{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":43203,"path":"release-notes/rn-summary-addtl-reqs.md","title":"Additional requirements for all Australia features and products","bundle":null,"doc_type":null,"release":"australia","body":"\n# Additional requirements for all Australia features and products\n\nCumulative release notes summary on additional requirements for Australia features and products.\n\nTo use certain products, specific setups or third-party requirements are required.\n\n\n
\n\nApplication or feature\n\n\n\nDetails\n\n
\n\nAI Admin Hub\n\n\n\nThe Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel.\n\n
\n\nAI Agent Studio\n\n\n\nYou must first install the supported version of the ServiceNow AI Platform to be able to use AI agents and AI Agent Studio. For more information, see [Install ServiceNow Otto AI Agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-ai-agents-plugins.md).\n\nNext Experience UI Framework must be enabled before you can use the ServiceNow Otto panel.\n\n
\n\nAI Desktop Actions\n\n\n\nThe following are required to use defined AI Desktop Actions:\n\n- Operating system: Microsoft Windows 11.\n- .NET 9.0 runtime v9.0.10 or .NET 9 Desktop Runtime v9.0.10.\n- No extended monitors are connected.\n\nYou must first install the supported ServiceNow Otto version of ServiceNow to be able to use the ServiceNow Otto AI agents. For more information, see [Install ServiceNow Otto AI Agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-ai-agents-plugins.md).\n\nYou must enable Next Experience UI Framework before you can use the ServiceNow Otto panel.\n\n
\n\nAdvanced AI Search Management Tools\n\n\n\n- ****\n\nYou must have the Usage Insights API application installed from the ServiceNow Store to use Advanced AI Search Management Tools.\n\n\n
\n\nAgentic Contact Center for Banking\n\n\n\nThis application is dependent on ServiceNow Otto for Financial Services Operations \\(FSO\\). For more information, see [ServiceNow Otto for Financial Services Operations \\(FSO\\) release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-assist-for-financial-services-operations-rn.md).\n\n
\n\nAgentic Contact Center for Insurance\n\n\n\nThis application requires ServiceNow Otto for Financial Services Operations \\(FSO\\). For activation and configuration details, see [ServiceNow Otto for Financial Services Operations \\(FSO\\) release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-assist-for-financial-services-operations-rn.md).\n\n
\n\nAutonomous Workforce\n\n\n\n- ****\n\nYour instance must be on Australia Patch 3.\n\n\n
\n\nCreator Studio\n\n\n\nCheck your entitlements to determine whether you have access to Creator Studio.\n\n
\n\nCustomer Service Problem Management\n\n\n\nYou must install Case Playbook for Complaints \\(sn\\_complaint\\) plugin to use the CDM case type.\n\n
\n\nDispute Rules Content Pack for Mastercard\n\n\n\nThis application requires Financial Services Card Operations \\(sn\\_bom\\_credit\\_card\\) to be installed.\n\n
\n\nExternal Content Connectors\n\n\n\n- ****\n\nYour instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin.\n\n\n
\n\nFinancial Services Operations Integration with Verifi\n\n\n\nThe system property sn\\_bom\\_credit\\_card.is\\_verifi\\_integration\\_enabled must be set to true, so that it will be shipped as false out of the box.\n\n
\n\nInterview management\n\n\n\nThe Hiring Core application provides essential data models and shared components for Hiring Experiences, and must be activated.\n\n
\n\nL1 IT Service Desk AI Specialist\n\n\n\n- ****\n\nYour instance must be on Australia Patch 5m.\n\n\n
\n\nLive Connect\n\n\n\nYou must download the SQL API ODBC and JDBC drivers on your client machine. These drivers enable your BI tools and data analysis platforms to connect to your ServiceNow data and run the Live Connect queries. You can download the ODBC and JDBC drivers from ServiceNow Store.\n\n
\n\nNow Assist in Document Intelligence\n\n\n\nNow Assist in Document Intelligence requires the installation of the Document Intelligence application \\(sn\\_docintel\\) and at least one Now Assist product.\n\n
\n\nRPA Hub\n\n\n\nTo use the Unattended Robot application, the hardware requirements for a single robot are as follows:\n\n|Resource|Minimum|Recommended|\n|--------|-------|-----------|\n|CPU|2 cores of Intel 1.8 GHz 64-bit processor|4 cores of Intel 2.4 GHz 64-bit processor|\n|RAM|4-GB RAM|8-GB RAM|\n|Disk space|Minimum 50-GB free disk space after installing the OS, patches, and base software|Minimum 100-GB free disk space after installing the OS, patches, and base software|\n\nTo use the Unattended Robot application, the minimum and recommended hardware requirements for a high density robot are multiplied by the number of runtimes. Multiple robots execute jobs concurrently on the same Windows Server machine. For example, with three users concurrently executing jobs, the minimum hardware requirements for a high density robot are:\n\n- 6 cores of Intel 1.8GHz 64-bit \\(6 cores of 1.8GHz 64-bit per runtime\\).\n- 12 GB of RAM \\(4 cores per runtime\\).\n\nTo use the Unattended Robot application, the software requirements for a standard robot are:\n\n- Operating system: Microsoft Windows 10, Windows Server 2016, Windows Server 2019, Windows Server 2022.\n- NET framework: Windows 4.7.1 or greater.\n- DPI scaling setting must be deactivated.\n\nTo use the Unattended Robot application, the software requirements for a high density robot are:\n\n- Operating system: Windows Server 2022.\n- NET framework: Windows 4.7.1 or greater.\n- DPI scaling setting must be deactivated.\n\nIf you are upgrading to Australia, verify that you have the latest robot MSI from Australia installed. The older versions of the robots do not work.\n\nAn unattended robot is mapped to only one machine. This is applicable for standard robot.\n\nVirtual Machines \\(VMs\\) that are used for the Unattended Robot application must be persistent and constantly on.\n\nTo use the Attended Robot application, the hardware requirements are:\n\n|Resource|Minimum|Recommended|\n|--------|-------|-----------|\n|CPU|Intel Processor \\(1vCPU\\)|Intel Processor \\(4vCPU\\)|\n|RAM|4-GB RAM|8-GB RAM|\n|Disk space|Minimum 20-GB free disk space after installing the OS, patches, and base software|Minimum 50-GB free disk space after installing the OS, patches, and base software|\n\nTo use the Attended Robot application, the software requirements are:\n\n- Operating system: Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.\n- NET framework: Windows 4.7.1 or greater.\n- DPI scaling setting must be deactivated.\n\nAn attended robot is mapped to only one user.\n\nTo use the RPA Desktop Design Studio application, the hardware requirements are:\n\n|Resource|Minimum|Recommended|\n|--------|-------|-----------|\n|CPU|Intel Processor \\(At least, Core i5\\)|Intel Processor \\(Core i7\\).|\n|RAM|4-GB RAM|8-GB RAM|\n|Disk space|Minimum 20-GB free disk space after installing the OS, patches, and base software|Minimum 50-GB free disk space after installing the OS, patches, and base software|\n\nTo use the RPA Desktop Design Studio application, the software requirements are:\n\n- Operating system: Microsoft Windows 10 or Windows Server 2016 or Windows Server 2019.\n- NET framework: Windows 4.7.1 or greater.\n- Monitor with 1920x1080p resolution.\n- DPI scaling setting must be deactivated.\n\n
\n\nRecruitment workspace\n\n\n\nThe Hiring Core application provides essential data models and shared components for Hiring Experiences. The application must be activated.\n\n
\n\nReleaseOps\n\n\n\nReleaseOps is not supported in regulated environments or on-premise. Check your entitlements to determine whether you have access to ReleaseOps.\n\n
\n\nRetail Strategic Portfolio Management Suite\n\n\n\nThe Project Workspace application must be installed before installing the Retail Strategic Portfolio Management Suite.\n\n
\n\nServiceNow IDE\n\n\n\nServiceNow IDE uses the public npm registry \\(`https://registry.npmjs.org`\\) as its default package source. If your network blocks access to this registry, you must have access to an alternate registry to download packages and build applications in the ServiceNow IDE. If access to the public npm registry is blocked on your system, you must configure a private npm registry in your Package Manager user settings in the ServiceNow IDE. For more information, see [Install an npm package from a private registry with the ServiceNow IDE](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/use-library-private-npm-registry.md).\n\n
\n\nServiceNow Lux Lab for VS Code\n\n\n\n- ****\n\nThe ServiceNow Lux Lab for VS Code extension requires the following:\n\n\n
\n\nApplication\n\n\n\nVersion\n\n\n\nResources for more information\n\n
\n\nVisual Studio Code\n\n\n\n1.97 later\n\n\n\n[Visual Studio Code updates](https://code.visualstudio.com/updates/v1_132)\n\n
\n\nNode.js\n\n\n\n24 or later\n\n\n\n[Node.js](https://nodejs.org/en/download)\n\n
\n\npnpm\n\n\n\n10 or later\n\n\n\n[pnpm](https://pnpm.io/installation)\n\n
\n\nServiceNow SDK\n\n\n\n4.12.1 or later\n\n\n\n[ServiceNow SDK](https://www.npmjs.com/package/@servicenow/sdk)\n\n
\n\nServiceNow instance\n\n\n\n- Australia Patch 5 or later\n- Zurich Patch 12 or later\n\n\n\n\n[Prepare your upgrade](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/rn-prepare-landing-page.md)\n\n
\n\n\n
\n\nServiceNow Otto for FSM\n\n\n\nThe ServiceNow Otto for FSM application requires Field Service Management.\n\n
\n\nServiceNow SDK\n\n\n\nYou must have Node.js and Node Package Manager \\(npm\\) installed to install the ServiceNow SDK. For more information, see [Install the ServiceNow SDK in an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/install-servicenow-sdk.md).\n\n
\n\nTelecommunications Network Inventory\n\n\n\nYou must install Customer service install base management \\(sn\\_cs\\_sm\\_request\\) plugin and Remote Hands plugin from the ServiceNow Store to use the Remote Hands feature.\n\n
\n\nZero Copy Connector for ERP\n\n\n\nSAP ECC, SAP S/4 HANA, and Oracle E-Business Suite \\(12.2 and later\\) are the available systems that integrate with Zero Copy Connector for ERP.\n\n
**Parent Topic:**[Release notes summaries for Australia features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/release-notes-summaries.md)\n\n"}}