{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":44942,"path":"security-management/security-incident-response/si-unauth-access-wf-template.md","title":"Security Incident Unauthorized Access workflow template","bundle":null,"doc_type":null,"release":"australia","body":"\n# Security Incident Unauthorized Access workflow template\n\nThe Security Incident - Unauthorized Access - Template allows you to perform a series of tasks designed to handle unauthorized access to your network.\n\n## Before you begin\n\nRole required: sn\\_si.write\n\n## About this task\n\nThe workflow is triggered when the **Category** in a security incident is set to **Unauthorized access**. This action causes a response task to be created for the first activity in the workflow.\n\n\\[Omitted image \"unauthorized-access.png\"\\] Alt text: Unauthorized access workflow template\n\n## Procedure\n\n1.  Open the security incident for this potential attack, or [create a new security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/t_ManuallyCreateSecurityIncident.md).\n\n2.  In **Category**, select **Unauthorized access**.\n\n3.  Save the record.\n\n4.  Scroll down and open the **Response Tasks** related list.\n\n    The first of a series of response tasks appears. Each time the record is saved, your response to the previous task either causes the next response task to be created or the workflow to end.\n\n<table id=\"table_bjb_gws_kbb\"><thead><tr><th>\n\nResponse task\n\n</th><th>\n\nAction\n\n</th><th>\n\nResults\n\n</th></tr></thead><tbody><tr><td>\n\nUser credentials compromised?\n\n</td><td>\n\nDetermine whether any users credentials have been compromised.In the task, select **Yes** or **No** in **Outcome**.\n\n</td><td>\n\nIf you select **Yes**, the following two tasks are executed in parallel:-   **Malicious software?**\n-   **Deactivate user account**\n If you select **No**, the **Contact user and determine intent** task is executed.\n\n</td></tr><tr><td>\n\nMalicious software?\n\n</td><td>\n\nDetermine whether the unauthorized access resulted in the introduction of malicious software. In the task, select **Yes** or **No** in **Outcome**.\n\n</td><td>\n\nIf you select **Yes**, the **Create malicious software incident** task is executed.If you select **No**, the **Set state to review** task is executed.\n\n</td></tr><tr><td>\n\nCreate malicious software incident\n\n</td><td>\n\nPerform the steps necessary to create a security incident for the unauthorized access.\n\n</td><td>\n\nWhen this task is complete, the **Set state to review** task is executed.\n\n</td></tr><tr><td>\n\nDeactivate user account\n\n</td><td>\n\nPerform the steps necessary to deactivate the compromised user account.\n\n</td><td>\n\nWhen this task is complete, the **Set state to review** task is executed.\n\n</td></tr><tr><td>\n\nContact user and determine intent\n\n</td><td>\n\nPerform the steps necessary to contact the user who responsible for the unauthorized access and determine the reason for the access attempt.\n\n</td><td>\n\nWhen this task is complete, the **HR process** task is executed.\n\n</td></tr><tr><td>\n\nHR process\n\n</td><td>\n\nPerform the steps necessary to contact human resources to implement disciplinary action if necessary.\n\n</td><td>\n\nWhen this task is complete, the **Set state to review** task is executed.\n\n</td></tr><tr><td>\n\nSet state to review\n\n</td><td>\n\nNo action required.\n\n</td><td>\n\nThe **State** of the security incident is changed automatically to **Review**, and the flow ends.\n\n</td></tr></tbody>\n</table>\n**Parent Topic:**[Security Incident Response workflow templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/sir-orch-workflow-templates.md)\n\n**Related topics**  \n\n\n[Security Incident Confidential Data Exposure workflow template]()\n\n[Security Incident Denial of Service workflow template]()\n\n[Security Incident Lost Equipment workflow template]()\n\n[Security Incident Malicious Software workflow template]()\n\n[Security Incident Phishing workflow template]()\n\n[Security Incident Policy Violation workflow template]()\n\n[Security Incident Reconnaissance workflow template]()\n\n[Security Incident Rogue Server or Service workflow template]()\n\n[Security Incident Spam workflow template]()\n\n[Security Incident Web/BBS Defacement workflow template]()\n\n"}}