{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":46548,"path":"servicenow-platform/approvals/embed-approval-in-outlook.md","title":"Embed an approval request within the Outlook email client","bundle":null,"doc_type":null,"release":"australia","body":"\n# Embed an approval request within the Outlook email client\n\nEmbed an interactive approval request for service catalog requests in the email notification sent to a user. The user can accept or reject the approval request from the email client.\n\n## Before you begin\n\nRole required: admin\n\nThe Outlook Actionable Messages plugin \\(com.sn\\_ms\\_oam\\) should be activated.\n\n**Note:**\n\n-   The Outlook Actionable Messages \\(OAM\\) feature is not supported in all Microsoft mail products and versions. To verify whether your version of Outlook supports OAM, refer to the [Microsoft](https://docs.microsoft.com/en-us/outlook/actionable-messages/) documentation.\n-   Actionable messages are supported only for emails sent from the @service-now.com email address. If you are sending an email from a customized email address, you should register as a new service in the [Microsoft](https://aka.ms/publishoam) website setting the scope as **Organization**. Specify the provider ID value in the **sn\\_ms\\_oam.outlookactionable.originator** property.\n-   Actionable messages are based on the Sender Policy Framework \\(SPF\\)/DomainKeys Identified Mail \\(DKIM\\) validation for the email sender verification. If an email recipient receives email via an external provider, emails may not be rendered as adaptive cards.\n-   You cannot customize the default actionable message templates.\n\n## Procedure\n\n1.  Navigate to **All** > **System Notification** > **Email** > **Notifications**.\n\n2.  For the approval notification that requires user approval, in the **What it will contain** tab, add the following script in the **Message** field in addition to the existing information, or to the **Message** field in the configured email template if applicable.\n\n    ```\n    ${mail_script:include_approval_actionable}\n    ```\n\n    For example, for the Catalog Approval Request and Approval Request notifications, you can include the script in `request.itil.approve.role` and `change.itil.approve.role` email templates.\n\n    This script includes the Outlook actionable message in the email notification sent to the user for approvals.\n\n3.  Click **Update**.\n\n\n**Parent Topic:**[Receive notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/approvals/c_ReceiveNotifications.md)\n\n"}}