{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":44470,"path":"security-management/security-incident-response/customize-si-to-msi-flows-for-msim.md","title":"Customize SI to MSI flows \\(optional\\)","bundle":null,"doc_type":null,"release":"australia","body":"\n# Customize SI to MSI flows \\(optional\\)\n\nCopy and customize the SI to MSI promotion flows to control how File Explorer and chat channels are configured when a Security incident is promoted to a Major Security Incident.\n\n## Before you begin\n\nRole required: sn\\_msi.workspace\\_admin\n\n**Note:** You can't edit delivered flows directly. Copy the flow and edit the copy to preserve the original delivered flow.\n\n## About this task\n\nTwo Flow Designer flows control component setup when a security incident is promoted to a major security incident:\n\n-   **SI to MSI Promotion \\(SharePoint\\)** sets up the File Explorer component by calling the **Create Folder Structure** subflow, which builds the folder hierarchy per the [Create Folder Templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/file-explorer-folder-templates.md) configuration.\n-   **SI to MSI Promotion \\(Teams\\)** sets up the Chat component by calling the **Chat Team and Channels Creation** subflow, which builds the team and channels per the [Create a chat channel template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/create-chat-channel-template-for-msim.md) configuration.\n\nBoth flows are active by default. Use this procedure only if you need to customize how these components are configured during promotion.\n\n## Procedure\n\n1.  In the [ServiceNow AI Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-platform/now-platform-landing.md), navigate to **Flow Designer**.\n\n2.  Search for the **SI to MSI Promotion \\(SharePoint\\)** flow.\n\n3.  Open the flow and select **Copy** from the flow actions.\n\n4.  In the Name field, enter a name for the copied flow.\n\n5.  Select **Save**.\n\n6.  Make your customizations to the flow.\n\n    For example, modify the folder structure or add additional actions.\n\n7.  Select **Activate**.\n\n8.  Verify that the flow status shows **Active** and the flow trigger is set to **Major security incident Created or Updated where MSI candidate state is Accepted**.\n\n9.  Repeat steps 2 through 8 for the **SI to MSI Promotion \\(Teams\\)** flow.\n\n\n## Result\n\nConfirm your customized flow is in the **Active** state before configuring notification preferences.\n\n**Parent Topic:**[Configuring Major Security Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/configuring-major-security-incident-management.md)\n\n**Related topics**  \n\n\n[Configure File Explorer Component]()\n\n[Configure Microsoft Teams]()\n\n[Configure Slack chat connector for major security incidents]()\n\n"}}