{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":46635,"path":"servicenow-platform/cloud-call-center-overview.md","title":"ServiceNow Voice","bundle":null,"doc_type":null,"release":"australia","body":"\n# ServiceNow Voice\n\nIntegrate a third-party phone system with your ServiceNow® Voice instance to drive the efficiency of your call center without having to navigate through multiple systems while attending a call. Help managers analyze the calls and view call metrics at one place.\n\n## ServiceNow Voice in action\n\nHere's an overview on how ServiceNow Voice is integrated with Amazon Connect.\n\n<table id=\"table_iwv_lpv_klb\" class=\"nav-card\"><tbody><tr><td>\n\n[Explore \\[Omitted image \"bus-explore.svg\"\\] Alt text: Learn about how customers, agents, and managers use ServiceNow Voice.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/ccc-explore.md)\n\n</td><td>\n\n[Set up \\[Omitted image \"bus-optimize-manage.svg\"\\] Alt text: Set up ServiceNow Voice.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/ccc-setup.md)\n\n</td><td>\n\n[Integrate\\[Omitted image \"bus-integration-and-apis.svg\"\\] Alt text: Extend ServiceNow Voice capabilities by integrating with other applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/integrate-ccc-other-apps.md)\n\n</td></tr><tr><td>\n\n[Use \\[Omitted image \"bus-agent-workspace-1.svg\"\\] Alt text:Receive inbound calls, place outbound calls, and monitor calls.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/use-ccc.md)\n\n</td><td>\n\n[Reference \\[Omitted image \"bus-learn.svg\"\\] Alt text: Get details about components such as roles, contact flows, and operation handlers.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/ccc-reference.md)\n\n</td><td>\n\n \n\n</td></tr></tbody>\n</table>## Additional resources\n\n[Voice API on the ServiceNow® Developer Site](https://developer.servicenow.com/dev.do#!/reference/api/sandiego/rest/cti-api)\n\n"}}