{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":46480,"path":"servicenow-platform/activate-templated-snippets.md","title":"Activate response templates","bundle":null,"doc_type":null,"release":"australia","body":"\n# Activate response templates\n\nYou can activate response templates \\(formerly known as templated snippets\\) \\[com.sn\\_templated\\_snip\\] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.\n\n## Before you begin\n\nRole required: admin\n\n**Note:** If you are using Agent Chat, the Agent Chat \\(com.glide.interaction.awa\\) plugin automatically activates response templates.\n\n## About this task\n\nResponse templates activate these related plugins if they are not already active.\n\n<table id=\"table_b1h_mld_dbb\"><thead><tr><th>\n\nPlugin\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nScoped Application Restricted Caller Access\\[com.glide.scope.access.restricted\\_caller\\]\n\n</td><td>\n\nAllows scoped applications to restrict access to public tables and script includes.\n\n</td></tr></tbody>\n</table>## Procedure\n\n1.  Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.\n\n2.  Find the plugin using the filter criteria and search bar.\n\n    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.\n\n3.  Select **Install** to start the installation process.\n\n    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`\n\n    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).\n\n\n-   **[Components installed with response templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/components-installed-with-response-templates.md)**  \nSeveral types of components are installed with activation of the Templated Responses \\(com.sn\\_templated\\_snip\\) plugin, including tables and user roles.\n\n**Parent Topic:**[Response templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/response-templates-templated-snippets.md)\n\n**Related topics**  \n\n\n[List of plugins \\(Madrid\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md)\n\n"}}