Combined AI Admin Hub release notes for upgrades from Zurich to Australia
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Combined AI Admin Hub release notes for upgrades from Zurich to Australia
Consolidated page of all release notes for AI Admin Hub from Zurich to Australia.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family AI Admin Hub release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says “No updates for this release.”
Important information for upgrading AI Admin Hub to Australia
Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
-
Upgrade information
If you customized actions on the user interface or other items that are associated with ServiceNow Otto skills, confirm that your customized code is updated with the new skill releases. Otherwise, certain functions might not work as expected.
If you run into issues when you’re upgrading a ServiceNow Otto product, see the Issues and mitigation for Now Assist (generative AI) Applications and Plugin updates [KB1637452] article in the Now Support Knowledge Base. Log in to view the article.
The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new read_only_option field with granular control levels, including strict_read_only and client_script_modifiable. The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen instance security while preserving flexibility. If you have custom client scripts that modify read‑only fields using g_form.setValue() or g_form.clearValue(), refer to the KB2718122 article in the Now Support Knowledge Base to identify affected fields and adjust the settings.
The existing access control lists (ACLs) have been updated to replace the admin role with purpose-driven granular roles within scripts or security attributes. As part of this update, the getRoles() API is replaced with the hasRole() API for authorization purposes. Additionally, all references to the admin role in the code have been substituted with the granular roles for authorization use cases. For more information, see Granular admin roles.
</td></tr></tbody> </table>## New features
Between your current release family and Australia, new features were introduced for AI Admin Hub.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
These features were added to ServiceNow Otto panel premium chat:
- Switch between multiple interactive views in a single ServiceNow Otto conversation by using the drop-down selector in the interactive view header. Return to a Knowledge Base article, catalog form, or other content you opened earlier without searching for it again. - Preview files that ServiceNow Otto generates directly in the interactive view, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and PDF. Review a file's content before you download it, without leaving the conversation. - Ask a follow-up question about specific content by highlighting text in a ServiceNow Otto response and selecting Ask a follow-up. The highlighted text appears as a quote above the input bar and doesn't carry over when you start or switch to a different conversation. - Download generated files that use plain Microsoft Office templates, with no ServiceNow branding applied. Share or edit downloaded Word, PowerPoint, and Excel files without removing extra formatting first. - Download a generated file directly from the chat by selecting the download icon on the attachment in a ServiceNow Otto response.
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ServiceNow Otto Approval assistance AI agent
Starting with Zurich Patch 12, Now Assist is now ServiceNow Otto. ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Approval assistance AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Request status AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
Map multiple skills under subsections and display all applicable products per common skill with distinct visual tags. A visual indicator will mark skills as common, based on schema data.
Control default activation of skills configured for auto-activating when installed or updated. Review the skills active by default and, activate or deactivate them individually.
Enable streaming responses and unified surface operations to deliver faster, more reliable ServiceNow Otto® interactions. Support both synchronous and asynchronous workflows while maintaining compatibility with various LLM providers.
Browse and select from promoted prompt templates or save your own custom prompts, eliminating the need to retype frequently-used prompts within your chats. Access your reusable templates instantly from the omnibar for faster, more consistent conversations.
Find the Deprecated skills option in the navigation pane within AI Admin Hub to view skills deprecated by business unit, unavailable for use and no longer supported by ServiceNow.
Detect and log prompt injection attempts across all generative AI applications and features, and offensive content in supported Now Assist skills, by default. You can configure AI Guardian to block AI-generated responses when an attempt is detected.
Explore additional user interface tabs of a Now Assist skill within a selected workflow. Access the usage and analytics of that skill. You can also view and manage the security and governance details of the selected skills.
Set the prompt injection detection action and severity level for Now Assist skills. Prompt injection detection is enabled by default for all Now Assist skills, except Platform skills and custom skills. When a skill has its own setting, AI Guardian automatically applies the more protective of the two settings, the skill-level setting or the instance-level setting.
Upload screenshots, error images, or documents in the Now Assist panel and get AI-generated answers about their content without leaving your current context.
Navigate away from a catalog form mid-completion and a modal appears asking whether you want to stay or leave, preventing accidental loss of your work. After you submit a catalog item, you can select View Details to open the submitted record.
Switch between multiple interactive views — such as knowledge articles, catalogs, and org charts — within a single conversation using a new dropdown in the Now Assist panel. When more than six promoted topics are available, you can select a category on the topic menu to see all of them at once.
Upload images and screenshots directly into the Now Assist panel as part of your conversation and Now Assist interprets the visual content to answer your questions or generate summaries.
Open the Now Assist panel while working on an incident record and you automatically see the most recent conversation tied to that incident. You can continue chatting about the incident or switch to unrelated topics in the same session, keeping your work in context without losing your place.
Collect user feedback in premium chats through post-chat surveys that trigger on agent task completion instead of waiting for a chat-end event. When an agent completes a task in an agentic flow, the survey can surface based on a configured probability, enabling you to gather insights that were previously unavailable.
Explore the archive option from navigation pane within AI Admin Hub and archive custom and copies of Now Assist skills.
Get precise, relevant answers from Now Assist panel premium chat even when your request is unclear, as the assistant asks you a targeted clarifying question before responding instead of returning an overwhelming list of results. When the assistant is confident it understands your request, it responds immediately without interrupting the conversation.
Upload documents directly into a Now Assist panel conversation during topic, skill, catalog, or agent execution, and let the assistant extract information from them to automatically fill in required fields, answer questions, and keep the conversation moving. Uploaded document context is retained for the duration of the session and cleared when the session ends to protect your data.
Provide more detailed feedback on Now Assist panel responses by selecting thumbs up or thumbs down, then choosing from configurable checkbox options or adding your own comments to explain exactly what was helpful or what fell short. Your feedback is captured and made available through analytics dashboards, helping admins continuously improve the quality of responses you receive.
Start a Now Assist panel premium chat from any page in the Employee Hub with a single click, without interrupting existing workflows. You can upload files, toggle web search on or off, and receive a personalized greeting with promoted topics when opening a new conversation.
Get concise, grounded answers to your natural language questions in Now Assist panel premium chat, with inline citations linking to the knowledge articles, actions, and catalogs used to generate the response. You can ask follow-up questions within the same context, explore sources in the side panel, and see clear messaging if results are limited or unavailable.
View search citations and related results in a collapsible side panel that appears alongside your Now Assist panel premium chat responses, so you can explore sources without leaving the conversation. You can select any internal source to open it in the background, browse external results in a new tab, and close the panel at any time to return to the full chat view.
View rich, responsive content inline in your Now Assist panel premium chat conversation, including people profiles, org charts, record cards, and record summaries that match the look and feel of your portal. You can also access org charts and people information directly through natural language — for example, by typing “show me the org chart for John Smith” — without leaving the conversation.
Use your voice to send prompts in Now Assist panel premium chats by selecting the microphone button in the input bar, which transcribes your speech to text so you can interact with the assistant hands-free. You can enable or disable voice input through your personal preferences, and your admin can also turn it on or off at the assistant level through Assistant Designer.
Get cleaner, more organized search results in Now Assist panel premium chat, with single records displayed as cards and multiple records displayed as tables. You can switch between multiple interactive views in a conversation using a dropdown and use a back button to return to previously viewed content.
Access the full search results page directly from your Now Assist panel premium chat response by selecting the “Full search experience” link in the sources and more panel. The search results page opens with your original search term already populated, so you can explore the complete set of results without having to retype your query.
Ask follow-up questions in Now Assist panel premium chat directly from your workspace search results by selecting the “Ask a follow-up” button, which opens a new conversation with the relevant search context already loaded. You can continue exploring a topic conversationally without having to re-enter your query or switch between search and chat.
Get more relevant responses from Now Assist panel premium chat when you’re working on a record, as conversations started from a record page are automatically aware of that record’s context. You no longer need to manually describe what you’re working on — the assistant understands it from the start.
Upgrade your Now Assist panel experience to premium chat without losing your active conversations, as any conversations in progress remain accessible until you refresh the page. When you open premium chat for the first time after the upgrade, a summary of what’s new helps you quickly get familiar with the latest capabilities.
Review the summary, alerts, and notifications regarding changes in model provider version states as they are deprecated or retired.
Send information from Now Assist panel conversations directly to relevant fields on incident pages using action buttons. You don’t have to manually copy and paste content between Now Assist panel conversations and the incident form.
Automatically see the most recent Now Assist panel conversation for an incident when you switch between incident tabs. Now Assist panel remembers which conversation belongs to which incident and displays it when you return to that incident.
Configure which record types will support Now Assist panel context switching. This enables teams to customize the Now Assist panel experience based on a business unit’s workflow and use cases.
View your Now Assist panel chat history grouped by incident record. Agent conversations related to a specific incident are grouped together rather than organized chronologically, making them easier to find.
View the correct conversation history when you navigate between different incident records.
Send information directly from a Now Assist panel conversation to an agent chat conversation. This makes it easier to collaborate and share helpful information during incident resolution.
Build custom Now Assist panel integrations that are tailored to specific business needs by passing custom context data in any format when initiating Now Assist panel conversations or executing skills.
AI Guardian supports third-party service provider guardrails, such as Microsoft Azure, Amazon Bedrock, and Google Model Armor so that any inappropriate content is logged and blocked during content generation. This gives you the flexibility to choose the detection provider that best aligns with your existing cloud infrastructure.
Collect user feedback in enhanced chats through post-chat surveys that trigger on agent task completion instead of waiting for a chat-end event. When an agent completes a task in an agentic flow, the survey can surface based on a configured probability, enabling you to gather insights that were previously unavailable.
The Requester Approval Checklist skill in the ServiceNow AI Platform® generates a structured checklist by mapping real-time request data against your organization’s knowledge articles.
Note: The skill is on by default.
-
New system properties for the Now Assist Readiness Evaluation app
-
Reduce performance issues when a large volume of data is assessed with the sn_assess.assessment_limit system property.
-
Customize the estimated remediation effort for select efforts with the sn_assess.effort_visibility system property. Setting this system property to
trueturns on the Remediation properties tab in the Now Assist Readiness Evaluation dashboard. -
Decide the maximum number of records to process for the ITSM assessment with the sn_assess.task_limit system property.
-
Reduce performance issues when a large volume of data is assessed with the sn_assess.assessment_limit system property.
-
Customize the estimated remediation effort for select efforts with the sn_assess.effort_visibility system property. Setting this system property to
trueturns on the Remediation properties tab in the Now Assist Readiness Evaluation dashboard. -
Decide the maximum number of records to process for the ITSM assessment with the sn_assess.task_limit system property.
-
Manage the versions of model providers across various skill groups and instance levels in Now Assist. You can modify and update versions for both base system and custom skills.
Unlock the benefits of the Now Assist Fulfiller subscription to be able to explore and activate all the skills available in the system from AI Admin Hub.
Define roles within role restrictions for individual skills in AI Admin Hub to enforce resource access restrictions when a skill is invoked. This feature promotes precise control over the resources that can be accessed, like data and APIs.
Share your experience in the Now Assist journey by providing feedback when prompted.
Activate the Now Assist panel to automatically turn on the voice input setting, which is now located on the Assistants page.
Request additional information or clarification by asking a follow-up question in the Now Assist panel.
View synthesized Now Assist responses from within Google Chat to have a richer conversational experience.
Improve the quality and health of your knowledge articles by using Now Assist based Article Optimization in the Knowledge Center. Scan knowledge articles and get instant, actionable feedback.
Identify and fill potential knowledge gaps proactively, including missing knowledge articles and recurring issues that lack or have an incomplete knowledge article.
Initiate and view agentic workflows from within Google Chat.
Access the Gen AI Metrics [sys_generative_ai_metric] table to review the logged invocations of sensitive topics and gain insights into how these topics are being triggered and monitored.
Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls.
You can now have multiple Now Assist context menu configurations on the same record form and field. You just have to create the required configuration and add to the form or field.
Using the Now Assist Context Menu open prompt inline and pop-over variant you can quickly produce high-quality, accurate, and lucid knowledge articles, saving time and improving support in Knowledge Management.
Use the Now Assist Readiness Evaluation app to help you evaluate your organization’s readiness to implement agentic and generative AI Now Assist capabilities.
Assessments for agentic AI include:
- IT Service Management \(ITSM\) - Customer Service Management \(CSM\)
Assessments for generative AI include:
- AI Search - Virtual Agent \(VA\) - IT Service Management \(ITSM\) - Customer Service Management \(CSM\) - HR Service Delivery \(HRSD\)
The results shown are estimates. You should evaluate results provided by Now Assist Readiness Evaluation for accuracy and appropriateness for your use case.
Implement the open prompt capability to enhance your ability to add additional context and generate accurate content with Now Assist context menu.
This feature enables interactive conversations with both supported ServiceNow® generative AI skills and custom-built skills.
As an admin, clone the KB generation skill and update prompts for AI model providers. This feature helps the agent use custom templates and custom prompts to generate knowledge articles with Now Assist from single and multiple knowledge bases.
Choose and update your preferred LLM provider at the instance, skill, or skill group level for Now Assist base system skills.
Deactivate skills that aren’t compatible with any of the LLM providers and access the audit history to view updates by the AI steward in AI Control Tower.
Manage the default and supported languages by the different LLM providers under Multilingual service for translation.
Access citations to the articles referenced from the Knowledge Base. Explore references and insert the generated reply to your email.
Use the enhanced Now Assist panel for an intuitive and personalized experience. The updated Now Assist panel can be resized and moved anywhere on the ServiceNow AI Platform.
Extend guardrail support to third-party LLMs, such as Amazon Bedrock, Google Cloud Vertex AI studio, Google AI studio, and Azure OpenAI, to verify that any inappropriate content is logged and blocked during content generation.
Increase the maximum response token limit for a Now Assist custom skill beyond the default value of 1000. This ability supports dynamic pricing based on output tokens and calculates the price for each skill executed per assist.
</td></tr><tr><td>
Australia
</td><td>
These features were added to ServiceNow Otto panel premium chat:
- Switch between multiple interactive views in a single ServiceNow Otto conversation by using the drop-down selector in the interactive view header. Return to a Knowledge Base article, catalog form, or other content you opened earlier without searching for it again. - Preview files that ServiceNow Otto generates directly in the interactive view, including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and PDF. Review a file's content before you download it, without leaving the conversation. - Ask a follow-up question about specific content by highlighting text in a ServiceNow Otto response and selecting Ask a follow-up. The highlighted text appears as a quote above the input bar and doesn't carry over when you start or switch to a different conversation. - Download generated files that use plain Microsoft Office templates, with no ServiceNow branding applied. Share or edit downloaded Word, PowerPoint, and Excel files without removing extra formatting first. - Download a generated file directly from the chat by selecting the download icon on the attachment in a ServiceNow Otto response.
Experiment with new models for custom skills as a part of model preview program within AI Admin Hub. The program aims to provide an opportunity for the user to explore and experiment with the new models even before they are generally available.
Switch between records in ServiceNow Otto panel workspaces without disrupting your workflow or losing conversation context.
ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Approval Assistance AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Platform Request status AI agent. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
Enable streaming responses and unified surface operations to deliver faster, more reliable ServiceNow Otto® interactions. Support both synchronous and asynchronous workflows while maintaining compatibility with various LLM providers.
Map multiple skills under subsections and display all applicable products per common skill with distinct visual tags. A visual indicator will mark skills as common, based on schema data.
Control default activation of skills configured for auto-activating when installed or updated. Review the skills active by default and, activate or deactivate them individually.
Establish limit-based alert rules at the skill level to oversee assist consumption and skill execution counts. This solution seeks to prevent resource exhaustion, and offer clear insights via an alerts feed and rule management interface.
Browse and select from promoted prompt templates or save your own custom prompts, eliminating the need to retype frequently-used prompts within your chats. Access your reusable templates instantly from the omnibar for faster, more consistent conversations.
Find the Deprecated skills option in the navigation pane within AI Admin Hub to view skills deprecated by business unit, unavailable for use and no longer supported by ServiceNow.
The Knowledge Center now integrates with Box. This integration enables authors to use stored files as a source for generating knowledge articles with Now Assist.
Detect and log prompt injection attempts across all generative AI applications and features, and offensive content in supported Now Assist skills, by default. You can configure AI Guardian to block AI-generated responses when an attempt is detected.
Explore additional user interface tabs of a Now Assist skill within a selected workflow. Access the usage and analytics of that skill. You can also view and manage the security and governance details of the selected skills.
Knowledge Center integrates with Box, enabling authors to use stored files as a source for generating knowledge articles with Now Assist.
The AI-based Reading Ease scan, integrated into the article optimization feature of Knowledge Center, scans articles for readability, provides actionable recommendations, and supports ongoing article improvement.
Set the prompt injection detection action and severity level for Now Assist skills. Prompt injection detection is enabled by default for all Now Assist skills, except Platform skills and custom skills. When a skill has its own setting, AI Guardian automatically applies the more protective of the two settings, the skill-level setting or the instance-level setting.
Upload screenshots, error images, or documents in the Now Assist panel and get AI-generated answers about content without leaving your current context.
Navigate away from a catalog form mid-completion and a modal appears asking whether you want to stay or leave, preventing accidental loss of your work. After you submit a catalog item, you can select View Details to open the submitted record.
Switch between multiple interactive views — such as knowledge articles, catalogs, and org charts — within a single conversation using a new dropdown in the Now Assist panel. When more than six promoted topics are available, you can select a category on the topic menu to see all of them at once.
Upload images and screenshots directly into the Now Assist panel as part of your conversation and the Now Assist interprets the visual content to answer your questions or generate summaries.
Open the Now Assist panel while working on an incident record and you automatically see the most recent conversation tied to that incident. You can continue chatting about the incident or switch to unrelated topics in the same session, keeping your work in context without losing your place.
Collect user feedback in premium chats through post-chat surveys that trigger on agent task completion instead of waiting for a chat-end event. When an agent completes a task in an agentic flow, the survey can surface based on a configured probability, enabling you to gather insights that were previously unavailable.
Explore the archive option from navigation pane within AI Admin Hub and archive custom and copies of Now Assist skills.
The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
- Foundation: AI agents and skills to deliver insights - Advanced: AI agents and skills to boost productivity across relevant use cases - Prime: Act autonomously with all AI agents and skills, and create your own
Use Now Assist in Knowledge Management to merge selected duplicate knowledge articles into a single consolidated article, preserving references to the original sources and maintaining a high‑quality, well‑organized knowledge base.
</td></tr></tbody> </table>## Changes
Between your current release family and Australia, some changes were made to existing AI Admin Hub features.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
Updated the name of status buttons.An Agentic AI - HRSD card is available on the Agentic AI Assessment Home Page and contains the current readiness status of Ready or Action Required.
Explore the Manage integrations option within Manage model providers tab now.
Update the model provider version at the instance or the skill level form Manage model versions within Manage AI models option under Now Assist Settings tab.
On the Agentic AI- Assessments tab,Issues are now renamed findings.
Go button on Now Assist Assessment Home page is now renamed to Ready.
The No Blockers label is now renamed Informational. The Blockers found label is now renamed Required. The Review for blockers label is now renamed Recommended.
Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.
-
-
View the updated legend that now includes None-XXL estimated remediation efforts along with assessment icon explanations.
-
Understand estimated remediation efforts more clearly now that blocker areas are included in the estimated remediation efforts and non-blocker observations are not included in estimated remediation efforts.
-
Select any widget on the Agentic AI- Assessment dashboard and Now Assist assessment dashboard tabs to open that widget's data table in a separate tab.
-
View the updated legend that now includes None-XXL estimated remediation efforts along with assessment icon explanations.
-
Understand estimated remediation efforts more clearly now that blocker areas are included in the estimated remediation efforts and non-blocker observations are not included in estimated remediation efforts.
-
Select any widget on the Agentic AI- Assessment dashboard and Now Assist assessment dashboard tabs to open that widget's data table in a separate tab.
-
The Analytics tab is now renamed to Performance.
The new default behavior works as follows:
- New customers: When you install an AI product, designated skills are turned on automatically. - Existing customers who are upgrading \(starting with Australia Early Access\): Any previously unconfigured skill is turned on automatically \(the skill was never configured and turned on, then turned off again\). Previously configured skills that were turned on, then off, remain inactive.
Enable translation settings is now a multilingual service in the AI Admin Hub console.
-
Coral theme
Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
You can now view the Helpful resources and Frequently asked questions (FAQ) tabs on the list view of the Now Assist skills page.
The email response creation skill helps you choose the most appropriate template based on your context. Additionally, it identifies the potential errors when a response isn’t generated as intended.
Halt an agentic conversation mid-query by hovering over the send icon [Omitted image “image.vad-send-icon”] Alt text: and selecting the interrupt flow icon [Omitted image “image.vad-interrupt-flow-icon”] when the icon changes.
</td></tr><tr><td>
Australia
</td><td>
The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
The discovery of Conversational Help Skills from the Now Assist panel is no longer configured as auto-enabled.
</td></tr></tbody> </table>## Removed
Between your current release family and Australia, some AI Admin Hub features or functionality were removed.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody> </table>## Deprecations
Between your current release family and Australia, some AI Admin Hub features or functionality were deprecated.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
-
In Patch 5, the Select Use Case drop-down menu was removed from the Agentic AI - ITSM tab.
</td></tr><tr><td>
Australia
</td><td>
-
Starting with the Australia Patch 1 release, Conversational Help Skills is no longer deployed, enhanced, or supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
</td></tr></tbody> </table>## Activation information
Review information on how to activate AI Admin Hub.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
-
Activation information
AI features are available with activation of any ServiceNow Otto® plugin from https://www.servicenow.com/docs/access?context=external.sn-app-store&family=australia&ft:locale=en-US. For AI Admin Hub in the ServiceNow® Store, see https://store.servicenow.com/store/app/c3b967621b246a50a85b16db234bcb97.
Important: AI Admin Hub is available in the ServiceNow Store. For details, see the “Activation information” section of these release notes.
</td></tr></tbody> </table>## Additional requirements
If any additional requirements were introduced or changed for AI Admin Hub we have noted them here.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
-
Additional requirements
The Next Experience UI Framework must be enabled before you can use the ServiceNow Otto panel.
</td></tr></tbody> </table>## Browser requirements
If any specific browser requirements were introduced or changed for AI Admin Hub we have noted them here.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
-
Browser requirements
ServiceNow Otto supports various browsers, including Google Chrome and Microsoft Edge. ServiceNow Otto isn’t supported in Internet Explorer.
</td></tr></tbody> </table>## Accessibility information
Review details on accessibility information for AI Admin Hub, such as specific requirements or compliance levels.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
No updates for this release.
</td></tr></tbody> </table>## Localization information
If there are specific localization considerations for AI Admin Hub we have noted them here.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
-
Localization information
ServiceNow Otto supports Dynamic Translation for Australia.
</td></tr></tbody> </table>## Highlight information
If there are specific highlight considerations for AI Admin Hub we have noted them here.
<table class=“custom-rows”><thead><tr><th class=“filter”>
Release
</th><th>
Release notes
</th></tr></thead><tbody><tr><td>
Zurich
</td><td>
No updates for this release.
</td></tr><tr><td>
Australia
</td><td>
-
AI Admin Hub is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
-
AI Guardian is enabled by default and detects prompt injection attempts and offensive content without manual activation.
-
Configure prompt injection detection separately for each generative AI skill.
-
Create knowledge articles with AI using files stored in Box.
-
Improve the clarity and accessibility of your articles with the AI-powered prompt Reading Ease scan.
Merge selected duplicate knowledge articles into a new consolidated article with ServiceNow® Otto for Knowledge Management. The merge preserves references to source articles and helps maintain a clean, high‑quality knowledge base.
</td></tr></tbody> </table>Parent Topic:Products combined by family
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