Global events

Your instance has a global function called global_events() that triggers from a business rule when certain conditions occur.

This function triggers when your instance is:

• Inserting new records

• Updating existing records

• Adding comments to an existing record

• Assigning a record to a user

• Exceeding a record’s inactive timer

For example, if you add the script global.events(current) to a business rule on the change_request table, the instance automatically configures the following events:

• change_request.inserted

• change_request.updated

• change_request.commented

• change_ request.assigned

• change_ request.inactive

Parent Topic:System events reference