{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":51164,"path":"telecom-media-technology/spm-components.md","title":"Components installed with Customer Service Problem Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with Customer Service Problem Management\n\nSeveral types of components are installed with activation of the Customer Service Problem Management application, including tables, user roles, and business rules.\n\n## Roles\n\nCustomer Service Problem Management adds the following roles:\n\n\n
\n\nRole\n\n\n\nDescription\n\n
\n\nTest Definition Manager\\[sn\\_st\\_mgmt.test\\_def\\_manager\\]\n\n\n\nEnables you to set up, create, and update service test definitions and all their related child entities. Additionally, this role includes the ability to view the product catalog.\n\n
\n\nTest Definition Viewer\\[sn\\_st\\_mgmt.test\\_def\\_viewer\\]\n\n\n\nEnables you to read the service test definition and all its related child entities.\n\n
\n\nTest Definition Writer\\[sn\\_st\\_mgmt.test\\_def\\_writer\\]\n\n\n\nEnables you to write the service test definition and all its related child entities. Additionally, this role includes the test definition viewer role.\n\n
\n\nTest Definition Creator\\[sn\\_st\\_mgmt.test\\_def\\_creator\\]\n\n\n\nEnables you to create the service test definition and all its related child entities. Additionally, this role includes the test definition viewer role.\n\n
\n\nTest Definition Delete\\[sn\\_st\\_mgmt.test\\_def\\_delete\\]\n\n\n\nEnables you to delete the service test definition and all its related child entities.\n\n
\n\nTest Run Manager\\[sn\\_st\\_mgmt.test\\_manager\\]\n\n\n\nEnables you to trigger or update Service test results and all its related child entities. Additionally, this role includes the product inventory viewer role.\n\n
\n\nTest Run Viewer\\[sn\\_st\\_mgmt.test\\_viewer\\]\n\n\n\nEnables you to read the service test and all its related child entities.\n\n
\n\nTest Run Writer\\[sn\\_st\\_mgmt.test\\_writer\\]\n\n\n\nEnables you to write the service test and all its related child entities. Additionally, this role includes the test viewer role.\n\n
\n\nTest Run Creator\\[sn\\_st\\_mgmt.test\\_creator\\]\n\n\n\nEnables you to create the service test and all its related child entities. Additionally, this role includes the test viewer role.\n\n
\n\nTest Run Delete\\[sn\\_st\\_mgmt.test\\_delete\\]\n\n\n\nEnables you to delete the service test and all its related child entities.\n\n
\n\nTest Integrator\\[sn\\_sprb\\_mgmt.test\\_integrator\\]\n\n\n\nEnables you to create and update the service test definitions, service tests, and all their related child entities.\n\n
\n\nService Problem Case Navigator\\[sn\\_sprb\\_mgmt.navigation\\_menu\\]\n\n\n\nEnables you to navigate through the service problem cases.\n\n
\n\nService Problem Case Agent\\[sn\\_sprb\\_mgmt.agent\\]\n\n\n\nEnables you to create, read, and write the service problem cases. Additionally, this role includes the ability to run the test runs and view the diagnostic test results.\n\n
\n\nService Problem Case Customer\\[sn\\_sprb\\_mgmt.customer\\]\n\n\n\nEnables you to create, read, and write the service problem cases in the customer service portal. Additionally, this role includes the ability to view the inventory.\n\n
\n\nService Problem Case Admin\\[sn\\_sprb\\_mgmt.admin\\]\n\n\n\nEnables you to create, read, and write the service problem case, the test runs, and the test definitions. Additionally, this role includes the ability to view the diagnostic test results and resolution task.\n\n
## Tables\n\nCustomer Service Problem Management adds the following tables.\n\n\n
\n\nTable\n\n\n\nDescription\n\n
\n\nService Test Definition\n\n\n\nDescription of the service test in terms of parameters to be configured and measures to be taken.Test definitions are configurations that are required to run a particular test against the service being impacted.\n\n
\n\nService Test Groups\n\n\n\nDefine tests for a particular service type, product model, or inventory to troubleshoot the service-related problems.\n\n
\n\nTest Definition Characteristics\n\n\n\nProperties or attributes that are needed to be configured or placed before running the test.\n\n
\n\nTest Measure Definition\n\n\n\nDefinition a measure of a specific aspect of a product, service, or resource test, such as lost packets or connectivity status.\n\n
\n\nThreshold Rule\n\n\n\nRule that defines the condition \\(raise or clear\\) to achieve to apply consequences when a threshold is crossed or ceased to be crossed.\n\n
\n\nMeasure Consequences\n\n\n\nAction to take when a Threshold Rule is crossed. The action can be a prescribed action or notification.\n\n
\n\nTest Definition Relationship\n\n\n\nTest definitions hierarchy. The relationship can be a substitution, dependency, or exclusivity relationship between test specifications.\n\n
\n\nSpecification to Test Definition Relationship.\n\n\n\nTest Definition relationship with Specification \\(Product / Service / Resource\\) or product Model.\n\n
\n\nTest Run\n\n\n\nTest run with actual test measure values and rule violations.\n\n
\n\nTest Characteristic\n\n\n\nDescription of a characteristic of Service Test through a name-value pair.\n\n
\n\nTest Measure\n\n\n\nMeasure of a specific aspect of a product, service, or resource test, such as lost packets or connectivity status.\n\n
\n\nThreshold Rule Violation\n\n\n\nViolation of a rule that defines the Threshold Rule Definition.\n\n
\n\nApplied Consequence\n\n\n\nThe action to take when a Threshold Rule Violation occurs. The action can be a prescribed action or notification.\n\n
\n\nDiagnostic Task\n\n\n\nTask extension. Task for an agent to trigger tests on services.\n\n
\n\nResolution Task\n\n\n\nTask extension. Task for an agent for repair and resolution based on test failures.\n\n
\n\nService Problem Case\n\n\n\nCase extension and a new case type.\n\n
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