Combined Manufacturing Commercial Operations release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Manufacturing Commercial Operations from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Manufacturing Commercial Operations to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Manufacturing Commercial Operations.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

• Automate the order exceptions management process with Manufacturing Commercial Operations Exception and Dispute Management

Streamline operational tasks by using the order exceptions case type. Enable greater visibility and traceability into cases and order exceptions by capturing all the change requests for orders and order line items in a consolidated case with case lines. Manage and track the progress by creating case tasks for other team members or assign case lines to other agents.

• Create a sales contract from customer-approved quotes with integration with CM Pro

Automate the process of creating contracts from customer-approved quotes, improve data accuracy, and streamline dispute resolution by allocating responsibilities between parties.

</td></tr><tr><td>

Yokohama

</td><td>

• Manufacturing Commercial Operations users

User roles provide the information on the users and their responsibilities.

• Dealer

The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight.

Note: Q2 release includes only the data model and not the playbook.

• Sales Promotion data model

The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed.

Note: Q2 release includes only the data model and not the playbook.

The sales promotion supports bulk import functionality. To enable bulk import, you must customize it on existing CSM or Business Location Service Portal (BLSP) portals.

• Install Manufacturing Commercial Operations plugin

List of all the plugins that are installed with Manufacturing Commercial Operations plugin.

• Support multiple line items on a case to track requests on the Business Portal​

Capture and track requests for multiple items on the Business Portal.​ Case line items, case tasks, and case line tasks all appear on the case page​.

• Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange

Eliminate duplication effort in Remote Catalog creation and maintenance​, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog.

• View products from the catalog and place orders directly through the Sales CRM self-service portal

Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement portal​.​

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

• MCO landing page

The MCO core landing page surfaces role-based views of claims, pre-authorization requests, and key processing metrics for claims agents and warranty assessors.

• Summarize fraudulent claim detection

Anomaly-detection rules scan claim case lines against historical patterns and thresholds to identify fraudulent claims, flagging inflated amounts, frequency anomalies, and suspicious submission patterns. Claims meeting approval thresholds auto-approve with audit trail recording. Claims exceeding thresholds or exhibiting anomalies route to designated reviewers for investigation and disposition.

• Create a product non-conformance case using playbook

QIM playbook enables you to create remediation action plans and access system-recommended correction actions. It automatically triages non-conformance records, assigns owners, and creates tasks based on historical patterns.

• ServiceNow product tiers

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

-   Foundation: AI basics to deliver insights
-   Advanced: AI to boost productivity across relevant use cases
-   Prime: Act autonomously with all AI assets, and create your own

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

• FSM integration

QIM integrates with FSM to support quality actions that require on-site intervention. When an NC or QI record identifies a need for field verification, containment, or remediation action, you can create an FSM work order directly from within QIM.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Manufacturing Commercial Operations features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

• Now LLM service deprecation

The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Manufacturing Commercial Operations features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Manufacturing Commercial Operations features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Manufacturing Commercial Operations.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Manufacturing Commercial Operations. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

</td></tr><tr><td>

Yokohama

</td><td>

• Activation information

Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Manufacturing Commercial Operations. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Zurich

</td><td>

• Activation information

Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store.

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr><tr><td>

Australia

</td><td>

• Activation information

Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

• Browser requirements

ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

</td></tr><tr><td>

Australia

</td><td>

• Browser requirements

ServiceNow workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

• Accessibility information

  • Dark theme

The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

No updates for this release.

</td></tr><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Xanadu

</td><td>

• Capture change requests for orders and order line items with Order Exceptions Case Management for Manufacturing Commercial Operations. Manage and track the progress by creating case tasks for other team members or assign case lines to other agents effectively.

• Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. Service Exchange for Manufacturing Commercial Operations was enhanced and updated in the Xanadu release.

• Enable Service Exchange for Manufacturing Commercial Operations to help with the following tasks:

  • Enables manufacturers to adopt new features, publish product offerings, and provide uninterrupted service to their customers who haven’t upgraded.

  • Assesses entitlements for compatibility before synchronizing them to customers, suppliers, channels, and partners.

  • Supports automated synchronization of configuration data between manufacturers and customer instances. Enables customers, suppliers, channels, and partners to run specific processes before synchronizing tasks with their manufacturers.

See Exploring Manufacturing Commercial Operations for more information.

</td></tr><tr><td>

Yokohama

</td><td>

• Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations.

• Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement feature​.​

• Transform emails into interactions rather than cases with email interactions.

• Enable the dealer and sales promotion framework and its user role and responsibilities.

• Configure the Manufacturing Commercial Operations plugins.

See Exploring Manufacturing Commercial Operations for more information.

</td></tr><tr><td>

Zurich

</td><td>

• Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims​.

• Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty.

• Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims.

• Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers.

• Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract.

• Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution.

See Explore for more information.

</td></tr><tr><td>

Australia

</td><td>

Australia Patch 5

• Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Manufacturing Commercial Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

• The CSM/FSM workspace landing page surfaces assigned claims, pre-authorization requests, and dashboard widgets with claims volume and value insights.

• Anomaly-detection rules enable auto-approval or flagging of repair claim case lines for human review based on eligibility thresholds and historical claim averages.

• Repair claim case lines display a suggested action and reason on the panel, giving claim reviewers job-level and claim-level analysis in a single view.

• QIM playbook enables creation of remediation action plans and use of system-recommended containment actions.

• QIM auto-triages non-conformance records, assigns owners, and generates tasks based on historical patterns.

• QIM integrates with FSM, enabling work order creation directly from NC and QI records for on-site verification, containment, or remediation action.

See Manufacturing Commercial Operations for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family