Combined Identity release notes for upgrades from Yokohama to Australia

Consolidated page of all release notes for Identity from Yokohama to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Identity release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.

Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”

Important information for upgrading Identity to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## New features

Between your current release family and Australia, new features were introduced for Identity.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

• Access Insights

Use the Access Insights module in the ServiceNow® Access Analyzer V4 tool to get access insights about role or group entitlements that are assigned to the user at a peer-level (meaning at the same organization, department, and Manager), while comparing the user access.

Important: Access Insights (Access Analyzer V4) is available in the ServiceNow Store. For more information, visit ServiceNow Store.

</td></tr><tr><td>

Zurich

</td><td>

• Machine Identity Console

Use the Machine Identity Console to see what data integration accounts are accessing and how they’re configured. This console helps you make smarter security decisions about setting up these accounts.

</td></tr><tr><td>

Australia

</td><td>

• Granular admin roles

The granular admin role enables developers and administrators to complete administrative configuration tasks for Identity without requiring the full admin role.

</td></tr></tbody> </table>## Changes

Between your current release family and Australia, some changes were made to existing Identity features.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

• Access Analyzer

Assign the access_analyzer_admin role to the users to access and administer the Access Analyzer.

</td></tr><tr><td>

Zurich

</td><td>

• Access analyzer

Display the Security data filter that is in the Applied or Undefined status in the Access Analyzer results. Access Analyzer also supports the new criteria in ACLs that is controlled by reference.

Important: Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store.

• Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

</td></tr><tr><td>

Australia

</td><td>

• Role masking in Now Assist AI agents

Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions.

• User management enhancements

User management enhancements:

-   Configure AI agents or AI users by selecting the `AI` option from the Identity type drop-down menu.
-   Use the ai\_user\_admin role for creating, editing, and role management of AI users. Use this role to view, create, edit, assign roles to, and delete users with the identity type as `AI`.
-   Use the Identity sub-type field to categorize the identity type while creating a user.
-   Use the new date and time formats based on the user's preference while creating users.

• Federated ID

Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances.

• Machine Identity Console

View the Inbound API Integration Usage dashboard under the Machine Identity Console’s Unique API calls page to access statistics for requesters and their API calls.

• Scripting Governance Tool

Manage user permissions for scripting on the ServiceNow AI Platform from the enhanced scripting governance tool.

</td></tr></tbody> </table>## Removed

Between your current release family and Australia, some Identity features or functionality were removed.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Deprecations

Between your current release family and Australia, some Identity features or functionality were deprecated.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Activation information

Review information on how to activate Identity.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

• Activation information

Identity is a ServiceNow AI Platform product that is active by default.

</td></tr><tr><td>

Zurich

</td><td>

• Activation information

Identity is a ServiceNow AI Platform product that is active by default.

</td></tr><tr><td>

Australia

</td><td>

• Activation information

Identity is a ServiceNow AI Platform product that is active by default.

</td></tr></tbody> </table>## Additional requirements

If any additional requirements were introduced or changed for Identity we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Browser requirements

If any specific browser requirements were introduced or changed for Identity we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Accessibility information

Review details on accessibility information for Identity, such as specific requirements or compliance levels.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

• Accessibility information

  • Coral theme

Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

</td></tr></tbody> </table>## Localization information

If there are specific localization considerations for Identity we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

No updates for this release.

</td></tr><tr><td>

Zurich

</td><td>

No updates for this release.

</td></tr><tr><td>

Australia

</td><td>

No updates for this release.

</td></tr></tbody> </table>## Highlight information

If there are specific highlight considerations for Identity we have noted them here.

<table class=“custom-rows”><thead><tr><th class=“filter”>

Release

</th><th>

Release notes

</th></tr></thead><tbody><tr><td>

Yokohama

</td><td>

Yokohama Patch 11

• Configure AI Agents or AI users by selecting the AI option from the Identity drop-down menu.

• Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI.

• Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. To learn more, see Role masking.

Yokohama Patch 10

• Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. To know more, see Exploring Federated ID.

Yokohama

• Use the Access Insights module in the ServiceNow® Access Analyzer V4 tool to get access insights of your users, while comparing the user access.

• Assign the access_analyzer_admin role to the users to access and administer the Access Analyzer.

See Identity for more information.

</td></tr><tr><td>

Zurich

</td><td>

Zurich Patch 4

• Configure AI Agents or AI users by selecting the AI option from the Identity type drop-down menu.

• Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI.

• Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. To learn more, see Role masking.

• Access Analyzer v.6 supports agentic workflows and AI agents in the Analyze Permissions feature.

Important: Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store.

• Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. To know more, see Explore Federated ID.

• View the Inbound API Integration Usage dashboard under the Machine Identity Console’s Unique API calls page to access statistics for requestors and their API calls. To know more, see Metrics and View dashboard.

Zurich

• Manage your non-human identities (NHIs) using the Machine Identity Console.

• Support security data filter functionality in Applied or Undefined status and Controlled by Refs functionality during access control list (ACL) query.

Important: Access Analyzer is available in the ServiceNow Store. For more information, visit ServiceNow Store.

See Identity for more information.

</td></tr><tr><td>

Australia

</td><td>

Australia Patch 3

• Role Masking enhancement

Dynamic role addition: Add multiple roles to an AI agent’s role masking configuration as individual records, rather than as a single delimited list. Each role you add through the embedded list on the Agent Access Role Configuration form creates a record in the Agent Access Role Mapping table.

Australia

• Use the granular roles to complete administrative configuration tasks for Identity without requiring the full admin role.

• Configure AI Agents or AI users by selecting the AI option from the Identity type drop-down menu.

• Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI.

• Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions.

See Identity for more information.

</td></tr></tbody> </table>Parent Topic:Products combined by family