{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":49889,"path":"source-to-pay-operations/finance-case-management/interaction-mgmt-fin-ops.md","title":"Interaction management in Finance Operations Workspace","bundle":null,"doc_type":null,"release":"australia","body":"\n# Interaction management in Finance Operations Workspace\n\nAny finance request made through chat is logged in an auto-generated interaction record. Specialists can choose to create a case from the interaction record, create a request, and associate an interaction record with an existing finance case record.\n\nThe **Details** tab of an interaction record contains details of the interaction.\n\nFor more details on the fields, see [Interaction form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/details-tab-fin-ops-interaction.md).\n\n-   **[Finance Operations Workspace inbox](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/fin-ops-ws-inbox.md)**  \nUse the inbox to manage your incoming work items, such as chats and cases.\n-   **[Create a new interaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/view-create-new-interaction-fin-ops-ws.md)**  \nAn interaction record is automatically created when you accept a chat through the chat queue in the Finance Operations Workspace. You can also manually create an interaction from the list page of the Finance Operations Workspace.\n-   **[Create a finance case from an interaction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/create-fin-case-from-interaction-record.md)**  \nAn interaction record is automatically created when you accept a chat through the chat queue in the Finance Operations Workspace. You can create a finance case from an interaction record for further investigation.\n-   **[Associate an interaction with a finance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/associate-interaction-with-finance-case.md)**  \nAssociate an interaction record to a finance case, if the interaction is related to an existing finance case.\n\n**Parent Topic:**[Explore the Finance Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/source-to-pay-operations/finance-case-management/fin-ops-workpace.md)\n\n**Related topics**  \n\n\n[Finance Operations Workspace landing page]()\n\n[Finance Operations Workspace list page]()\n\n[Finance Operations Workspace Case Details page]()\n\n[Process Automation Designer flows for playbook]()\n\n"}}