer the default model provider for new or inactive AI assets. Third-party LLM is selected by default, while existing configurations using Now LLM service continue to remain unchanged and are available for manual selection.\n\n |
| \n\nLegal Counsel Center\n\n | \n\n2.3.3\n\n | \n\nFixed\n\n - Selecting 'Assign to me' button on legal requests displays error message when a request is already assigned.\n- The 'Start work' button on the request list on Legal Counsel Center home page now functions correctly.\n\n |
| \n\nLegal Request Management\n\n | \n\n10.2.0\n\n | \n\nNew\n\n Resolution time for legal requests is now calculated automatically based on calendar duration and terminal state.\n\n Fixed\n\n - Security fixes.\n- OneDrive permission issues fixed.\n- The milestone overdue message no longer appears when the associated due date is still in the future.\n- The Approvals tab in the ServiceNow Portal is visible to appropriate users.\n\n |
| \n\nMajor Issue Management\n\n | \n\n4.1.0\n\n | \n\nChanged: Internal code updates with no impact to existing functionality or user-facing behavior.\n\n Fixed: Defect fix - When a Major Case is accepted via the 'Approve Major Case Candidate' UI action, the suggested child cases \\(SMCs - cases whose suggested\\_major\\_case points at the candidate\\) were not being promoted \\(linked as children\\) to the major case.\n\n |
| \n\nManage Invoice Operations\n\n | \n\n1.1.2\n\n | \n\nFixed\n\n - The Invoice case voice agent helper subflow now runs as the user who initiates the session.\n- The subflow has been assigned the interaction\\_Agent and sn\\_csm\\_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.\n\n |
| \n\nManufacturing Commercial Operations Advanced\n\n | \n\n1.2.0\n\n | \n\nHttps://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.\n\n |
| \n\nManufacturing Commercial Operations AI agents collection\n\n | \n\n2.3.0\n\n | \n\nHttps://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.\n\n |
| \n\nManufacturing Commercial Operations Foundation\n\n | \n\n1.2.0\n\n | \n\nHttps://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.\n\n |
| \n\nManufacturing Commercial Operations Prime\n\n | \n\n1.2.0\n\n | \n\nHttps://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.\n\n |
| \n\nMCP Client\n\n | \n\n1.0.2\n\n | \n\n- Scriptable MCP Client.\n\n - Performance optimization for getServers API.\n\n - Security defects fixed.\n\n |
| \n\nMetadata Search\n\n | \n\n1.0.12\n\n | \n\nFixed\n\n Some bugs related to the Metadata Search Tool.\n\n |
| \n\nMicrosoft Azure OpenAI Generative AI Spoke\n\n | \n\n3.12.2\n\n | \n\n- New: Added support for sending additional headers in OEM actions.\n- Fixed: invalid content type validation that prevented OEM actions from processing PDF and file payloads.\n- Fixed: function call response handling for GPT models to properly send additional headers in OEM actions.\n\n |
| \n\nMicrosoft Graph Security API Alert Ingestion Integration For Security Operations\n\n | \n\n10.5.5\n\n | \n\nRestored the buildInputValue function in the Graph Security API transform, fixing SIR fields being mapped as empty when a referenced source field is missing from the alert response.\n\n |
| \n\nMID Admin Workspace\n\n | \n\n2.0.1\n\n | \n\nNew MID Server Onboarding Experience.\n\n New onboarding page in the ITOM Infra Services Workspace provides guidance through initial MID Server setup. The previous downloads page can be accessed via 'mid\\_server\\_download\\_ui.do' if required.\n\n Command Line Installer for Windows and Linux \\(for JWT Authentication\\).\n\n - The workspace now offers an automated command line installer that pre-configures your instance name, authentication, proxy, and other settings during installation.\n- The service account that will run on the MID Server needs to be specified on the MID Server host during installation.\n- Applications and capabilities must be assigned after the MID Server comes online and validates.\n\n Private Key JWT Authentication.\n\n - Each MID Server gets authenticates with a unique certificate that automatically rotates every 45 days,.\n- Migration from basic authentication to private key JWT can be done from the Auth-type migration tab on the MID Admin Workspace.\n- New MIDs can be setup to authenticate with JWTs through the above command line installer or manually via registration key in ITOM Infrastructure Services Workspace.\n- Currently available for standard cloud and on-prem instances. Regulated cloud and on-prem instances are not yet supported.\n\n |
| \n\nMID Server Infrastructure\n\n | \n\n2.0.1\n\n | \n\n- Added new tables and to support IPKI certificate lifecycle for MID Servers.\n- Added support for initial authentication of new MIDs using registration keys.\n\n |
| \n\nMobile Builder AI\n\n | \n\n27.6.0\n\n | \n\nNew\n\n Modified default model provider for card generation skill to gpt-5.4-mini.\n\n |
| \n\nModel Context Protocol Server\n\n | \n\n1.6.1\n\n | \n\nPerformance Improvements, Third-Party IDP Support.\n\n |
| \n\nNotifications Email Agents\n\n | \n\n2.2.0\n\n | \n\n- Enhanced support for extracting inputs for subflow execution from inbound emails.\n\n Fixed\n\n - Improved similarity checks in the Notification agent.\n\n |
| \n\nNow Assist Admin Console\n\n | \n\n10.1.5\n\n | \n\n1.The Now LLM LTS \\(Long-Term Stable\\) model provider has been decommissioned and is no longer available in Now Assist Admin. This change affects the model provider selection surface, skill compliance messaging, and the model provider settings page.\n\n What has Changed: .\n\n - Model provider selection - Now LLM LTS is no longer available as a selectable model provider when configuring skills or setting instance-level defaults. Administrators will no longer see Now LLM LTS in the provider dropdown.\n- Skill compliance messaging - Skills will no longer display out-of-compliance warnings related to Now LLM LTS. Any skill previously flagged as non-compliant due to Now LLM LTS provider assignment will no longer surface this alert.\n- Model provider banner Removed: The informational banner previously displayed on the Manage Model Providers page referencing Now LLM LTS compatibility and upgrade guidance has been removed.\n\n 2.Deprecated Skills Section.\n\n Administrators can now view all deprecated Now Assist skills across products like ITSM,CSM and others in a dedicated section within the Now Assist Admin Console. This change provides full transparency into the skill lifecycle - including skills removed across products, skills replaced by newer versions, and skills that were available in a previous quarter but are no longer available in the current one.\n\n 3.Common Skills Product Visibility.\n\n Administrators can now see all products associated with a Common skill directly on the Skills page in Now Assist Admin. Common skills - those that apply across multiple Now Assist products simultaneously - are now clearly identified and display the full list of products they support, giving administrators complete visibility before activation or configuration.\n\n A common skill will be mapped across multiple products,however its activation and deactivation can be done from any one individual product only.\n\n |
| \n\nNow Assist Agents for requestor\n\n | \n\n3.6.1\n\n | \n\nApproval checklist generation skill now supports passing the request body in place of the Approval ID.\n\n |
| \n\nNow Assist AI Agents\n\n | \n\n8.1.7\n\n | \n\nThis release includes new capabilities and improvements across AI Agent Studio, including extensibility enhancements, memory improvements and security updates.\n\n Key features include:\n\n Security Improvements:\n\n Multiple updates to strengthen the security posture of agentic AI, including deny-by-default access controls and explicit ACL enforcement on new instances.\n\n Agent to Agent \\(A2A\\) 1.1 Upgrade:\n\n Agent-to-agent interactions upgraded from v0.3 to v1.1, with migration scripts and backward compatibility to improve multi-agent onboarding and reliability.\n\n Semantic Memory Redesign:\n\n Long-term memory no longer relies on predefined categories, reducing memory loss and improving the relevancy of memories surfaced during agent interactions.\n\n |
| \n\nNow Assist Analytics\n\n | \n\n5.1.2\n\n | \n\nNew\n\n - Conversational analytics agent for KPI exploration and explanation. Users can now interact with a conversational agent to retrieve, explain, and compare analytics KPIs, including metric definitions, data sources, retention periods, and custom calculations. The agent supports natural language queries, provides actionable recommendations, and maintains conversation context within sessions.\n- AI Analytics Q and amp;A skill integration and knowledge source expansion. The AI Analytics Q and amp;A skill now integrates a dedicated knowledge source covering domain configuration, release-wise major changes, and frequently asked case task resolutions. You can receive accurate answers to common questions and recent product changes directly from the skill.\n- The Overview, Business Value, and Executions pages \\(Assistant and AI Agent tabs\\) have been redesigned.\n- Business Value tab and benchmark creation modal have been redesigned for improved navigation and dynamic presentation lists.\n- The Assistants and AI Agent tabs in the Executions page have been redesigned to include pill-based filters, split-screen side panels, and agent-specific fields for tool calls and replay links.\n- Analytics Q and amp;A agent and workflow are now available for answering user questions about analytics metrics and dashboard data latency.\n- Skill for agent-based analytics Q and amp;A has been introduced: The skill can efficiently respond to analytics-related queries.\n- Automatic evaluation of AI Analytics Q and amp;A skill across providers: The system performs automated evaluations of the Q and amp;A skill using AWS Claude, Azure OpenAI, and Now LLM Service, with results available per provider.\n- Descriptions added to all formula indicators. All formula indicators in Now Assist Analytics now include descriptions detectable by the Q and amp;A skill, improving interpretability.\n\n |
| \n\nNow Assist Center\n\n | \n\n5.0.5\n\n | \n\nMinor enhancements and fixes.\n\n |
| \n\nNow Assist context menu\n\n | \n\n3.7.1\n\n | \n\n- Update model provider default from Now LLM to OpenAI.\n- Some defect fixes.\n\n |
| \n\nNow Assist Data Kit\n\n | \n\n8.1.6\n\n | \n\n- Data Creation updates - Data Kit Admins can now create a dataset with as few as 1 record \\(reduced from 10\\) and dataset names now support up to 200 characters.\n- Push to Table - Data Kit Admins can now push generated synthetic data directly to the respective target tables for Multi-table Data Generator requests \\(advised for Sub Prod Environment\\), using script assistance available within the Data Kit screen.\n\n |
| \n\nNow Assist for AIRC\n\n | \n\n22.4.0\n\n | \n\nNew\n\n - Users can now create and document governance, risk, and compliance issues with guided assistance from the Employee Center. Now Assist helps structure the issue and recommends relevant controls, entities, and policies based on the input provided. This ensures that the issue is well-defined and enriched with contextual information before it is submitted.\n- Use Now Assist to analyze the issue records, including the description, activity log, and remediation tasks, and generate a concise summary that captures the essential information needed.\n- Use Now Assist to identify redundant or overlapping control objectives and rationalize control objectives.\n- Use Now Assist to create a common control objective by summarizing duplicate control objectives from the rationalization process.\n- Use the Now LLM Service to generate risk assessment summaries from inherent, residual, and target risks and control effectiveness data. These summaries highlight key factors and relevant comments, helping assessors and approvers gain actionable insights.\n\n |
| \n\nNow Assist for Automation Center\n\n | \n\n1.2.4\n\n | \n\nAutomate Task Mining tasks in Automation Center.\n\n Automation Center transforms task recordings from Task Mining, decomposes them into discrete automations, and generates an AI agent in AI Agent Studio that executes those automations using AI Desktop Actions.\n\n Automation Center analyzes Task Mining recordings and identifies discrete tasks-on-screen actions and background actions-eliminating manual analysis and reducing time-to-automation from hours to minutes.\n\n This multi-tool solution ensures that any repetitive task in Task Mining can be automated to be run as desktop actions.This feature currently supports only Excel-to-browser interactions, where data is copied from a Microsoft Excel file and is entered into a form in a browser.\n\n You must have the User Task Summarization skill and Now Assist AI Agents skill activated to use this feature.\n\n Task Mining recording and AI Desktop Actions agent execution require a Windows machine.For detailed information, see the Automation Center documentation.\n\n |
| \n\nNow Assist for Collaborative Work Management \\(CWM\\)\n\n | \n\n6.1.2\n\n | \n\nNow LLM is no longer set as the default provider for AI skills in CWM.\n\n |
| \n\nNow Assist for Complaint Case \\(CSM\\)\n\n | \n\n2.1.6\n\n | \n\nChanged: No changes to features, version update only.\n\n |
| \n\nNow Assist for Configuration Management Database \\(CMDB\\)\n\n | \n\n4.0.0\n\n | \n\nNew\n\n - AI-powered HAM advisor dashboard summarization: Leverage the summary section in HAM advisor dashboard to get precise recommendations and insights on what actions to take to get your CMDB ready to drive HAM business outcomes.\n- Impact Analysis: Get qualitative impact analysis for change and incident records associated with CIs. This capability looks at the dependencies of a CI, takes the semantics of the topology into account, and provides details on severity of the impact on connected CIs.\n\n Fixed\n\n - The broken 'click here' link in the Search CMDB AI Agent panel has been resolved. The link now provides correct results.\n- Security fixes.\n\n Removed\n\n CMDB MCP server is no longer available via this plugin and has been deprecated. All registry records are now marked as inactive. The ServiceNow CMDB MCP and Visibility Server is now available as a separate application.\n\n |
| \n\nNow Assist for Contract Analysis\n\n | \n\n1.0.11\n\n | \n\nUpdated the generic prompts for publisher part number and changes to list view, handle subscription period for review entitlement.\n\n |
| \n\nNow Assist For Core Business Suite\n\n | \n\n3.2.7\n\n | \n\nFixed Now Assist skill mismatch on the product configuration console for Human Resources, Workplace services and Source-to-Pay.\n\n |
| \n\nNow Assist for CPQ\n\n | \n\n1.0.5\n\n | \n\nPlugin names under Now Assist for CPQ were changed, but the parent container app \\(app-now-assist-for-cpq\\) was not re-released to reflect them. The name change was introduced in the parent app by Prankur. Without a release cut of the parent, the updated names will not reach the Store, and customers installing or upgrading the parent app will hit issues from the mismatch.\n\n |
| \n\nNow Assist for Creator\n\n | \n\n29.4.1\n\n | \n\nPlease click on the individual dependent apps included with this package for detailed release note information.\n\n |
| \n\nNow Assist for CSM Major Issue Management\n\n | \n\n1.1.0\n\n | \n\nChanged\n\n - Major Case/Major Case Candidate worknotes - Display the similar case numbers or suggested case numbers with hyperlinks.\n- Internal code updates with no impact to existing functionality or user-facing behavior.\n\n |
| \n\nNow Assist for Customer Service Management \\(CSM\\)\n\n | \n\n14.1.1\n\n | \n\nChanged\n\n - New AI assets now default to third-party LLM providers with model version updates. Existing configurations using Now LLM Service stay unchanged, and the service remains available for manual selection.\n- Admins can view detailed information about each Now Assist skill to make faster and more informed decisions about enabling skill capabilities.\n\n |
| \n\nNow Assist for Enterprise Architecture \\(EA\\)\n\n | \n\n7.4.1\n\n | \n\nNew\n\n - Default AI model provider for the Now Assist for Enterprise Architecture skills changed from Now LLM to Azure Open AI.\n- Added support for third-party AI models: GPT-5.4 mini and Gemini 3.5 Flash.\n\n Changed\n\n The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.\n\n |
| \n\nNow Assist for Financial Services Operations \\(FSO\\)\n\n | \n\n3.3.1\n\n | \n\nNew\n\n Added AI model options across Now Assist for FSO summarization skills, including Claude 4.5 Sonnet, Claude Haiku 4.5, Gemini 3.5 Flash, and GPT-5.4 mini - giving more provider and model choices.\n\n Changed\n\n - Updated the default AI models for Claim, Dispute, Banking Customer Profile, Insurance Customer Profile, and Insurance Interaction Context summarization to newer model versions.\n- Set default model versions and tuned per-model token limits for more consistent summarization output.\n\n |
| \n\nNow Assist for Hardware Asset Management\n\n | \n\n4.4.0\n\n | \n\nAsset Summary Text Formatting - Fixed text display issues in asset summaries on on-premises instances to ensure consistent, readable formatting across all deployment types.\n\n Change Request Visibility - Resolved an issue where change requests were not appearing in asset summaries, giving you complete visibility into all asset-related changes.\n\n |
| \n\nNow Assist for HR Service Delivery \\(HRSD\\)\n\n | \n\n13.3.2\n\n | \n\nChanged\n\n Skills have been migrated to use 3P models by default.\n\n |
| \n\nNow Assist for IRM\n\n | \n\n22.4.0\n\n | \n\nNow Assist for IRM is now managed as a platform dependency. The application is delivered as an installed-as-dependency plugin, hidden from the main user interface and no longer appears as a standalone application tile in the ServiceNow App Store. AI-driven IRM functionality remains available and operates as before.\n\n Changed\n\n AI features are now accessed through IRM Native SKU applications. Users interact with AI capabilities via the IRM Native SKU apps; the AI dependency loads transparently, requiring no customer action to maintain existing functionality.\n\n Removed\n\n The Now Assist for IRM standalone application is no longer available. The application tile has been removed from the ServiceNow App Store and is not visible in the main user interface. Customers now use IRM Native SKU applications for AI features.\n\n |
| \n\nNow Assist for IT Operations Management \\(ITOM\\)\n\n | \n\n2.8.0\n\n | \n\nChanged\n\n - Azure OpenAI is now the default model provider for AI skills and agents. Now LLM is no longer the default. Customers can choose the default and choose their own third-party providers.\n- Implemented secure-by-default configurations for the 5 new agentic ACLs.\n\n Fixed\n\n - A formatting issue in alert analysis responses caused by the \\` character has been resolved. HTML formatting in NAP now displays correctly.\n- The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.\n\n |
| \n\nNow Assist for IT Service Management \\(ITSM\\)\n\n | \n\n16.0.3\n\n | \n\nNew\n\n - Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router \\(recommended\\) or Script for the AI Specialist without editing worker-template configuration.\n- In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted.\n- Device remediation from ITSM workflows \\(Intune and amp; Jamf\\) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles.\n- Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article \\(enabled by default\\).\n\n Changed\n\n - Conversational Analytics dashboard - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables.\n- Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model \\(large third-party models require approval\\).\n- Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match.\n- Remedial Action Framework extended to non-device actions - RAF now registers non-device actions \\(e.g., SharePoint access, fulfillment flows, catalog items\\) alongside device actions as the single action registry.\n- Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records.\n\n Fixed\n\n Nothing was removed in this release.\n\n Removed\n\n Nothing was removed in this release.\n\n |
| \n\nNow Assist for Manufacturing Commercial Operations \\(MCO\\)\n\n | \n\n2.3.0\n\n | \n\nHttps://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.\n\n |
| \n\nNow Assist for Order Management\n\n | \n\n2.2.2\n\n | \n\nChanged\n\n - The Manage Invoice Operations subflow now runs as the user who initiates the session.\n- The subflow has been assigned the interaction\\_Agent and sn\\_csm\\_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.\n\n |
| \n\nNow Assist for Platform\n\n | \n\n12.1.1\n\n | \n\nApplication to capture the dependencies.\n\n |
| \n\nNow Assist for Platform Advanced\n\n | \n\n2.1.0\n\n | \n\nApplication is used to capture dependencies.\n\n |
| \n\nNow Assist for Platform Foundation\n\n | \n\n2.1.0\n\n | \n\nApplication is used to capture dependencies.\n\n |
| \n\nNow Assist for Platform Prime\n\n | \n\n2.1.0\n\n | \n\nApplication is used to capture dependencies.\n\n |
| \n\nNow Assist for Privacy Management\n\n | \n\n22.4.0\n\n | \n\nChanged\n\n All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.\n\n |
| \n\nNow Assist for Process Mining\n\n | \n\n3.1.2\n\n | \n\n- Migrate all process mining skills to Mosaic \\(off Glide\\).\n\n |
| \n\nNow Assist for Prompt Assistance\n\n | \n\n5.1.4\n\n | \n\nNew\n\n Added new metric 'Response Time' for Voice Agents - this enables users to validate the time taken by voice agents to perform their assigned tasks.\n\n Changed\n\n - Modified the default model to Claude.\n- Added improvements for candidate generation for AIO.\n\n |
| \n\nNow Assist for Sales and Order Management for Telecommunications\n\n | \n\n4.1.2\n\n | \n\nFixed\n\n App Dependency was added for smooth installation.\n\n |
| \n\nNow Assist for Sales Force Automation \\(SFA\\)\n\n | \n\n1.1.5\n\n | \n\nChanged: Some details related to the dependency for this plugin.\n\n |
| \n\nNow Assist for Security Incident Response \\(SIR\\)\n\n | \n\n6.3.4\n\n | \n\nChanged\n\n Default models for all skills updated from Now LLM to 3P model.\n\n |
| \n\nNow Assist for Service Exchange\n\n | \n\n1.1.4\n\n | \n\nConnections tab in the Service Exchange Center.\n\n Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.\n\n Improved consumer registration and onboarding.\n\n Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.\n\n Improved FDS capabilities.\n\n - Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.\n- Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.\n- Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.\n- Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.\n\n Journal Field Framework enhancements.\n\n - Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.\n- Configure journal fields such of type journal\\_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting.\n\n Group-based persona assignments for Remote Catalog.\n\n Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.\n\n |
| \n\nNow Assist for Setup\n\n | \n\n3.1.4\n\n | \n\nNew\n\n - PoCs to explore LitJS and AIUX \\(Horizon 2.0\\) for Product Hub and Admin Home redesign/UIs.\n- Continue defining and tracking the U2 metrics framework.\n- Explore Golden Config and App Manager Suite Installation APIs for installs.\n- Address GA defect fixes and defects; explore AINPX for the console.\n- HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content.\n\n |
| \n\nNow Assist for Setup Core\n\n | \n\n2.1.5\n\n | \n\nNew\n\n - PoCs to explore LitJS and AIUX \\(Horizon 2.0\\) for Product Hub and Admin Home redesign/uplifts.\n- Continue defining and tracking the U2 metrics framework.\n- Explore Golden Config and App Manager Suite Installation APIs for installs.\n\n Fixed\n\n - Address GA defect fixes and defects; explore AINPX for the console.\n- HA: Fix security defects, stabilize HA and agent responses across LLM providers, and improve UX and content.\n\n |
| \n\nNow Assist for Smart Assessment Engine\n\n | \n\n22.4.1\n\n | \n\nChanged\n\n - Updated LLM provider model versions for Smart Assessment Response Assist skill for Google Gemini \\(Chat Completions\\) to gemini-3.5-flash, Azure OpenAI \\(Chat Completions\\) to gpt-5.4, and AWS Claude \\(Amazon Bedrock Chat Completions\\) to claude-sonnet-4-6.\n- Changed the default LLM provider for Smart Assessment Response Assist skill from Now LLM Service \\(Now LLM Generic\\) to Google Gemini \\(Chat Completions\\).\n\n |
| \n\nNow Assist for Software Asset Management \\(SAM\\)\n\n | \n\n9.0.0\n\n | \n\nChanged\n\n Now Assist for SAM no longer defaults to the Now LLM. It now selects from alternate third-party LLMs based on which model performs best for each individual use case.\n\n |
| \n\nNow Assist for Strategic Portfolio Management \\(SPM\\)\n\n | \n\n9.7.1\n\n | \n\nFixed\n\n - AI forecasted status and AI rationale fields from goal insights are updated on the grid in realtime without grid refresh.\n- Portfolio Insights button is visible faded out when Portfolio Insights panel is open.\n- Project Answers \\(Ask Now Assist\\) now deliver improved formatting and more enhanced query parsing for complex questions.\n\n Changed\n\n Experience a more streamlined RIDAC with three dedicated views: AI-Identified Risks \\(Project Risk Detection\\), RIDAC by Type with separate tabs for each RIDAC type, and the complete All RIDAC overview. The new presentation list layout replaces the flat grid, making records easier to browse, organize, and manage.\n\n |
| \n\nNow Assist for Talent\n\n | \n\n1.8.3\n\n | \n\nDefault Model for 'Generate Talking Points' skill has been updated from NowLLM to Amazon Bedrock.\n\n |
| \n\nNow Assist for Third-Party Risk Management\n\n | \n\n22.3.4\n\n | \n\nNew\n\n Added support for Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models.\n\n Changes\n\n Updated Azure OpenAI gpt-5.4-mini as default model for issue recommendation skill.\n\n |
| \n\nNow Assist for Threat Intelligence Security Center\n\n | \n\n2.2.0\n\n | \n\nNew\n\n Introduced Report Authoring capability with customizable styling options. Analysts can now generate AI-powered threat intelligence reports directly from threat case data with simple instructions to guide content, focus, and formatting.\n\n Fixed\n\n Enhanced case summarization with improved performance and faster response times while maintaining summary quality.\n\n |
| \n\nNow Assist for Voice\n\n | \n\n5.1.1\n\n | \n\nNew\n\n - Multi-Language Support: Callers can select their preferred language at the start of a call; added support for Irish English, Swedish, Norwegian, Australian English, and Polish voices.\n- SIP Telephony Integration: Transfer calls to live agents via SIP protocol for NiCE-enabled contact center.\n\n Changed\n\n - Context Persistence Control: New flag to enable/disable conversation context storage for compliance.\n- SIP Metadata Tracking: Transfer method and target now captured in interaction records.\n- Language Config Table: Dynamically generates language selection prompts from trigger phrases.\n- TTS Config Updates: Added trigger phrases for secondary language selection.\n- Cross-Scope Deletion: Language configuration records can now be deleted from cross scope.\n\n |
| \n\nNow Assist for Vulnerability Response\n\n | \n\n5.1.0\n\n | \n\nChanged\n\n Updated the default LLM provider for Now Assist for Vulnerability Response skills to 3P \\(Third-Party\\) models where required for consistency across all supported skills.\n\n Added support for the following models for all AI features:\n\n - Google Gemini 3.5.\n- FlashOpenAI GPT 5.1.\n- OpenAI GPT 5.4 Mini.\n\n |
| \n\nNow Assist for WDF\n\n | \n\n2.1.4\n\n | \n\n- Enabled Now Assist Panel in WDF Home Page.\n- Configured NextWave for faster and better AI Conversational Assist within WDF.\n\n |
| \n\nNow Assist in AI Search\n\n | \n\n17.1.4\n\n | \n\nNew\n\n AI Search Admins can now configure any search source \\(including non-out-of-box tables such as incidents and custom tables\\) to the Now Assist multi-content synthesized answers. Results from additional sources are dispatched per source group, merged into a ranked top-K list, and delivered to the synthesizer with citation metadata and origin information intact. New system properties control the maximum documents requested per group and the top-K document count used in the final merged response.\n\n Changed\n\n Search and VA profile handling has been separated for the Enhanced Chat dynamic window experience.\n\n Fixed\n\n - MarkdownToHtml incorrectly truncated URLs containing balanced parentheses. For example, SharePoint URLs containing \\(SRM FORM\\) caused the href attribute to cut off at the first closing parenthesis and left the remainder of the URL as plain text in Now Assist synthesized answer rendering.\n- The Now Assist Multi-Content Response Genius Model returned an inconsistent output structure \\(one synthesized result plus separate citation entries\\) rather than consolidating citations within the synthesized result as an internal array. This caused multiple Genius Guidance Cards to render instead of a single unified card.\n\n |
| \n\nNow Assist in Catalog Builder\n\n | \n\n7.3.0\n\n | \n\nNow Assist for Catalog Generation now incorporates catalog item creation best practices directly into the catalog item building experience. As catalog item creators build catalog items, the system detects deviations from established standards and surfaces proactive recommendations - including optimal variable types, streamlined form designs, and structures suited for conversational requests. A new administrator property controls whether best practice enforcement is active, supported by a dedicated knowledge base of catalog standards.\n\n |
| \n\nNow Assist in Catalog item forms\n\n | \n\n1.4.2\n\n | \n\nMade some enhancements.\n\n |
| \n\nNow Assist in Contract Management\n\n | \n\n2.3.2\n\n | \n\nChanged\n\n The default model provider for Now Assist features in Contract Management is Azure OpenAI.\n\n |
| \n\nNow Assist in Conversational Catalog Request\n\n | \n\n7.1.1\n\n | \n\nCatalog agent for Premium chat experiences.\n\n - Extended conversational coverage with support for additional question types, including Lookup Multiple Choice, Lookup Select Box, and Requested For \\(Single\\).\n- Maintained compatibility with the existing Conversational Catalog solution \\(LLM topic block\\) on Premium chat within portals and the Now Assist panel. Catalog items continue to be accessible through conversational interfaces; when agentic AI cannot process catalog item requests, the system reverts to the established solution.\n- Implemented validation checks to ensure catalog item questions with prefilled values meet requirements.\n- Applied performance optimizations.\n\n |
| \n\nNow Assist in Document Intelligence\n\n | \n\n6.2.0\n\n | \n\nChanged\n\n - Updated default model configuration per ServiceNow platform guidance.\n- Default OOB model provider to Azure OpenAI.\n- Increase token limit to 8192.\n\n Fixed\n\n Task status should be set to failed if the LLM throws an error.\n\n |
| \n\nNow Assist in Document Management\n\n | \n\n3.0.1\n\n | \n\nIn July release we are enabling the smart documents skill configuration as active by default and the smart documents feature would be available on all tables if no table is specified.\n\n |
| \n\nNow Assist in Knowledge Management\n\n | \n\n30.11.3\n\n | \n\nDefect fix.\n\n |
| \n\nNow Assist in Standard Ticket Page\n\n | \n\n1.3.0\n\n | \n\nMade some enhancements.\n\n |
| \n\nNow Assist in Virtual Agent\n\n | \n\n20.0.8\n\n | \n\nNew\n\n - Prompt library for premium chat: View default prompts \\(read-only filters\\) and manage your own prompts.\n- Post-chat survey for premium chat: Configure survey and closing topics \\(premium chat\\) and closing topics \\(enhanced chat\\). Existing topics migrate automatically.\n- Additional semantic search sources for synthesized response: Added via the dropdown.\n- Search-profile override for the enhanced chat with dynamic movable, resizable window: Toggle per assistant via a new agentic orchestration attribute.\n- Premium chat for mobile custom apps: Custom apps on mobile can be set to enhanced chat or premium chat.\n\n Changed\n\n - Citations for additional search source types are now shown in the user experience.\n- AI Agent Studio assistant is no longer shown in the assistant list.\n\n Fixed\n\n - PRB2024249: Repeated non-conversational catalog term no longer drop URLs.\n- PRB2039583: Corrected prompt library text in Assistant Designer.\n- PRB2038815: Prompt library toggle now auto-saves.\n- PRB2038884: Restored tooltip for conversational catalog Items.\n- PRB2038480: Promoted assets no longer mis-map Agentic Workflow to AI agent type.\n- PRB2038346: Default prompts now show 'ServiceNow' as creator.\n- PRB2030411/PRB2030421: Fixed UI issues in display experience portal and amp; channel.\n- PRB2032277: Review page in create flow no longer omits configuration.\n- PRB2032733: Custom greeting/live-agent topics no longer lost on June 2026 upgrade.\n- PRB2030773: Fixed localization warning from parameterized static greeting.\n- PRB2032989: Chat tabs no longer mislabeled when premium chat is unavailable.\n- PRB2024688: Fixed long-string layout on small windows and non-English icons.\n- PRB2035197: Premium display experience now defaults to 'Otto'.\n- PRB2033795: Granular feedback options now translate correctly.\n- PRB2034709: Inactivated the Search Q and amp;A agent for Now Assist in Virtual Agent.\n- PRB2029072: Fixed Now Assist panel Developer assistant in add from library.\n- PRB1998145: Voice calls in testing UI now connect on first attempt.\n- PRB2030310: Fixed copy/font-size issues in enable chat features.\n- PRB2029063: Add from library now shows correct count.\n- PRB2033251: Default Now Assist for Virtual Agent and Now Assist panel greeting topics convert to tools on load.\n- PRB2029106: Fixed header UI on Promoted asset tab.\n- PRB2030701: Fixed secondary-language support when phonemes change.\n- PRB2027372/PRB2027179/PRB2027171: Fixed RTL layout under Voice Deployment designer and Assistant tab in Assistant Designer.\n- PRB2027159: Translated strings under Voice Deployment.\n- PRB2022882: Disambiguated 'min' in the Voice Deployment designer.\n- PRB2026588: Corrected tooltip for field labels.\n- PRB2013063: Assistant test panel refreshes across sequential tests.\n- PRB2027467: Options disabled until type selected in add chat experience.\n- PRB2032643: Org chart widget loads on mobile.\n- PRB2032268: Labels populate correctly on 'chat' type premium chat branding modal.\n\n |
| \n\nNow Assist Readiness Evaluation\n\n | \n\n1.4.2\n\n | \n\nAgentic AI Assessment dashboard tab correctly displays finding cards only by default \\(Assessment Findings, Findings by Category, Finding Trends\\), consistent with the Now Assist Assessment tab behavior. Previously, the Agentic AI Assessment tab incorrectly displayed effort-related cards when the sn\\_assess.effort\\_visibility system property was set to its default value of false.\n\n |
| \n\nNow Assist Service Quality\n\n | \n\n2.0.2\n\n | \n\nChanged\n\n - Admins can sort data, manage filters, and easily organise cases on the dashboard with the new sorting, visibility, and skill management capabilities.\n- The Now Assist Admin experience enhancements include filtering of scoring parameters and the option to separate out availability across dashboards and record pages.\n- The enhanced quality assurance dashboard enables managers to sort agents and case lists and also enables managers to open agent evaluations in a separate tab.\n\n |
| \n\nNow Assist Skill Discovery and Execution\n\n | \n\n10.2.3\n\n | \n\nFixed\n\n - Slot fill error fixed when KG results are large by adding a result limit.\n- Resolved incorrect confirmation of fields from unrelated input collectors.\n- Fixed slot fill failure during second topic discovery in the same conversation.\n- Corrected handling of 'trying\\_to\\_skip' due to wrong property reference.\n- Fixed intermittent empty response issue in VA input response generation prompt.\n\n |
| \n\nNow Assist Skill Kit\n\n | \n\n9.1.1\n\n | \n\nVoice Assistant/Agent Evaluations\n\n - Background Noise Injection for Voice Assistant/Agent Simulations - Simulate real-world acoustic environments by injecting background noise during evaluations, helping ensure results better reflect production conditions.\n- Response Time Metric - Gain deeper visibility into voice agent/assistant performance with a new latency-focused metric that measures response time.\n\n Now Assist Skill Kit\n\n - Model Preview Program for Skill Kit - Get Day 0 access to the latest frontier models through the Model Preview Program, enabling early testing and innovation.\n- Skill Archiving - Archive Skills to keep your workspace organized while preserving access to historical configurations and assets.\n\n Agentic Evaluations.\n\n Framework Enhancements to Agentic Evaluations.\n\n |
| \n\nOpportunity Management AI Features\n\n | \n\n1.0.9\n\n | \n\nNew: Manage opportunity line items conversationally via a conversational interface through the MCP server.\n\n Fixed: Manage competitor details, and touchpoint information conversationaly via a conversational interface through the MCP server. Fields like work notes and other fields in the competitor object could not be managed in the previous release.\n\n |
| \n\nOpportunity Management Application\n\n | \n\n12.1.0\n\n | \n\nNew: Create a guided selling framework to enforce stage exit governance, and manage all deal-related actions from a unified opportunity workspace.\n\n |
| \n\nOpportunity Management Data Model\n\n | \n\n12.1.0\n\n | \n\nNew: Introduced default OOB sales types and sales cycle stage values.\n\n |
| \n\nOrder Management\n\n | \n\n17.2.0\n\n | \n\nNew\n\n Supporting billing account on order line.\n\n Fixed\n\n Minor defects fixes.\n\n |
| \n\nPayment Card\n\n | \n\n1.4.0\n\n | \n\nChanged\n\n Updated internal application components to support ongoing platform enhancements.\n\n |
| \n\nPlatform AI Agents and Skills\n\n | \n\n13.1.9\n\n | \n\nNew\n\n Generate resolution plan Agentic workflow\n\n - Information from related tables is now included while generating resolution notes.\n- Display predicted field values and amp; allow edits on the output before record creation.\n\n Process images for tasks Agentic workflow\n\n Existing UI validations honored while record creation.\n\n Help optimize team productivity Agentic workflow\n\n Consider similar records for work allocation.\n\n Activity Response Generation capability\n\n Detect user intent and proactively propose work notes/ comments.\n\n Analyse task trends Agentic workflow\n\n Improve quality of GAF records being fetched.\n\n Identify escalation signals Agentic workflow\n\n Support manager utterances like 'show me likely escalations for John Doe \\(agent name\\)'.\n\n Generate my work plan Agentic workflow\n\n Suggest actions for prioritized list of tasks.\n\n Changed\n\n Default model provider changed from existing NowLLM models.\n\n Fixed\n\n Investigate IT problems Agentic workflow\n\n Token limit issue is now resolved.\n\n |
| \n\nPlatform Analytics\n\n | \n\n8.4.1\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nPortfolio Planning\n\n | \n\n8.15.3\n\n | \n\nFixed\n\n - Resolved an issue where the Create Demand modal in Portfolio Planning did not work.\n- Resolved an issue that prevented creating a portfolio plan with the Planning Item lens when only standard Portfolio Planning was installed.\n- Resolved an issue where targets added to a portfolio plan did not reflect correctly in the Financials tab.\n- Resolved an issue where status values were incorrectly copied when duplicating planning items.\n- Resolved an issue where the Documents tab displayed a blank page in Spanish in Enterprise Agile Planning.\n- Resolved a text concatenation issue affecting translated strings in SPM Prioritization.\n- Resolved unclear empty-state messaging in the Manage Access modal.\n\n |
| \n\nPortfolio Planning Core\n\n | \n\n5.13.1\n\n | \n\nFixed\n\n Resolved an issue that allowed a lens to be deactivated while portfolio plans were still associated with it.\n\n |
| \n\nPrivacy Management Advanced\n\n | \n\n22.4.0\n\n | \n\nChanged\n\n All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.\n\n |
| \n\nProduct Catalog Management Core\n\n | \n\n19.1.0\n\n | \n\n- Support domain separation on product offering tables, product specification tables, specification-to-specification relationships and product offering-to-product offering relationships.\n- Support REST API on product catalog to support custom portals.\n\n |
| \n\nProject Workspace\n\n | \n\n7.4.1\n\n | \n\nNew RIDAC List view: Experience a more streamlined RIDAC with three dedicated views: AI-Identified Risks \\(Project Risk Detection\\), RIDAC by Type with separate tabs for each RIDAC type, and the complete All RIDAC overview. The new presentation list layout replaces the flat grid, making records easier to browse, organize, and manage.\n\n |
| \n\nprompt-management\n\n | \n\n2.0.6\n\n | \n\n \n\n |
| \n\nQuery Generation\n\n | \n\n6.1.1\n\n | \n\nNew\n\n Support for Automated Indicators.\n\n |
| \n\nQuery Orchestrator\n\n | \n\n1.2.1\n\n | \n\n- Updated the query orchestrator's generative AI configuration to use specific, versioned model IDs with higher reasoning effort and larger token limits, improving the quality and reliability of query decomposition.\n- Set AWS Claude as the default model.\n\n |
| \n\nRecommendation template\n\n | \n\n22.4.0\n\n | \n\nChanged\n\n All Now Assist skills are now integrated with the latest third-party models for Claude, Gemini, and ChatGPT. This enables better performance and broader compatibility across your AI workflows.\n\n |
| \n\nRecommended Actions for Security Operations\n\n | \n\n2.2.4\n\n | \n\nChanged\n\n Default model for the skill updated from Now LLM to 3P model.\n\n |
| \n\nRecruiter Workspace\n\n | \n\n8.0.1\n\n | \n\nNo Functional updates.\n\n |
| \n\nReporting UI Component for Workspace\n\n | \n\n2.5.0\n\n | \n\nNew\n\n Enhanced reporting infrastructure to support Now Assist for Threat Intelligence Security Center with AI-powered authoring and customizable styling capabilities.\n\n |
| \n\nResource Management Workspace\n\n | \n\n5.9.1\n\n | \n\nNew\n\n Using common schedule for group resource assignments.\n\n Fixed\n\n - Resolved error when dragging and dropping resource assignments to other users.\n- Preserved custom field values when unassigning resources.\n- Fixed filtering by Parent Item and Owner in Resource Management Workspace.\n- Resolved error when displaying custom date fields as workspace columns.\n- Hidden inactive skills from the Skills display in Resource Management Workspace.\n- Improved performance when loading resource cards in the workspace.\n- Fixed error when editing text and dropdown fields in the Unassigned Work tab.\n- Fixed filtering for integer-based dropdown fields in workspace columns.\n\n |
| \n\nRoadmap UI Builder Component\n\n | \n\n22.13.2\n\n | \n\nFixed\n\n - Resolved an issue where the milestone tab on the roadmap rendered project details instead of actual milestone data.\n- Resolved an issue where the left arrow key did not return focus to the milestone from the group-by expand indicator.\n- Resolved an issue where the milestone status was not announced to screen reader users.\n- Resolved an issue where the current date line was not accessible to screen readers.\n\n |
| \n\nSales and Order Management for Telecommunications - Advanced\n\n | \n\n2.1.2\n\n | \n\nFixed\n\n App Dependency was added for smooth installation.\n\n |
| \n\nSales and Order Management for Telecommunications - Prime\n\n | \n\n2.1.2\n\n | \n\nFixed\n\n App Dependency was added for smooth installation.\n\n |
| \n\nSales Common\n\n | \n\n7.0.1\n\n | \n\nFixed: Minor defects for term calculations.\n\n |
| \n\nScreen Summarization\n\n | \n\n1.1.18\n\n | \n\nMaintenance fixes.\n\n |
| \n\nSecurity Incident Response\n\n | \n\n14.1.2\n\n | \n\nExternal users couldn't open a security incident from a response task due to a GlideRecordSecure access-control restriction.\n\n |
| \n\nSecurity Incident Response Workspace\n\n | \n\n1.9.2\n\n | \n\nFixed\n\n Fixed an issue with 'Allow access for external user' option to access assigned response tasks of a parent security incident.\n\n |
| \n\nService Exchange - Advanced\n\n | \n\n1.1.4\n\n | \n\nConnections tab in the Service Exchange Center.\n\n Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.\n\n Improved consumer registration and onboarding.\n\n Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.\n\n Improved FDS capabilities.\n\n - Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.\n- Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.\n- Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.\n- Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.\n\n Journal Field Framework enhancements.\n\n - Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.\n- Configure journal fields such of type journal\\_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting.\n\n Group-based persona assignments for Remote Catalog.\n\n Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.\n\n |
| \n\nService Exchange - Foundation\n\n | \n\n1.1.4\n\n | \n\nNew\n\n - Added a new Knowledge Assist experience: admins and agents can now ask questions about Service Exchange directly from the Now Assist panel and get answers grounded in official documentation and support content, with source links included.\n- Answers are scoped to your currently installed app version and limited to information you're permitted to access in your instance, the assistant never fabricates information outside of what's documented.\n\n |
| \n\nService Exchange - Prime\n\n | \n\n1.1.4\n\n | \n\nConnections tab in the Service Exchange Center.\n\n Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.\n\n Improved consumer registration and onboarding.\n\n Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.\n\n Improved FDS capabilities.\n\n - Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.\n- Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.\n- Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.\n- Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.\n\n Journal Field Framework enhancements.\n\n - Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.\n- Configure journal fields such of type journal\\_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting.\n\n Group-based persona assignments for Remote Catalog.\n\n Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.\n\n |
| \n\nServiceNow AI Lens\n\n | \n\n7.0.2\n\n | \n\nNew\n\n Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal - no installation required.\n\n |
| \n\nServiceNow AI Lens Core\n\n | \n\n7.0.1\n\n | \n\nNew\n\n Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal - no installation required.\n\n |
| \n\nServiceNow IDE\n\n | \n\n4.4.2\n\n | \n\nNew\n\n Expanded end-to-end automation coverage for ServiceNow Studio workflows.\n\n |
| \n\nService Operations Workspace Alert Automation\n\n | \n\n25.16.0\n\n | \n\nFixed\n\n Team operators can open response automations with an OR condition.\n\n |
| \n\nService Operations Workspace Alert Automation API\n\n | \n\n25.16.0\n\n | \n\nFixed\n\n Team operators can open response automations with an OR condition.\n\n |
| \n\nService Operations Workspace Alert Automation UI\n\n | \n\n25.16.0\n\n | \n\nFixed\n\n Team operators can open response automations with an OR condition.\n\n |
| \n\nService Operations Workspace Alert Mngmt\n\n | \n\n27.2.1\n\n | \n\nChanged\n\n - Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations.\n- Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management.\n- Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance.\n\n Fixed\n\n - The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes.\n- Unintended double scrollbars in accessibility reflow mode have been eliminated.\n- The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues.\n- The Express List live list functionality now properly triggers and updates in real time.\n- The 'update available' banner no longer appears incorrectly when resuming the live list.\n- Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios.\n- Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module.\n- Alerts manually removed from a group are no longer automatically re-added.\n- A broken documentation link in the alert automation configuration has been fixed.\n- Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console.\n- The 'Tags' label in the Launchpad is now correctly translated across contexts.\n- Concatenated strings causing grammatical issues in certain languages have been separated for correct localization.\n- Launchpad forms now match the approved design at 400% zoom.\n- Dotted connection lines in Link View now appear when connected CIs are returned from the backend.\n- The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types.\n- The 'All Time \\(Last 180 days\\)' option now shows as selected in the time range picker and is correctly translated.\n- Service health percentages now display correctly in locales using a comma as the decimal separator.\n- Ellipsis menu items in the Log Viewer now display in the user's language setting.\n- Backspace behavior in Extended mode is now correct.\n- The evt\\_mgmt\\_admin role now has write access to Express List properties.\n\n |
| \n\nService Operations Workspace Express List\n\n | \n\n27.3.2\n\n | \n\nChanged\n\n - Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations.\n- Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management.\n- Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance.\n\n Fixed\n\n - The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes.\n- Unintended double scrollbars in accessibility reflow mode have been eliminated.\n- The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues.\n- The Express List live list functionality now properly triggers and updates in real time.\n- The 'update available' banner no longer appears incorrectly when resuming the live list.\n- Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios.\n- Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module.\n- Alerts manually removed from a group are no longer automatically re-added.\n- A broken documentation link in the alert automation configuration has been fixed.\n- Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console.\n- The 'Tags' label in the Launchpad is now correctly translated across contexts.\n- Concatenated strings causing grammatical issues in certain languages have been separated for correct localization.\n- Launchpad forms now match the approved design at 400% zoom.\n- Dotted connection lines in Link View now appear when connected CIs are returned from the backend.\n- The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types.\n- The 'All Time \\(Last 180 days\\)' option now shows as selected in the time range picker and is correctly translated.\n- Service health percentages now display correctly in locales using a comma as the decimal separator.\n- Ellipsis menu items in the Log Viewer now display in the user's language setting.\n- Backspace behavior in Extended mode is now correct.\n- The evt\\_mgmt\\_admin role now has write access to Express List properties.\n\n |
| \n\nService Operations Workspace ITOM Apps\n\n | \n\n27.2.6\n\n | \n\nChanged\n\n - Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations.\n- Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management.\n- Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance.\n\n Fixed\n\n - The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes.\n- Unintended double scrollbars in accessibility reflow mode have been eliminated.\n- The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues.\n- The Express List live list functionality now properly triggers and updates in real time.\n- The 'update available' banner no longer appears incorrectly when resuming the live list.\n- Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios.\n- Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module.\n- Alerts manually removed from a group are no longer automatically re-added.\n- A broken documentation link in the alert automation configuration has been fixed.\n- Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console.\n- The 'Tags' label in the Launchpad is now correctly translated across contexts.\n- Concatenated strings causing grammatical issues in certain languages have been separated for correct localization.\n- Launchpad forms now match the approved design at 400% zoom.\n- Dotted connection lines in Link View now appear when connected CIs are returned from the backend.\n- The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types.\n- The 'All Time \\(Last 180 days\\)' option now shows as selected in the time range picker and is correctly translated.\n- Service health percentages now display correctly in locales using a comma as the decimal separator.\n- Ellipsis menu items in the Log Viewer now display in the user's language setting.\n- Backspace behavior in Extended mode is now correct.\n- The evt\\_mgmt\\_admin role now has write access to Express List properties.\n\n |
| \n\nService Operations Workspace Service Dashboard\n\n | \n\n27.3.1\n\n | \n\nChanged\n\n - Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations.\n- Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management.\n- Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance.\n\n Fixed\n\n - The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes.\n- Unintended double scrollbars in accessibility reflow mode have been eliminated.\n- The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues.\n- The Express List live list functionality now properly triggers and updates in real time.\n- The 'update available' banner no longer appears incorrectly when resuming the live list.\n- Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios.\n- Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module.\n- Alerts manually removed from a group are no longer automatically re-added.\n- A broken documentation link in the alert automation configuration has been fixed.\n- Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console.\n- The 'Tags' label in the Launchpad is now correctly translated across contexts.\n- Concatenated strings causing grammatical issues in certain languages have been separated for correct localization.\n- Launchpad forms now match the approved design at 400% zoom.\n- Dotted connection lines in Link View now appear when connected CIs are returned from the backend.\n- The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types.\n- The 'All Time \\(Last 180 days\\)' option now shows as selected in the time range picker and is correctly translated.\n- Service health percentages now display correctly in locales using a comma as the decimal separator.\n- Ellipsis menu items in the Log Viewer now display in the user's language setting.\n- Backspace behavior in Extended mode is now correct.\n- The evt\\_mgmt\\_admin role now has write access to Express List properties.\n\n |
| \n\nService Operations Workspace Supervisor Dashboard\n\n | \n\n1.1.0\n\n | \n\nChanged\n\n - Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations.\n- Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management.\n- Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance.\n\n Fixed\n\n - The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes.\n- Unintended double scrollbars in accessibility reflow mode have been eliminated.\n- The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues.\n- The Express List live list functionality now properly triggers and updates in real time.\n- The 'update available' banner no longer appears incorrectly when resuming the live list.\n- Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios.\n- Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module.\n- Alerts manually removed from a group are no longer automatically re-added.\n- A broken documentation link in the alert automation configuration has been fixed.\n- Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console.\n- The 'Tags' label in the Launchpad is now correctly translated across contexts.\n- Concatenated strings causing grammatical issues in certain languages have been separated for correct localization.\n- Launchpad forms now match the approved design at 400% zoom.\n- Dotted connection lines in Link View now appear when connected CIs are returned from the backend.\n- The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types.\n- The 'All Time \\(Last 180 days\\)' option now shows as selected in the time range picker and is correctly translated.\n- Service health percentages now display correctly in locales using a comma as the decimal separator.\n- Ellipsis menu items in the Log Viewer now display in the user's language setting.\n- Backspace behavior in Extended mode is now correct.\n- The evt\\_mgmt\\_admin role now has write access to Express List properties.\n\n |
| \n\nService Operations Workspace UI Components\n\n | \n\n27.2.4\n\n | \n\nChanged\n\n - Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations.\n- Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management.\n- Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance.\n\n Fixed\n\n - The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes.\n- Unintended double scrollbars in accessibility reflow mode have been eliminated.\n- The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues.\n- The Express List live list functionality now properly triggers and updates in real time.\n- The 'update available' banner no longer appears incorrectly when resuming the live list.\n- Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios.\n- Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module.\n- Alerts manually removed from a group are no longer automatically re-added.\n- A broken documentation link in the alert automation configuration has been fixed.\n- Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console.\n- The 'Tags' label in the Launchpad is now correctly translated across contexts.\n- Concatenated strings causing grammatical issues in certain languages have been separated for correct localization.\n- Launchpad forms now match the approved design at 400% zoom.\n- Dotted connection lines in Link View now appear when connected CIs are returned from the backend.\n- The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types.\n- The 'All Time \\(Last 180 days\\)' option now shows as selected in the time range picker and is correctly translated.\n- Service health percentages now display correctly in locales using a comma as the decimal separator.\n- Ellipsis menu items in the Log Viewer now display in the user's language setting.\n- Backspace behavior in Extended mode is now correct.\n- The evt\\_mgmt\\_admin role now has write access to Express List properties.\n\n |
| \n\nSetup Hub\n\n | \n\n1.1.2\n\n | \n\nNew\n\n - PoCs to explore LitJS and AIUX \\(Horizon 2.0\\) for Product Hub and Admin Home redesign/uplifts.\n- Continue defining and tracking the U2 metrics framework.\n- Explore Golden Config and App Manager Suite Installation APIs for installs.\n\n Fixed\n\n GA defect fixes.\n\n |
| \n\nSetup Hub Common\n\n | \n\n3.1.1\n\n | \n\nNew\n\n - PoCs to explore LitJS and AIUX \\(Horizon 2.0\\) for Product Hub and Admin Home redesign/uplifts.\n- Continue defining and tracking the U2 metrics framework.\n- Explore Golden Config and App Manager Suite Installation APIs for installs.\n\n Fixed\n\n GA defect fixes.\n\n |
| \n\nSetup Hub Config\n\n | \n\n3.1.2\n\n | \n\nNew\n\n - PoCs to explore LitJS and AIUX \\(Horizon 2.0\\) for Product Hub and Admin Home redesign/uplifts.\n- Continue defining and tracking the U2 metrics framework.\n- Explore Golden Config and App Manager Suite Installation APIs for installs.\n\n Fixed\n\n GA defect fixes.\n\n |
| \n\nSetup Hub Content\n\n | \n\n3.1.2\n\n | \n\nNew\n\n - PoCs to explore LitJS and AIUX \\(Horizon 2.0\\) for Product Hub and Admin Home redesign/uplifts.\n- Continue defining and tracking the U2 metrics framework.\n- Explore Golden Config and App Manager Suite Installation APIs for installs.\n\n Fixed\n\n GA defect fixes.\n\n |
| \n\nSmart Assessment Core\n\n | \n\n22.4.0\n\n | \n\nFixed: A minor defect regarding the Activity formatter.\n\n |
| \n\nsn-app-analytics-center\n\n | \n\n8.4.1\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-chart-drilldown-configuration\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-component-builder\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-config-panel\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-create-dashboard-modal\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-create-indicator-modal\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-dashboard-categories\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-data-visualization-wrapper\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-divider\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-dynamic-renderer\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-export-email-composer\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-export-modal\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-info-content\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-info-panel\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-insights-panel\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-saved-data-visualization\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-scheduled-export\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-share-dialog\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-components-share-info\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-app-par-nacm-component\n\n | \n\n8.4.3\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nsn-experiment-ui\n\n | \n\n1.1.14\n\n | \n\nChanged: The consent agreement language has been modified to broader terms in order to reflect the inputs provided by the Legal Team.\n\n |
| \n\nsn-task-planner\n\n | \n\n22.12.0\n\n | \n\nNew\n\n Added a configuration slot to support the AI Specialist use case.\n\n |
| \n\nsn-viz-designer\n\n | \n\n8.4.1\n\n | \n\nFixed\n\n Dashboards and Visualizations\n\n - Strategy Execution Dashboard: Resolved permission error \\('You do not have permission to access this page'\\) when clicking widgets.\n- Dashboard Data Integrity: Fixed issue where visualizations on dashboard tabs were unexpectedly overwritten with data from other sources.\n- Widget Interactions: Restored drag-and-resize functionality for widgets in Platform Analytics Experience Bundle.\n- Visualization Rendering: Resolved delay when adding visualizations to dashboards from Explorer with the 'Show data for selected period as = Avg' option.\n- Chart Display: Fixed column chart bars widening unexpectedly when hiding a data source on Business Calendar monthly charts.\n\n Filters and Date Handling\n\n - 'Today' Predefined Range: Corrected 'Today' filter to display the full calendar day instead of starting from the current hour.\n- Date Field Filters: Fixed timezone handling for 'ON' and 'NOT ON' operators, and resolved date field filters \\(Created, Updated, Viewed\\) returning records from previous dates.\n- Dashboard Drilldown: Fixed full page refresh during drilldown actions in Service Operations Workspace that caused loss of unsaved work notes.\n\n Exports and Scheduled Reports\n\n - Scheduled Exports: Improved validation messaging when attempting to save without completing mandatory fields.\n- Migrated Scheduled Reports: Resolved case sensitivity issue preventing report owners from editing or deleting migrated scheduled reports.\n- Export Visibility: Updated export button display to respect dashboard and visualization designer export properties.\n\n Navigation and Accessibility\n\n - Cross-tab Navigation: Enabled CTRL + Click to open dashboards and visualizations in new tabs or windows from Platform Analytics on Windows.\n- Visualization Properties: Improved clarity between widget-level and visualization-level properties in the config panel.\n\n Internationalization\n\n - Text Localization: Fixed hardcoded 'activate,' 'deactivate,' and 'delete' text in analytics overview to support translation.\n- RTL Support: Corrected dashboard title order and close button orientation for right-to-left languages \\(Arabic, Hebrew\\) in Service Operations Workspace.\n\n |
| \n\nSoftware Asset Management\n\n | \n\n4.1.4\n\n | \n\nMinor defect fixes related to reconciliation flow performance and lifecycle report.\n\n |
| \n\nSoftware Asset Management AI Advanced\n\n | \n\n2.1.0\n\n | \n\nStarting this version, features that rely on Now Assist for SAM use alternate third-party LLMs selected per use case, rather than the default Now LLM.\n\n |
| \n\nSoftware Asset Management AI Prime\n\n | \n\n2.1.1\n\n | \n\nStarting this version, features that rely on Now Assist for SAM use alternate third-party LLMs selected per use case, rather than the default Now LLM.\n\n |
| \n\nSoftware Asset Workspace\n\n | \n\n11.0.15\n\n | \n\nIn this version, the Software Asset Workspace includes the following fixes:\n\n - Security fix for Multi Record Associator pop-up page.\n- Fixed incompatible script in 'SAM - Software Estate Weekly Job' PA Job.\n\n |
| \n\nSOM for Manufacturing Advanced\n\n | \n\n1.2.0\n\n | \n\nHttps://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.\n\n |
| \n\nSOM for Manufacturing Prime\n\n | \n\n1.2.0\n\n | \n\nHttps://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.\n\n |
| \n\nSPM Enterprise-Wide Deployment\n\n | \n\n1.0.1\n\n | \n\nFixed\n\n Resolved a dependency issue affecting system stability.\n\n |
| \n\nSPM Planning Attributes Core\n\n | \n\n1.16.1\n\n | \n\nNew\n\n Using common schedule for group resource assignments.\n\n Fixed\n\n - Optimized resource sync API and schedule fetch performance.\n- Admin config roles check for resource finder.\n- Fixed Resource Assignment creation to correctly populate plan start and end dates in Strategic Planning Workspace.\n- Fixed decimal field behavior to properly handle comma and dot separators in Resource Management workspace.\n- Fixed effort editing on child resource assignments with actuals to retain actual values.\n- Fixed attribute updates on unassigned assignments to properly recreate daily records.\n- Fixed end date calculation in Recalculate Resource Cost to respect MM-DD-YYYY format correctly.\n\n |
| \n\nSupplier Case Management\n\n | \n\n11.0.4\n\n | \n\nFixed\n\n - Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the 'New' state.\n- Contact invitation for a supplier from workspace and Supplier collaboration portal is fixed.\n- Default supplier catalog item shows list of suppliers.\n- Supplier filtering conditions accepted in document configs validated.\n- Resolved catalog item visibility issue while creating supplier task of action type- 'Complete a form'.\n\n |
| \n\nSupplier Common Architecture\n\n | \n\n11.0.6\n\n | \n\nFixed\n\n - Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the 'New' state.\n- Contact invitation for a supplier from workspace and Supplier collaboration portal is fixed.\n- Default supplier catalog item shows list of suppliers.\n- Supplier filtering conditions accepted in document configs validated.\n- Resolved catalog item visibility issue while creating a supplier task of action type- 'Complete a form'.\n\n |
| \n\nTalent profile\n\n | \n\n7.0.1\n\n | \n\nNo Functional updates.\n\n |
| \n\nThird-party Risk Management Advanced\n\n | \n\n22.3.4\n\n | \n\nNew\n\n Added support for Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models.\n\n Changes\n\n Updated Azure OpenAI gpt-5.4-mini as default model for issue recommendation skill.\n\n |
| \n\nThird-party Risk Management Professional Plus\n\n | \n\n22.3.4\n\n | \n\nNew\n\n Added support for Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models.\n\n Changes\n\n Updated Azure OpenAI gpt-5.4-mini as default model for issue recommendation skill.\n\n |
| \n\nThreat Intelligence Security Center - Advanced\n\n | \n\n3.0.1\n\n | \n\nNew\n\n Introduced Report Authoring capability with customizable styling options. Analysts can now generate AI-powered threat intelligence reports directly from threat case data with simple instructions to guide content, focus, and formatting.\n\n Fixed\n\n Enhanced case summarization with improved performance and faster response times while maintaining summary quality.\n\n |
| \n\nThreat Intelligence Security Center for Security Operations\n\n | \n\n4.7.0\n\n | \n\nFixed\n\n - Resolved modal loading issues when fetching related records in Investigation Canvas.\n- Fixed the issue with Affected Services retrieval while fetching vulnerability related data in Internal Intelligence.\n- Improved observable correlation logic to prevent valid relationships from being skipped when existing self-relations are present.\n- Fixed the Done button in Scoping Hunt task stage to properly advance the workflow to completion.\n\n |
| \n\nTNI - Advanced\n\n | \n\n2.0.2\n\n | \n\nSame NI/DCN GenAI content as DCNAM - Advanced \\(shared app-nidcn-gen-ai app\\): agentic data center infrastructure allocation - free-text request interpretation, autonomous policy/capacity-aware allocation agent, DC-planner policy UI, power/space/temperature validators, rack visualization with traceability, the 'DC Infrastructure Allocation' change model, and AIEL workspace integration.\n\n |
| \n\nTNI and DCNAM AI Content Collection\n\n | \n\n2.0.1\n\n | \n\nUpdated content collection bundling the latest TNI and DCNAM GenAI and Agentic AI capabilities, including the agentic data center infrastructure-allocation agent \\(free-text request interpretation, autonomous policy/capacity-aware allocation, validators, rack visualization, and workspace integration\\). See the individual app release notes for detail.\n\n |
| \n\nTSOM - Advanced\n\n | \n\n2.0.2\n\n | \n\nMaintenance release - dependency updates only; no new customer-facing functionality in this version.\n\n |
| \n\nTSOM - Prime\n\n | \n\n2.0.1\n\n | \n\nMaintenance release - dependency updates only; no new customer-facing functionality in this version.\n\n |
| \n\nUnified Developer Core\n\n | \n\n29.2.7\n\n | \n\nThis app is a dependency of ServiceNow Studio + ServiceNow IDE. See the ServiceNow Studio + ServiceNow IDE listing for release notes.\n\n |
| \n\nUnified Security Exposure Management \\(USEM\\) - Advanced\n\n | \n\n2.1.0\n\n | \n\nNew\n\n Added support for Azure OpenAI and Google Gemini models across all Now Assist AI features, giving you more flexibility in LLM provider selection.\n\n Changed\n\n Now Assist skills now use third-party LLM providers as the default for the following capabilities: Remediation Assistance, Vulnerable Item Deduplication, Approver Recommendation, Security Exposure Management \\(SEM\\) Important Insights, and SPC Setup Connector.\n\n |
| \n\nUnified Security Exposure Management \\(USEM\\) - Foundation\n\n | \n\n2.1.0\n\n | \n\nNew\n\n Added support for Azure OpenAI and Google Gemini models across all Now Assist AI features, giving you more flexibility in LLM provider selection.\n\n Changed\n\n Now Assist skills now use third-party LLM providers as the default for the following capabilities: Vulnerable Item Deduplication, Security Exposure Management \\(SEM\\) Important Insights.\n\n |
| \n\nUnified Security Exposure Management \\(USEM\\) - Prime\n\n | \n\n2.1.0\n\n | \n\nNew\n\n Added support for Azure OpenAI and Google Gemini models across all Now Assist AI features, giving you more flexibility in LLM provider selection.\n\n Changed\n\n Now Assist skills now use third-party LLM providers as the default for the following capabilities: Remediation Assistance, Vulnerable Item Deduplication, Approver Recommendation, Security Exposure Management \\(SEM\\) Important Insights, and SPC Setup Connector.\n\n |
| \n\nUsage Insights Application\n\n | \n\n6.3.9\n\n | \n\nWhat's new?.\n\n - Conversations - A dedicated view of chat activity from chat assistants like Now asisst virtual agent, including total chat users, live agent transfers, and the full sequence of chat events from conversation start to response. Analyze trends over time and drill into any individual conversation.\n- Cross-application conversion funnels - Build funnels where each step can belong to a different application, so you can follow a user journey as it spans multiple workspaces and portals.\n- Session-based and user-based funnels - Choose whether steps must complete within one session \\(time-to-value\\) or across multiple sessions over time \\(overall task completion\\).\n- Previous period comparison in conversion funnel - Compare completion rate, step conversion, and transition timing against a prior period. Each metric shows its delta, and a step comparison table breaks down engaged users, sessions, and conversion time side by side - turning a snapshot into an adoption trend.\n\n |
| \n\nUsage Insights Commons\n\n | \n\n6.3.9\n\n | \n\nInternal app.\n\n |
| \n\nUsage Insights Commons Connected\n\n | \n\n6.3.9\n\n | \n\nInternal app.\n\n |
| \n\nUsage Insights Funnel Core\n\n | \n\n6.3.9\n\n | \n\nInternal app.\n\n |
| \n\nUsage Insights in Data Visualizations\n\n | \n\n6.3.9\n\n | \n\nGraphically represent funnels as part of data visualizations.\n\n |
| \n\nUsage Insights Pages\n\n | \n\n6.3.9\n\n | \n\nInternal app.\n\n |
| \n\nUsage Insights Query Builder\n\n | \n\n6.3.9\n\n | \n\nInternal app.\n\n |
| \n\nUsage Insights Query Builder Core\n\n | \n\n6.3.9\n\n | \n\nInternal App.\n\n |
| \n\nUsage Insights Request Manager\n\n | \n\n6.3.9\n\n | \n\nNot visible on UI, internal app.\n\n |
| \n\nValue dashboard for AI Control Tower\n\n | \n\n5.2.1\n\n | \n\nFixed\n\n - Resolved incorrect sorting of creator skill names in the metrics dashboard. Non-numeric skill columns now sort alphabetically by name for easier identification and analysis.\n- Fixed error handling in the AI Value API. The system now properly reports errors when retrieving value lists instead of returning incomplete data silently.\n- Improved reliability of asset metrics retrieval. The API now accurately indicates when requested metric streams are unavailable, preventing false success reports.\n- Corrected retry logic in background job processing. Job status manager now properly retries failed metric calculation jobs, improving scheduling reliability for cost and value analysis.\n\n |
| \n\nValue Engine\n\n | \n\n5.2.1\n\n | \n\nFixed\n\n - Resolved incorrect sorting of creator skill names in the metrics dashboard. Non-numeric skill columns now sort alphabetically by name for easier identification and analysis.\n- Fixed error handling in the AI Value API. The system now properly reports errors when retrieving value lists instead of returning incomplete data silently.\n- Improved reliability of asset metrics retrieval. The API now accurately indicates when requested metric streams are unavailable, preventing false success reports.\n- Corrected retry logic in background job processing. Job status manager now properly retries failed metric calculation jobs, improving scheduling reliability for cost and value analysis.\n\n |
| \n\nVoice input for Now Assist\n\n | \n\n1.5.0\n\n | \n\nMaintenance fixes.\n\n |
| \n\nWDF Unified Hub\n\n | \n\n1.1.0\n\n | \n\nThe Now Assist Panel is now enabled on the Workflow Data Fabric home page, providing real-time AI guidance for navigation, configuration, and troubleshooting without leaving the app.\n\n |
| \n\nWorkplace Case Management\n\n | \n\n1.28.8\n\n | \n\nNew\n\n No items in this release.\n\n Changed\n\n No items in this release.\n\n Fixed\n\n - JSON payloads sent through case utilities are now correctly formatted, preventing processing errors in downstream integrations.\n- Workplace cases now appear correctly on the My Requests page, ensuring employees can track all their submitted requests in one place.\n- Access control for Move and Maintenance cases is now consistent with Workplace cases, closing a gap in permission enforcement.\n- Lead Time unavailable state now applies reliably in all scenarios, eliminating intermittent failures in availability calculations.\n\n Removed\n\n No items in this release.\n\n |
| \n\nWorkplace Central\n\n | \n\n1.16.5\n\n | \n\nNew\n\n No items in this release.\n\n Changed\n\n No items in this release.\n\n Fixed\n\n - Security fixes.\n- UI actions on the Reservation record page now display correctly - the Record Page action script no longer incorrectly filters out valid UI action types.\n- The Close button and related UI text are now properly right-to-left \\(RTL\\) aligned for languages such as Arabic.\n- The Workplace Central landing page workspace layout now renders correctly for RTL languages.\n\n Removed\n\n No items in this release.\n\n |
| \n\nWorkplace Concierge\n\n | \n\n1.7.11\n\n | \n\nNew\n\n Changed\n\n Fixed\n\n Building timezone was not returned when retrieving the presence exceptions in conversational experiences.\n\n Removed\n\n |
| \n\nWorkplace Core\n\n | \n\n2.28.5\n\n | \n\nNew\n\n No items in this release.\n\n Changed\n\n No items in this release.\n\n Fixed\n\n - The clear \\( and times;\\) button on the Building field is now reachable as a distinct focus stop for VoiceOver users, improving accessibility for screen reader navigation.\n- The location directory legend now displays a color swatch next to every neighborhood, even when more than approximately 145 neighborhoods are configured.\n- Users in the Reservation Portal can now only see neighborhoods they are assigned to in the dropdown menu.\n\n Removed\n\n No items in this release.\n\n |
| \n\nWorkplace Indoor Mapping\n\n | \n\n1.18.6\n\n | \n\nNew\n\n Changed\n\n Fixed\n\n - Added the favorite icon to Location Directory space cards in card view.\n- Improved hover behavior for neighborhood, campus, building, and floor information on Location Directory space cards.\n- Corrected neighborhood information displayed on Location Directory space cards when neighborhoods are disabled.\n- Improved configuration of the record producer and catalog category used by the 'Raise a Request' action in Location Directory.\n- Added support for redirection to configurable pages from Location Directory space cards.\n- Improved map display in Kiosk portrait mode.\n\n Removed\n\n |
| \n\nWorkplace Lease Administration\n\n | \n\n1.8.5\n\n | \n\nNew\n\n Changed\n\n Fixed\n\n - Certain UI actions were not showing up in Workplace central if Asset management workspace plugin was not installed.\n- Filters for the location related lists after creating a lease contract could change.\n\n Removed\n\n |
| \n\nWorkplace Maintenance Management\n\n | \n\n1.11.5\n\n | \n\nNew\n\n No items in this release.\n\n Changed\n\n No items in this release.\n\n Fixed\n\n Date formats in Workplace Maintenance Management are now localized correctly, respecting regional formatting preferences instead of displaying a hardcoded format.\n\n Removed\n\n No items in this release.\n\n |
| \n\nWorkplace Move Management\n\n | \n\n1.14.5\n\n | \n\nNew\n\n No items in this release.\n\n Changed\n\n No items in this release.\n\n Fixed\n\n - Security fixes.\n- Bulk upload in Move Management now processes files correctly, resolving multiple issues that caused uploads to fail or produce incorrect results.\n\n Removed\n\n No items in this release.\n\n |
| \n\nWorkplace Reservation Management\n\n | \n\n3.5.0\n\n | \n\nNew\n\n Changed\n\n Improve performance of reservation search page.\n\n Fixed\n\n - Reservations created through Outlook and conflicted with an existing reservation could be indicated as cancelled.\n- The reservation search could show the previously selected floor when switching between reservable modules.\n- Past reservations now display consistently in a user's reservation history.\n- Extra services configured with a record producer now retain the values entered before the reservation is submitted.\n- Changing reservable modules with different max days in the future could result in employees who cannot select a day in the future.\n- In some cases, the recurring score was not calculated correctly when a conflict exists in the middle of a planned series.\n- Previously selected date was displayed when reloading the page, while the map was loading.\n- It was not possible to reserve space on the Workplace Kiosk using certain date and time formats.\n- A conflicted reservation could move to a confirmed state after updating the reservation without any changes.\n- Extra-services handling in the Outlook add-in behaved inconsistently when changing date, time, location, or the all-day setting.\n- The 'To Time' field would not reflect the correct timing when all day is required for a reservable module.\n- Search result counts were displayed incorrectly after changing the floor.\n- Push notifications were not sent to attendees when a group reservation got cancelled.\n- Microsoft Exchange login prompt was not displayed, as required, when using the NowMobile application while reserving spaces.\n- Min and max duration were not always correctly available within conversational experiences.\n- Availability checks on department, neighborhood, and more were not always available within conversational experiences.\n- Employees with Australia/Melbourne timezone and specific date formats could book spaces for future dates via the location directory on NowMobile.\n- Blocker reservations could get stuck in awaiting approval when approvals were required.\n- Several design enhancements for recurring reservations, using the Outlook add-in, filter button alignment, and more.\n- Quick actions and the status badge on the Waitlist Summary page now align correctly on mobile for Confirmed and Queued states.\n- The right-hand chevron is now visible in the Schedule view of Make a Reservation on mobile browsers.\n- The reservation page schedule view displayed the date and time in the correct format.\n- General accessibility improvements for screen readers and other areas.\n- Improvements to translations when adding attendees, creating a recurring series, selecting the reservable module, and more.\n- Improvements to translations to the Event Planner in Workplace Central.\n- Improvements to support ATF tests.\n\n Removed\n\n |
| \n\nWorkplace Space Management\n\n | \n\n1.20.5\n\n | \n\nNew\n\n No items in this release.\n\n Changed\n\n No items in this release.\n\n Fixed\n\n - Security fixes.\n- Space selection and allocation interactions in the space assignment flow now work correctly, resolving multiple UI interaction issues.\n- Translation strings and UI labels in Space Management now display accurately across supported languages.\n- Visual padding and spacing in the Space selection panel and Neighborhood panel are now consistent and properly aligned.\n- Scenario planning views now accurately reflect space groups when grouped by workplace entity or neighborhood, eliminating display gaps.\n- The floor styles REST API now returns a proper 400 error response when required query parameters are missing, instead of an unhelpful 500 error.\n- Padding and spacing are now consistent throughout the Space Management application.\n- The Assign Users modal in space selection now functions correctly.\n- Removing a neighborhood space no longer incorrectly deletes the associated Space Details record in Space Optimization.\n- The scenario list view now refreshes correctly, and the processing state filter in View Scenarios works as expected.\n- Scenario readers can now access query results correctly - an access control issue affecting read-only scenario roles has been resolved.\n\n Removed\n\n No items in this release.\n\n |
| \n\nWorkplace Visitor Management\n\n | \n\n2.0.11\n\n | \n\nThis release introduces breaking changes. Please review the impact on your current configuration and user experience before upgrading.\n\n New\n\n - Added a Receptionist page to manage the full visitor flow from a single place.\n- Introduced a Host page for employees to view, update, or cancel visits.\n- Launched a secure Visitor portal to complete pre-visit steps and access visit details.\n- Enabled dynamic, condition-based visitor check-in flows.\n- Introduced the Workplace Concierge AI agent to automate visit creation and management from email, calendar invites, and Now Assist.\n\n Changed\n\n - Migrated the product to use Workplace locations instead of CMN locations.\n- Replaced the record producer in the 'Register a guest' page with the new requirements configuration.\n- Centralized the check-in configuration flow into the Visit Requirements model, enabling dynamic, condition-based configurations.\n- Replaced the record producer in the kiosk self-registration with the new requirements configuration.\n- Updated kiosk self-registration to display forms instead of one question per page.\n\n Fixed\n\n - Removed an issue affecting the phone number self check-in option.\n- Enabled support for phone numbers formatted with dashes during kiosk check-in and check-out.\n- Fixed an issue where visitor QR codes did not display correctly on Windows devices.\n- Resolved several badge printing issues.\n- Resolved multiple issues affecting the Register a Guest experience, including validation, draft saving, mobile display, and email formatting.\n- Applied security fixes.\n- Improved support for overnight and multi-day visits.\n- Applied translation improvements.\n- Corrected recurring invitations creating visits beyond the configured end date.\n- Improved the Visitor Portal mobile experience.\n- Reduced excessive logging in Visitor Management.\n- Corrected duplicate or blank policy acknowledgments during kiosk check-in.\n\n Removed\n\n |
| \n\nZero Touch Service Desk\n\n | \n\n2.3.5\n\n | \n\nThis release focused on improving the quality and accuracy of AI Specialists responses as well as consolidating feedback management.\n\n Key features:\n\n Memory bank to give AI Specialists context of resolutions that lead to positive outcomes\n\n AI Specialists now have an updated memory type that enables them to reference past resolutions that led to a positive outcome on assigned records.\n\n This is disabled by default for this release, but can be enabled by administrators via system properties.\n\n Consolidated feedback visibility\n\n Feedback given on records that an AI Specialist is assigned to will now appear in the AI Specialist activity tab. Admins and managers now have a consolidated view of all feedback given to the AI Specialist.\n\n |