{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":47148,"path":"servicenow-platform/connect/create-connect-extension-point.md","title":"Add a scripted extension point for Connect Support chats","bundle":null,"doc_type":null,"release":"australia","body":"\n# Add a scripted extension point for Connect Support chats\n\nImplement the ConversationServerInteractionService extension point, which enables you to create custom scripts that use context variables from pre-chat surveys presented to requesters in the Agent Chat client.\n\n## Before you begin\n\nRole required: admin\n\n## Procedure\n\n1.  Navigate to **All** > **System Extension Points** > **Scripted Extension Points** and select the ConversationServerInteractionService scripted extension point.\n\n2.  Click the **Create implementation** related link to create a new custom script include.\n\n3.  In the Script Include form, create the code that uses the pre-chat context variables to route chats to the appropriate Connect Support queue.\n\n4.  Click **Update**.\n\n\n## Result\n\nThe custom script is created and registered against the ConversationServerInteractionService scripted extension point.\n\n"}}