{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":44332,"path":"security-management/security-incident-response/chat-channel-provider-config.md","title":"Configure Microsoft Teams","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configure Microsoft Teams\n\nConfigure Major Security Incident Management with Microsoft Teams which helps communication over the chat to resolve Major Security Incident.\n\nConfiguring and subscribing to a Microsoft Teams chat environment, retrieving chat conversations from within specified channels, and archiving the Team and associated channels are included as part of the incident closure process. A designated Microsoft Teams environment and related Microsoft Teams Graph API configuration is required to create individual channels that are specific to a Major Security Incident.\n\nTo configure Microsoft Teams, activate Teams as the chat provider. You can then create chat channels for the various stakeholders and groups communicating about activities and track chat conversations to resolve the Major Security Incident. The Microsoft Teams and Microsoft Graph API configuration includes:\n\n-   [Establish MS Teams Graph connection on ServiceNow AI Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/msim-micorsoft-team-requirements.md)\n-   [Activate MS Teams as a chat provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/chat-provider-configuration.md)\n-   [Create a chat channel template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/create-chat-channel-template-for-msim.md)\n-   [View Chat Message Activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/chat-message-activity.md)\n\n-   **[Get started with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/get-started-with-microsoft-teams.md)**  \nReview the following information before you start working with Microsoft Teams as a connector application.\n-   **[Activate MS Teams as a chat provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/chat-provider-configuration.md)**  \nActivate Microsoft Teams by validating the Microsoft Teams Connection.\n-   **[Create a chat channel template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/create-chat-channel-template-for-msim.md)**  \nConfigure Chat Teams and Channel Templates to create chat teams and channels to collaborate, track the chat conversations, and add users and user groups to those Chat Channels. These Channel templates are created in the Microsoft Teams when a major security incident is promoted.\n-   **[View Chat Message Activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/chat-message-activity.md)**  \nChat message activity is recorded and displayed on the Collaboration tab of the Major Security Incident Management workspace.\n-   **[Microsoft Teams Chat Connector troubleshooting for MSIM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/microsoft-teams-chat-connector-troubleshooting-for-msim.md)**  \nTroubleshooting the scheduled jobs, system properties, and Microsoft Teams flow designer subflows for Microsoft Teams chat connector.\n\n**Parent Topic:**[Configuring Major Security Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/configuring-major-security-incident-management.md)\n\n**Related topics**  \n\n\n[Configure File Explorer Component]()\n\n[Configure Slack chat connector for major security incidents]()\n\n[Customize SI to MSI flows \\(optional\\)]()\n\n"}}