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Combined Configurable Workspace release notes for upgrades from Yokohama to Australia

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Combined Configurable Workspace release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for Configurable Workspace from Yokohama to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Configurable Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Configurable Workspace to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Configurable Workspace.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Use a keyboard shortcut to add response templates to journal fields within a form.

Hide email content behind an ellipsis in email templates.

Access the latest Workspace features for email composer in the Core UI.

</td></tr><tr><td>

Zurich

</td><td>

  • Activity stream compose with modeless dialog component bundle

Open the Compose editor as a pop-out, modeless dialog to draft comments, work notes, and emails while working on other tasks.

</td></tr><tr><td>

Australia

</td><td>

Combine logic, script, and configurable UI with a UI interaction, and apply it from any page event or declarative action. When you use a declarative action to apply a UI interaction, you can extend a page without taking ownership.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Configurable Workspace features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Convert everyday language into an encoded query with AI filter assist.

  • Favorite form templates

See your favorite form templates that you use most often in the Templates list.

  • Larger form template cards

Larger form template cards provide you with the entire labels for form templates in the Templates list without selecting them.

  • Sorting preferences for form templates

Sort form templates in the Templates list by the last used templates or in alphabetical order.

Preview relevant email templates, response templates, and quick messages that are listed in the email composer’s Apply templates modal.

A badge on the View drafts icon displays the total count of your drafts that are available in the email composer.

Preview all drafts that are available in the email composer’s View drafts modal instead of your three most recent drafts.

  • Time elapsed in the Activity stream

Timestamps in the Activity stream provide more clarity on the amount of time that has elapsed by reflecting the format for timestamps in the Core UI.

  • Compose text area expands with changes

The Compose text area expands dynamically to fit the parent container in the side-by-side view and modeless dialog.

Resize the multi-record associator and adjust the number of rows that are shown per page in the multi-record associator.

  • Download all attachments

Create a zip file and download all attachments in the Attachments list.

  • Download multiple attachments at once

Select multiple attachments to download from the Attachments list at once.

  • Reopen special handling notes

Reopen special handling notes after they have been dismissed without refreshing the page or closing and reopening the record.

  • Indicator for personalized lists

A dot was added to the Update Personalized List icon as an indicator that the current list shows the personalized columns instead of the column defaults.

  • Progress bar for Percent complete list field

When you add a Percent complete field to a list, a progress bar displays next to the percentage.

  • Condition builder integrated into list

Condition builder opens above the list as an integrated part of the list experience instead of opening as a modal.

  • Open column search row with icon

The Show column search row icon enables you to display a row to search columns in a list instead of using the Column options menu.

Receive suggestions for users with access to the record when using @ mentions.

Set a user preference to keep all tiles in the Activity stream expanded across cases and user sessions.

  • Access control security model for the Activity stream

Data filters and access rules provide role-based access control for viewing and editing tables in the Activity stream.

Work on a record while the multiple records that were selected from the multi-record associator are added in the background.

  • Attach display text to knowledge base links in the email composer

Manage your email’s appearance by attaching display text to knowledge base links.

  • Infinite scroll for lists

Use the Record List bundle to scroll through lists infinitely without pagination.

  • Live updates for lists

Use the Record List bundle to view live updates on lists without refreshing the page.

  • Temporary lists available in the list menu

Temporarily access personalized lists that are sent to you as links within the My Lists menu.

  • Filter for hierarchy in condition builder

The is within hierarchy field in the condition builder enables you to filter your list within a hierarchy instead of only direct reports.

</td></tr><tr><td>

Zurich

</td><td>

Convert everyday language into an encoded query with AI filter assist.

  • Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

  • Lists

The following UI changes have been made to lists:

-   Change list header organization for responsive experiences.
-   Access the filter from the list header.
-   Use HTML fields in lists that are scrollable and display formatted text.

  • Forms

The following UI changes have been made to forms:

-   Live presence displays who is viewing the form. Access a user's contact card by selecting their avatar.
-   Currency fields display a menu with a search field and currency descriptions.

  • Activity stream

The following UI changes have been made to the Activity stream:

-   The Compose header is hidden when you're not using the stacked view.
-   Text area inputs are displayed as a single line.
-   Text area and rich text editor resize automatically.
-   The line height was set to display the scrollbar.
-   In the Activity stream, a post indicates when field changes were made by an AI agent instead of a human agent. When the AI agent updates the fields, the post also displays a message that field changes were made by Now Assist.
-   Translate emails in the Activity stream to your system language using the translate button.

  • Email composer

Email recipient pills display whether the user is online. Select an email recipient pill to view the user’s contact card.

  • Attachments panel

The following UI changes have been made to the Attachments panel:

-   Preview files, change file names, select an encryption module, and remove files individually with a preview modal for attachments. After you select attachments to upload, the modal displays the selected files in a list view. For mobile experiences, the preview modal displays as a carousel with thumbnails.
-   Delete selected attachments from the Attachments panel by using the More Actions menu.

Configure a browser warning to alert you of unsaved changes when you navigate away from a page using the back or forward buttons.

Configure these enhancements to the Record List component bundle in UI Builder:

-   Select **Related** list as a list type option.
-   Switch between the standard view and gallery list, which displays list items as cards.

Export your lists to Google Sheets directly from the Export menu.

Configure live updates at the list page level without affecting other lists in your Configurable Workspace.

Configure these enhancements to the Predicate Builder component in UI Builder:

-   Use the Predicate Builder for all list types.
-   Set up a read-only version of the Predicate Builder to display all conditions without users editing them.

Configure these enhancements to the Form component in UI Builder:

-   Display Boolean fields as a toggle.
-   Add an indicator that marks unsaved fields after any changes.
-   Wrap field labels instead of truncating them.
-   Change field-level configurations from field context menus displayed as a gear icon beside every field label.
-   Choose whether related lists load with the form, after the form, or on demand.
-   Hide the related list header when the last record is removed.
-   Choose to display field labels beside its value or stacked vertically.
-   Suppress special handling notes and notifications from secondary forms on a page.

Customize which fields display on a form with the Personalize Form menu in the form header. Use system properties to hide the Personalize Form menu or change the roles with access to the menu.

Set up guidance text to display in string fields with format requirements such as account ID, SSN, or SIN. Use regular expression inline validation to display an error message if input values are incorrect.

Use client scripts to set up view rules configurations.

Configure these enhancements to the Activity Stream Compose component in UI Builder:

-   Hide the rich text editor toggle for your workspace without affecting other experiences.
-   Rename and reorder Emails, Work notes, and Comments tabs.
-   Annotate new activities to make it easier for you to find unread emails and messages.

Configure @mentions in UI Builder for the Email composer and Email composer (mini) components, enabling you to add an email recipient by using an @mention in the email body.

Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients.

Configure a custom layout mode for the Attachments component in UI Builder. Customize the maximum file size, file types, multiple file uploads, and preview modal.

Use declarative actions to create buttons with the Now Assist ([Omitted image “icon-ai-sparkle.png”]) icon and hover animation.

</td></tr><tr><td>

Australia

</td><td>

Get an AI-generated summary of recent changes made to a list without manually reviewing each record.

Convert everyday language into an encoded query with AI filter assist.

  • Session tabs

The following UI changes have been made to session tabs:

-   The icon to close a tab displays on hover only.
-   Overflow text on a tab is blurred instead of displaying an ellipsis.
-   Overflow tabs are displayed as a **More** tab with a split button.

  • Lists for mobile devices

List design and behavior adapt to mobile devices to help improve usability.

  • Forms

The following UI changes have been made to forms:

-   Annotation fields provide rich text markup to enhance contextual form information.
-   The HTML editor toolbar displays a modern design.

  • Form templates

The following UI changes have been made to form templates:

-   The button to add a form template field has been updated to be more discoverable.
-   View selected conditions as a card below a field.

  • Activity stream

The following UI changes have been made to the Activity stream:

-   Filter Activity stream posts by user.
-   The Activity stream features a responsive design for stacking content, typography styles, and spacing.
-   System tokens for Activity stream components provide a consistent look and feel without needing to manually update style properties for every component.

  • Email composer

The following UI changes have been made to the email composer:

-   All email layouts display a minimized recipient field and borderless rich text editor.
-   A message displays in the header when an email is saved as a draft.
-   Copy and apply text formatting for emails using the format painter.

  • Record List component bundle enhancements in UI Builder

Configure these enhancements to the Record List component bundle in UI Builder:

-   Pin columns to keep them visible while scrolling horizontally.
-   Change the medium default size for highlighted values.
-   View list data as a data visualization.
-   Show a filter overview in the list header for a summary of the filters currently applied to the list.
-   Catalog variables and questions are supported as list columns.
-   Open lists in multiple session tabs from the list menu.
-   Customize gallery list card layouts including images, icons, text placement, and sizing.

Configure related lists to persist selections for the Group by filter.

Configure these enhancements to the Predicate Builder component in UI Builder:

-   Customize condition rows.
-   Configure a simple filtering mechanism.
-   Use a search term for filtering panel definitions.
-   Configure fixed queries.

Configure a record hierarchy to create filter queries that traverse levels of hierarchy.

Configure dynamic attributes and dynamic categories to create filter queries that use the dynamic schema field type.

Configure these enhancements to the Form component in UI Builder:

-   Wrap field labels on mobile devices.
-   Display an indicator dot on unsaved fields.
-   Add a background color to unsaved fields to make them more noticeable.
-   Add an address field to forms that searches, validates, and automatically fills an address.

The AI indicator is a visual cue that identifies form fields in configurable workspace and Core UI that have been updated with AI-generated content, providing a consistent and clear indication of AI involvement across the platform.

Configure the unsaved field indicator for your entire workspace experience instead of individual pages.

Configure a background color to display on unsaved fields for your entire workspace experience instead of individual pages.

Configure a background color for fields with highlighted values.

Configure text commands that can be applied by keyboard shortcuts within journal fields.

Configure toolbar options for the HTML editor within journal input fields.

Configure inline validation for string fields that formats inputs automatically, persists guidance text as a placeholder, and restricts unsupported characters.

Add and remove yourself and multiple records from a watch list.

Configure these enhancements to the Form Templates component in UI Builder:

-   Preview form templates before applying them to the record page.
-   Display an alert message and confirm reuse when a selected form template is already applied to that record.

Configure these enhancements to the Activity Stream component in UI Builder:

-   Edit and delete Activity stream posts after submitting.
-   Add knowledge base links from recommended actions to Activity stream posts.

Use keyboard shortcuts to open drafts, email templates, and response templates.

Configure these enhancements to the Attachments component in UI Builder:

-   Open the file viewer as a modeless dialog.
-   Customize the attachment header, upload instructions, and menu actions in both the full and compact modes.
-   Display the loading skeleton as a spinner or as three cards.
-   Enable a visible drop zone for file uploads in the compact mode.

Upgrade form action layout groups to customize the order, label, and icons for declarative actions without altering the base action.

Non-logged in users may access specified declarative actions and UI actions on embedded web pages while maintaining integrity with security guidance and access control list permissions.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Configurable Workspace features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Configurable Workspace features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

  • The List, List - Simple, and List - Related components are no longer available in UI Builder are replaced by the Record List component bundle.

  • The Condition Builder component is no longer available in UI Builder and is replaced by the Predicate Builder component for all list types.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Configurable Workspace.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

  • Activation information

Configurable Workspace is a ServiceNow AI Platform feature that is active by default.

</td></tr><tr><td>

Australia

</td><td>

  • Activation information

Configurable Workspace is a ServiceNow AI Platform feature that is active by default.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Configurable Workspace we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Configurable Workspace we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

  • Browser requirements

Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support.

</td></tr><tr><td>

Australia

</td><td>

  • Browser requirements

Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Configurable Workspace, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time.

Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the ServiceNow® Store to view all the available apps and information about submitting requests to the store.

</td></tr><tr><td>

Australia

</td><td>

Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time.

Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the ServiceNow® Store to view all the available apps and information about submitting requests to the store.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Configurable Workspace we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Configurable Workspace we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

  • See who is active within a form with live presence and user avatars that display a contact card.

  • Use the Record List component bundle to create lists for all list types and the Predicate Builder component to create conditional statements.

  • Create emails, work notes, and comments while working on other tasks with a pop-out, modeless dialog in the Compose editor.

  • Rename and reorder the Emails, Work notes, and Comments tabs in the Compose editor.

  • Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients.

See Workspace UI for more information.

</td></tr><tr><td>

Australia

</td><td>

  • Add a background color to fields including unsaved fields and fields with highlighted values.

  • Apply commands with keyboard shortcuts for journal fields.

  • Set conditions and use the email composer within form templates.

  • Edit or delete Activity stream posts, and add knowledge base links from recommended actions.

  • Implement declarative actions without assuming page ownership, and override attributes without altering the base action.

See Configurable Workspace UI for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family

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