{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":49580,"path":"source-to-pay-operations/accounts-payable-operations/activate-inquiry-email-flow.md","title":"Activate the Create Inquiry Case on Invoice email flow","bundle":null,"doc_type":null,"release":"australia","body":"\n# Activate the Create Inquiry Case on Invoice email flow\n\nActivate the **Create Inquiry Case on Invoice email** flow to automatically create invoice inquiry cases from inbound emails.\n\n## Before you begin\n\nRole required: admin\n\n## Procedure\n\n1.  Navigate to **All** > **Process Automation** > **Flow Designer**.\n\n2.  Search for and select the **Create Inquiry Case on Invoice email** flow to open it.\n\n3.  Select the more actions icon \\(\\[Omitted image \"more-actions-icon.png\"\\] Alt text: more actions\\) in the top right and select **Copy flow**.\n\n    The **Create a copy of this flow** dialog box is displayed.\n\n4.  In the **New flow name** field, enter a name for the copied flow.\n\n5.  In the **Application** field, select **Accounts Payable Operations**.\n\n6.  Select **Copy**.\n\n    A copy of the flow opens.\n\n7.  Under TRIGGER, specify the conditions that trigger this flow.\n\n8.  Select **Save**.\n\n9.  Select **Activate**.\n\n\n**Parent Topic:**[Components installed with Invoice Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/accounts-payable-operations/installed-with-invoice-case-mgmt.md)\n\n"}}