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Combined Integration Hub release notes for upgrades from Xanadu to Australia

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Combined Integration Hub release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Integration Hub from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Integration Hub release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Integration Hub to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Integration Hub.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

  • Now Assist in Conversational Spokes

Use Now Assist in Conversational Spokes to utilize the conversational ability of Integration Hub Spoke actions. Now Assist in Conversational Spokes offers generative AI capabilities to make spoke actions conversational. With this, you can perform business actions and automate business workflows through conversational interface.

Install Now Assist for Conversational Spokes plugin and start utilizing the conversational ability of the Look up User spoke action in Microsoft Active Directory v2 spoke. You can call this action from a conversational interface like Now Assist.

Import and create Avro schemas to store in the Stream Connect Schemas [stream_connect_schema] table. Stream Connect producers and consumers use the schemas to convert plain-text JSON messages into an Avro binary format and back. Using an Avro format can reduce the size of the payload and simplify your integration to your local Apache Kafka instance.

View the data egress details in the enhanced Usage dashboard. Using the dashboard, you can track the data egress usage per source over time. This information is presented in a line chart and, if needed, you can view the amount of data transfer by source on any given date within the specified date range. The dashboard retrieves data from the Data Egress Count table [data_egress_count].

Use a script to partition data into smaller sections, then load the sections in parallel. Parallel loading can enable your integrations to finish faster and reduce the impact on other tasks.

Use the ServiceNow® MID Server to access your OAuth 2.0 credentials stored on the CyberArk Digital Vault. The MID Server uses this information to generate OAuth 2.0 tokens for client credentials grant type that are then used to make REST API calls to the third-party server.

Store mTLS password and certificate information on the instance, in a vault, or in a configuration file. The MID Server uses this information to make outbound REST and SOAP calls with the mTLS protocol.

Use your personal credentials to connect to third-party integrations. View, authenticate, revoke, and renew your personal authentications through a simplified, consolidated interface.

Generate an endpoint for webhooks in the third-party applications that support OAuth 2.0 authentication. The endpoint enables webhooks to connect with your ServiceNow instance.

Generate the endpoints by updating the base system external event sources on your ServiceNow instance. After that, you can configure the endpoint on the third-party application and enable it to send a webhook to the ServiceNow instance to execute a flow. Based on the authentication type that the third-party system supports, you can generate a hash, secret, or token, or add roles or a user to the external event source. Finally, you generate the endpoint that you can use on the third-party system webhook.

Enter a JSON payload into the step’s script editor to automatically de-serialize the payload into structured input.

Choose to import an OpenAPI specification or a Postman Collection of a third-party outbound REST web service for building an integration. The OpenAPI step is now enhanced to support Postman API collections and is renamed as OpenAPI/Postman step.

</td></tr><tr><td>

Yokohama

</td><td>

View total data usage and data usage per month and topic with the Stream Connect dashboard. Data usage history is available for the last 12 complete months plus the current month.

Get detailed information about Stream Connect producers and their performance, including a producer’s status and type, the number of bytes and messages produced to a topic, and producer data trends over time, in the Stream Connect dashboard.

  • Stream Connect for Apache Kafka alerting

    • Get alerts for your Stream Connect integrations. Stream Connect uses both active and scheduled monitoring to detect events across multiple Stream Connect components. If an issue is detected, an alert is created, and a message is logged to the Stream Connect Log.

    • Specify alert thresholds by configuring alerting properties. For example, you can specify a maximum amount of time to process the current message queue. If the estimated processing time exceeds your specified time, an alert is generated.

    • Receive alert notifications via email, SMS, or the ServiceNow® mobile app. Notifications contain detailed alert information, including the alert number, level, and a description. You can configure notification settings based on alert types, severity, and user preferences.

  • Use error evaluation with Data Stream actions

Catch step errors and specify error behavior for each step in a Data Stream action. Create your own error conditions by specifying when an action returns an error state and the status codes and messages they return.

Edit, configure, and create connection aliases in the Action Properties section of actions in ServiceNow® Workflow Studio. View connection error details for connection aliases that are not set up or configured.

</td></tr><tr><td>

Zurich

</td><td>

Get detailed information about alerts, including their severity level, state, type, and the affected entity in the Stream Connect dashboard.

Automatically configure the splitter step, script parser step, and outputs for REST-based Data Stream actions. The Test REST step functionality in REST-based Data Stream actions executes a request to the configured REST endpoint, analyzes the response payload, and automatically sets up the parsing and output components.

  • Stream Connect enhancements

    • Use a MID Server cluster, instead of a single MID Server for message replication. With a MID Server cluster, if one of the MID Servers fails, the other MID Servers can share the load of the failed MID Server.

    • In the Kafka subscription record, view the estimated time required for a consumer to process the current queue. The subscription record also links to the consumer record, so that you can see which consumer is processing the queue.

    • Specify a compression format for Stream Connect producers with the com.glide.kafka_producer.compression_type system property. Stream Connect supports the GZIP and LZ4 compression formats.

  • Test connection aliases directly from configuration templates

For aliases using a configuration template, you can configure a Test Action field. This field enables you to test a connection from within the Action Properties section of actions in Workflow Studio.

Enable the PowerShell step to use a newer version of PowerShell by adding the MID Server property mid.property.ihub.prefer_powershell6Plus and setting it to true.

Enable a WS-Security policy in a SOAP step running on a MID Server.

Configure a delay for parallel loading in custom data sources. When the data source is called, the parallel loading is scheduled to run after the configured amount of time.

  • Spoke-specific AI agents

AI agents that implement different agentic workflows are available for various spokes. Use these spoke-specific AI agents to execute agentic workflows.

The external trigger definition is updated to match the trigger builder so that the external trigger definition supports the saving of draft, publishing, updating external trigger definition, and supporting domain separation.

Define and manage custom trigger definitions after creating external event sources.

</td></tr><tr><td>

Australia

</td><td>

Automatically stream changes from ServiceNow tables to Kafka topics with Stream Producer. Stream Producer uses change data capture (CDC) technology to capture inserts, updates, and deletes on selected tables. The captured changes are formatted as messages and sent to a Kafka topic, enabling real-time data synchronization with external applications.

Stream Producer supports the Avro serialization format for message payloads. When using an Avro format, Stream Producer uses the selected table’s auto-generated schema to convert CDC payloads to Avro before sending them to Kafka.

Authenticate using OAUTHBEARER as part of the SASL credential framework for Stream Connect message replication. OAUTHBEARER authentication lets Stream Connect administrators meet customer requirements, improve security, and align with existing OAuth capabilities on the platform, enabling seamless integration with Kafka environments that require advanced authentication.

  • Stream Connect Dashboard updates

    • The Topics menu displays topic aliases, Hermes topics, and Direct Kafka topics.

    • The Data usage tab shows data for the Hermes cluster or the Direct Kafka cluster. Use the Kafka Cluster list to select which cluster data to display.

    • The Consumers and Producers menus reference topic aliases instead of Hermes topics.

    • The Topics menu displays topic aliases, Hermes topics, and Direct Kafka topics.

    • The Data usage tab shows data for the Hermes cluster or the Direct Kafka cluster. Use the Kafka Cluster list to select which cluster data to display.

    • The Consumers and Producers menus reference topic aliases instead of Hermes topics.

  • Use Direct Kafka to integrate your on-premise ServiceNow instance with your local Kafka environment

Configure a custom Kafka connection to enable your on-premise instance to connect directly to your local Kafka environment.

Use topic aliases to simplify topic management in Stream Connect. A topic alias is a unique topic name that can be connected to any underlying Hermes or Direct Kafka topic. A topic alias can be moved to different instances and, wherever they’re moved, connected to an underlying topic.

View detailed statistics and monitor the health of your Remote Process Sync (RPS) integrations. The Remote Process Sync Dashboard provides real-time visibility into key metrics, including records processed, queue sizes, processing times, and system status. Use this dashboard to identify issues, track performance trends, and promote smooth operation of your RPS integrations.

Send message payloads to Hermes with MID script includes.

Track data usage between your instance and Direct Kafka systems. The Direct Kafka Usage metrics table provides administrators with visibility into data transfer volumes for bytes produced and consumed. View metrics aggregated by hour, day, or month at the cluster and topic level. Usage records are automatically retained for 13 months.

Use the new read-only role for Stream Connect to grant users view-only access to Stream Connect resources. Users with this role can view Stream Connect configurations and runtime statistics across all related modules, but can’t create, modify, or delete any Stream Connect settings.

Get detailed log information for producers in the Stream Connect logs. Use the glide.ih.kafka.producer.message_bytes_to_log property to specify how much of the message to display in the logs.

Set alert thresholds for undelivered messages based on how long a topic has gone without receiving new messages. Use this configuration to trigger INFO, WARNING, or CRITICAL alerts when message delivery stops for a specified period.

Set alert thresholds for messages that remain unprocessed in a topic. You can trigger alerts based on how long messages sit in a topic without being consumed, helping to identify lagging or failing consumers.

View the partition, offset, datacenter ID, and timestamp epoch for the script consumer and Kafka Message trigger.

Get the message timestamp in the script consumer as a UTC time-zone string. You can use the UTC time-zone string to convert the timestamp to a GlideDateTime object.

Copy and modify the RPS Error Subflow Template to create error subflows. The template enables you to select notification methods for when the Inbound and Outbound States are errored.

  • Specify attachment details in Remote Process Sync actions

Specify the max attachment size and allowed attachment extensions in the Identify New Attachments action and the Get Attachment Metadata for Local Record action.

  • Use a new retry policy for Remote Process Sync actions

Retry failed requests at specified intervals with the RPS Push Attachment Policy. This policy works with the Identify New Attachments action and the Get Attachment Metadata for Local Record action.

Configure SASL authentication for your Apache Kafka connections with support for SASL_SSL and SASL_PLAINTEXT security protocols. Kafka credentials now support multiple SASL mechanisms: PLAIN- SCRAM-SHA-256, SCRAM-SHA-512.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Integration Hub features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

Upgrade the existing external triggers framework to use new features like Hash-based and Token-based authentication profiles with access policies.

</td></tr><tr><td>

Yokohama

</td><td>

The Configure Connection form, that you use to configure a connection between your ServiceNow instance, and a third-party application now provides the following fields when you select Auto-Select MID Server from the MID Selection list.

-   Capabilities: The capabilities that the MID Server must support to be eligible for selection.
-   MID Application: The application that the MID Server must support to be eligible for selection.

</td></tr><tr><td>

Zurich

</td><td>

  • Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

  • Stream Connect menu changes

    • The Rescan Topics and Topic Inspector menu items are no longer listed under Stream Connect. You can view them on the Hermes Messaging Service menu.

    • The Stream Connect Alerts sub menu has been removed. Its menu items, Alerts and Alerting Properties, are now listed directly under Stream Connect.

    • The Rescan Topics and Topic Inspector menu items are no longer listed under Stream Connect. You can view them on the Hermes Messaging Service menu.

    • The Stream Connect Alerts sub menu has been removed. Its menu items, Alerts and Alerting Properties, are now listed directly under Stream Connect.

  • New debugging property for Stream Connect

Enable more detailed logging in the Stream Connect logs with the glide.ih.kafka.stream_connect.debug property. This property replaces the glide.ih.kafka.debug.consume property.

Starting with Zurich, the Spokes list page and Spoke details pages are a part of the ServiceNow Integration Hub Starter Pack. To create a spoke using OpenAPI or Postman collection specification or Now Assist, you need a ServiceNow Integration Hub Professional license in your prod and sub-prod environments.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Integration Hub features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

  • The Legacy Usage Overview dashboard is deprecated. This feature is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Integration Hub features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

  • Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.

For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in Plugins planned for deprecation.

  • Starting with the Yokohama release, Gremlin Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Spoke Generator provides the latest experience for this functionality.

For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Integration Hub.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/products/automation-engine.html.

</td></tr><tr><td>

Yokohama

</td><td>

  • Activation information

Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html.

</td></tr><tr><td>

Zurich

</td><td>

  • Activation information

Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html.

</td></tr><tr><td>

Australia

</td><td>

  • Activation information

Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Integration Hub we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Integration Hub we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Integration Hub, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Integration Hub we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Integration Hub we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

  • Send and receive messages in an Apache Avro format with ServiceNow® Stream Connect.

  • Use the CyberArk Digital Vault to store and access your OAuth 2.0 credentials.

  • Use your personal credentials to connect to third-party integrations.

See Integration Hub for more information.

</td></tr><tr><td>

Yokohama

</td><td>

  • Get alerts and alert notifications for your Stream Connect integrations.

  • Use error evaluation with Data Stream actions to catch step errors and specify error behavior for each step.

  • Edit, configure, and create connection aliases in the Action Properties section of actions in Workflow Studio.

See Integration Hub for more information.

</td></tr><tr><td>

Zurich

</td><td>

  • Streamline the setup process for REST-based Data Stream actions by automatically generating the parsing and output components.

  • Use load-balancing MID Server clusters in Stream Connect message replication.

  • Enable testing of connection aliases directly from configuration templates.

See Integration Hub for more information.

</td></tr><tr><td>

Australia

</td><td>

  • Integrate your on-premise ServiceNow instance with your local Kafka environment with Direct Kafka.

  • Simplify topic management in Stream Connect with topic aliases. A topic alias is a unique topic name that can be connected to any underlying Hermes or Direct Kafka topic.

  • View detailed statistics and monitor the health of your Integration Hub Remote Process Sync (RPS) integrations with the Remote Process Sync Dashboard.

See Integration Hub for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family

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