Feature context parameters supported in Engagement Messenger

Features for contextual launch capability enable you to set the default launch screen in Engagement Messenger.

<table id=“table_mxg_gyz_m4b”><thead><tr><th>

Feature

</th><th>

Embed code

</th><th>

Feature parameter description

</th></tr></thead><tbody><tr><td>

CHAT

</td><td>

{ 
	feature: "CHAT", 
	params: { 
		"topic_id": "*<sys\_id>*",
		"language": "*<language\_name>*",
		”sysparm_*<param\_name>*": "*<param\_value>*" 
	} 
}

</td><td>

• <sys_id>

Identifies the Virtual Agent topic to be included in the chat.

• <language_name>

Default chat language. For example, for French, specify fr

• <param_name>:<param_value>

Any additional parameters to be passed to the Virtual Agent topic. The name of the parameter should start with sysparm. For example, sys_param_product_name.

</td></tr><tr><td>

WORK_ORDER

</td><td>

{ 
	feature: "WORK_ORDER", 
	params: { 
		"table": "wm_order",
		"sys_id": "*<sys\_id>*"
		}
}

</td><td>

• <sys_id>

System identifier (sys_id) of a work order.

</td></tr><tr><td>

CASE

</td><td>

{ 
	feature: "CASE", 
	params: { 
		"table": "sn_customerservice_case",
		"sys_id": "*<sys\_id>*"
		
	} 
}

</td><td>

• <sys_id>

System identifier (sys_id) of a case.

</td></tr><tr><td>

NEW_CASE

</td><td>

{ 
	feature: "NEW_CASE", 
	params: { 
		} 
}

</td><td>

None

</td></tr><tr><td>

CASE_LIST

</td><td>

{ 
	feature: "CASE_LIST", 
	params: { 
		} 
}

</td><td>

None

</td></tr><tr><td>

VIEW_ARTICLE

</td><td>

{ 
	feature: "VIEW_ARTICLE", 
	params: { 
		"sys_kb_id": "*<sys\_id>*"
	} 
}

</td><td>

• <sys_id>

System identifier (sys_id) of a knowledge article.

</td></tr><tr><td>

SEARCH

</td><td>

{ 
	feature: "SEARCH", 
	params: { 
		"q": "*<search\_term>*"
	} 
}

</td><td>

• <search_term>

Term to be searched for in a search results query.

</td></tr><tr><td>

CASE_SEARCH

</td><td>

{ 
	feature: "CASE_SEARCH", 
	params: { 
		"q": "*<search\_term>*"
	} 
}

</td><td>

• <search_term>

Term to be searched for in a case results query.

</td></tr><tr><td>

CATALOG_ITEM

</td><td>

{ 
	feature: "CATALOG_ITEM", 
	params: { 
		"sys_id": "*<sys\_id>*"
	} 
}

</td><td>

• <sys_id>

System identifier (sys_id) of a catalog item.

</td></tr><tr><td>

NEW_APPOINTMENT

</td><td>

{ 
	feature: "NEW_APPOINTMENT", 
	params: { 
		} 
}

</td><td>

None

</td></tr><tr><td>

NEW_WORK_ORDER

</td><td>

{ 
	feature: "NEW_WORK_ORDER", 
	params: { 
		} 
}

</td><td>

None

</td></tr><tr><td>

HOME

</td><td>

{ 
	feature: "HOME", 
	params: { 
	} 
}

</td><td>

None

</td></tr></tbody> </table>Related topics

Launch a feature in Engagement Messenger using custom code