Create an incident record

Use a POST request to create a new record.

Before you begin

Role required: admin, web_service_admin, or rest_api_explorer

About this task

Use the REST API Explorer to send the following request:

POST https://instance.service-now.com/api/now/v1/table/incident

For details about the Table API and examples, see Table API.

Procedure

1. In the top-left of the REST API Explorer, select Table API and version v1.

2. Click Create a record (POST).

   For more information about this API endpoint, see Table - POST /now/table/{tableName}.

3. In the Path Parameters section, select the Incident (incident) table.

4. In the Request Body section, click Add a field.

5. Select a field and specify a value for that field.

6. Click the plus sign (+) and specify any additional field to assign a value to.

   The request body updates automatically based on your entries, such as {"short_description":"Test incident creation through REST", "comments":"These are my comments"}

7. After constructing the request, click Send.

   The response includes a Location header that specifies where the incident was created and how to retrieve the incident.

   Tip: Record this header to use in the next part of this guide.

   The response also indicates the Status code and Execution time (in milliseconds) of the request.

   [Omitted image "rest-api-exp-post-response.png"] Alt text: REST API Explorer POST response

Parent Topic:Use the REST API Explorer