Add a push notification message content record

The push notification message content record contains the location users are directed to when they tap on a notification, as well as the appearance and layout of the notification.

Before you begin

Role required: admin

Complete the Push Notification Message Content form to:

• Name the notification.

• Select the mobile application to which the notification is sent.

• Optionally, customize the appearance of the notification message.

This information is saved in the Push Notification Message Contents [sys_push_notif_msg_content] table.

Procedure

1. Navigate to System Notification > Push > Push Message Content.

2. Select New.

3. In the Push Message Content form, fill in the following fields:

<table id=“table_fbr_1vm_5pb”><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Descriptive name of the push message content record.Note: This name is not visible in the notification, it is only a reference for use during configuration.

</td></tr><tr><td>

Push app

</td><td>

Mobile application to send the notification to. This is the application that you added in “Add a push application record”.

</td></tr><tr><td>

Push Message Generation

</td><td>

Script block that contains the notification link. To implement push notifications in a Mobile SDK Virtual Agent application, use the following script:“‘ (function buildJSON(/GlideRecord/ current, /String/ message, /Object/ attributes) {

var json = { “aps”: { “alert”: { “title”: current.push_title, “body”: sn_cs.VASystemObject.getTextValueForMessage(current.message_id) }, “sound”: “default”, “thread-id”: “launch_virtual_agent” }, “type”: “launch_virtual_agent” };

return json;

})(current, message, attributes);

“‘

</td></tr></tbody> </table>4. Select Submit.