{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":43460,"path":"roles-by-product/roles_virtualagent.md","title":"Virtual Agent roles","bundle":null,"doc_type":null,"release":"australia","body":"\n# Virtual Agent roles\n\nThese roles are available for the application\n\n\n
\n\nRole\n\n\n\nDescription\n\n\n\nContains roles\n\n\n\nGroups with this role\n\n\n\nSpecial considerations\n\n
\n\nActivity subscriptions administrator \\[actsub\\_admin\\]\n\n\n\nCreates subscribable objects and subscribes to activities on those objects.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nAutomated Customer Experiences \\(ACE\\) user \\[sn\\_ace.ace\\_user\\]\n\n\n\nAccesses and reads ACE records.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nAutomated testing framework designer \\[atf\\_test\\_designer\\]\n\n\n\nCreates and runs automated tests to confirm proper instance function after making changes to the instance.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nChat analytics administrator \\[chat\\_analytics\\_admin\\]\n\n\n\nSets up the Conversational Analytics dashboard, reconfigures its contents, and creates funnels to review performance of conversation flows.\n\n\n\nNone\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nChat analytics administrator \\[chat\\_analytics\\_admin\\]\n\n\n\nProvides access to view dashboard-related tables, create custom events, create custom formula overrides, reconfigure the dashboard using UI Builder, and set system parameters.\n\n\n\nNone\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nChat analytics viewer \\[chat\\_analytics\\_viewer\\]\n\n\n\nProvides read access to view the dashboard, Conversations \\(sys\\_cs\\_conversation\\), and Conversation Consumers \\(sys\\_cs\\_consumer\\) tables.\n\n\n\nNone\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nChat survey administrator \\[chat\\_survey\\_admin\\]\n\n\n\nControls and configures post-chat surveys for gathering feedback on user experience, or for chat queues defined in Advanced Work Assignment.\n\n\n\nNone\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nConversational Interfaces guided setup administrator \\[sn\\_ci\\_gs\\_content.ci\\_guided\\_setup\\_admin\\]\n\n\n\nCreates a guided setup to assist users with planning the roll-out of Conversational Interfaces materials, and performs the basic configurations to go live.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nEVAM administrator \\[evam\\_admin\\]\n\n\n\nAccesses Entity View Action Mapping, to standardize display of different data sources in cards or lists.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nExternal application installation administrator \\[external\\_app\\_install\\_admin\\]\n\n\n\nInstalls external apps such as Slack, Microsoft Teams, and Workplace.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n Any user assigned this role can alter or delete topics created in the Virtual Agent Designer system, including topics that other topics refer to or have as dependencies.\n\n
\n\nFlow designer \\[flow\\_designer\\]\n\n\n\nLaunches the Workflow Studio app, to create multi-step workflows.\n\n\n\n- decision\\_table\\_reader\n- flow\\_operator\n- rest\\_api\\_builder\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nImage administrator \\[image\\_admin\\]\n\n\n\nManages image files on the Images \\[db\\_image\\] table.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nIssue auto resolution administrator \\[iar\\_admin\\]\n\n\n\nConfigures the delivery of automated task resolution messages in Virtual Agent, email, or SMS.\n\n\n\n- evam\\_admin\n- search\\_application\\_admin\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nLocalization editor \\[localization\\_editor\\]\n\n\n\nEdits the translations directly in Virtual Agent Designer. The NLU admin \\[nlu\\_admin\\] and Virtual Agent admin \\[virtual\\_agent\\_admin\\] roles contain this role by default.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nLocalization fulfiller \\[localization\\_fulfiller\\]\n\n\n\nProvides translations for the requested Virtual Agent topics. Depending on the flow, duties may include editing the translations in the Localization Framework task, interacting with third parties, and loading, verifying, and publishing translations.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nLocalization requestor \\[localization\\_requestor\\]\n\n\n\nCreates translation requests, and views completed translations in the Localization Framework.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nLocalization requestor \\[localization\\_requestor\\]\n\n\n\nRequests translations for all the Virtual Agent components into one or more languages. Can also view localization insights. The Virtual Agent admin \\[virtual\\_agent\\_admin\\] role contains this role by default.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nNLU Administrator \\[nlu\\_admin\\]\n\n\n\nCreates NLU models and associated intents in the NLU Workbench.\n\n\n\n- sn\\_nlu\\_workbench.nlu\\_feedback\\_admin\n- nlu\\_editor\n- nlu\\_user\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nSearch application administrator \\[search\\_application\\_admin\\]\n\n\n\nInserts data into, updates, and deletes search-UX related configuration tables including: \\[sys\\_search\\_context\\_config\\], \\[sys\\_search\\_source\\], \\[m2m\\_search\\_context\\_config\\_search\\_source\\], \\[sys\\_search\\_facet\\], and \\[sys\\_search\\_filter\\]. The AI Search administrator \\[ais\\_admin\\] role is included in this role to perform AI Search configuration.\n\n\n\n- ais\\_admin\n- personalize\\_dictionary\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nSelf-service manager \\[sn\\_ssa\\_core.self\\_service\\_manager\\]\n\n\n\nPerforms CRUD operations on Pattern and Activity configuration and the Deflection data tables.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nServiceNow Otto for Creator \\[now.assist.creator\\]\n\n\n\nThis role grants users access to ServiceNow Otto for Creator skills.\n\n\n\nNone\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nUI builder administrator \\[ui\\_builder\\_admin\\]\n\n\n\nEnables you to add, remove, and rearrange dashboard contents. Needs UI Builder, which is a separate ServiceNow product.\n\n\n\n- workspace\\_admin\n- canvas\\_user\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nVirtual Agent admin \\[virtual\\_agent\\_admin\\]\n\n\n\nContains the localization requestor and localization editor roles by default.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nVirtual Agent administrator \\[virtual\\_agent\\_admin\\]\n\n\n\nProvides read and write access to all dashboard-related tables, for example, sys-conversation.\n\n\n\n- chat\\_analytics\\_admin\n- ui\\_builder\\_admin\n- chat\\_analytics\\_viewer\n\n\n\nNone.\n\n\n\n**Note:** Avoid granting an admin role when more specialized roles are available.\n\n
\n\nVirtual Agent branding \\[va\\_branding\\]\n\n\n\nFetches branding settings via scripted rest API.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\nNone.\n\n
\n\nWorkflow Studio \\[action\\_designer\\]\n\n\n\nLaunches the Workflow Studio app, to automate tasks with sequences of related steps.\n\n\n\nNone.\n\n\n\nNone.\n\n\n\nNone.\n\n
**Parent Topic:**[Roles for all products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/roles-by-product/roles-for-all-products.md)\n\n"}}