{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":43153,"path":"release-notes/partner-relationship-management-rn.md","title":"Partner Relationship Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Partner Relationship Management\n\nThe ServiceNow® Partner Relationship Management application provides a unified workspace for sales, delivery, marketing, and operations to help you manage the entire partner life cycle. Partner Relationship Management was enhanced and updated in the Australia release.\n\n## About Partner Relationship Management\n\n-   Enable channel partners to create, manage, and track quotes end-to-end directly in the Partner portal.\n-   Accelerate deal registration velocity, with a guided creation playbook for channel partners.\n-   Enable channel partners to monitor their quote pipeline from a dedicated quotes landing page in the Partner portal. Widgets track quote volume, stalled quotes, and highest-value active quotes.\n-   Submit deal registrations for structured approval using configurable approval rules driven by deal attributes.\n-   Create and manage deal registration tasks with automatic task creation triggered by deal state transitions and email notifications to assigned users.\n-   PRM applications are upgraded to Fluent Apps, delivering enhanced usability and maintainability\n\nSee [Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/partner-relationship-management.md) for more information.\n\n## Activation and other requirements\n\n**Important:** The Partner Relationship Management app for CRM Workspace is available in the ServiceNow Store. For details, see the \"Activation information\" section of these release notes.\n\n-   **Activation information**\n\n    Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Partner Relationship Management is available with activation of the Partner Relationship Management plugin. For details, see [Activate the Return Merchandise Authorization plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/activate-return-merchandise-authorization-plugin.md).\n\n\n**Parent Topic:**[Sales Customer Relationship Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/sales-order-management-rn-landing.md)\n\n## August 2026\n\nThe ServiceNow® Partner Relationship Management application provides a unified workspace for sales, delivery, marketing, and operations to help you manage the entire partner life cycle. Partner Relationship Management was enhanced and updated in the Australia release.\n\n### What's new\n\n-   **[Deal registration Advanced Approval Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/self-service-quote.md)**\n\n    Submit deal registrations for approval, configure rules by deal attributes, and auto-approve low-risk deals. Lock records during review, recall and resubmit if needed, track audit trails, and automatically notify approvers.\n\n-   **[Deal registration task management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/self-service-quote.md)**\n\n    Create and manage structured deal registration tasks, configure auto-creation rules via Flow Designer, centralize visibility in Channel Partner workspace. Notify assigned users via email, and control data growth with retention policies.\n\n\n## June 2026\n\nThe ServiceNow® Partner Relationship Management application provides a unified workspace for sales, delivery, marketing, and operations to help you manage the entire partner life cycle. Partner Relationship Management was enhanced and updated in the Australia release.\n\n### What's new\n\n-   **[Install Quote Management for Channel Partners](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/install-quote-management-for-channel-partners.md)**\n\n    Install the Quote Management for Channel Partners plugin \\(com.snc.partner\\_relationship\\_management\\_qm\\) to enable channel partners to track quotes with channel partners.\n\n-   **[Quote creation via Self-Service for Channel Partners](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/self-service-quote.md)**\n\n    Channel partners can create, manage, and track quotes end-to-end in the Partner portal using the new Quote Self-Service application \\(`com.sn_quote_self_service`\\). Built on the existing Quote Management application, the guided quote creation playbook delivers a self-service quoting experience without requiring access to internal workspaces.\n\n\n## Australia Early Availability\n\nThe ServiceNow® Partner Relationship Management application provides a unified workspace for sales, delivery, marketing, and operations to help you manage the entire partner life cycle. Partner Relationship Management was enhanced and updated in the Australia release.\n\n### What's new\n\n-   **[Install Opportunity Management for Channel Partners](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/install-opportunity-management-for-channel-partners.md)**\n\n    Install the Opportunity Management for Channel Partners plugin \\(com.snc.partner\\_relationship\\_management\\_oppty\\) to enable channel partners to track opportunities with channel partners.\n\n\n"}}