Define script variables for a topic

Use the Variables sidebar to define script variables for a topic. Script variables can store information that is not found in ServiceNow tables. This information can then be shared elsewhere in a topic.

Before you begin

Role required: virtual_agent_admin or admin

About this task

For more information about writing scripts for Virtual Agent, see Virtual Agent scripts.

Procedure

1. Navigate to All > Conversational Interfaces > Assistant Designer.

2. Select the Asset library tab.

3. Open an existing topic or create a new one.

   The Flow tab displays the conversation flow.

4. In the sidebar, select the Variables tab, then select the Script plus [Omitted image "icon-plus-clear.png"] Alt text: Script plus icon. icon.

5. On the form, fill in the fields.

   Field Description Variable name Name of the variable. The name is case-sensitive. Spaces in the name are replaced with an underscore character. Default value Default value for the variable. You can use either a static value or a script that specifies a dynamic value for this variable.

6. Select Save.

Parent Topic:Creating a Virtual Agent topic