Virtual Agent API

The ServiceNow® Virtual Agent API is a REST API built on ServiceNow’s conversational custom chat integration framework, enabling integration with enterprise or third-party chat interfaces, or as a secondary bot in multi-bot environments.

Get started with ServiceNow Virtual Agent API

<table id=“table_sy2_rf4_qhc” class=“nav-card presentation”><tbody><tr><td>

Explore[Omitted image “bus-explore.svg”] Alt text:Learn about Virtual Agent and its features.

</td><td>

Configure[Omitted image “bus-sdlc.svg”] Alt text:Install and configure Virtual Agent.

</td></tr><tr><td>

Use[Omitted image “bus-virtual-agent.svg”] Alt text:Use Virtual Agent.

</td><td>

Reference[Omitted image “bus-learn.svg”] Alt text:Get additional information about Virtual Agent.

</td></tr></tbody> </table>- Exploring Virtual Agent API
Use the ServiceNow® Virtual Agent API app to integrate any chat interface or a bot with ServiceNow® Virtual Agent or Agent Chat. The app is available from the ServiceNow® Store. - Configuring Virtual Agent API
Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface. - Using Virtual Agent API
Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces. You can also use Virtual Agent as a secondary bot in an environment with multiple, specialized bots managed by a primary bot. - Virtual Agent API reference
Reference topics provide information about troubleshooting common errors, logs, and debugging while using Virtual Agent API.

Parent Topic:Building and deploying Virtual Agent