{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":51657,"path":"vocabulary/sn-docs-synonym-terms-enus.md","title":null,"bundle":null,"doc_type":null,"release":null,"body":"# ServiceNow AI Platform — Synonym & Alias Reference (en-US)\n\nEach row maps a **canonical term** to its known **synonyms** — including abbreviations, common misspellings, and spelling variants (US/British). Synonyms are separated by vertical bars ('|').\n\n**Usage:** When a user query contains any synonym, treat it as equivalent to the canonical term. Prefer the canonical term in the generated AI overview response.\n\n- Source: `enus-vocabulary-deployed.csv`\n- Term groups: 234\n- Last generated: 2026-10-09\n\n| Canonical Term | Synonyms |\n|---|---|\n| accessibility | vpat \\| conformance |\n| accordion | accordian |\n| account 360 | account360 |\n| activate | enable |\n| advanced work assignment | awa |\n| agent workspace for hr case management | agent workspace for hr \\| hr agent workspace |\n| agile development 2.0 | agile dev \\| agile \\| agile 2.0 |\n| ai search | ais |\n| ai search assistant | aisa |\n| analyze and optimize business processes | platform analytics |\n| antivirus scanning | servicenow antivirus program |\n| api | aip |\n| app engine studio | aes |\n| application administration | scoped administration \\| application admin \\| scoped admin |\n| application vulnerability response | application vulnerability management \\| vulnerability remediation |\n| auto populate | autopopulate |\n| automated test framework | atf |\n| automatically convert your it records to ot devices | burrito |\n| awa for csm | advanced work assignment for csm |\n| business | bussiness |\n| business location service portal | bslp |\n| business service map | bsm \\| bsm map |\n| capabilities map | cap map |\n| catagorize | catagorise |\n| catalog | catalogue |\n| change advisory board | cab |\n| change task | ctask |\n| classic dashboard | old dashboard |\n| classic workflow | workflow studio |\n| cloud cost management | cloud Insights |\n| cloud insights | cloud cost |\n| cloud provisioning and governance | cpg |\n| cloud services catalog | csc |\n| cmdb | cmbd |\n| coaching with learning | coaching \\| training |\n| collaborative work management | cwm |\n| color | colour |\n| common service data model | csdm |\n| configuration compliance | sca \\| vulnerability response \\| cwe \\| nvd |\n| configuration item | ci |\n| configuration management database | cmdb |\n| configure servicenow ai platform core features | now platform core \\| core platform |\n| continual improvement management | cim \\| continual service improvement \\| csi |\n| copy | clone \\| duplicate |\n| csm configurable workspace | configurable workspace \\| csm workspace |\n| customer data | customer data management \\| customer data models \\| organization data management |\n| customer data models for b2b2c | b2b2c \\| b2b \\| b2c |\n| customer life cycle | account lifecycle \\| account life cycle |\n| customer lifecycle operations | clo |\n| customer relationships | account relationships \\| contact relationships |\n| customer service case types | onboarding case type \\| complaint case type |\n| customer service management | customer support \\| csm \\| csm |\n| customize | customise \\| modify \\| tailor |\n| data loss prevention incident response | dlp \\| dlp incidents \\| dlp workspace \\| dlp ir |\n| data source | datasource |\n| data visualization | report |\n| decision designer | decision builder \\| decisions |\n| decision trees | guided flow |\n| delegated development | citizen development \\| citizen developer |\n| delete ci | ci deletion |\n| demand management | demands |\n| developer instance | employee instance |\n| developer support | dev support |\n| devops change velocity | dcv |\n| digital product release | dpr |\n| digital product release policy | data collectors \\| dpr policies \\| dpr policy |\n| discovery | disco |\n| document management | dms \\| document collaboration |\n| dynamic related records | drr |\n| e-signature | e-sig |\n| employee onboarding | enterprise onboarding |\n| enterprise agile planning | eap |\n| enterprise architecture | application portfolio management \\| apm |\n| entity configuration | entity mapping |\n| environmental social governance | esg |\n| erp customization mining | erp-cm |\n| erp system | erp canvas \\| erp |\n| exploring application manager | find entitlement \\| find license \\| locate entitlement \\| locate license |\n| external business locations | internal business locations \\| business location 360 |\n| favorite | favourite |\n| financial management - legacy | financial modelling \\| financial charging \\| ledger |\n| financial services customer lifecycle operations | clo |\n| financial services deposit operations | cash management |\n| financial services operations | fso |\n| flow designer | flows |\n| fso card | credit management |\n| general guideline | best practice |\n| generative ai controller | gaic |\n| getproperty | get property \\| gs.getproperty |\n| gliderecord | glide record \\| gliderecord api |\n| gliderecord - deleterecord() | delete gliderecord \\| gliderecord delete |\n| gliderecord get | getgliderecord |\n| glideuser - getemail() | glide.email.user |\n| global search | globalsearch |\n| grc risk management | risk assessments |\n| growth experiences | egd core \\| employee growth and development |\n| gs.getrefrecord | getrefrecord |\n| gs.hasrole | hasrole |\n| guided decisions | decision tree |\n| hardware asset management | ham |\n| health and safety incident management | injury and illness |\n| health screening | covid |\n| healthcare and life sciences | digital health platform \\| medical care \\| health care \\| hcls |\n| hotfix | hot fix |\n| indicator | kpi |\n| infrastructure monitoring | service monitoring |\n| innovation management | idea manager |\n| install base related parties | related party configurations \\| related parties |\n| installed products | install base characteristics \\| sold products |\n| instance data replication | idr |\n| instance observer | io |\n| instance security center | pci compliance \\| pci |\n| instance theme | css theme \\| ui theme |\n| integration hub | integrationhub \\| integrationshub |\n| inventory management | transfer order lines |\n| investment funding | allocate funds \\| allocate funds |\n| isc | ssc |\n| it asset management | asset management \\| it asset \\| itam |\n| it business management | business management \\| business services \\| itbm |\n| it operations management | itom |\n| it service management | itsm |\n| itom health | system health |\n| journey accelerator | onboarding |\n| know your customer | kyc |\n| knowledge base | knowledgebase |\n| knowledge management | km |\n| knowledge management service portal | knowledge v3 |\n| lead to cash | configure price quote \\| lead-to-cash \\| cpq |\n| learning enhanced automation playbook | leap |\n| learning path | training |\n| legal service delivery | legal service management \\| lsd |\n| life cycle | lifecycle |\n| lifecycle events | events lifecycle |\n| major issue management | major case \\| parent case \\| child case \\| mim |\n| major security incident management | msim \\| msim integration |\n| managed service | msp |\n| manager hub | manager library |\n| metricbase | metric base |\n| mid server | midserver |\n| monitor instance | instance monitoring |\n| multi-day | multiday \\| multi day |\n| natural language | nlp |\n| natural language understanding | nlu |\n| network inventory | tni |\n| now assist | nowassist |\n| now assist for csm | now assist for customer service \\| now assist for customer service management |\n| now assist for hr service delivery | now assist hrsd \\| now assist hr |\n| now assist in ai search | now assist for search |\n| omnichannel callback | omni-channel callback \\| omni channel callback |\n| on call | oncall |\n| on-call schedule | on call schedule |\n| openai | open ai |\n| optimization | optimisation |\n| optimize | optimise |\n| orchestration | orc |\n| out of band release | release readiness |\n| out of the box | ootb |\n| outsourced customer service | osp |\n| password reset | credential stores \\| password change |\n| patch | platform version \\| hot fix \\| platform release |\n| performance analytics content pack | pa content pack |\n| performance analytics widget | pa widget |\n| playbooks for customer service management | case playbook for product support \\| playbooks for portals \\| playbooks for csm \\| csm playbooks |\n| policy management | regulations |\n| proactive service experience workflows | psew |\n| problem management | prb |\n| process optimization | process mining |\n| procurement specialist | sourcing manager |\n| project portfolio management | ppm |\n| public sector | agency \\| government |\n| requested item | ritm |\n| resources for enhancing your app | aes resources |\n| risk management | risk and control \\| risk assessment \\| risk category |\n| robot | bot |\n| robotic process | bot process |\n| robotic process automation | rpa |\n| root cause analysis | corrective action \\| rca |\n| sales and order management | lead to cash \\| lead-to-cash |\n| scaled agile framework | essential safe \\| portfolio safe \\| safe |\n| script include | scriptinclude |\n| search | zing |\n| security incident response | secops incident \\| sir \\| si |\n| security incident response integrations | security integration \\| sir integrations |\n| security incident response workspace | sir workspace |\n| security operations manager | security contact |\n| sensitive information | sensitive content |\n| service bridge legacy | servicebridge |\n| service catalog | sc |\n| service level management | sla \\| slm |\n| service operations workspace for itsm | service operation workspace \\| sow |\n| servicenow for microsoft outlook | microsoft outlook \\| outlook |\n| servicenow for microsoft teams | microsoft teams \\| microsoft 365 \\| ms365 |\n| servicenow llm | now llm \\| gen ai \\| nowllm |\n| servicenow security center | ssc |\n| shopping hub | shoppinghub |\n| skills management | skills matrix \\| skills |\n| software asset management | license management \\| software license \\| sam |\n| sold product | sp |\n| source-to-pay workspace | supplier manager workspace |\n| sourcing and procurement operations | psm \\| spo \\| pom |\n| special handling notes | shn |\n| state progression for change models | change lifecycle \\| change life cycle |\n| strategic portfolio management | business management \\| business services \\| spm |\n| subscription based notifications | notification channels |\n| suggested actions | next best actions |\n| supplier news | news integration |\n| support for developers | vibe coding |\n| swimlane | swim lane |\n| system localization | language plugin \\| language pack |\n| table relationships | table schema map \\| database map |\n| targeted communications | recipient lists \\| publications |\n| team development | team dev |\n| telecommunications | telco |\n| text search | zing |\n| ticket | tkt |\n| time card management | time sheet portal \\| time sheet |\n| time zone | timezone |\n| tinymce editor | tiny mce \\| tinymce |\n| tuneup | tune up |\n| ui builder | uib |\n| ui components | button |\n| ui15 | ui 15 |\n| update set | updateset |\n| user experience analytics | appsee |\n| using the planning attributes | strategic planning roles \\| roles in strategic planning \\| roles in strategic planning workspace |\n| virtual agent | va |\n| virtual and live agent | virtual chat \\| live agent chat \\| chat feature |\n| visual studio code | vs code |\n| web | ws security |\n| web services | aggregate web service |\n| workflow | work flow |\n| workforce optimization | wfo |\n| workplace service delivery | wsd |\n| workspace | worksapce |\n"}}